Professional Documents
Culture Documents
Student Declaration
• I certify that the work submitted for this assessment pack is my own. I have clearly
referenced any sources used in my submission. I understand that a false declaration is a
form of malpractice;
• I have kept a copy of this assessment pack and all relevant notes, attachments, and
reference material that I used in the production of the assessment pack;
• For the purposes of assessment, I give the trainer/assessor of this assessment the
permission to:
o Reproduce this assessment and provide a copy to another member of staff; and
o Take steps to authenticate the assessment, including communicating a copy of this
assessment to a checking service (which may retain a copy of the assessment on its
database for future plagiarism checking).
Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of
the overall unit of competency. When undertaking any written assessment tasks, please ensure that
you address the following criteria:
Your assessment tasks are well presented, well referenced and word processed
Your assessment tasks include your full legal name on each and every page.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is
completing all the assessment tasks on time.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them
as your own. Plagiarism is a serious act and may result in a student’s exclusion from a course. When
you have any doubts about including the work of other authors in your assessment, please consult
your trainer/assessor. The following list outlines some of the activities for which a student can be
accused of plagiarism:
If it is identified that you have plagiarised within your assessment, then a meeting will be organised
to discuss this with you, and further action may be taken accordingly.
Collusion
Collusion is the presentation by a student of an assignment as their own that is, in fact, the result in
whole or in part of unauthorised collaboration with another person or persons. Collusion involves
the cooperation of two or more students in plagiarism or other forms of academic misconduct and,
as such, both parties are subject to disciplinary action. Collusion or copying from other students is
not permitted and will result in a “0” grade and NYC.
Assessments must be typed using document software such as (or similar to) MS Office. Handwritten
assessments will not be accepted (unless, prior written confirmation is provided by the
trainer/assessor to confirm).
Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more
training and experience).
Once the student has satisfactorily completed all the tasks for this module the student will be
awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.
If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and
will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet
Competent” you will be required to re-enrol in the unit of competency.
Additional evidence
If we, at our sole discretion, determine that we require additional or alternative
information/evidence in order to determine competency, you must provide us with such
information/evidence, subject to privacy and confidentiality issues. We retain this right at any time,
including after submission of your assessments.
Confidentiality
We will treat anything, including information about your job, workplace, employer, with strict
confidence, in accordance with the law. However, you are responsible for ensuring that you do not
provide us with anything regarding any third party including your employer, colleagues and others,
that they do not consent to the disclosure of. While we may ask you to provide information or
details about aspects of your employer and workplace, you are responsible for obtaining necessary
consents and ensuring that privacy rights and confidentiality obligations are not breached by you in
supplying us with such information.
Special needs
Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs
immediately.
To demonstrate competence in this unit you must undertake all activities in this workbook and have
them deemed satisfactory by the assessor. If you do not answer some questions or perform certain
tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you
supplementary questions to determine your competence. Once you have demonstrated the
required level of performance, you will be deemed competent in this unit.
Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your
assessments or appeal the result.
As part of the assessment process, all students must abide by any relevant assessment policies as
provided during induction.
If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your
assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish
to do so, discuss this with your trainer/assessor.
Task 1
Objective To provide you with an opportunity to identify organisational and legislative
requirements for information entry, storage, output, and quality of document
design and production.
1. Considering your own organisation, outline the requirements for
information entry, storage, output, and quality of document design and
production.
DATA ENTRY
1.The data entry is accurate, clear, and presented in appropriate formats
2.The use of plain and simple language is generally advisable
3. Presentation and maintain high standards of grammar and punctuation.
4.Style and formatting guide is outlined in conventions
5.Data should explain specialist business terms
DATA STORAGE
1. Data storage is the means of business information.
2. To save files to desktop computer ,CD Rom or thumb Drive.
3.For remote access the business data have to be out loaded to the cloud
4.Personal information about employees and customers should be securely set
and retained.
5.Employees have to sign confidentiality agreements those with responsible for
sensitive and valuable information
6.It is also ad visible to keep backups or key documentation.
