Manage People Performance

ASSESSMENT RECEIPT FORM
STUDENT NAME:
STUDENT ID:
COURSE NAME: BSB51918 Diploma of Leadership and Management
TRAINER’S/ASSESSOR’S NAME:
DATE SUBMITTED:
UNIT CODE AND DESCRIPTION: BSBMGT502 Manage People Performance
NOTE:
1. This form must be stapled on top of the Learner Guide/Assessment upon submission.
2. This Assessment Receipt Form must be stamped and signed in.
DECLARATION
1. I am aware that penalties exist for plagiarism and assessment dishonesty.

2. I am aware of the requirements set by my Trainer/Assessor.
3. I have retained a copy of my Assessment.
Date Stamp
Student Signature ….
……………………………………...
Assessment Received by NMC Staff
Name: ………………………...……...……...……...
Signature: …………………………...……...……...
=================================TEAR HERE ==================================
Students must retain this as a Record of Submission
Assessment Handed On: ____________________________________________________________
Unit Code & Description: ___________________________________________________________
Assessment Received by NMC Staff

Student Signature
Name: ………………………...……...……...
……... ….
…………………………………
Signature: …………………...……...……...……...
Form148: Assessment Receipt Form

Berkeley College Pty Ltd ABN 85 136 626 956 Page 1 of 2
CRICOS: 03266E, RTO: 22316 T/As North Melbourne College Version 2
ASSESSMENT RECEIPT FORM
Document/Particulars Assessor Name/Initial/ Date Comment
A. Assessment Cover Page (Assessor)

Student ID recorded
Student and Assessor name
Student declaration, signed and dated
B. Assessment Cover Sheet (Assessor)
Unit Code and Description of Competency
Student name, ID and date of submission
recorded
Properly marked if satisfactory or not
Comments filled by Assessor
Assessor Declaration signed and dated
Student declaration signed and dated
C. Assessment Summary Sheet (Assessor)
Student name and ID recorded
Assessor name, date of completion and
unit of competency recorded
Student results properly ticked
Comments box completed by Assessor
Unit outcome /reassessment properly
ticked
Assessor and Student signed and dated
Supplementary Assessment Details (if
applicable)
D. Unit Completion Feedback
(Assessor)
Unit of Competency recorded
Completed by student
E. Result Report (Assessor Summary)
Assessor filled student task/unit outcome
Assessor affixed signature
Assessor dated the report
F. Others (Coordinator)
Student Assessment properly marked /
submitted
Student Unit Completion Feedback
submitted
Student Result Report properly
recorded /submitted
Assessment Result approved for encoding
to Wisenet
G. Administration Use
Assessment filed to student academic
folder
Assessment result uploaded to Wisenet
Feedback result encoded
THIS PAGE IS LEFT INTENTIONALLY BLANK

Form148: Assessment Receipt Form
UNIT SUMMARY RESULT
Student’s Name: Student’s ID:
Trainer/ Assessor’s Date of

Name: completion:
Unit of Competency:
BSBMGT502 Manage People Performance
Results
Assessments
Satisfactory Not Satisfactory
Assessment 1: Written Question  
Assessment 2: Case Study  
Assessment 3: Project  
To achieve competency for the unit, student must be S in all tasks.

Unit Outcome:
 Competent  Not Yet Competent
Is re-assessment  Yes  No
required
Final Feedback for the

Student
Trainer/Assessor’s
Signature: Date:
Student’s Signature: Date:
USE FOR RE-ASSESSMENT ONLY

Date Completed Assessment/Comments Satisfactorily
Completed
Yes No
Yes No
Yes No
 Competent  Not Yet Competent

Unit Outcome:
Trainer/Assessor’s
Signature: Date:
BSBMGT502
MANAGE PEOPLE PERFORMANCE
Learner Guide/Student Assessments
AURTTA3017 Carry out vehicle safety and roadworthy inspe

Student ID _________________________________________
Student Name _________________________________________
Trainer/Assessor _________________________________________
Assessment Outline
Unit Code BSBMGT502

Unit Name Manage People Performance
There are three (3) assessments required for this unit. To attain competence in this unit you must
successfully complete all assessments and submit on the due date specified by your
Trainer/Assessor.
Type of Assessment Place of Assessment

Assessment Task 1 Written Questions Classroom
Assessment Task 2 Project – Simulated Workplace Classroom
Environment
Assessment Task 3 Observation Classroom
Resources
For this assessment, NMC ensure that students will have access to:
 NMC workplace
 office equipment and resources within NMC
 relevant legislation, regulations, standards and code
 examples of documentation relating to Manage People Performance
 case studies, where possible real situations
 Aspire workbook
 Relevant websites such as
 http://www.risk.com.au/
 http://www.business.vic.gov.au/disputes-disasters-and-succession-planning/how-to-manage-
risk-in-your-business/prepare-a-risk-management-plan
 http://www.skillmaker.edu.au/risk-management-tools-and-techniques/
 https://manager.clearrisk.com/Resources/RiskTool/Risk_Identification_Methods_-_12_Types
 https://www.mindtools.com/pages/article/newTMC_07.htm
 http://broadleaf.com.au/resource-material/risk-assessment-and-risk-treatment/
 http://www.managementstudyguide.com/evaluation-of-risk-management-plan.htm
Support
Assessor /Trainer will provide assistance / intervention during the assessments in the event that there
is a risk of injury to yourself or from other students.
If you have special needs, you may be allowed reasonable adjustment in accordance with NMC
Policies and Procedures which means there may be modification in which the evidences are gathered.
It could include alternative methods of assessment. However, it will not change the standards or
outcomes you achieve.
If you consider that you need any special considerations in relation to assessment of the unit, please
speak with your Trainer/Assessor.
Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Unit of Competency: Overview
Application
This unit describes skills and knowledge required to Manage People Performances in a range of
contexts across an organisation or for a specific business unit or area in any industry setting.
It applies to individuals who are working in positions of authority and are approved to implement
change across the organisation, business unit, and program or project area. They may or may not have
responsibility for directly supervising others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Management and Leadership – Management

Elements
1. Allocate work
2. Assess performance
3. Provide feedback
4. Manage follow up
Performance Evidence
Evidence of the ability to:

 consult with relevant stakeholders to identify work requirements, performance standards and
agreed performance indicators
 develop work plans and allocate work to achieve outcomes efficiently and within organisational
and legal requirements
 monitor, evaluate and provide feedback on performance and provide coaching or training, as
needed
 reinforce excellence in performance through recognition and continuous feedback
 seek assistance from human resources specialists where appropriate
 keep records and documentation in accordance with the organisational performance
management system.
 Note: If a specific volume or frequency is not stated, then evidence must be provided at least
once.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
 outline relevant legislative and regulatory requirements
 outline relevant awards and certified agreements
 explain performance measurement systems utilised within the organisation
 explain unlawful dismissal rules and due process
 describe staff development options and information
Information and Instruction for Students

Read carefully all information contained in this assessments. If you are in doubt about certain part/s,
please approach your Assessor/Trainer for further clarification. A Student sign off “declaration” is
provided below which will be signed by you. This signifies the full understanding of the
information/instruction herein mentioned.
These assessments are designed to assess your understanding of the unit and demonstrate your
skills and knowledge. You are expected to complete these assessments in plain and simple
(understandable/legible) English and must be submitted on the due date specified by your Assessor /
Trainer.
In order to be assessed as Competent (C) in this unit, you need to provide evidence which
demonstrates that you can perform the required competencies to the required standard. Competency
depends on consistently demonstrating the skills, attitude and knowledge that enables you to
complete workplace tasks confidently in a variety of situations.
This unit covers skills and knowledge required to Manage People Performance.
Submitting Assessment Tasks
You must submit assessment tasks with the provided cover sheet.
ALL tasks must be completed in plain and simple (understandable/legible) English. It is preferable that
tasks submitted for assessment are typed. Where this is not possible or where room is provided on a
paper for short answers, you must write clearly. Unreadable assessment tasks will be returned
unmarked.
You must submit assessments on or before the due date. Extensions for individual assessment tasks
may be negotiated in specific circumstances according to NMC Policy and Procedures. To arrange an
extension you must speak to your Trainer/Assessor prior to the due date. Extensions due to illness
will require a medical certificate. Extensions must be confirmed by Trainer/Assessor in writing.
Assessment Outcomes
There are two outcomes of the Assessment Task:
S = Satisfactory and NS = Not Satisfactory (requires more training and experience).
You will be awarded C = Competent on completion of the unit when your Trainer/Assessor is satisfied
that you have completed all assessments and have provided the appropriate evidence required to
meet all criteria. If you fail to meet this requirement you will receive the result NYC = Not Yet
Competent and will be eligible to be re-assessed in accordance with the NMC’s policies and
procedures.
The outcome and feedback of your Unit Assessment will be summarized in the Unit Summary Result
and this will be discussed with you by your Trainer/Assessor. To evidence that a discussion has
occurred regarding the result and feedback, you will be provided a photocopy of the Unit Summary
Result.
Re-assessment (Re-sit/Re-submit)
If you have NOT achieved Competency, you will be allowed to re-submit or whenever applicable will
be given a supplementary assessment. The first Re-submission or Supplementary assessment will be
at no cost. Second Re-submission will be charged in accordance with the rates specified in the NMC
Policy and Procedure.
If you are requiring a re-sit assessment you must meet with your Trainer/Assessor to coordinate the
re-sit requirements. Outcomes of the re-sit tasks and documentation will be stored in your academic
file. Re-sit assessment may incur applicable fees in accordance with NMC Policy and Procedure.
Student Access to Records

Students have the right to access current and accurate records of their participation and results at any
time. You may request to see your results on request by completing Form 074 Record Access Form
and submitting to NMC Office.
Appeals
If you have any concern and/or not happy with your results;
1. Please speak with your Trainer/Assessor and you may be provided with alternate options of
assessment in order to gain competency depending on initial results
2. Your assessment may be re-assessed upon appeal
3. If you are still unhappy about your assessment results after following the steps mentioned above,
you may submit a formal complaint in accordance with NMC’s Complaints and Appeals Policy.
Plagiarism and Assessment Dishonesty
NMC is committed to ensuring that all students behave with integrity when undertaking an
assessment. Therefore, it is essential that you understand the principles underlying assessment
integrity and behave in a manner according to these principles.
1. You must not present and/or paraphrased other people’s work without a reference;
2. You must not copy or partly copy other students’ work
3. You must not use phrases and passages verbatim, without quotation marks and/or without a
reference to the author or a web page
4. You must not submit any assessable item that were already previously submitted as assessable
item
5. You must not submit an assignment that were collaboratively done when it is intended as individual
work
Please read the following information and please ensure you have access to and have read the
plagiarism and assessment dishonesty policy. This policy can be found on the NMC website and is
also discussed in your induction prior to commencing the course.
Student must adhere to the abovementioned to avoid plagiarism / assessment dishonesty. Otherwise,
it will form as an academic misconduct which will lead to academic counselling, suspension or
cancellation.
For more information, please refer to the Plagiarism and Academic Dishonesty Policy and Procedure
available upon request at the Reception or download from NMC website.
Assessment Instructions
There are three (3) assessments for this unit of competency BSBMGT502
Manage People Performance. You are required to complete them all.
1. Written Question
This consists of thirteen (13) questions. You are required to successfully answer all questions to be
deemed satisfactory. There is no restriction as to the length of the responses.
A timeframe will be provided by your Trainer/Assessor for you to complete this task.
2. Project – Simulated Workplace Environment
You will demonstrate your skills and knowledge by completing a scenario based project. You will need
to access and read the following BizOps templates, policies and procedures:
 Company Profile
 Company Business Plan
 Organisation Operational plan
 Organisation Chart
 Vision, Mission, value Statement
 Risk Management Policy
 Risk Management procedure
 Risk Management plan template
Your answer to this task must be in a typewritten format. A timeframe will be provided by your
Trainer/Assessor for you to complete this task.
All project criteria are outlined in the project checklist. This checklist will be completed by your
Trainer/Assessor to judge your project work. You must attained satisfactory mark in all criteria to be
deemed satisfactory for this Assessment Task 2.
3. Observation
You will be observed by your Assessor in regards to your performance in a simulated scenario. Your
Assessor will use an observation checklist to judge and record the skills and knowledge you apply.
A timeframe will be provided by your Trainer/Assessor for you to complete this task.
Student Declaration

.............................................................................. (Student Name) have
read and understand the information and instruction provided above and also understand and accept
that any act of plagiarism and academic dishonesty will lead to academic counselling, suspension or
cancellation of my enrolment with North Melbourne College.
I further declare that:

 All assessment work submitted for this unit of competency is my own original work and plagiarism
and collusion has not occurred.
 Assessment work is not copied nor has not been submitted for any other unit/course.
 I have taken proper care and effort to ensure my work has not been copied by another person.
 I understand the consequences of engaging in plagiarism as described in NMC’s Plagiarism and
Assessment Dishonesty Policy and I have obtained and read the Plagiarism and Assessment
Dishonesty Policy.
Student signature: ............................................................... Date: ....../....../.......

Assessment Cover Sheet
Submission Details
Unit of Competency: BSBMGT502 Manage People Performance
Assessment Task 1. Written Questions
Student Name:
Student ID:
Student Submission and Plagiarism Declaration:
By submitting this assessment to the College, I declare that:
 This assessment task is original and has not been copied or taken from another source except where this
work has been correctly acknowledged.
 No part of this assessment has been written for me by another person.
 I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if
the original is lost.
Student Signature : __________________________ Date of Submission : ___________
Assessment Outcome
Student’s overall performance is: Student’s overall performance is:
Comments/Feedback to the Student:
Assessor Declaration: I declare that I have performed assessment for this student as per the principles of
assessment and collected assessment evidence in accordance with the rules of evidence. I further declare that
to the best of my knowledge all evidences attached are the student’s own work. I also provided appropriate
feedback to the student and have undertaken assessment integrity checks such as Google check for plagiarism,
Check for Copying/Collusion, Check for Authenticity(own work),Cheating or use of model answers.
Trainer/Assessor Name: __________________________
Signature : _____________________________________ Date : __________________

Student Declaration :I have received, discussed and accepted my result as above for this task and I am
aware of my appeal rights
Student Signature Date
This page is left intentionally blank

ASSESSMENT TASK 1 – WRITTEN QUESTIONS
Instructions:
You are to answer the following questions on lead and manage operational plan. Your answers will form part of the
evidence gathered for this unit.
Acceptable format for the answers of this task could be handwritten or typewritten. There is no restriction as to the
length of the responses. If the space provided is not enough, you use additional papers. All work should be
completed within designated timeframes.
Questions:
1. Describe any 5 standards of employment? How you will identify relevant legislation and regulatory
requirement for employement?
2. Discuss the elements to facilitate a meaningful agreement between supervisor and employee? How
you identify which award to apply in written agreement and what is certified agreement is?

3. How to maintain motivation for employee through balancing to create a sustained level of output?
4. Describe the effective scheduling tool and how it assists staff and managers?

5. Give examples of the metrics applied to traditional functional areas?

6. Explain the between Quantitative and Qualitative performance measures?
7. Define code of conduct for measuring employee performance
8. Define KPIs and give some explains of meeting the “SMART” criteria which employees are agreed?

9. What is effective performance management system, briefly describe? And describe each stages of
a performance management process?
10. Discuss the performance appraisals management tools and methods used in for manage people
performance?
11. Define different types of feedback given after performance appraisals of an employee? Give some
examples of benefits of feedback?

12. Discuss what types of documents will be associated with performance management? What are
record management requirement according to organisation policy and procedures for manage people
performance?
13. Discuss some limitation of the performance excellence approach? Discuss in brief the
organizational performance management system record and document keep strategies.

14. Describe legal requirements for termination? If require
how you will seek assistance from external human
resource specialist?


Learner Guide/Student Assessment

Submission Details
Assessment Task 2. Case Study
Student Name:
Student ID:
Assessment Outcome
Signature : _____________________________________ Date : __________________
Student Signature Date:

Form 111: Learner Guide/Student AssessmentBSBMGT502 Manage People Performance
Task 2: Case Study
Instructions:
Sam is a programmer at a small security company. She has recently missed a couple of deadlines on
a project. Sam has been pretty upset about this. She is a diligent worker; however the organisation
has started working on a new programming language and Sam is not familiar with it.
You are Sam’s manager and are familiar with your predecessor’s methods for dealing with her. She
would come out and yell at Sam and then go back to her office. Sam has a staff file that show that
there have been no verbal or written warnings recorded against her.
As Sam’s manager you have been managing Sam more effectively. You have been spending time to
try and understand Sam’s issues and have reallocated resources in order to give Sam some extra
time until she is confident and competent in using the new programming language. You have not
specified any timelines for a performance review to discuss the progress in meeting the required
standard of performance or taken notes. You have also offered extra training to her.
However, during a meeting about her inability to meet her latest deadline, Sam physically struck you
and walked out of the office. She has not returned.
Sam contacted her doctor after the meeting and was given a medical certificate claiming stress as the
reason for her absence and was advised 7 days leave. This was sent to and received by the
organization on the day following your meeting with Sam. Sam called and verified with the Human
Resources department that the certificate had been filed within the organization’s systems.
Three days after your meeting with Sam you advised your supervisor that she had struck you and has
since reported in ill; this advice being received from the Human Resources department. A meeting
between you, your supervisor and the Human Resources department is convened, and a decision is
made to dismiss Sam on the basis of serious misconduct. A letter was sent by registered mail to
Sam’s personal mail address.
Two days later Sam filed an unfair dismissal claim with the Australian Industrial Relations Commission
(AIRC). The organization received a letter from the AIRC to attend a hearing.
Sam wins the hearing as no evidence was provided by the company to support its case of dismissal
on the grounds of misconduct or serious misconduct.
The hearing went in Sam’s favour for the following reasons:
 The employer failed to follow a formal disciplinary process.
 There was no impartial investigation carried out.
 There were no records of any notes provided by the employer to back the claims that there
had been meetings and reviews. The only written evidence produced was the termination
letter.
 The original version of the medical certificate was not produced in the hearing by the
company.
 Sam produced a verified copy of her medical certificate in the hearing along with email
evidence from the Human Resources department confirming that the medical certificate had
been received by the organisation and entered into its files.
 No documented evidence of any meetings, coaching sessions had been kept by the
employer.
 No performance management review or development plans were presented by the employer.
 There were no copies of signed agreements reviewing Sam’s progress (performance reviews
and development plans) submitted by the employer.
 No written documents outlining timelines for monitoring or reviewing Sam’s progress were
submitted by the employer.
 No formal disciplinary hearings had taken place prior to Sam’s dismissal.
 Sam was not formally stood down while an investigation was carried out.

 There was no physical evidence to support the serious misconduct claim that the manager
has been struck as no witnesses were called to verify whether an attack had taken place.
 No senior managers or Human Resource department specialists were present in any meeting
where Sam was being warned of poor performance.
 There was no evidence to support the claim of misconduct by Sam. The manager had not
documented any written warnings in Sam’s file. The only agreements that had been reached
between Sam and the manager were verbal.
Sam was awarded costs of approximately $5000 for lost salary and wages and a further $5,000 for
emotional distress.
After the decision was handed down, Rob the Senior Human Resources Manager approaches you to
discuss the reasons behind the decision going in favour of Sam. Rob wants a written report on his
desk by the end of the week giving the background and reasons why the decision went in Sam’s
favour and against the organization.
As part of your brief from Rob, he would like to see a completed risk assessment identifying areas that
the organization needs to address and implement in order to prevent this type of situation occurring
again. The information in the report will guide whether the organisation will pursue an appeal.
Based on the findings of your report, Rob decides not to proceed with an appeal but to develop and
implement a new Performance Management System.
Rob recommends that the organisation follow the two processes as outlined below to handle:
a) Performance Reviews for all staff
b) Disciplinary Hearings
Questions:
Prepare a report that outlines the reasons as to why the organization lost its case and also what it
ought to have been doing for it to have successfully defended its position against Sam’s claim of unfair
dismissal.
In your report:
 Critically analyse the case and develop a report for senior management, as to why the
organization lost the case. Your analysis should include strategies to mitigate future risks,

should similar situations arise. Conduct risk analysis and code of conduct that relevant to
Sam’s work activity.
 Using examples from Sam’s case, describe the conditions under which misconduct and
serious misconduct may be deemed to exist
 List the legislation that apply in situations similar to Sam’s case
 Develop policies and procedures that an organization would need to implement to avoid a
similar situation occurring and to ensure that disciplinary hearings and terminations are
considered to be fair and reasonable.
 Outline work plan which might implement by management for Sam.
 Outline what documents would have to be developed for the organization to evidence that it
has implemented a process to support non-performing employees?
 Using Sam’s case as an example, describe what steps would you follow in the disciplinary
and performance review process. Include the following points in your answer:
o What should have been done at each stage
o when and where assistance from HR specialists would have been appropriate
o What support services could have been deployed in Sam’s case
o What documentation would have been appropriate at each stage
o How you will assess Sam’s performance prior to case.


Submission Details
Assessment Task 3. Project
Student Name:
Student ID:
Assessment Outcome
Signature : _____________________________________ Date : __________________
Student Signature Date:

Task 3: Project
Your performance will be documented while being observed by your Trainer/Assessor. You should
demonstrate skills in managing risk in a range of contexts across an organisation or a specific
business unit or area in any industry setting.
Project Questions
1. As part of your assessment task you are required to create a hypothetical company pertaining
to any industry of your choice (e.g. fitness firm, supermarket, Transportation Company or
advertising agency) and complete the operational and departmental goals of that organization
(use the attached operational plan-Appendix 1 template).
2. Create and develop profiles for 3 different ‘workers’ in that company to be ‘managed’ by you
and your team mates (Identify job roles and departments).
3. Develop a work plans in accordance with the operational plan
4. You must then take responsibility for one of the ‘workers’ and be their manager.
5. Write an agreement on performance measurement prior to individual coaching and mentoring
program
6. Develop individual goals, KPIs and tasks for your worker and document these in the worker’s
performance management plan. (Use the attached template- Appendix 2)
7. Create three reasons why your worker is not achieving their KPIs (performance issues). You
can select the reasons from the list below or develop your own:
 high levels of absenteeism at performance team meetings
 missing deadlines for task deliverables
 poor team work
 poor communication skills
 how to provide support were necessary for staff having poor performance
8. Conduct a coaching session for your team and complete the following requirements:
 Coach the team member (your worker) on the identified performance issues while being
observed by team members (complete the observation template)
 Prepare a performance development plan on the basis of the coaching session (Use the
attached performance development plan template- Appendix 3)
 Prepare file notes from these coaching sessions to be placed on the worker’s file
 Provide feedback
 Complete a coaching self-reflection sheet and observer evaluation sheet (Use attached
templates)
 How you will document staff performance according to organisational protocols within
timelines
9. Present your finding to the class at a time allocated to you by your assessor.
Note: during the presentation, you will have access to data projection equipment and whiteboard if
required.
Appendix 1-Operational Plan
Operational Goals Department Goals Progress
Goal Focu KPI Reason/ Departmen Deliverable Goal KPI Due 1 2 3 4 5 6

s Barriers t
Appendix 2- Performance Management Plan
Name/Position: Manager: Review Period:
Reference from Operational Plan Key result area Indicator of By Status Report
Success/Perform When
ance
Manager’s comments Signature

Date
Staff member’s comments Signature

Date
Coaching Session 1 – Observer’s Evaluation Sheet

Phone
Coach’s Name
No.
Phone
Listener’s Name
No.
Assessment Site
Coaching Date/s Time/s
Phone
Employee’s Name
No.
Satisfactory
Standard of performance
Yes No
Did the coach utilise the GROW model for coaching his or her
employee?
Did the coach identify the performance issue?
Did the coach utilise a number of communication skills to

reflect and clarify the employee’s answers?
 Active Listening
 Clarifying
 Summarising
Did the coach ask probing questions?
Did the coach allow the employee time to think before replying
to questions?
Did the coach use body language cues to help put the
employee at ease?
Did the coach acknowledge the employee during the coaching

session using positive feedback?
Did the coach provide constructive feedback to the employee

during the session?
Did the coach provide strategies for continuous improvement

for the employee?
Did the coach identify his or her strengths and weaknesses as

a coach/manager?
Did the coach identify areas for self-improvement?

Comments/feedback to coach
Coaching Session 1 – Coach’s Self Reflection Sheet

Coach’s Name Phone No.
Listener’s Name Phone No.
Assessment Site
Coaching Date/s Time/s
Employee’s Name Phone No.
Respond to these questions with your feelings and thoughts about coaching. What
was your initial reaction to the coaching exercise?
What is the overall assessment of your performance as a coach? Give reasons for this
assessment.
What do you think were some of your strengths during the exercise?
What do you think were areas where there was room for improvement?
What kind of strategies can you think of to help improve your coaching skills?
What do you think will be the cost of not implementing new strategies into your role as a
manager?

What are some valuable skills that you have learned today to help you in your role as
manager/coach?

Appendix 3- Performance Development Plan

Name/Position: Manager: Review Period:
Skills to be How skills are to be Priority By Skills

developed: developed: (H,M,L) When? gained
(Y/N)
Manager’s comments Signature

Date
Staff member’s comments Signature

Date
Performance Review notes (To be placed in the worker’s file)

Attach additional notes as required.
Learner Guide / Student Assessment BSBMGT502 Mange People Performance

Issue History
Issue Date Revision Details

Oct 2015 Initial issue
Jan 2017 Assessment methods updated; template was revised to be
consistent with the rest of the units
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Unit Completion Feedback Form
The purpose of this evaluation is to obtain your feedback on the content, delivery and assessments of the unit
of competency provided by North Melbourne College (NMC). Your response will be treated in strict confidence
and will assist us to review and improve our delivery.
Student
Name(Optional)
BSB51915 – Diploma of Leadership and Management
Qualification Enrolled
Unit BSBMGT502 Manage People Performance
DIRECTIONS: Along each scale given below, please tick the box that matches most closely with your opinion as
indicated below:
All completely new Mostly new but with Mostly refreshing ideas with All refreshing ideas
information some familiar ideas some new ideas
How would you rate the
content of the Unit?
Useful Somewhat Not useful

useful
How useful were the practical/class activities in helping you learn new
information or refreshing ideas you had previously learned?
How useful were the practical/ class activities in understanding of the Unit?
Very well Fairly Well Not Well
How well did your Trainer explain the concepts covered in the Unit?
Strongly Disagree Not Agree Strongly

Disagree sure agree
1 2 3 4 5
I received the assessment information prior to the date
Unit Competency standards were available or explained
The Assessor covered all WHS/OHS issues (if applicable)
Instructions were clear and easy to understand
I knew exactly what was expected from me
The Assessment procedure was explained
The Assessor used appropriate language
I was encouraged to participate
The Trainer / Assessor was professional with Industry experience
Definitely Somewhat Easy Somewhat Definitely

Easy Easy NOT Easy NOT Easy
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Manage People Performance

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Manage People Performance

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ASSESSMENT RECEIPT FORM

1. I am aware that penalties exist for plagiarism and assessment dishonesty.

=================================TEAR HERE ==================================

Students must retain this as a Record of Submission

Assessment Handed On: ____________________________________________________________

Unit Code & Description: ___________________________________________________________

Assessment Received by NMC Staff

Form148: Assessment Receipt Form

A. Assessment Cover Page (Assessor)

THIS PAGE IS LEFT INTENTIONALLY BLANK

Trainer/ Assessor’s Date of

To achieve competency for the unit, student must be S in all tasks.

Final Feedback for the

Student’s Signature: Date:

USE FOR RE-ASSESSMENT ONLY

 Competent  Not Yet Competent

Learner Guide/Student Assessments

AURTTA3017 Carry out vehicle safety and roadworthy inspe

Student Name _________________________________________

Unit Code BSBMGT502

Type of Assessment Place of Assessment

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Management and Leadership – Management

Evidence of the ability to:

 describe staff development options and information

Information and Instruction for Students

Student Access to Records

2. Project – Simulated Workplace Environment

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

I further declare that:

Student signature: ............................................................... Date: ....../....../.......

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Assessment Task 1. Written Questions

Student’s overall performance is: Student’s overall performance is:

Comments/Feedback to the Student:

Trainer/Assessor Name: __________________________

Signature : _____________________________________ Date : __________________

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Student Signature Date

This page is left intentionally blank

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

7. Define code of conduct for measuring employee performance

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Form 111: Learner Guide/Student Assessment: BSBMGT502 Manage People Performance

Assessment Cover Sheet

Assessment Task 2. Case Study

Student’s overall performance is: Student’s overall performance is:

Comments/Feedback to the Student:

Trainer/Assessor Name: __________________________

Signature : _____________________________________ Date : __________________

Student Signature Date:

This page is left intentionally blank

Task 2: Case Study

Form 111: Learner Guide/Student AssessmentBSBMGT502 Manage People Performance

Form 111: Learner Guide/Student AssessmentBSBMGT502 Manage People Performance

Form 111: Learner Guide/Student AssessmentBSBMGT502 Manage People Performance

Assessment Cover Sheet

Assessment Task 3. Project

Signature : ___________________ Date :

Signature : ___________________ Date :

Signature : ___________________ Date :