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BSBADM506

Manage business document


design and development
Unit Assessment Student Pack

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BSBADM506– Manage Business Document Design and
Development
Student Assessment Pack
Student and Trainer/Assessor Details
Student ID ATIC2018414
Student name Sujit sah
Contact number 0414127807
Email address Sujitsah809@gmail.com
Trainer/Assessor name Abbu haq

Course and Unit Details


Course code BSB50215
Course name Diploma of Business
Unit code BSBADM506

Unit name Manage Business Document Design and Development

Assessment Submission Method


☐ By hand to trainer/assessor ☐ By email to ☐ Online submission via Learning
trainer/assessor Management System (LMS)

Student Declaration

• I certify that the work submitted for this assessment pack is my own. I have clearly
referenced any sources used in my submission. I understand that a false declaration is a
form of malpractice;
• I have kept a copy of this assessment pack and all relevant notes, attachments, and
reference material that I used in the production of the assessment pack;
• For the purposes of assessment, I give the trainer/assessor of this assessment the
permission to:
o Reproduce this assessment and provide a copy to another member of staff; and
o Take steps to authenticate the assessment, including communicating a copy of this
assessment to a checking service (which may retain a copy of the assessment on its
database for future plagiarism checking).

Student signature: ____sujit ____________________________


Date: _10__/___07_/_____2020________

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Assessment Plan
To demonstrate competence in this unit, you must be assessed as satisfactory in each of the
following assessment tasks.

Evidence recorded Evidence Type/ Method of assessment Sufficient evidence


recorded/Outcome
Unit Assessment 1 Activity Tasks( Task 1- Task 12) S / NS (First Attempt)
S / NS (Second Attempt)
Unit Assessment 2 Report Writing S / NS (First Attempt)
S / NS (Second Attempt)
Unit Assessment 3 Written Questions S / NS (First Attempt)
S / NS (Second Attempt)

Final result Competent / Date assessed


Not Yet
Competent
Trainer/Assessor
Signature

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Contents
Instructions to Student.....................................................................................................................4
Assessment instructions................................................................................................................4
Assessment requirements.............................................................................................................7
Unit Assessment 1............................................................................................................................8
Task 1.............................................................................................................................................8
Task 2.............................................................................................................................................9
Task 3...........................................................................................................................................11
Task 4...........................................................................................................................................13
Task 5...........................................................................................................................................15
Case Study A – Editing a template...............................................................................................15
Task 6...........................................................................................................................................18
Case Study B – Reviewing for readability.....................................................................................18
Task 7...........................................................................................................................................20
Task 8...........................................................................................................................................24
Task 9...........................................................................................................................................26
Task 10.........................................................................................................................................32
Case Study C – Preparing notes...................................................................................................32
Task11..........................................................................................................................................34
Task 12.........................................................................................................................................36
Task 13.........................................................................................................................................39
Unit Assessment 2..........................................................................................................................42
Report Writing.............................................................................................................................42
Unit Assessment 3..........................................................................................................................51
Written Questions.......................................................................................................................51

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Instructions to Student
Assessment instructions
Overview
Prior to commencing the assessments, your trainer/assessor will explain each assessment task and
the terms and conditions relating to the submission of your assessment task. Please consult with
your trainer/assessor if you are unsure of any questions. It is important that you understand and
adhere to the terms and conditions, and address fully each assessment task. If any assessment task
is not fully addressed, then your assessment task will be returned to you for resubmission. Your
trainer/assessor will remain available to support you throughout the assessment process.

Written work
Assessment tasks are used to measure your understanding and underpinning skills and knowledge of
the overall unit of competency. When undertaking any written assessment tasks, please ensure that
you address the following criteria:

 Address each question including any sub-points

 Demonstrate that you have researched the topic thoroughly

 Cover the topic in a logical, structured manner

 Your assessment tasks are well presented, well referenced and word processed

 Your assessment tasks include your full legal name on each and every page.

Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is
completing all the assessment tasks on time.

Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them
as your own. Plagiarism is a serious act and may result in a student’s exclusion from a course. When
you have any doubts about including the work of other authors in your assessment, please consult
your trainer/assessor. The following list outlines some of the activities for which a student can be
accused of plagiarism:

 Presenting any work by another individual as one's own unintentionally

 Handing in assessments markedly similar to or copied from another student

 Presenting the work of another individual or group as their own work

 Handing in assessments without the adequate acknowledgement of sources used, including

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assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised
to discuss this with you, and further action may be taken accordingly.

Collusion
Collusion is the presentation by a student of an assignment as their own that is, in fact, the result in
whole or in part of unauthorised collaboration with another person or persons. Collusion involves
the cooperation of two or more students in plagiarism or other forms of academic misconduct and,
as such, both parties are subject to disciplinary action. Collusion or copying from other students is
not permitted and will result in a “0” grade and NYC.

Assessments must be typed using document software such as (or similar to) MS Office. Handwritten
assessments will not be accepted (unless, prior written confirmation is provided by the
trainer/assessor to confirm).

Competency outcome
There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more
training and experience).

Once the student has satisfactorily completed all the tasks for this module the student will be
awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.

If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and
will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet
Competent” you will be required to re-enrol in the unit of competency.

Additional evidence
If we, at our sole discretion, determine that we require additional or alternative
information/evidence in order to determine competency, you must provide us with such
information/evidence, subject to privacy and confidentiality issues. We retain this right at any time,
including after submission of your assessments.

Confidentiality
We will treat anything, including information about your job, workplace, employer, with strict
confidence, in accordance with the law. However, you are responsible for ensuring that you do not
provide us with anything regarding any third party including your employer, colleagues and others,
that they do not consent to the disclosure of. While we may ask you to provide information or
details about aspects of your employer and workplace, you are responsible for obtaining necessary
consents and ensuring that privacy rights and confidentiality obligations are not breached by you in
supplying us with such information.

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Assessment appeals process
If you feel that you have been unfairly treated during your assessment, and you are not happy with
your assessment and/or the outcome as a result of that treatment, you have the right to lodge an
appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed
further with the request after discussions with your trainer/assessor, you need to lodge your appeal
to the course coordinator, in writing, outlining the reason(s) for the appeal.