Task 2
• Word processing
• Professional invoicing
• Database management
2. What impact do you think they have on the actual design and production of
your documents?
I think they have impact on the following actual design and production of my
documents:
• Document layout
• Organisation of tasks
• Quality standardisation
3. Now consider the future of your organisation and the software used within
it. What do you think will happen in terms of information technology
capability and what impact do you think this will have on the design and
production of business documents?
.Future of organization in terms of software used and information technology
–
Task 3
Objective To provide you with an opportunity to identify types of documents used and
required by organisation.
Activity 1. Give examples of the different types of documents that are used and
required by your own organisation.
2. Imagine that you have been given responsibility for highlighting the benefits
of a brand new business process. Which forms of documentation would be
suitable for this purpose?
Task 4
Objective To provide you with an opportunity to establish documentation standards and
design tasks for organisational documents in accordance with information,
budget and technology requirements.
Task 5
Does it incorporate visual elements, to stimulate thought, and engage the audience?
Include headers, footers, and page numbers for the reader’s convenience
Objective To provide you with an opportunity to ensure standard formats and templates
suit the purpose, audience and information requirements of each document.
Activity Refer to Case Study A.
Select a standard template from your organisation. Review and edit the
templates so that it suits the purpose, audience and information requirements
of each document.
• I choose Invoice for editing the template. some of the steps that i used
are as follows:
DESCRIPTION AMOUNT
SUBTOTAL $ -
SALES TAX -
Make all checks paya ble to Your Company Name. If you have any questions
concerning this invoice, contact Name, Phone Number, Email OTHER -
When editing your document for maximum readability, ensure you coincide with
the following guidelines:
Break up any textual blocks and include headings for enhanced understanding
Choice of typography
Using the templates that you created in Activity 2A, review and edit them where
necessary to enhance readability and appearance.
Depending on the feedback from senior management following changes were
made for “Readability”. They are
• No actual address
• Use of Red Colour
• No payment type and other things
• Boxes colour need to be changed.
• Company proper loho
2.One-On-One interviews
The one to one job interview is the most
common interview where only the interviewer and the interviewee
is present They give detailed explanations of the reasons for
liking or disliking business templates also it is important not to
ask leading questions.
3.Surveys
We can distribute digital or paper-based templates and then ask
the recipients to complete surveys based on their experiences.
4.Usability testing
We should develop clear expectations regarding the completion
of business templates before carrying out usability testing .At the
end The results should be recorded for the identification of
potential improvements.
26 September 2019
87 patrick street
Hornsby NSW
Dear Raju
Please accept our sincerest thanks and gratitude your for your business purchase
with us. It was truly our pleasure to serve you.
Here at Bavarian Bar and Restaurant , we strive to provide highest level of service
as possible. We hope that your experience with us was a pleasant one, and hope
can be of service to you again in the future. As a valued your comment feedback
is very important for us. If you have any concern questions or comment you will
bring to our attention.
If there are any way we can serve you in a better way or if you want anything
more you can bring to our attention. Thank you again to purchasing your meal
with us. We hope that you will give us opportunity to serve you
Min KC
Head chef
4. Using the feedback given by the group members, outline any amendments
that you feel should be made. Why do you think these amendments should
be made?
26 September 2019
87 patrick street
Hornsby NSW
Dear Sujit
Please accept our sincerest thanks and gratitude your for your business purchase
with us. It was truly our pleasure to serve you.
Here at Bavarian Bar and Restaurant , we strive to provide highest level of service
as possible. We hope that your experience with us was a pleasant one, and hope
can be of service to you again in the future. As a valued your comment feedback
is very important for us. If you have any concern questions or comment you will
bring to our attention.
