Sta Guide

Mission Statement
To create a high quality, enjoyable, hometown entertainment experience in the
Colonial’s historic setting. In short, to provide friendly and knowledgeable ser-
vice with our own unique touch.

Pandemic Operating Policies *These measures are subject to change.

As a Motion Picture Theatre Operator, it is our responsibility to do everything
possible to promote the safety of our sta and patrons.

Therefore, any and all COVID mitigation methods shall be embraced by Colonial
Theatre Sta and Management.

For the privilege of patronizing this establishment, the General Public must also
act accordingly to the policies mention herein:

Employees
Whenever indoors: Colonial Sta must be masked throughout shifts. *This mea-
sure is subject to change.

A distance of 6-feet must be placed between sta and the public, whenever
possible. Increased staggering of showtimes will be added to reduce over-
crowding between screenings, particularly in common areas, restrooms, and the
concession area.

Those responsible for preparing and distributing food must wash or sanitize their
hands prior to food preparation/distribution.

Employees are encouraged to self-monitor for chills, fever, or other symptoms of

COVID-19.

Employees should nd coverage and not report to work if they have been in
close contact with someone who has recently tested positive for COVID-19.

In the case that a member of the Colonial sta , or their pod, has shown
COVID-like symptoms, please consider getting a rapid test through Wal-
greens or your health provider.

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 This safety measure should be taken in addition to (not instead of) notify-
ing Management/Ownership about your current symptoms or reasons for
potential transmission.



High-touch surfaces should be cleaned and/or disinfected daily. This surface
cleaning includes (but is not limited to) door handles, stairway banisters, cash
registers, all popcorn-making equipment, the arm rests of aisles where patrons
were seated.

The Colonial appreciates your willingness to limit high-risk activities like atten-
dance of large, unmasked, indoor gatherings for the foreseeable future.

Patrons
Patrons must wear a face mask when on premises at the Colonial Theatre, un-
less seated in the auditorium. *This measure is subject to change.


Due to COVID protocols, seating will be in alternate rows. Patrons are instructed
to leave two empty seats between themselves and the next pod of patrons.

Sta Perks
(When O ):

Free Admittance with guest

Free Small Popcorn per-guest

(If there’s more than one extra guest in your party, only one will be admitted for
free)

(When On):

Free Popcorn

Free Fountain Drinks

Reduced Price Concessions

*Any free admittances are only applicable to a shift you’re scheduled as OFF. It is
not transferrable to other parties.

Departments & Roles

Concessions
This role often requires the most interaction between patrons and theater sta
on a daily basis. Working this position requires a dual skill in managing a brisk
pace of patrons before movies begin; and an ability to ride out the rest of the
running time for all the lms while doing shift tasks.

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Operations Manager
This role requires a multi-pronged approach to handing daily operation of the
Colonial Theatre under the standards that have been establish by ownership.
These include digital/analog promotions, lm and sta scheduling, searching for
new revenue streams, projection and social media content management, et al.

Maintenance
This role helps ensures that the Colonial’s entire operation is clean and orderly.

Projectionist
This role requires a balanced approached between managing the technical re-
quirements of running three movies simultaneously while doing some amount of
customer relations during daily showings.

Ticket Seller
This role requires selling tickets to patrons and reconciling ticket sales. With
sellers being the rst to interact with patrons, this is essential initial phase for all
interactions with the public.

Assigned: Designated Shift Leader

Each shift will have a shift leader who is responsible for addressing unexpected
issues with patrons, equipment or facilities. This Leader will need to continually
communicate with management and/or ownership immediately as problems
arise.

Policies
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 Dress Code
No | Sleeveless Tops

No | Cuto s or Ripped

No | Huge Brand Advertisements

No | Colors that Clash with Lobby

No | Propaganda (political, sexual, cultural)

No | Ripped, threadbare or patched clothing

No | Long hair down in concessions

No | Skimpy or improper clothing

Yes | Neat, clean and tidy (Business Casual)

Yes | Sturdy and sensible shoes (No open-back or high-heel shoes. Prefer
closed-toed.)

Since the Colonial doesn’t require uniforms, all sta must wear their name tag
throughout. Name tags are to be picked up and left in the ticket booth as you
clock in/out.

Therese Tip: Try a little makeup, jewelry, hair ornaments to appear festive.

Hygiene
Concession Employees must conform to all hygiene standards related to food
safety. This includes having hair beyond ear length being either held under a cap
or banded together.

Conduct
The Colonial is absolutely dependent on positive Word of Mouth from its pa-
trons. Though it’s easy to dismiss, it’s you, that’s right YOU, that can control so
much of this precious WOM.

It’s the responsibility of all of the Colonial’s sta to make sure each patrons’
moviegoing experience is memorable and pleasant.

Patrons only spend a brief amount of time interacting with sta before, during,
or after seeing a movie. It is critical that they feel ‘taken care of’ from the mo-
ment they get in line to buy a ticket, until they leave our lobby.

During no time should it appear that the sta ’s focus is on anything aside from a
customer(s) immediate needs. While some chatter between sta ers is anticipat-
ed, it cannot take priority over a customer’s needs.

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 Kitchen Table Edict
It might help to consider yourself on stage whenever you’re in the upper lobby.
Though natural, please don’t treat the ‘candy counter’ as a central gathering
point to talk. If you’re not working concession, please never have your back to
the Colonial’s audience of patrons.

Scheduling
Weekly schedules will be posted in the ticket booth and online. It is each
sta er’s responsibility to check each one.

Coverage arrangements for needed o -days and vacation scheduling are yours
to make well before coverage is needed. Always communicate with due notice
to Management if a shift is not going to be lled.

Failure to communicate with due notice about the anticipation of an un lled shift,
or a pattern of handing-o them o , could lead to termination.

Shift Breaks
(Information to be shared in next Version release)

Time O
(Information to be shared in next Version release)

Cell Phone Use

After admitting most of us are tethered to them… this doesn’t mean you’re be-
ing paid to be on one while on duty at the Colonial.

Please store yours on the stairway shelf when you begin a shift.

Exceptions? Making post-work travel arrangements for pickups or doing re-

search for an assigned project. Also, when you’re on break—away from your
station.

Disclaimer
The information in this handbook represents guidelines only. Colonial Theatre
(Victor Flick Corporation) reserves the right to modify this handbook, amend or
terminate any policies or procedures described in this handbook at any time.

Colonial ownership and management will periodically review personnel policies

in part or as a whole, to ensure that they continue to re ect current trends and
legislative requirements for ongoing operation.
Version 1.4, June 2021
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