Recognised prior learning


Candidates will be able to have their previous experience or expertise recognised on request.

Special needs
Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs
immediately.

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Assessment requirements
The assessment activities in this workbook assess aspects of all the elements, performance criteria,
skills and knowledge and performance requirements of the unit of competency.

To demonstrate competence in this unit you must undertake all activities in this workbook and have
them deemed satisfactory by the assessor. If you do not answer some questions or perform certain
tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you
supplementary questions to determine your competence. Once you have demonstrated the
required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your
assessments or appeal the result.

As part of the assessment process, all students must abide by any relevant assessment policies as
provided during induction.

If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your
assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish
to do so, discuss this with your trainer/assessor.

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Unit Assessment 1
Complete the following activities individually or in a group (as applicable to the specific activity
and the assessment environment).

Task 1
Objective To provide you with an opportunity to identify organisational and legislative
requirements for information entry, storage, output, and quality of document
design and production.
1. Considering your own organisation, outline the requirements for
information entry, storage, output, and quality of document design and
production.
DATA ENTRY
1.The data entry is accurate, clear, and presented in appropriate formats
2.The use of plain and simple language is generally advisable
3. Presentation and maintain high standards of grammar and punctuation.
4.Style and formatting guide is outlined in conventions
5.Data should explain specialist business terms

DATA STORAGE
1. Data storage is the means of business information.
2. To save files to desktop computer ,CD Rom or thumb Drive.
3.For remote access the business data have to be out loaded to the cloud
4.Personal information about employees and customers should be securely set
and retained.
5.Employees have to sign confidentiality agreements those with responsible for
sensitive and valuable information
6.It is also ad visible to keep backups or key documentation.

Quality of document design and production


1.The Quality of document design and production have a big impacts on thye
perception of a business.
2.It is ad visible to make a comprehensive list of quality matrix by different
employees.
3.consistency need to be maintain across all department.
4.It is also ad visible to follow the conventions specific to the productions of
standard business documents.

2. Summarise any relevant legislation that should also be taken into


consideration.

 Key Australian legislation regarding data storage


 prospect of fraud, discrimination, and other illegal acts.
 The 1998 Australian privacy act includes 13 major principles related to the
handling of personal information.
 It specifies the need to create and follow privacy policies and sets clear

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boundaries with regards to the types of information that may be collected and
recorded. Businesses are expected to take particular care over the collection and
dissemination of information related to tax and health.

Task 2

Objective To provide you with an opportunity to evaluate organisation's present and


future information technology capability in terms of its impact on document
design and production.
Activity 1. Give examples of the different types of software that is currently used
within your organisation to design and produce business documents.
some of the software that is currently use in a organisation are:
• Desktop publishing

• Word processing

• Professional invoicing

• Database management

• Billing and payroll maintenance

2. What impact do you think they have on the actual design and production of
your documents?
I think they have impact on the following actual design and production of my
documents:
• Document layout

• Print speed and quality

• Organisation of tasks

• Quality standardisation

• Development of macros and templates.

3. Now consider the future of your organisation and the software used within
it. What do you think will happen in terms of information technology
capability and what impact do you think this will have on the design and
production of business documents?
.Future of organization in terms of software used and information technology

1 Rapid Wi-Fi internet connections

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2.Advanced productivity programmes
3.. 3-D printers
4. Artificial Intelligence
5. Robotic technology
6.Advanced search engine optimisation
7. Skills in digital marketing

The impact will have on business documents are:


1.Better organisation, guidance, secure and automation of business
technology.

2.In case inefficiency and communication in accessing business documents


and sharing them.

3.Advanced control on documents design and development forming an


essentials pillars in company branding

4.Production of highly detailed and accurate business documents.

Task 3
Objective To provide you with an opportunity to identify types of documents used and
required by organisation.
Activity 1. Give examples of the different types of documents that are used and
required by your own organisation.

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The different types of documents that are used and required by organisation are:
 Memos –It keep organisational information private then it is
advisable to send memos and quite short and contain specific
details of business processes and procedures.

 Business plans : It should contain business aims and highlight


strategic vision

 Emails: Emails are immediate form of contact with employees,


customers, and other key stakeholders.

 Letters: They are usually written form. The recipients include


customers, business associates, and financiers.

 Invoices – The formatting of invoices will differ, depending on the


business that include the contact and financial details.

 Spreadsheets –spreadsheets record and present a range of


numerical data about your business.

 Minutes – The meeting minutes should highlight any details that


have been discussed and action points that have been agreed

 Brochures: Brochures may be distributed to increase the


amount of customer interest in your products and services.

 Presentations –A range of computer programmes which can be


used for the development of interesting and visually stimulating
presentations.

 Meeting agenda: . It should be circulated to all of the people


who are going to be in attendance.

2. Imagine that you have been given responsibility for highlighting the benefits
of a brand new business process. Which forms of documentation would be
suitable for this purpose?

The forms of documentation that suitable for this process are:

Presentations – There are a range of computer programmes


which can be used for the development of interesting and
visually stimulating presentations.

Technical and user documentation – It is necessary to outline


information about key business processes and procedures in

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technical manuals and user guides

Press releases: The expected release of new products, or major


events relevant to the organisation. which can send and release
to newspaper and magazines.

Emails –Emails as an immediate form of contact with employees,


customers, and other key stakeholders.

Brochures –Brochures may be distributed to increase the


amount of customer interest in your products and services.

Project proposals: They may contain details of expected financial


performance and measures that will be taken to limit the
negative impacts of a particular course of action.

Task 4
Objective To provide you with an opportunity to establish documentation standards and
design tasks for organisational documents in accordance with information,
budget and technology requirements.

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Activity Choose one organisational document and establish the documentation
standards and design tasks for this document. Ensure that you refer to
information, budget and technology requirements.
Document standard are:
 Brochure design must be of high standard design
 Graphic designer helps in the production of business broucher
 Digital forms of the brochure need the help of digital designer.
a.      Inclusion of Graphics:
·         Business brochure should include various images and
graphical representation in association with word
processing programmes.
·         Colour size and formats should be attractive and i.e
accordance with documentation inference.
b.      Binding: The size and function of brochure has a direct effect
on the choice of binding.
c.       Colour photocopy: High quality printing machine should be
used in production of business Boucher.
d.      Drawing: Digital drawing programme, Microsoft publisher in
used to produce business Boucher.
e.       Print quality: High quality printer is used in making right
impression with in user of business Boucher.
f.        Final document presentation:
·         Review of prepared document is done before
distribution.
·         Feedback on presentation quality of the Boucher is
sought and taken into consideration.
 