If there are any way we can serve you in a better way or if you want anything
more you can bring to our attention. Thank you again to purchasing your meal
with us. We hope that you will give us opportunity to serve you
Min KC
Head chef
Display features
Embedding
Exporting
Fields
Form fields
Formulae
Importing
Index Linking
Macros
Merge criteria
Sort criteria
Table of contents
Display features: You’ll find that there are various display features, which
may be used when creating business documents. The full-screen reading mode
in Microsoft Word is of particular use when scanning your documents for
errors. The outline view may be used for the editing of particularly large
documents. You also have the option of zooming out and observing multiple
pages. The clipboard can hold up to 24 textual sections, for movement within
your document
Merge: Merging criteria helps two sets of data to maintain the same sorting
criteria.
.
.
.
.
If you don’t see your macro, make sure the correct location is in
the Macros in box.
3. Does your macro meet the requirements of your particular document? How
does or doesn’t it?
In preparing your notes, ensure you coincide with the following guidelines:
Use a structured list format when providing instructions on the use of templates and macros
Objective To provide you with an opportunity to prepare explanatory notes for the use of
standard templates and macros using content, format and language style to suit
existing and future users.
Activity Refer to Case Study C.
Think about the templates and macro that you have developed in previous
activities. Choose one and develop explanatory notes for the use of it. Ensure
that you use content, format and language style to suit existing and future
users.
The notes that I use for making template are as given below:
1.Date and Time:05/07/2020, 10:30am
2.Company Name: Bavarian Bar and Restaurant
3.Note prepared by: Sujit sah
Notes For Using Templates in Invoice of Bavarian Bar and Restaurant are as
follows:
I.Open The invoice template file from the drive (my folder).
Vi. Below the “Qty” box put Row many items sold.
VIII. “In unit price ”boxes put the unit price of product sold.
X.”The sub total” will automatically add prices of all The goods sold.
XII. “The total” amount box will calculate prices of goods plus sales tax.
XIII. “The payment terms” should be according to company rules and regulations
TEMPLATE: A template is a file that serves as a starting point for a new document.
Sales tax: In some products sales tax is zero.
Excel formats-available in ms office programme.
I should learn learn as much as possible about the templates and macros before
drafting your training materials. Training somebody who is completely new to the
use of templates and macros. Identify the problems and plan the most
appropriate training steps. I should also consult fellow technical experts on
training development.
E-learning
Video training
On-the-job training
Mentoring
2. You are responsible for developing and implement this training. How would
you approach this? Create a plan for how you would develop and implement the
necessary training.
There are different ways of training employees which are highlighted below:
The following ways i can planned for develop and implement the necessary
training:
4.The training should also include short paragraph and bullet points
8.I should identified and discard any sections that is not meaningful.
9.i have to make sure that the training fulfilled is purpose and technical
11. To carry out a trail and ensure that the trainees or staffs can understand and
act up on the training.
If these were to be your master files, what would you name them and how
would you store them? Keep your organisation’s requirements in mind.
For the templates created in task 5: 25_08_19.v.1.1_Sales_sujit .TMP
For the Macros created in Activity 3B: 250819v11sales
1. Digital files may be set securely in Google drive or drop box. Passwords may
be specified for restricted access to masters file.
2. I should write down the name of staffs, members responsible for safe
storage of paper copies.
2. Print off copies of your new master files and attach a copy to the workbook.
Again, keep your organisation’s requirements in mind.
Documentation Means of
standards achievement
• How does your organisation identify the need for documentation changes
and implement improvements?
It is very important to change the documentation and implement improvements
of our organization. First of we have a trail period of document when we provide
created document to our customer and the employees and collect the
appropriate feedback and implement it to improvements. As a overall we will
have following process to identify the need for documentation changes and
implement improvements:
Make amendments and track changes
Learning
Reading
Writing
Oral communication
Numeracy
Navigate the world of work
Interact with others
Get the work done.
Answer the activity in as much detail as possible, considering your organisational requirements.
A. Create a brief design of a document of your choice. Produce a plan first with sequenced steps
and consider time and money constraints. Your document should be produced in accordance
with your organisation’s policies and procedures, budget and technology requirements.
Design the document clearly selecting the text type, subject matter and language to suit a
specific audience and purpose. Then organise the content to support the format and purpose
of the product.