2.       Inclusion and information:
·         Standard format of brochure is used
·         Style and established
 
        3.Conventions are followed:
 Language:
 simple style for general understanding
      Direct phrases active verbs used
Styles
 Appropriate typography and balance of colour used for readability and
presentation
Format
 The choices of heading font, bullet points, and stylists elements are used.
Drafting
 Several drafts are made passed through organisational approval before final
designs is finalized
Editing:
 High standard of grammer and punctuation are followed in the production of
business brochure.
 Feedback is asked from the fellow collegues and stakeholders
 Organization and logical progression of business brochure is followed.

Budgeting and technological requirement:

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 Following things considerd when producing business brochure:
 Production of the brochure by the in reuse staff against making it by external
professional.
 Potential impact of different technologies on the designed production of the
business brochure.
Option of investing brand new ’software’ is used for production of high quality
business business

Task 5

Case Study A – Editing a template

Ensure your edited template coincides with the following guidelines:


 Consider the purpose of your template:

o is it formatted in the most appropriate way to fulfil its purpose?

 Who are the audience of your template?

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 Is the choice of information based upon the objectives that you are striving to meet?

 Does it Include clearly defined paragraphs?

 Does it incorporate visual elements, to stimulate thought, and engage the audience?

 Include headers, footers, and page numbers for the reader’s convenience

 Use appropriate language and include explanations where necessary

 Apply consistent formatting principles

 Check documents thoroughly, before distribution.

Objective To provide you with an opportunity to ensure standard formats and templates
suit the purpose, audience and information requirements of each document.
Activity Refer to Case Study A.

Select a standard template from your organisation. Review and edit the
templates so that it suits the purpose, audience and information requirements
of each document.
• I choose Invoice for editing the template. some of the steps that i used
are as follows:

Step1:Firstly I visit to Google www.support.office.com


Step2:Secondly, I choose Invoice for editing
Step3:and then I download the excel invoice template and saved it as original
template in “Excel 7003 Template”
Step4: I made some changes in here. some of the changes and edited that i
made are as follows:

• changes of colour for more attraction


• changes on logos and its style
• company name
• Quantity change
• I changed the phone number, invoice number, customer ID
• Placing credit images

The original templates

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Your Company Name INVOICE
Your Company Slogan DATE: September 5, 2019
INVOICE # 100

FOR: Project or Service Description


Stre et Addre ss
City, ST ZIP Code BILL TO: Name
Phone Company Name
Fax Street Address
City, ST ZIP Code
Phone

DESCRIPTION AMOUNT

SUBTOTAL $ -

TAX RATE 0.00%

SALES TAX -
Make all checks paya ble to Your Company Name. If you have any questions
concerning this invoice, contact Name, Phone Number, Email OTHER -

THANK YOU FOR YOUR BUSINESS! TOTAL $ -

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The edited version

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Task 6

Case Study B – Reviewing for readability

When editing your document for maximum readability, ensure you coincide with
the following guidelines:
 Break up any textual blocks and include headings for enhanced understanding

 Keep your sentences and paragraphs reasonably short

 Make good use of white space.

You may consider these elements of style:

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 Appropriate page alignment and size

 The use of colour

 Use of bullet points and text alignment

 Choice of typography

 Arrangement of textual elements

 Use of headings and textual highlights

 Use of a layout grid

 Inclusion of white space

 Use of text boxes and borders.

Objective To provide you with an opportunity to ensure document templates enhance


readability and appearance and meet organisational requirements for style and
layout.
Activity Refer to Case Study B.

Using the templates that you created in Activity 2A, review and edit them where
necessary to enhance readability and appearance.
Depending on the feedback from senior management following changes were
made for “Readability”. They are

• No actual address
• Use of Red Colour
• No payment type and other things
• Boxes colour need to be changed.
• Company proper loho

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Task 7
Objective To provide you with an opportunity to test templates, obtain organisational and
user feedback, and make amendments as necessary to ensure maximum
efficiency and quality of presentation.
Activity 1. What methods does your organisation use to test templates?
1.Focus Groups
Focus groups involve the distribution of templates among a group of
employees, or customer. They would be asked to suggest possible
means for improvement.

2.One-On-One interviews
The one to one job interview is the most
common interview where only the interviewer and the interviewee
is present They give detailed explanations of the reasons for
liking or disliking business templates also it is important not to
ask leading questions.

3.Surveys
We can distribute digital or paper-based templates and then ask
the recipients to complete surveys based on their experiences.

4.Usability testing
We should develop clear expectations regarding the completion
of business templates before carrying out usability testing .At the
end The results should be recorded for the identification of
potential improvements.

2. What are the key success criteria?


The key success criteria are:

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 Speed and accuracy of template completion

 Effectiveness of macro processes

 Amount of time taken to adapt to the introduction of new


templates and macros

 Feedback from employees, customers and other document


users.

3. Get into groups of three or four. This is your focus group.


Take it in turns to test one of your templates from Activity 1A and gather
feedback from the group members.

Bavarian Bar and resturant

26 September 2019

87 patrick street
Hornsby NSW

Dear Raju

Please accept our sincerest thanks and gratitude your for your business purchase
with us. It was truly our pleasure to serve you.

Here at Bavarian Bar and Restaurant , we strive to provide highest level of service
as possible. We hope that your experience with us was a pleasant one, and hope
can be of service to you again in the future. As a valued your comment feedback
is very important for us. If you have any concern questions or comment you will
bring to our attention.

If there are any way we can serve you in a better way or if you want anything
more you can bring to our attention. Thank you again to purchasing your meal
with us. We hope that you will give us opportunity to serve you

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Sincerely,

Min KC

Head chef

4. Using the feedback given by the group members, outline any amendments
that you feel should be made. Why do you think these amendments should
be made?