Communicate and present information about the document to people in your organisation.
Produce a training plan to teach them about it and adjust the presentation style to suit the
audience you are communicating with.
Utilise a range of technology equipment and software features available within digital
applications to improve and optimise the document.
Monitor progress of the document, gathering and analysing feedback from customers and
users. Use the information gathered to evaluate options and make decisions about any
amendments or improvements that need to be made.
Introduction
At Sittanos, we are passionate about food and about you. We are a family restaurant that strives for
excellence in serving you and creating amazing, delicious food that you will love to come back for.
Experience our in-house or al fresco dining with fully licensed bar. Our extensive menu offers a
mouth watering range of starters, mains, pastas, pizzas, the freshest seafood and succulent steaks.
Join us for a quick bite, intimate evening or large group celebration with friends. We don’t forget the
children with a yummy kids menu and activities to keep them happy and you relaxed.
Open seven days a week till late, Bavarian Bar and Restaurant is the best destination in Penrith for
Great service, Sensational food and affordable prices you’ll be sure to come back for.
Design of menu
1. First go to support.office.com
2. Select a templates
2. Colour photocopy: there are different types of photocopy machine and a printing machine. We
should use a colour photocopy to make sure show attractive and readability. High quality
printing machine should be used in production of business Brochure.
3. Drawing: we need to draw table pictures and the graphs to show our product and services
and inserts in different places of document. Digital drawing programme, Microsoft publisher in
used to produce business Brochure..
4. Print quality:print quality is highly required to show the realness in brochure or in a document.
Document should be printed out in high standards show that it could cover all words and all
pages in a orders so that it could be easily readable and seen. High quality printer is used in
Is the text correct? Is spelling, punctuation, and use of the ‘house-style’ consistent? Don’t forget
to check headings, captions, footnotes, text in illustrations, running heads, contents lists, and
indexes, as well as the main text.
Have the correct headings been given for the text? And the correct running heads? Do the
headings in the text match the headings given in the contents list? And are the page numbers in
the contents list correct? Is the numbering system for parts, chapters, sections, and subsections
consistent?
Is the content of the illustrations correct? Are they the right size, the right way around, has the
correct part of the illustration been used? Do the illustrations match the captions? Is the
numbering of illustrations correct?
Are the cross-references within the text and between text and illustrations correct?
Grammar and punctuation: Conformity with the practice of good standard English.
Readability: Ease with which the reader can follow the argument of the text
The use of colour – You should consider the ways in which colours balance and
contrast within your document. The formality of your documentation will also have
some bearing on colour
Use of bullet points and text alignment – Your organisation may specify the types of
bullet points that should be used in different documents. You may also use different
alignments and indentations to maintain interest and draw attention to key sections
of text
Choice of typography – You can use different types of fonts to distinguish between
sections within your documentation. You should also consider the effects of
punctuation upon the implied meaning of your content.
3. Format
The choices of heading font, bullet points, and stylists elements are used.
4. Drafting
Several drafts are made passed through organizational approval before final designs is finalized
5. Editing:
Editing of document is required when it will be finalized.
High standard of grammar and punctuation are followed in the production of business
brochure.
Feedback is asked from the fellow colleagues and stakeholders
Organization and logical progression of business brochure is followed.
Budget:If you are producing a report, the budget can affect the length of the document, how many
are produced, and the way it is produced. Will you produce multiple copies by photocopying pages
output on your laser printer, or have them professionally printed from the high-resolution output of
a typesetting machine?
Technological requirement: we should use appropriate technology so that brochure should be good,
right technology such as printing machine and colour photocopy should be use.
1. Company employee
2. Customer
Internal customer: the customer who work in the restaurant or the related within the
restaurant.
3. CEO
4. Management team
We need to give proper training to all the staff of restaurants about the brochure so that we can run
restaurants effectively and smoothly. Training is teaching or developing in oneself or others, any
skills and knowledge that relate to specific useful competencies. Training has specific goals of
improving one's capability, capacity, productivity and performance.