Bavarian Bar and resturant

26 September 2019

87 patrick street
Hornsby NSW

Dear Sujit

Please accept our sincerest thanks and gratitude your for your business purchase
with us. It was truly our pleasure to serve you.

Here at Bavarian Bar and Restaurant , we strive to provide highest level of service
as possible. We hope that your experience with us was a pleasant one, and hope
can be of service to you again in the future. As a valued your comment feedback
is very important for us. If you have any concern questions or comment you will
bring to our attention.

If there are any way we can serve you in a better way or if you want anything
more you can bring to our attention. Thank you again to purchasing your meal
with us. We hope that you will give us opportunity to serve you

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Sincerely,

Min KC

Head chef

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Task 8
Objective To provide you with an opportunity to evaluate complex technical functions of
software for their usefulness in automating aspects of standard document
production, and match requirements of each document with software functions
to allow efficient production of documents.
Activity 1. Choose a type of document that you would be responsible for designing and
producing within your organisation. What technical functions would you be
expected to use when creating that document? Your chosen technical
functions should match the requirements of your chosen document.
 Data transfer

 Display features

 Embedding

 Exporting

 Fields

 Form fields

 Formulae

 Importing

 Index Linking

 Macros

 Merge criteria

 Sort criteria

 Table of contents

2. How do your chosen technical functions work?


 Form fields:here are numerous fields that can be added to your business
forms. You may choose to include tick boxes or signature lines for optimum
usability

 Macros:it helps to implement shortcuts each time we want to change a

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documents.

 Display features: You’ll find that there are various display features, which
may be used when creating business documents. The full-screen reading mode
in Microsoft Word is of particular use when scanning your documents for
errors. The outline view may be used for the editing of particularly large
documents. You also have the option of zooming out and observing multiple
pages. The clipboard can hold up to 24 textual sections, for movement within
your document

 Merge: Merging criteria helps two sets of data to maintain the same sorting
criteria.

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Task 9
Objective To provide you with an opportunity to test macros to ensure they meet the
requirements of each document in accordance with documentation standards.
Activity 1. Create a macro that can be used for a business document in Microsoft
Word. Provide a step-by-step (with screenshots) account of your methods.
Creating a macro for business documents
1.Open two Micro Soft-word documents
2.Open file with 3/4paragraph and other file as a blank
3.In the blank Ms-documents do the following
 Go to view tab there is macros and select macros
 Click on Record “Macro”
 Write the name Macro as “paragraph setting”
 Write Assign button to macro
 Click “Records”
 Change paragraph spacing to 1.5
 Change the text alignment
 Change font size
 Change font colour
 Review spell check
 Put watermark
 View stop recording
 Apply macro to the file with typed paragraph

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2. Now test your macro and provide a step-by-step (with screenshots) account
of the process.

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Some of the changes that i have done in the macro are as follows:
 Watermark
 Font size
 Font colour
 Paragraph justified

To run your macro, use the Alt + F8 shortcut key to bring up


the Macros dialog box.

.
.

Highlight your macro in the list and then select Run.

.
.

If you don’t see your macro, make sure the correct location is in
the Macros in box. 

3. Does your macro meet the requirements of your particular document? How
does or doesn’t it?

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Yes my macro meet the requirement of my business report template because
it can cover all of the requirement of business report. Such as:
 Change of font
 Size of font
 Paragraph change to 1.5
 Justified
 After paragraph 6
 Watermark
 Page border
 Color of the paper
 Spelling

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Task 10

Case Study C – Preparing notes

In preparing your notes, ensure you coincide with the following guidelines:
 Use a structured list format when providing instructions on the use of templates and macros

 Ensure your list is formatted in a clear and highly logical order

 Explain any technical terms

 Keep notes brief and succinct.

Objective To provide you with an opportunity to prepare explanatory notes for the use of
standard templates and macros using content, format and language style to suit
existing and future users.
Activity Refer to Case Study C.

Think about the templates and macro that you have developed in previous
activities. Choose one and develop explanatory notes for the use of it. Ensure
that you use content, format and language style to suit existing and future
users.

The notes that I use for making template are as given below:
1.Date and Time:05/07/2020, 10:30am
2.Company Name: Bavarian Bar and Restaurant
3.Note prepared by: Sujit sah

Notes For Using Templates in Invoice of Bavarian Bar and Restaurant are as
follows:

I.Open The invoice template file from the drive (my folder).

II.open with excel formats.

III. put sales person name in the first text box.

Iv. In the job text box put appropriate persons name

V “Due date” change it accordingly

Vi. Below the “Qty” box put Row many items sold.

VII ”Description” box-put the name of the product sold.

VIII. “In unit price ”boxes put the unit price of product sold.

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IX.”The line total will count the prices of sold good automatically.

X.”The sub total” will automatically add prices of all The goods sold.

XI.”The sales tax” will calculate The tax of good sold.

XII. “The total” amount box will calculate prices of goods plus sales tax.

XIII. “The payment terms” should be according to company rules and regulations

XIV. Save the file in excel formats.

XV. Save it in “sales directory”

TEMPLATE: A template is a file that serves as a starting point for a new document.
Sales tax: In some products sales tax is zero.
Excel formats-available in ms office programme.

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Task11
Objective To provide you with an opportunity to develop and implement training on the
use of standard templates and macros and adjust the content and level of detail
to suit user needs.
Activity 1. Think about your own organisation. Which methods of training would be used
to update employees on the use of templates and macros?The methods of
training that would be used to update employees by using the templates and
macros are:

I should learn learn as much as possible about the templates and macros before
drafting your training materials. Training somebody who is completely new to the
use of templates and macros. Identify the problems and plan the most
appropriate training steps. I should also consult fellow technical experts on
training development.

I may choose from the following training options:


 Focused group discussions

 E-learning

 Video training

 On-the-job training

 Mentoring

 Development of training manuals and courses

 Sessions led by external professionals.

2. You are responsible for developing and implement this training. How would
you approach this? Create a plan for how you would develop and implement the
necessary training.

There are different ways of training employees which are highlighted below:

1.The first steps is to carry out a training need analysis

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2. The development and presentation of training materials.
3. Relevant personnel need to be upto date in their personnel skills.
4. Skill that employed already posses and how much training they realistically
require.
5. Consider the amount of time and money in the development and
presentation of training,materials
6.The need for training should be reviewed on regular basis

The following ways i can planned for develop and implement the necessary
training:

1.To remain focus on the expected users of training materials.