We can provide training to staff about brochures in the following ways:
I. making understable for the customers.
II. Don't put a picture of your building on the cover of the sales brochure.
III. Use images that are important to the customer.
IV. Use headlines and graphics that audience cares about it
V. Need to make brochures professional.
VI. Giving them a good reason to act now.
Vii. Being away from the risk
VII.make it easy to responds
VIII. benefits-oriented headlines inside brochure
Technology equipment, software features, used to improve and optimize
Technology equipment:
Visual presentation
Document layout
Organization of tasks
Quality standardization
Software features:.
Display features – You’ll find that there are various display features, which may be
used when creating business documents. The full-screen reading mode in Microsoft
Word is of particular use when scanning your documents for errors. The outline
view may be used for the editing of particularly large documents. You also have the
option of zooming out and observing multiple pages. The clipboard can hold up to
24 textual sections, for movement within your document
Embedding – You can embed elements from different programmes within one
central document. Data produced in Microsoft Word and Excel can be effectively
combined. This will mean that you don’t have to send multiple documents
Exporting – You can save your documents in numerous formats including PDF,
Word Doc and Doc X. Such files may then be exported to other computers. This will
allow the files to be viewed by users who are using different versions
Fields – You’ll discover that fields are of particular use when incorporating
information about the documents that you are creating. It is possible to include
numerous details, such as the number of characters, author name, and page
number. Dynamic fields change as you alter the documents. This reduces the
amount of time and manual effort required
Form fields – There are numerous fields that can be added to your business forms.
You may choose to include tick boxes or signature lines for optimum usability
Importing – You can import sections of data from one document into another. This
is a particularly effective way of combining numerical data and wording. It is helpful
Conclusion:
It was very challenging to create such a big document like a brochure menu. Which have a
responsibility of success and failure of the business or restaurant. This report cover the whole
process which is use by me to create a brochure menu.Such as introduction which covers the
introduction of restaurant or Hotel and a business document, pictures of business menu which
contain the detail price and product and services.
References
Learner guide
https://www.reading.ac.uk/web/FILES/simplification/SC2CriteriaGoodDoc-7.pdf
https://en.wikipedia.org/wiki/File_transfer
http://www.trainingzone.co.uk/topic/how-carry-out-effective-training-needs-analysis
https://support.office.com/en-us/article/Create-run-edit-or-delete-a-macro-fc5fb55d-124d-
4cc7-bae0-111c9c26e234
This activity will enable you to demonstrate the following performance evidence:
Answer the activity in as much detail as possible, considering your organisational requirements.
A. Using a document of your choice, design and develop a template that could be used across
your organisation. When producing the template, you should take into consideration your
organisation’s needs, requirements and technology capabilities.
Test this template in a suitable way and outline how it ensures efficiency and quality, then
make any amendments if required.
Develop a macro that can be used to automate aspects within your chosen document. Test
this macro and outline how it meets the relevant requirements, making any amendments
where required.
Develop and implement documentation and training to teach people in your organisation how
to use the template and macro. As part of the training, you should do a presentation to the
group and also provide written documentation. Take the time to plan and create your
presentation and prepare explanatory notes for your audience. Your instructor will arrange a
time for you to present it. You should also print copies of your template and macros to submit
with the workbook.
Monitor the implementation of templates and macros, gather feedback from everyone using
them and make any improvements needed in line with organisational requirements.
Business reports are a type of assignment in which you analyse a situation (either a real situation or
a case study) and apply business theories to produce a range of suggestions for improvement.
Business reports are typically assigned to enable you to Apply business and management theory to a
BUSINESS REVIEW
OF WOOLWORTHS
COMPANY
Abstract
In this report we are covering Australian food new Zealand food and material risk factors.where as
metro experience and bringing our brand to your store and life and some of risk found in Woolworth.
Woolworths Group Limited is a major Australian company with extensive retail interest throughout
Australia and New Zealand. It is the second largest company in Australia by revenue, after Perth-
based retail-focused conglomerate Wesfarmers,and the second largest in New Zealand. In addition,
Woolworths Group is the largest takeaway liquor retailer in Australia, the largest hotel and gaming
poker machine operator in Australia, and was the 19th largest retailer in the world in 2008.