2. The user of template and macros might have a limited amount of time. so the
expected time for the training should be specified.

3 .The training should be divided into sections and points.

4.The training should also include short paragraph and bullet points

1. the training contain should be highly relevant and concise

6.The active voice and verbs should be used.

7.use of screenshot to clarify the meaning of any instructions.

8.I should identified and discard any sections that is not meaningful.

9.i have to make sure that the training fulfilled is purpose and technical

information is delivered in an easy under stable way.

10.to review the training and identified any areas of improvement.

11. To carry out a trail and ensure that the trainees or staffs can understand and
act up on the training.

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Task 12
Objective To provide you with an opportunity to produce, circulate, name and store
master files and print copies of templates and macros in accordance with
organizational requirements.
Activity 1. Refer to your templates created in Task 5 and your macro created in Activity
3B.

If these were to be your master files, what would you name them and how
would you store them? Keep your organisation’s requirements in mind.
For the templates created in task 5: 25_08_19.v.1.1_Sales_sujit .TMP
For the Macros created in Activity 3B: 250819v11sales

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I Will Store my master files by the following ways:

1. Digital files may be set securely in Google drive or drop box. Passwords may
be specified for restricted access to masters file.
2. I should write down the name of staffs, members responsible for safe
storage of paper copies.
2. Print off copies of your new master files and attach a copy to the workbook.
Again, keep your organisation’s requirements in mind.

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Task 13
Objective To provide you with an opportunity to monitor use of standard documentation
templates and macros, and evaluate the quality of documents produced against
documentation standards, and review documentation standards against the
changing needs of the organization, and plan and implement improvements in
accordance with organizational procedures.
Activity 1. What systems has your organisation established for the maintenance of
standard documentation templates and macros?
It is likely that your organisation will have defined standards regarding the
creation and maintenance of business documentation I should ensure that Some
standards will apply to specific macros and templates. Some information may
have to be written in accordance with organisational style guides and the
standards are realistic and measurable.

we should review your macros and templates on a regular basis. It may be


necessary to make amendments, for improved rates of completion and accuracy

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Evaluation of standard documents and achievement in a table
shown like this

Documentation Means of
standards achievement

Documents suited to user performing usability testing


requirements

Inclusion of relevant and Ensuring high levels of organisation


understandable information and consistency in the presentation of
information. Using appropriate
indexing methods and highlighting
key details

Decreased cost and improved Ensuring clarity and accessibility of


efficiency information

Technical accuracy Asking for technical feedback and


carrying out usability testing

Checking grammar and style By Using checklists, style guides and


templates for the inclusion of
information

saving and storing By Using appropriate file names and


formats all documents are securely
stored

• How does your organisation identify the need for documentation changes
and implement improvements?
It is very important to change the documentation and implement improvements
of our organization. First of we have a trail period of document when we provide
created document to our customer and the employees and collect the
appropriate feedback and implement it to improvements. As a overall we will
have following process to identify the need for documentation changes and
implement improvements:
 Make amendments and track changes

 Distribute files across your organisation and obtain feedback

 Collect and identify particularly important documentation reviews

 Approve the distribution of finalised documents.

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Unit Assessment 2
Assessment type:
Report Writing
Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:

 Learning
 Reading
 Writing
 Oral communication
 Numeracy
 Navigate the world of work
 Interact with others
 Get the work done.

Answer the activity in as much detail as possible, considering your organisational requirements.

A. Create a brief design of a document of your choice. Produce a plan first with sequenced steps
and consider time and money constraints. Your document should be produced in accordance
with your organisation’s policies and procedures, budget and technology requirements.

Design the document clearly selecting the text type, subject matter and language to suit a
specific audience and purpose. Then organise the content to support the format and purpose
of the product.

Communicate and present information about the document to people in your organisation.
Produce a training plan to teach them about it and adjust the presentation style to suit the
audience you are communicating with.

Utilise a range of technology equipment and software features available within digital
applications to improve and optimise the document.

Monitor progress of the document, gathering and analysing feedback from customers and
users. Use the information gathered to evaluate options and make decisions about any
amendments or improvements that need to be made.
Introduction

At Sittanos, we are passionate about food and about you. We are a family restaurant that strives for
excellence in serving you and creating amazing, delicious food that you will love to come back for.
Experience our in-house or al fresco dining with fully licensed bar. Our extensive menu offers a
mouth watering range of starters, mains, pastas, pizzas, the freshest seafood and succulent steaks.
Join us for a quick bite, intimate evening or large group celebration with friends. We don’t forget the
children with a yummy kids menu and activities to keep them happy and you relaxed.
Open seven days a week till late, Bavarian Bar and Restaurant is the best destination in Penrith for
Great service, Sensational food and affordable prices you’ll be sure to come back for.
Design of menu

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Definition of Brochures

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A brochure is an informative paper document for advertising, which can be folded into a
template, pamphlet or leaflet. Brochures are promotional documents, primarily used to introduce
a company, organization, products or services and inform potential customers or members of the
public of the benefits. They are usually distributed inside newspapers, handed out personally or
placed in brochure racks in high traffic locations. The main purpose of brochures is to extend the
readers knowledge on one Specific topic on which the brochure centres around. A good brochure
can help capture the attention of potential customers and it is cost-effective and pocket-friendly
than product advertisements on magazines and newspapers Brochures also convey more
information than others printings options such as postcards or letters.

Step that I followed to make a restaurant menu are:

1. First go to support.office.com

2. Select a templates

3. Search a good templates of business menu and download it.

4. Edit according to my company

Document standard are:


 Brochure design must be of high standard design
 Graphic designer helps in the production of business brochure.
 Digital forms of the brochure need the help of digital designer.
Good document should contain following things:
    Inclusion of Graphics:
 Business brochure should include various images and graphical representation in association
with word processing programme.
 We should use table, graph charts and other picture to illustrate different types of example.
 Colour size and formats should be attractive and i.e accordance with documentation inference.
1.    Binding: The size and function of your documentation will have a direct bearing on the choice
of binding. There is considerable variation in the price and aesthetic quality of different binding
types. The size and function of brochure has a direct effect on the choice of binding. A binding is
more than a fastener that hold a document together. The right binding gives your document
shape, improve durability and makes it easier for readers to use

2.   Colour photocopy: there are different types of photocopy machine and a printing machine. We
should use a colour photocopy to make sure show attractive and readability. High quality
printing machine should be used in production of business Brochure.
3.      Drawing: we need to draw table pictures and the graphs to show our product and services
and inserts in different places of document. Digital drawing programme, Microsoft publisher in
used to produce business Brochure..
4.   Print quality:print quality is highly required to show the realness in brochure or in a document.
Document should be printed out in high standards show that it could cover all words and all
pages in a orders so that it could be easily readable and seen. High quality printer is used in

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making right impression with in user of business Brochure..
5.  Final document presentation: Final step of brochure or document is to review of document and
it should be distributed to staff or customer.
     Review of prepared document is done before distribution.
     Feedback on presentation quality of the Brochure. is sought and taken into consideration.
 
2.       Inclusion and information:
·         Standard format of brochure is used:
To use a a standard document or brochure we have different option in the support-
office we can choose one from them which cover all of the information that our
restaurant want to provide. we should use the standard format of brochure to cover
all the information which contain in the restaurant and the shop.
·         Style and established : To see and easily visible by our staff or customer
we use appropriate font style, language style and overall brochure should be high
quality and look attractive.
 Following things should be cover in inclusion and information.

 Is the text correct? Is spelling, punctuation, and use of the ‘house-style’ consistent? Don’t forget
to check headings, captions, footnotes, text in illustrations, running heads, contents lists, and
indexes, as well as the main text.

 Have the correct headings been given for the text? And the correct running heads? Do the
headings in the text match the headings given in the contents list? And are the page numbers in
the contents list correct? Is the numbering system for parts, chapters, sections, and subsections
consistent?

 Is the content of the illustrations correct? Are they the right size, the right way around, has the
correct part of the illustration been used? Do the illustrations match the captions? Is the
numbering of illustrations correct?

 Are the cross-references within the text and between text and illustrations correct?

 Are the page numbers in the index correct?

1.  Language: When we read or hear a sentence, we tend to expect to be able to


find a ‘who did what to whom’ structure or some variant of this. So that we are supposed to
use simple style of language for general understanding and  Direct phrases active verbs need
to be use
Language features should cover following things such as:

 Directness: Using direct language to make clear who’s doing what.

 Plain words:Extent to which the vocabulary is easily understood.

 Grammar and punctuation: Conformity with the practice of good standard English.

 Readability: Ease with which the reader can follow the argument of the text

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2. Styles
 Appropriate page alignment and size – You may have to use specific page margins
and place the text boxes in defined areas. The use of portrait or landscape pages
may be deemed suitable

 The use of colour – You should consider the ways in which colours balance and
contrast within your document. The formality of your documentation will also have
some bearing on colour

 Use of bullet points and text alignment – Your organisation may specify the types of
bullet points that should be used in different documents. You may also use different
alignments and indentations to maintain interest and draw attention to key sections
of text

 Choice of typography – You can use different types of fonts to distinguish between
sections within your documentation. You should also consider the effects of
punctuation upon the implied meaning of your content.


3. Format
 The choices of heading font, bullet points, and stylists elements are used.
4. Drafting
 Several drafts are made passed through organizational approval before final designs is finalized
5. Editing:
Editing of document is required when it will be finalized.
 High standard of grammar and punctuation are followed in the production of business
brochure.
 Feedback is asked from the fellow colleagues and stakeholders
 Organization and logical progression of business brochure is followed.

Budgeting and technological requirement:

Budget:If you are producing a report, the budget can affect the length of the document, how many
are produced, and the way it is produced. Will you produce multiple copies by photocopying pages
output on your laser printer, or have them professionally printed from the high-resolution output of
a typesetting machine?

Technological requirement: we should use appropriate technology so that brochure should be good,
right technology such as printing machine and colour photocopy should be use.

Following things considered when producing business brochure:


 Production of the brochure by the in reuse staff against making it by external professional.
 Potential impact of different technologies on the designed production of the business brochure.
 Option of investing brand new ’software’ is used for production of high quality business
brochure.

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5. Insert a different picture of my company.

6. Show to my friend and they commented on it

7. Edit it according to them.

Audiences of the business Brochure

1. Company employee

2. Customer

 Internal customer: the customer who work in the restaurant or the related within the
restaurant.

 External customer: customer comes from other sectors

3. CEO

4. Management team

How to train staff:

We need to give proper training to all the staff of restaurants about the brochure so that we can run
restaurants effectively and smoothly. Training is teaching or developing in oneself or others, any
skills and knowledge that relate to specific useful competencies. Training has specific goals of
improving one's capability, capacity, productivity and performance.
We can provide training to staff about brochures in the following ways:
I. making understable for the customers.
II. Don't put a picture of your building on the cover of the sales brochure.
III. Use images that are important to the customer.
IV. Use headlines and graphics that audience cares about it
V. Need to make brochures professional.
VI. Giving them a good reason to act now.
Vii. Being away from the risk
VII.make it easy to responds
VIII. benefits-oriented headlines inside brochure 
Technology equipment, software features, used to improve and optimize

Technology equipment:

 Visual presentation

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 Textual elements

 Document layout

 Print speed and quality

 Organization of tasks

 Quality standardization

 Development of macros and templates

Software features:.

 Data transfer – There are a number of ways of transferring documents between


computers. You can send files as email attachments, or upload them onto
detachable thumb drives. Cloud-based storage systems may be used for the
transfer of particularly large files

 Display features – You’ll find that there are various display features, which may be
used when creating business documents. The full-screen reading mode in Microsoft
Word is of particular use when scanning your documents for errors. The outline
view may be used for the editing of particularly large documents. You also have the
option of zooming out and observing multiple pages. The clipboard can hold up to
24 textual sections, for movement within your document

 Embedding – You can embed elements from different programmes within one
central document. Data produced in Microsoft Word and Excel can be effectively
combined. This will mean that you don’t have to send multiple documents

 Exporting – You can save your documents in numerous formats including PDF,
Word Doc and Doc X. Such files may then be exported to other computers. This will
allow the files to be viewed by users who are using different versions

 Fields – You’ll discover that fields are of particular use when incorporating
information about the documents that you are creating. It is possible to include
numerous details, such as the number of characters, author name, and page
number. Dynamic fields change as you alter the documents. This reduces the
amount of time and manual effort required

 Form fields – There are numerous fields that can be added to your business forms.
You may choose to include tick boxes or signature lines for optimum usability

 Importing – You can import sections of data from one document into another. This
is a particularly effective way of combining numerical data and wording. It is helpful

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when creating reports

 Index – It is possible to index different forms of essential business information.


Invoice and customer numbers are just a couple of the choices. This information can
be collated within a database and linked appropriately

 Linking – It is possible to incorporate links between different sections of documents.


This is particularly useful if you require rapid access to specific information

 Macros – We can implement macros as shortcuts, instead of going through a series


of manual steps each time we want to change a document. An example would
involve the assignment of a button for a particular task, such as underlining, or
creating a strike through

Feedback from customer and employees:

 Use more colour

 Use different font style and word size

 Brochure menu should contain more information

 Price and product should be in a details

 Make more graphics and design

Conclusion:

It was very challenging to create such a big document like a brochure menu. Which have a
responsibility of success and failure of the business or restaurant. This report cover the whole
process which is use by me to create a brochure menu.Such as introduction which covers the
introduction of restaurant or Hotel and a business document, pictures of business menu which
contain the detail price and product and services.

References

Learner guide

 https://www.reading.ac.uk/web/FILES/simplification/SC2CriteriaGoodDoc-7.pdf

 https://en.wikipedia.org/wiki/File_transfer

 http://www.trainingzone.co.uk/topic/how-carry-out-effective-training-needs-analysis

 https://support.office.com/en-us/article/Create-run-edit-or-delete-a-macro-fc5fb55d-124d-
4cc7-bae0-111c9c26e234

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Unit Assessment 3
Assessment type:
Written Questions
Objective: To provide you with an opportunity to show you have the required knowledge for this
unit.

This activity will enable you to demonstrate the following performance evidence:

 Identify the organisational needs, requirements and information technology capabilities


relevant to the design and production of documents
 Establish documentation standards to meet organisational requirements
 Design, test and amend document templates
 Develop and implement documentation and training to support use of standard templates
and macros
 Monitor the implementation of standard documentation templates and macros and make
improvements in line with organisational requirements.

Answer the activity in as much detail as possible, considering your organisational requirements.

A. Using a document of your choice, design and develop a template that could be used across
your organisation. When producing the template, you should take into consideration your
organisation’s needs, requirements and technology capabilities.

Test this template in a suitable way and outline how it ensures efficiency and quality, then
make any amendments if required.

Develop a macro that can be used to automate aspects within your chosen document. Test
this macro and outline how it meets the relevant requirements, making any amendments
where required.

Develop and implement documentation and training to teach people in your organisation how
to use the template and macro. As part of the training, you should do a presentation to the
group and also provide written documentation. Take the time to plan and create your
presentation and prepare explanatory notes for your audience. Your instructor will arrange a
time for you to present it. You should also print copies of your template and macros to submit
with the workbook.

Monitor the implementation of templates and macros, gather feedback from everyone using
them and make any improvements needed in line with organisational requirements.

Introduction Business Report:

Business reports are a type of assignment in which you analyse a situation (either a real situation or
a case study) and apply business theories to produce a range of suggestions for improvement.
Business reports are typically assigned to enable you to Apply business and management theory to a

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practical situation.

BUSINESS REVIEW
OF WOOLWORTHS
COMPANY
Abstract

In this report we are covering Australian food new Zealand food and material risk factors.where as
metro experience and bringing our brand to your store and life and some of risk found in Woolworth.
Woolworths Group Limited is a major Australian company with extensive retail interest throughout
Australia and New Zealand. It is the second largest company in Australia by revenue, after Perth-
based retail-focused conglomerate Wesfarmers,and the second largest in New Zealand. In addition,
Woolworths Group is the largest takeaway liquor retailer in Australia, the largest hotel and gaming
poker machine operator in Australia, and was the 19th largest retailer in the world in 2008.

FR E S H FO O D 

AUSTRALIAN FOOD

Australian Food’s VOC NPS (including Online) was up 3ptsontheprioryearwith Store‐


controllable VOC steady on the prior year. Store‐controllable VOC improved on Q3’19
where scores were impacted by flood and drought effects on fruit and vegetable prices
impacting quality and availability.Fruit & Vegetables and Availability scores improved 1
pt to 78% comparedtoJune2018,and5pts and2ptsrespectivelyvs.Q3’19. Team Attitude
remained stable (89%)comparedtoJune2018. InF20, Store‐controllable VOC will be
reduced from seven metrics to five,removing Ease of Movement and Correct Price
Tickets to simplify the focus for stores on the areas that offer the most opportunity for
improvement. Salesincreasedby5.3%to$39.6 billion or 3.3% on a normalized
basis.Comparable sales increased by3.1%for the year with transaction growth of 1.8%
and items per basket of 1.7% contributing to comparable itemgrowthof3.5%. Despite
some challenges during the year, sales momentum improved in H2 with strong
growthacrossanumberofFresh categories.Salesinthe secondhalf also benefited from
successful campaigns including Disney Words and Earn&Learn.InQ4, comparable sales
increased by 3.6%with comparable transaction growthof1.4%.Comparable items

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perbasketincreasedby1.2%. Excluding the sale of reusable plastic bags,comparable items
per basket was flat.

The Metro experience 


As the desire for walk-up convenience grows, the Metro format is proving popular with
customers with the successful launch of new stores in Kirribilli, Rozelle and Kings
Cross during the year. At approximately 1,000 square metres, Rozelle hosts a curated,
localised range with an emphasis on meal solutions as well as the first Metro with the
largest organic meat range and fresh on-the-go breakfast and lunch options, including
barista made coffee, smoothies and freshly made sushi. 

New Zealand Food New Zeal-and Food’s sales for the year were NZ$6.7 billion, an
increase of 4.3% on the prior year (6.0% increase in AUD) or 2.4% on a normalized
basis. Comparable sales increased 3.4% for the year, driven by positive core offer
momentum with Countdown’s customer satisfaction and brand advocacy measures
continuing to steadily improve. Highlights include increased Fruit & Vegetables
VOC (H2: +6 pts) driven by a focus on direct-to-grower fresh quality, and improved
community perceptions aided by the removal of single-use plastic bags in the first
half. Digital momentum remained strong throughout the year, with F19 sales growth
of 40% (normalized) driven by Pick up, Same day delivery, and capacity expansion.
Customer advocacy for Online also remains strong with VOC NPS of 66 in Q4.
Sales growth improved in the second half (H1: 1.9%, normalized H2: 3.0%) driven
by positive comparable transaction growth and aided by a recovery in market growth
post Christmas. Sales per square metre increased by 6.4% (normalized 4.5%) due to
strong sales growth and a 2.0% reduction in trading space following store closures.
During the year, three stores were closed and two stores were opened with 180
Countdown supermarkets at the end of the year. Stock-loss improvements were
maintained in the second half, contributing to an 18 bps increase in gross margin
while remaining price competitive. Average prices declined 0.8% for the year, but
with a lower rate of deflation for the second half. 

Bringing our brand to life in store Countdown’s latest Renewal format,


brings to life Countdown’s focus on fresh fruit and vegetables, featuring new
equipment, hand-stacked displays, produce misting and extra informational signage
for customers. Deli innovations include freshly prepared flame-roasted chickens, new
display case presentation and improved standards to assist with reducing stock-loss.
Takapuna also features The Cellar, a wine and beer concept, improved team rooms,
and a common green thread throughout the store to bring to life the Countdown
brand. The customer response has been strong to date, with Store VOC NPS
improving by over 10 points since opening. 

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The fresh
food 
Our Material Risk

Following risk are found:

1. Strategy and competition: The retail environment remains competitive with technology
disruption, new market entrants and rapidly changing customer needs and preferences. This
environment creates both opportunities and risks that may impact business performance as we
continue to respond to these changes.

2. Customer and marketplace: Customers expect connected, personalised and convenient


shopping experiences which require our business model to continue to evolve to meet these
customer needs. The ongoing change in customer behaviour has been reshaping the retail
sector. Growth across our businesses is anticipated to remain volatile in F20 with increasing
demand for online services and convenience.

3. Business transformation: As we continue to transform the businesses, the successful


delivery of our business transformation programs is critical. Pace, agility and working end to
end are key to our successful transformation. • Governance forums including our Delivery
Office provide oversight of the delivery, monitor progress against plan, key resourcing,
capability and critical dependencies. • We have dedicated change management capabilities
that assist with evaluating the impact of change on our operations and help implement change
management strategies.

4. Socio-political and reputation:: Societal expectations of ‘big business’ have become


increasingly acute over recent years. Our broader corporate reputation is driven by the
perceptions of various stakeholders, including the public, non-government organisations and
politicians.

5. Sustainability: We endeavour to conduct our business in line with our Purpose, Core
Values and agile Ways-of-Working. In this way we aim to deliver sustainable shareholder
value with long-term growth. Our commitments to sustainability include practically
minimising our impact on the environment and seeking to maintain our reputation as one
ofAustralia’s leading companies. While our operations and supply chains are complex, we are
committed to managing the rights of workers across our global supply chain. We understand
that our business may be impacted by the long-term effects of climate

6. Safety, health and well-being We care about the physical and psychological safety and
health of our customers, team members and business partners. We are committed to creating

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a safe work environment, where people arrive home from work and shopping free from
injuries and illness. • We have Group safety and health policies, a Safety and Health
Governance Framework, and Safety and Health Standards. Each business has engineering
controls, procedures, training, personal protective equipment and maintenance requirements
to manage their risks. 

7. Product and food safety: The safety of our customers is paramount. Poor product quality
or unsafe products may potentially result in injury, harm or illness to our customers, claims,
regulatory impacts and significant recreational damage. 

Document standard
are
Brochure design must be of high standard design 
● Graphic designer helps in the production of business brochure. 
● Digital forms of the brochure need the help of digital designer.
Good document should contain following things: 
Inclusion of Graphics: ➢ Business brochure should include various images and
graphical representation 
in association with word processing programme. ➢
We should use table, graph charts and other picture to illustrate different types of 
Example: color and body format should be attractive.
documentation inference
. 1. Binding: The size and function of your documentation will have a direct bearing
on the choice of binding. There is considerable variation in the price and aesthetic
quality of different binding types. The size and function of brochure has a direct effect
on the choice of binding. A binding is more than a fastener that hold a document
together. The right binding gives your document shape, improve durability and makes
it easier for readers to use
2. Colour photocopy: there are different types of photocopy machine and a 
printing machine. We should use a colour photocopy to make sure show
attractive and readability. High quality printing machine should be used in
production of business Brochure.
3. Drawing: we need to draw table pictures and the graphs to show our 
product and services and inserts in different places of document. Digital drawing
programme, Microsoft publisher in used to produce business Brochure..
4.Print quality: High quality printer is used in making right impression with in user of
business Boucher.
5.   Final
document presentation:
·         Review of prepared document is done before distribution.
·         Feedback on presentation quality of the Boucher is sought and taken into
consideration.
 
2.       Inclusion and information:
·         Standard format of brochure is used
·         Style and established
 
     3.Conventions are followed:

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 Language:
 simple style for general understanding
      Direct phrases active verbs used
Styles
 Appropriate typography and balance of colour used for readability and presentation
Format
 The choices of heading font, bullet points, and stylists elements are used.
Drafting
 Several drafts are made passed through organisational approval before final designs is finalized
Editing:
 High standard of grammer and punctuation are followed in the production of business brochure.
 Feedback is asked from the fellow collegues and stakeholders
 Organization and logical progression of business brochure is followed.

Budgeting and technological requirement:


 Following things considerd when producing business brochure:
 Production of the brochure by the in reuse staff against making it by external professional.
 Potential impact of different technologies on the designed production of the business brochure.
Option of investing brand new ’software’ is used for production of high quality business
business

BSBADM506 Student Assessment Pack V1.0 July 2019 Page 56 of 58

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