FR E S H FO O D
AUSTRALIAN FOOD
New Zealand Food New Zeal-and Food’s sales for the year were NZ$6.7 billion, an
increase of 4.3% on the prior year (6.0% increase in AUD) or 2.4% on a normalized
basis. Comparable sales increased 3.4% for the year, driven by positive core offer
momentum with Countdown’s customer satisfaction and brand advocacy measures
continuing to steadily improve. Highlights include increased Fruit & Vegetables
VOC (H2: +6 pts) driven by a focus on direct-to-grower fresh quality, and improved
community perceptions aided by the removal of single-use plastic bags in the first
half. Digital momentum remained strong throughout the year, with F19 sales growth
of 40% (normalized) driven by Pick up, Same day delivery, and capacity expansion.
Customer advocacy for Online also remains strong with VOC NPS of 66 in Q4.
Sales growth improved in the second half (H1: 1.9%, normalized H2: 3.0%) driven
by positive comparable transaction growth and aided by a recovery in market growth
post Christmas. Sales per square metre increased by 6.4% (normalized 4.5%) due to
strong sales growth and a 2.0% reduction in trading space following store closures.
During the year, three stores were closed and two stores were opened with 180
Countdown supermarkets at the end of the year. Stock-loss improvements were
maintained in the second half, contributing to an 18 bps increase in gross margin
while remaining price competitive. Average prices declined 0.8% for the year, but
with a lower rate of deflation for the second half.
1. Strategy and competition: The retail environment remains competitive with technology
disruption, new market entrants and rapidly changing customer needs and preferences. This
environment creates both opportunities and risks that may impact business performance as we
continue to respond to these changes.
5. Sustainability: We endeavour to conduct our business in line with our Purpose, Core
Values and agile Ways-of-Working. In this way we aim to deliver sustainable shareholder
value with long-term growth. Our commitments to sustainability include practically
minimising our impact on the environment and seeking to maintain our reputation as one
ofAustralia’s leading companies. While our operations and supply chains are complex, we are
committed to managing the rights of workers across our global supply chain. We understand
that our business may be impacted by the long-term effects of climate
6. Safety, health and well-being We care about the physical and psychological safety and
health of our customers, team members and business partners. We are committed to creating
7. Product and food safety: The safety of our customers is paramount. Poor product quality
or unsafe products may potentially result in injury, harm or illness to our customers, claims,
regulatory impacts and significant recreational damage.
Document standard
are
Brochure design must be of high standard design
● Graphic designer helps in the production of business brochure.
● Digital forms of the brochure need the help of digital designer.
Good document should contain following things:
Inclusion of Graphics: ➢ Business brochure should include various images and
graphical representation
in association with word processing programme. ➢
We should use table, graph charts and other picture to illustrate different types of
Example: color and body format should be attractive.
documentation inference
. 1. Binding: The size and function of your documentation will have a direct bearing
on the choice of binding. There is considerable variation in the price and aesthetic
quality of different binding types. The size and function of brochure has a direct effect
on the choice of binding. A binding is more than a fastener that hold a document
together. The right binding gives your document shape, improve durability and makes
it easier for readers to use
2. Colour photocopy: there are different types of photocopy machine and a
printing machine. We should use a colour photocopy to make sure show
attractive and readability. High quality printing machine should be used in
production of business Brochure.
3. Drawing: we need to draw table pictures and the graphs to show our
product and services and inserts in different places of document. Digital drawing
programme, Microsoft publisher in used to produce business Brochure..
4.Print quality: High quality printer is used in making right impression with in user of
business Boucher.
5. Final
document presentation:
· Review of prepared document is done before distribution.
· Feedback on presentation quality of the Boucher is sought and taken into
consideration.
2. Inclusion and information:
· Standard format of brochure is used
· Style and established
3.Conventions are followed: