Assessment Receipt Form: Declaration

ASSESSMENT RECEIPT FORM
BSBADM502 Manage Meetings
STUDENT NAME:
STUDENT ID:
COURSE NAME: BSB51918 Diploma of Leadership and Management
TRAINER’S/ASSESSOR’S
NAME:
DATE SUBMITTED:
UNIT CODE AND DESCRIPTION: BSBADM502 Manage Meetings
NOTE:
1. This form must be stapled on top of the Learner Guide/Assessment upon submission.
2. This Assessment Receipt Form must be stamped and signed in.
DECLARATION
1. I am aware that penalties exist for plagiarism and assessment dishonesty.
2. I am aware of the requirements set by my Trainer/Assessor.
3. I have retained a copy of my Assessment.
Date Stamp
Student Signature
….……………………………………...
Assessment Received by NMC Staff
Name: ………………………...……...……...……...
Signature: …………………………...……...……...
=================================TEAR HERE ==================================
Students must retain this as a Record of Submission
Assessment Handed On: ____________________________________________________________
Unit Code & Description: ___________________________________________________________
Assessment Received by NMC Staff

Student Signature
………………………...……...……...……...
Name:ForsIndex Issue History
….………………………………
Signature: …………………...……...……...……... ……..
Berkeley College Pty Ltd

ABN 85 136 626 956
Form148: Assessment Receipt Form
CRICOS: 03266E, RTO: 22316 T/As North Melbourne College
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ASSESSMENT RECEIPT FORM
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Form148: Assessment Receipt Form

Berkeley College Pty Ltd ABN 85 136 626 956 Page 2 of 2
CRICOS: 03266E, RTO: 22316 T/As North Melbourne College Version 2.0
STUDENT ASSESSMENT DOCUMENTS QUALITY ASSURANCE CHECKLIST
Document/Particulars Assessor Name/Initial/ Date Comment
A. Assessment Cover Page (Assessor)

Student ID recorded
Student and Assessor name
Student declaration, signed and dated
B. Assessment Cover Sheet (Assessor)
Unit Code and Description of Competency
Student name, ID and date of submission
recorded
Properly marked if satisfactory or not
Comments filled by Assessor
Assessor Declaration signed and dated
Student declaration signed and dated
C. Assessment Summary Sheet (Assessor)
Student name and ID recorded
Assessor name, date of completion and
unit of competency recorded
Student results properly ticked
Comments box completed by Assessor
Unit outcome /reassessment properly
ticked
Assessor and Student signed and dated
Supplementary Assessment Details (if
applicable)
D. Unit Completion Feedback
(Assessor)
Unit of Competency recorded
Completed by student
E. Result Report (Assessor Summary)
Assessor filled student task/unit outcome
Assessor affixed signature
Assessor dated the report
F. Others (Coordinator)
Student Assessment properly marked /
submitted
Student Unit Completion Feedback
submitted
Student Result Report properly recorded
/submitted
Assessment Result approved for encoding
to Wisenet
G. Administration Use
Assessment filed to student academic
folder
Assessment result uploaded to Wisenet
Feedback result encoded
Form 224 Student Assessment Documents Quality Assurance Checklist

STUDENT ASSESSMENT DOCUMENTS QUALITY ASSURANCE CHECKLIST
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Form 224 Student Assessment Documents Quality Assurance Checklist

UNIT SUMMARY RESULT
Student’s Name: Student’s ID:
Trainer/ Assessor’s Date of

Name: completion:
Unit of Competency:
Results
Assessments
Satisfactory Not Satisfactory
Assessment 1: Written Question  
Assessment 2: Project – Simulated  
Workplace Environment
Assessment 3: Observation  
To achieve competency for the unit, student must be S in all tasks.

Unit Outcome:
 Competent  Not Yet Competent
Is re-assessment  Yes  No
required
Final Feedback for the

Student
Trainer/Assessor’s
Signature: Date:
Student’s Signature: Date:
USE FOR RE-ASSESSMENT ONLY

Date Completed Assessment/Comments Satisfactorily
Completed
Yes No
Yes No
Yes No
 Competent  Not Yet Competent

Unit Outcome:
Trainer/Assessor’s
Signature: Date:
Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

CRICOS: 03266E, RTO: 22316 T/As North Melbourne College Version 2

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BSBADM502
MANAGE MEETINGS
Learner Guide/Student Assessments
Student ID _________________________________________
Student Name _________________________________________
Trainer/Assessor _________________________________________
Assessment Outline
Unit Code BSBADM502
Unit Name Manage Meetings
There are three (3) assessments required for this unit. To attain competence in this unit you must
successfully complete all assessments and submit on the due date specified by your
Trainer/Assessor.
Type of Assessment Place of

Assessment
Assessment Task 1 Written Questions Classroom
Assessment Task 2 Project – Simulated Workplace Environment Classroom
Assessment Task 3 Observation Classroom
Resources
For this assessment, NMC ensure that students will have access to:
 NMC workplace
 office equipment and resources within NMC
 examples of documentation relating to Manage Meetings
 Complex customer complaints
 case studies, where possible real situations
 Aspire workbook
 Relevant websites such as
 http://www.effectivemeetings.com/meetingbasics/index.asp
 http://www.effectivemeetings.com/meetingbasics/index.asp
 https://hbr.org/2015/03/a-checklist-for-planning-your-next-big-meeting
 http://au.askmen.com/money/career_100/114_career.html
 http://www.skillsyouneed.com/ips/conduct-meeting.html
 http://www.forbes.com/sites/forbesleadershipforum/2014/02/05/seven-steps-to-running-the-
most-effective-meeting-possible/#45a3206b1054
 https://www.ohrd.wisc.edu/academicleadershipsupport/LeadMeetings/ResponsibilitiesoftheCh
air/Whattodoafterameeting/tabid/117/Default.aspx
Support
Assessor /Trainer will provide assistance / intervention during the assessments in the event that there
is a risk of injury to yourself or from other students.
If you have special needs, you may be allowed reasonable adjustment in accordance with NMC
Policies and Procedures which means there may be modification in which the evidences are gathered.
It could include alternative methods of assessment. However, it will not change the standards or
outcomes you achieve.
If you consider that you need any special considerations in relation to assessment of the unit, please
speak with your Trainer/Assessor.

Unit of Competency: Overview
Application
This unit describes the skills and knowledge required to manage a range of meetings including
overseeing the meeting preparation processes, chairing meetings, organising the minutes and
reporting meeting outcomes.
It applies to individuals employed in a range of work environments who are required to organise and
manage meetings within their workplace, including conducting or managing administrative tasks in
providing agendas and meeting material. They may work as senior administrative staff or may be
individuals with responsibility for conducting and chairing meetings in the workplace.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Administration – General Administration
Elements
1. Prepare for Meetings
2. Conduct Meetings
3. Follow up Meetings
Performance Evidence
You must present an evidence of the ability to

 apply

conventions and procedures for formal and informal meetings including:
developing and distributing agendas and papers

identifying and inviting meeting participants

organising and confirming meeting arrangements

running the meeting and following up
 organise, take part in and chair a meeting
 record and store meeting documentation
 follow organisational policies and procedures.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:

 outline meeting terminology, structures, arrangements
 outline responsibilities of the chairperson and explain group dynamics in relation to
managing meetings
 describe options for meetings including face-to-face, teleconferencing,
web-conferencing and using webcams
 identify the relevant organisational procedures and policies regarding meetings,
chairing and minutes including identifying organisational formats for minutes and
agendas.

CRICOS: 03266E, RTO: 22316 T/As North Melbourne College Version 2
Information and Instruction for Students
Read carefully all information contained in this assessments. If you are in doubt about certain part/s,
please approach your Assessor/Trainer for further clarification. A Student sign off “declaration” is
provided below which will be signed by you. This signifies the full understanding of the
information/instruction herein mentioned.
These assessments are designed to assess your understanding of the unit and demonstrate your
skills and knowledge. You are expected to complete these assessments in plain and simple
(understandable/legible) English and must be submitted on the due date specified by your Assessor /
Trainer.
In order to be assessed as Competent (C) in this unit, you need to provide evidence which
demonstrates that you can perform the required competencies to the required standard. Competency
depends on consistently demonstrating the skills, attitude and knowledge that enables you to
complete workplace tasks confidently in a variety of situations.
This unit covers skills and knowledge required to Manage Meetings

Submitting Assessment Tasks
You must submit assessment tasks with the provided cover sheet.
ALL tasks must be completed in plain and simple (understandable/legible) English. It is preferable that
tasks submitted for assessment are typed. Where this is not possible or where room is provided on a
paper for short answers, you must write clearly. Unreadable assessment tasks will be returned
unmarked.
You must submit assessments on or before the due date. Extensions for individual assessment tasks
may be negotiated in specific circumstances according to NMC Policy and Procedures. To arrange an
extension you must speak to your Trainer/Assessor prior to the due date. Extensions due to illness will
require a medical certificate. Extensions must be confirmed by Trainer/Assessor in writing.
Assessment Outcomes
There are two outcomes of the Assessment Task:
S = Satisfactory and NS = Not Satisfactory (requires more training and experience).
You will be awarded C = Competent on completion of the unit when your Trainer/Assessor is satisfied
that you have completed all assessments and have provided the appropriate evidence required to
meet all criteria. If you fail to meet this requirement you will receive the result NYC = Not Yet
Competent and will be eligible to be re-assessed in accordance with the NMC’s policies and
procedures.
The outcome and feedback of your Unit Assessment will be summarised in the Unit Summary Result
and this will be discussed with you by your Trainer/Assessor. To evidence that a discussion has
occurred regarding the result and feedback, you will be provided a photocopy of the Unit Summary
Result.
Re-assessment (Re-sit/Re-submit)
If you have NOT achieved Competency, you will be allowed to re-submit or whenever applicable will
be given a supplementary assessment. The first Re-submission or Supplementary assessment will be
at no cost. Second Re-submission will be charged in accordance with the rates specified in the NMC
Policy and Procedure.
If you are requiring a re-sit assessment you must meet with your Trainer/Assessor to coordinate the
re-sit requirements. Outcomes of the re-sit tasks and documentation will be stored in your academic
file. Re-sit assessment may incur applicable fees in accordance with NMC Policy and Procedure.

Student Access to Records
Students have the right to access current and accurate records of their participation and results at any
time. You may request to see your results on request by completing Form 074 Record Access Form
and submitting to NMC Office.
Appeals
If you have any concern and/or not happy with your results;
1. Please speak with your Trainer/Assessor and you may be provided with alternate options of
assessment in order to gain competency depending on initial results
2. Your assessment may be re-assessed upon appeal
3. If you are still unhappy about your assessment results after following the steps mentioned above, you
may submit a formal complaint in accordance with NMC’s Complaints and Appeals Policy.
Plagiarism and Assessment Dishonesty
NMC is committed to ensuring that all students behave with integrity when undertaking an
assessment. Therefore, it is essential that you understand the principles underlying assessment
integrity and behave in a manner according to these principles.
1. You must not present and/or paraphrased other people’s work without a reference;
2. You must not copy or partly copy other students’ work
3. You must not use phrases and passages verbatim, without quotation marks and/or without a
reference to the author or a web page
4. You must not submit any assessable item that were already previously submitted as assessable
item
5. You must not submit an assignment that were collaboratively done when it is intended as individual
work
Please read the following information and please ensure you have access to and have read the
plagiarism and assessment dishonesty policy. This policy can be found on the NMC website and is
also discussed in your induction prior to commencing the course.
Student must adhere to the abovementioned to avoid plagiarism / assessment dishonesty. Otherwise,
it will form as an academic misconduct which will lead to academic counselling, suspension or
cancellation.
For more information, please refer to the Plagiarism and Academic Dishonesty Policy and Procedure
available upon request at the Reception or download from NMC website.

Assessment Instructions
There are three (3) assessments for this unit of competency BSBADM502 Manage Meetings. You are
required to complete them all.
1. Written Question
This consists of ten (10) questions. You are required to successfully answer all questions to be
deemed satisfactory. There is no restriction as to the length of the responses.
A timeframe will be provided by your Trainer/Assessor for you to complete this task.
2. Project – Simulated Workplace Environment
You will demonstrate your skills and knowledge by completing a scenario based project. You will need
to access and read the following BizOps policies, templates and documents:
 Project Scope Document
 Project Meeting Agenda Template
 Meeting Procedures
 Information Management Policy
 Document Style Guide
 Information Management Procedure
Your answer to this task must be in a typewritten format. A timeframe will be provided by your
Trainer/Assessor for you to complete this task.
All project criteria are outlined in the project checklist. This checklist will be completed by your
Trainer/Assessor to judge your project work. You must attained satisfactory mark in all criteria to be
deemed satisfactory for this Assessment Task 2.
3.Observation
You will be observed by your Assessor in regards to your performance in a simulated scenario. Your
Assessor will use an observation checklist to judge and record the skills and knowledge you apply in
managing meetings.
A timeframe will be provided by your Trainer/Assessor for you to complete this task.
Student Declaration
.............................................................................. (Student Name) have read and understand the
information and instruction provided above and also understand and accept that any act of plagiarism
and academic dishonesty will lead to academic counselling, suspension or cancellation of my
enrolment with North Melbourne College.
I further declare that:

 All assessment work submitted for this unit of competency is my own original work and plagiarism
and collusion has not occurred.
 Assessment work is not copied nor has not been submitted for any other unit/course.
 I have taken proper care and effort to ensure my work has not been copied by another person.
 I understand the consequences of engaging in plagiarism as described in NMC’s Plagiarism and
Assessment Dishonesty Policy and I have obtained and read the Plagiarism and Assessment
Dishonesty Policy.
Student signature: ............................................................... Date: ...... /...... /.......

Assessment Cover Sheet
Submission Details
Unit of Competency: BSBADM502 Manage Meetings
Assessment Task 1. Written Questions
Student Name:
Student ID:
Student Submission and Plagiarism Declaration:

By submitting this assessment to the College, I declare that:
 This assessment task is original and has not been copied or taken from another source except where this
work has been correctly acknowledged.
 No part of this assessment has been written for me by another person.
 I have made a photocopy or electronic copy or photograph of my assessment task, which I can produce if
the original is lost.
Student Signature : __________________________ Date of Submission : ___________
Assessment Outcome
Student’s overall performance is: Student’s overall performance is:
Comments/Feedback to the Student:
Assessor Declaration: I declare that I have performed assessment for this student as per the principles of
assessment and collected assessment evidence in accordance with the rules of evidence. I further declare that
to the best of my knowledge all evidences attached are the student’s own work. I also provided appropriate
feedback to the student and have undertaken assessment integrity checks such as Google check for plagiarism,
Check for Copying/Collusion, Check for Authenticity(own work),Cheating or use of model answers.
Trainer/Assessor Name: __________________________
Signature : _____________________________________ Date : __________________
Student Declaration :I have received, discussed and accepted my result as above for this task and I am
aware of my appeal rights
Student Signature Date


Learner Guide/Student Assessment
ASSESSMENT TASK 1 – WRITTEN QUESTIONS
Instructions:
You are to answer the following questions on manage meetings. Your answers will form part of the
evidence gathered for this unit.
Acceptable format for the answers of this task could be handwritten or typewritten. There is no
restriction as to the length of the responses. If the space provided is not enough, you use additional
papers. All work should be completed within designated timeframes.
Questions:
1. Explain the following common meeting
terms: 1.1 Agenda
1.2 Minutes
1.3 Chairperson/Chair
1.4 Secretary

1.5 Timekeeper
1.6 Casting Vote
1.7 Censure
1.8 Quorum
1.9 Proxy

2. Describe at least two (2) factors related to meeting structures and arrangements that help to
ensure productive meetings.
3. Outline the process required to plan and arrange for a project team meeting where some of the
team members are located in different states.

4. Give an example when a face-to-face meeting is the most suitable option and explain why.
5. Describe the key similarities and differences between a teleconference, web-conference and video conference.
6. Summarise the responsibilities of the Chair.

7. How do group dynamics affect your meeting’s success?
8. What strategies can you apply to improve group dynamics?

9. List the key items the Chair needs to check and brief the minute-taker in preparation for their allocated task.
10. Describe two (2) different styles of minutes that may be produced for different types of meetings.

Submission Details
Assessment Task 2. Project – Simulated Workplace Environment
Student Name:
Student ID:
Assessment Outcome
Signature : _____________________________________ Date : __________________
Student Signature Date:


Task 2: Project – Simulated Workplace Environment
Instructions:
You are to complete all the tasks as specified in this simulated work environment
You will need to access and read the following BizOps policies, templates and documents:
 Project Scope Document (Annex A)

 Project Meeting Agenda Template (Annex B)
 Meeting Procedures (Annex C)
 Information Management Policy (Annex D)
 Document Style Guide (Annex E)
 Information Management Procedure (Annex F)
Acceptable format for the answers of this task must be typewritten. All work should be completed within
designated timeframes. Your answers will form part of the evidence gathered for this unit.
Task Overview and Context:
You received an email from Sean Bamford, Managing Director of Business Operations.
Subject:
National Technology Upgrade Project
Hello,
Congratulations on becoming the Project Manager for the National Technology Upgrade project.
The project commences in two (2) weeks.
You report directly to the governance board and project management office (PMO). The project
team includes a technology team of three (3) developers, two (2) business analysts, a junior
project administrator, a change manager and a training specialist. There are also two (2) subject
matter experts from different parts of the business who will be involved in the project and
available to you, as required. One of them is in Canberra and the other is based in Perth. The
organisation has engaged an external technology company to implement the technology solution.
They have provided two (2) resources work onsite at the Melbourne Office for the period of the
project. However, they do not have access to the organisation’s network.
As part of your role, you are required to organise and manage a number of project team
meetings, including conducting and chairing these meetings. The junior project administrator’s
role is to assist you with a range of administrative tasks, including meeting preparation and
minute-taking. You are to brief her prior to the meetings on her role and agreed methods of
recording notes for your meetings.
Refer to the project scope document, which provides the names of the project team members.
Please also refer to the “Instruction to the Candidate” section that follows for the specific tasks
that you need to complete.
Regards
Sean Bamford
Managing Director of Business Operations
Form 112: Learner Guide/Student Assessment: BSBWOR502 Lead and Manage Team
Effectiveness Page 19 of 40
Berkeley College Pty Ltd ABN 85 136 626 956 Version 2.0
Instructions to the Candidate
You will need to access and read the following BizOps policies, templates and documents:
 Project Scope Document (Annex A)
 Project Meeting Agenda Template (Annex B)
 Meeting Procedures (Annex C)
 Information Management Policy (Annex D)
 Document Style Guide (Annex E)
 Information Management Procedure (Annex F)
Complete the following tasks. Submit your responses in documents that are appropriate for each
tasks. It must be in typewritten format.
1. Read the information in the project scope document (Annex A). Develop an agenda for the first
project team meeting using the project meeting agenda template (Annex B). Refer specifically to
the meeting procedures (Annex C) and the information management policy (Annex D) when
completing this task.
2. Describe the meeting style and structure that you believe is the appropriate for the purpose of
this project group.
3. Prepare a list of instructions for the junior project administrator to follow for organising
participants for project meetings. These instructions should align with the BixOps procedures and
include:
 How to check participants availability
 How to send out invitations and other notifications as required
4. List the relevant parts of the BizOps policies and procedures that you need to be aware of when
managing project meetings and communications, writing reports and completing other project
administrative tasks.
5. Prepare a checklist of arrangements that need to be made for project meetings. This should
include the timeframes that will be required to organise and confirm arrangements with
participants.
6. Identify provisions that you need to budget for, when organising the first meeting.
7. Prepare a plan and timeframe for distributing the meeting agenda and relevant papers for each
project.
8. Given the geographical separation of the project team participants, determine the appropriate
form, channel and mode of communications to use for the project meetings. Justify how your
choice suits the participants and the meeting purpose.
9. The minute-taker for the project meetings will be the junior project administrator. Prepare a
checklist of items that you will need to brief this person on, regarding taking minutes for the
meetings.
10. Describe how you will ensure that meeting minutes and other relevant notes taken by yourself
and other participants will reflect a true and accurate record of the meeting.
11. Use the document style guide to explain how you will ensure the meeting documentation,
including agenda, minutes and reports, are in accordance with the style guide requirements.
12. Use the information management procedures to prepare a checklist for the junior project
administrator that outlines how you want to record, distribute and store the minutes and other
associated documentation of the project meetings.
13. Prepare a short report for senior management that outlines your plans for running the project
meetings. It should also highlight any issues or difficulties that you envisage may occur in
conducting the meetings. As this is being presented to senior management, ensure that the
information presented is accurate and complete.
14. Dispatch the meeting minutes to relevant stakeholders after task 3. Assume Send email to your
trainer/assessor (as a stakeholder)
Form 112: Learner Guide/Student Assessment: BSBWOR502 Lead and Manage Team Effectiveness
Berkeley College Pty Ltd ABN 85 136 626 956
Annex A : Project Scope Document

National technology update project scope
Scope statement
This project will develop and deliver a nationwide rollout of point of sale activation systems in 48 retail
outlets in six states
Executive summary
The new technology incorporates new signature recognition devices, which will result in faster
activation for mobile phone customers.
Business objectives
Reducing the activation time to 5 minutes as opposed to the much slower manual activation process
is projected to increase profits by 20% during peak sale times.
Project description
The project involves an upgrade of existing systems rather than replacement of the existing units.
The project will be regarded as successful if a target of five minutes per phone activation is being met
in 85% of cases by the end of the financial year. This will also be measured against expected gains in
profitability.
A potential risk is that training in the new system is not rolled out to all casual as well as permanent
retail staff.
Roles and project stakeholders
Project Manager: (Your name)

Reporting to: The Board
Rose Hargreaves, CEO
Sean Banford, Managing Director of Business Operations
Developers
Business Analysts
Junior Project Administrator
Change Manager
Training Specialist
Extra staff (as required)
XYZABC Tech Pty Ltd Temporary Project Resource Officers (x 2)
Time line
Phase 1: Scoping and business case (completed)

2 months
Phase 2: Assembly of components of upgrade
Purchase, adapt, system integration, QA, hardware management, scheduling of activation, security,
staff training, customer communications
6 months
Phase 3: Implementation
3 months
Berkeley College Pty Ltd ABN 85 136 626 956 Version 2
Legislative requirements
Ensure all work is carried out according to BizOps Enterprises policies and procedures and in line with
individual state and territory work health and safety legislation. For more information, please refer to:
www.safeworkaustralia.gov.au.
Resources required
Personnel resource required
Developers : John Brown, Natha Singh, Edward Chan

Business Analysts : Steph Ford, Chang Lin
Junior Project Administrator : Khris Yakoub
Change Manager : Eliza Murphy
Training Specialist : Fotina Maniatis
Extra staff (as required) : Melinda Pasternak, National IT Projects Manager (Canberra), Andrea
Thornton, Customer Communications Manager (Perth)
Other resources required
XYZABC Pty Ltd (implementation phase)

XYZABC Pty Ltd Temporary Project Resource Officers (x 2) Melbourne Office; no access to network
Budget assumptions
TBA
Reporting requirements
Phase 1: March 20XX

Phase 2: June 20XX
September 20XX
Phase 3: February 20XX
Authorities
This section sets out who has authority to approve the scope statement, authorise project changes,
approve and accept project deliverables.
The scope statement will be approved by:

• BizOps Board of Management
Project changes will be approved by:

• Rose Hargreaves, CEO
Project deliverables will be approved/accepted by:

(Your name)
Annex B : Project Meeting Agenda Template

Project name:
Date: Time:
Facilitator: Location
Attendance requested
Name Name
Department to nominate attendee
Agenda
Topic Staff member Allocated time
Please bring:
CRICOS: 03266E, RTO:

22316 T/As North
Melbourne College
Effectiveness
Page 23 of 40 Version 2.0
Annex C : Meeting Procedures

Introduction
Planning and reporting are required to follow a consistent structure at BizOps Enterprises. Records of
meetings, including minutes, agendas and papers, provide a record of the decision-making process
and are essential for accountability. These record-keeping procedures promote accountability and
apply to all BizOps scheduled meetings.
These procedures apply to board meetings, staff meetings, department meetings and other internal
meetings. All meetings must use standard templates for agenda, minutes and action items.
Meeting preparations
The organiser of the meeting may or may not be the chairperson of the meeting. The meeting
chairperson is responsible for ensuring each meeting has appropriate administrative support,
including appointing a note taker. The note taker is responsible for maintaining a separate list of action
items, as well as taking notes for the minutes.
The meeting organiser’s responsibilities in preparing a meeting include the following:
 Ensuring the venue for a meeting is booked, available and set up for number of people
attending:
- The preferred venue for BizOPs meeting is the Oakdale Conference Room, located on the
first floor at head office
- Bookings for the venue should be made through the HR administration team, who can
supply a list of alternative venues if the conference room is unavailable
 Organising the provision of hospitality when necessary and equipment (available and in
working order); they are also responsible for cleaning (or arranging cleaning) after the meeting
and returning equipment
 When participants are joining the meeting by telephone or video, ensuring that correct contact
details have been provided to members (note must be taken of time differences)
 Recording apologies prior to a meeting and determining whether a quorum will be present
 Preparing a draft agenda in consultation with the relevant manager:
- Hard copies of meeting papers will not be provided unless specifically requested by a
meeting member
- The exception to this is board meetings, where hard copies are mailed to board members
 Assembling attachments for the meeting
Agenda
 Each item on the agenda should be numbered sequentially.

 The agenda and meeting papers must be circulated by the meeting organiser to all members
at least one week prior to the meeting. In some circumstances, it is advisable to check for
amendments to the agenda two days before a meeting. Late items are tabled by the note
taker at the meeting.
 The agenda includes the minutes of previous meetings that have not been confirmed and
relevant attachments.
Minutes of meetings
 Minutes report the decisions taken by the meeting forum and must be drafted using the
appropriate template.
 All decisions made at each BizOps meeting must be recorded and documented and include a
copy of the agenda and all documents considered at the meeting. Agenda items must be
numbered, and numbered attachments must match the agenda item to which they refer.
 Minutes must record attendance and the outcome of each item on the agenda including
motions carried or recommendations adopted. Where necessary, a brief summary of any
points raised in discussion relevant to understanding the outcome should be recorded.
 The final text of a formal motion must be recorded on the minutes in a box. The mover and
seconder of a motion are not normally recorded, only the outcome.
 Where a meeting has been held by email circulation or by telephone conference, this should
be clearly recorded in the minutes.
 Minutes must be drafted and forwarded to chairperson for approval within one week of the
meeting. Within two weeks, draft minutes and action items must be forwarded to meeting
members. Where a meeting participant considers that a draft minute is not in accordance with
his or her understanding of the resolution made, that item is discussed at the next meeting of
that body.
 Once amendments have been approved and the minutes of a meeting accepted, they are
considered to be a true and accurate record of that meeting. One hard copy of the minutes
must be signed and dated by the Chair and should include the agenda attachments. This is
then retained as an archival record. This is stored both in hard copy and as a scanned
electronic version in the appropriate meeting folder in Z Drive. As new projects arise,
appropriately named folders are to be created by the staff member responsible for storing the
documentation associated with the project.
Forms of decisions
Where the meeting forum does not have the authority to make a decision, a recommendation or
series of recommendations can be made. The recommendation must include a proposed course of
action.
Document format for all meeting documentation
 A4 Word document with 2.5 cm margins and a 1.25 cm header and footer. Text in the body of the
document should be in Arial 10 point with single spacing.
 The footer must include the title of the document (bottom left) and the page number (bottom right)
expressed as a number out of the total. Text in the footer of the document should be in Calibri 10
point with single spacing. All pages should have the same footer.
Annex D : Information Management Policy

Purpose
The purpose of this policy is to ensure that full and accurate records of BizOps Enterprises business
activities are created and used, maintained, made accessible, stored and legally disposed of in a
manner that meets legislative and business requirements.
The Business Operations Manager is responsible for updating this policy as required for approval by
senior management. All BizOps managers are responsible for ensuring the policy is implemented and
supported within their teams.
Scope
This policy applies to all staff, including any contractors carrying out work on behalf of BizOps. It
applies to any records, documents, or information received, distributed or created in all BizOps
activities, both physical and digital.
Policy statement
BizOps’ records are a strategic asset and will be managed as such from when they are created or
captured through to their disposal. Creation, use and disposal of business records will be managed in
accordance with legislative and organisational requirements, including, but not limited to, privacy and
confidentiality legislation, freedom of information legislation and AS 5037:2005 Knowledge
management – a guide.
BizOps aims to manage its information and information systems effectively so it can:
 ensure the right information is captured at the right time
 demonstrate accountability and provide transparency in its decision-making processes
 improve access, retrieval and reuse of information for those who require it
 ensure accuracy, consistency and currency of business records
 ease of navigation through BizOps records and information
 improve security of records that, for confidentiality or privacy reasons, require additional protection
 streamline business processes
 comply with legal and regulatory obligations.
Principles
 BizOps will meet its legal obligations and organisational requirements with respect to information
management.
 All records created by staff (including contractors) in the course of their duties remain the physical
and intellectual property of BizOps. Personal use of records and information is prohibited unless
approved by the Business Operations Manager or senior management.
 Record keeping is planned to ensure that all BizOps records embody the required
characteristics; authenticity, integrity, reliability and usability.
 All staff are trained in their record-keeping responsibilities and supported appropriately.
 All staff will follow this policy.
 All documents in the information systems will be available for access and use unless privacy or
confidentiality issues have been defined and agreed with the Business Operations Manager.
Roles and responsibilities

All staff are responsible for:
 creating full and accurate records
 understanding and complying with this policy and its supporting policies and procedures
 using BizOps information management systems to store and manage all business records and
information, including physical and digital correspondence
 assigning appropriate metadata to both physical and digital records
 following appropriate naming conventions for documents they create/capture
 reporting any risks or issues to the Business Operations Manager as early as possible
 transferring physical files to the offsite facility following the approved procedure.
Senior management is responsible for:

 approving amendments to this policy as required
 supporting a culture that values effective records and information management
 actively supporting records and information management policies
 ensuring implementation of the policy within individual teams.
The Business Operations Manager is responsible for:
 developing a comprehensive records and information management program
 ensuring appropriate records and information management training is provided to all staff, including
induction training
 creating, managing, monitoring and reporting records and information management policies
 providing regular audits on the information management systems and reporting the results to
senior management
 providing support for users of the information management systems
 disposing of business records as soon as possible, and in accordance with the authorised retention
and disposal schedule and disposal process.
The IT team is responsible for:

 working with the business operations manager to ensure IT projects are assessed for information
management requirements and appropriately designed to accommodate appropriate requirements
 providing appropriate support to assist with the implementation of this policy.
Monitoring and review

This policy will be reviewed periodically or as required by significant changes to organisational or
legislative requirements.
Annex E : Document Style Guide

BizOps Enterprises document style guide
Purpose and scope

In accordance with the BizOps Information Policy, these procedures describe the Organisation’s
requirements for producing and storing written communication in a consistent format through:
 appropriate styling
 consistent document handling procedures
 following appropriate protocols.
Responsibilities
All staff are responsible for planning, drafting and finalising documents used as written
communication.
Procedure
All written communication prepared by BizOps staff should be developed in accordance with the
following guidelines:
 The purpose, tone, format and communication style of the document should be suitable for the
intended audience.
 All documents should be checked for readability, grammar, spelling and sentence and paragraph
construction before they are distributed.
 Copies of documents should be filed in accordance with the information management policies and
procedures.
Document style guide

 All letters are to be sent on BizOps letterhead, which requires the document to be set out with a left
and right margin of 2.5 cm and a 7 cm space at the top to accommodate the letterhead.
 All documents are to be left justified.
 Faxes require a cover page, which is prepared on the fax cover template.
 The standard font for printed text such as memos, faxes and letters is Arial 10 point.
 The standard font for digital communication, such as email, is Arial 10 point.
 All letters are to be signed and include the name and position title of the sender.
 All faxes are to be sent with a completed BizOps fax coversheet as their first page.
 All correspondence to customers concerning complaints must be authorised by the Customer
Service Manager.
 All internal and external communication requires a subject heading and is to be dated.
 A copy of all written communication is required for filing.
 All communication to customers should address with generic titles of Ms or Mr unless otherwise
advised by the customer.
 All emails require a subject and a digital signature from the sender. There is no company logo
required in the signature, but it is to be set out in the following format:
Your full name
Your position title
BizOps
25 End Lane Brookvale
NSW 2189 Telephone:
(02) 5678 1234 Free-call:
1300 121 212 Facsimile:
(02) 5678 1233
 All email correspondence to customers should be copied to the Customer Service Manager.
 All email correspondence to customers is to be retained in an archive mail folder.
Annex F : Information Management Procedure

Introduction
BizOps Enterprises maintains electronic and paper-based information management systems. The
filing system is decentralised. Each department keeps the files it is responsible for in filing cabinets in
the department. Each staff member is responsible for contributing to the maintenance of the filing
system. Each manager has to approve any new files that are created.
Paper-based files are indexed and named according to the department’s procedures; for example,
using keywords (names, subjects or geographic location), alphabetically or numerically (dates,
customer numbers or file numbers).
Journals, reference books, research reports and annual reports are kept in the BizOps library.
Departmental information
Business administration department: The filing system includes the organisation’s structure,
company locations, business plans, research, annual reports and brochures. Company information is
filed in the paper-based and electronic filing system. Information is classified into subjects and files
that are arranged alphabetically.
Finance department: The filing system includes financial forecasts; salary information such as salary
scales, policies about salary levels and changes to salary levels; leave; information on tax rates,
group certificates and superannuation; and reporting requirements. Reporting information is filed in
the paper-based filing system. Information is classified into subjects and files that are arranged
alphabetically.
Sales/department: The filing system includes sales, marketing, complaints and correspondence.
HR department: The filing system includes records about the company’s employees such as
contracts, contact details and medical requirements; a copy of the employee’s resume; copies of
personal documents such as qualifications and applications for leave; positions, training and reporting
information; complaints; and forms such as leave application forms, training forms and job application
forms.
Each employee has a paper-based file as well as an electronic record in the employee database.
These records are secure and confidential. A password is required to access the employee database
and a key is required to open the filing cabinet. Permission to access these records must be obtained
from the manager. The paper-based files are arranged alphabetically. The electronic record for each
employee also includes the hours they have worked and the amount of leave owing to them.
Company position files are created and stored in the electronic filing system. Copies are also kept in
the paper-based files. The paper-based and electronic files are cross-referenced in an index that is in
the computer system as well as paper-based. There is a separate file for each vacant position.
Files include the following.
Positions vacant This contains position descriptions for jobs that have just been created or
to replace somebody who has left.
Positions filled This contains position descriptions for jobs in which people are currently
working.
Positions redundant Old position descriptions for jobs the company no longer needs are
archived on the computer after they are a year old. Paper-based files are
taken to secondary storage in the basement
Applications received This contains applications received in response to vacant positions being
• print out relevant information
• use a file marker to indicate that
Form 112: Learner Guide/Student Assessm
CRICOS: 03266E, RTO: 22316 T/As North Melb
advertised.
Applications This contains applications from people who were not selected for the job
unsuccessful being advertised. These are destroyed six months after the position has
been filled.
Training information is filed in the paper-based filing system. Files are arranged
by subject and include the following.
Training (past courses) This contains records of past training courses run by the company.
Training (current This contains records of current training courses run by the company,
courses) including the following files: communication skills, computing, customer
service and leadership management.
Training (future This contains files on planning for future courses to be run by the
courses) company.
Training (external) This contains information about training programs run by other agencies.
Training (forms) This contains application forms for training.
Security measures
The following security measures must be implemented:

 Keep hard-copy cabinet files locked; return the key to your manager.
 Obtain signed authorisation from a manager for access to restricted paper-
based or electronic files.
 Use the correct password (available from your manager) when accessing
restricted computer files.
 Store confidential computer information on a thumb drive or external
hard drive and store in a locked cupboard.
 Keep paper files in a safe place when out of the system; do not
leave files lying around unprotected.
 Do not remove items from a file unless authorised to do so.
 Use BizOps’s off-site back-up storage when authorised to do so.
Procedures for maintaining the BizOps electronic information

management system
The BizOps information management system is set up to provide a clear,

logical system for saving electronic files on the BizOps network, which will
result in easy access to documents.
Enter and retrieve data
To enter data:
• confirm the information you are to enter
• access the correct file or database using the index
• key in the information required
• check the information is correct
• save the file.
To retrieve data:
• confirm:
- the information you are seeking
- who it is for
- when they need it
• identify if there is any authorisation needed for access
• access the correct file using the index or use a search engine for the internet
• check the date of the information to ensure it is:
- current, if required
- the correct date if it is an archived file
Establish a new folder or file
Before creating a new folder, think carefully about what is to be saved in the folder and who needs to
access the information. Do not create a new folder for a single document unless you are sure that
multiple files relating to the same topic will soon be saved in that folder.
Documents should be clearly named with the generic topic first. This ensures that similar documents
will appear together when file names are sorted alphabetically. If a large number of related documents
begin to appear in a folder, a sub-folder on that specific topic can be created. Remember to always
ensure file and folder names adhere to file-naming conventions (see below).
Steps:
1. Create or assign a name or number to the file according to the BizOps file-naming conventions.
2. Make sure the new file fits into the existing system or is set up logically.
3. Create an index card or entry for the new file.
4. Document the new file in a file register or database.
File-naming conventions
When creating new documents and folders, it is important that all staff maintain a consistent approach
to the way files and folders are named.
The following rules are to be applied to all files and folders created:
 Use all lowercase.
 Do not use punctuation or special characters such as \ / : * ? “ < > | [ ] & $ , . ‘ ( ) ! ; , #.
 Do not use spaces.
 Use a hyphen to separate words.
 Go from general to specific information; for example, sales-meeting-20150308-agenda, sales
meeting 20150308-minutes.
 Write dates as year, month, day; for example, 20140516, 20140623.
 Be clear and concise – keep file names short.
Storage
Information may be stored on USB devices, CDs or external hard drives. Images and videos are
stored in the image bank on the BizOps network.
Archiving procedures: removing or relocating files
Files should be inspected on a regular basis to identify those that:

 have not been accessed for a given period of time (inactive)
 are no longer useful to the organisation (dead)
 are older than a specified date or time
 relate to specific subjects, organisations or individuals and must be retained for legislative
purposes.
Store inactive files
Steps:
1. Remove inactive records from the active electronic filing system or paper-based system.
2. Use compression software to compress computer files.
3. Store files that are longer used but may be needed in the future in a secondary or separate storage
system.
4. Transfer inactive files that have a fixed time period (financial records) at the end of the period.
5. Inactive files must be inspected on a six-monthly basis to determine whether they should be kept
or destroyed.
Store dead files
Taxation documents and business documents that are completed and closed are ‘dead’ files.
Steps:
1. Archive dead files for seven years if required for taxation purposes.
2. Destroy files after seven years, or when they are no longer required.
Catalogue and index inactive or dead files
Always prepare an up-to-date catalogue and file index to help people access inactive or dead files in
their new location to facilitate easy access to archived information and files.
Storage options for inactive or dead files

Archive Store inactive or dead files in archive boxes. Label these clearly to identify the
boxes contents; for example, ‘Customer Records July 2007 to June 2008’. Give a reference
number to, and list, every document and file in the box.
Separate Store inactive or dead files in BizOps’s off-site location. Stamp or mark files to indicate
filing they are inactive. Change the central index or system for recording the location of all
cabinets files to indicate the inactive status of the information. If required, the information can
be retrieved from the inactive or archived filing cabinets.
Archive Store inactive or dead files in archive boxes. Label these clearly to identify the
boxes contents; for example, ‘Customer Records July 2007 to June 2008’. Give a reference
number to, and list, every document and file in the box.
Separate Store inactive or dead files in BizOps’s off-site location. Stamp or mark files to indicate
filing they are inactive. Change the central index or system for recording the location of all
cabinets files to indicate the inactive status of the information. If required, the information can
be retrieved from the inactive or archived filing cabinets.
Deleting files
Files may only be destroyed or deleted by authorised personnel or those instructed to do so. Keep a
register of files removed or destroyed or obtain written permission to remove or destroy information.
Delete or archive files:

 that have not been accessed for three years
 of personnel who have left the organisation after the period they are legally required to be kept.
Project Checklist (To be completed by Trainer/Assessor)
Satisfactory
NotSatisfactory
Project meets the following requirements/criteria
P1 An agenda was created and revised to ensure accuracy and completeness of all
required information using the relevant template and following the relevant
organisational conventions and procedures
P2 The meeting’s style and structure were appropriate for the purpose of the meeting
P3 Actions to identify the meeting participants and their availabilities, invite and notify
them were taken in accordance with the organisational procedures
P4 The organisation’s policies and procedures regarding managing meetings and

communication, writing reports and completing other project administrative tasks
were correctly identified
P5 A checklist of the meeting arrangements and their timeframes were used to organise
and confirm with participants
P6 The budget was identified and considered when organising the meeting
P7 A plan with timeframe was used for distributing the meeting agenda and relevant
papers
P8 Appropriate form, channel and mode of communication were used to suit all
participants and the meeting purpose
P9 A checklist was used to itemise how to brief the junior project administrator
P10 Meeting minutes and other relevant notes were checked and compared with original
notes to ensure they reflect a true and accurate record of the meeting
P11 Meeting documentation including agenda, minutes and reports were created in
accordance with the formatting guidelines
P12 Meeting minutes and other follow up documentation were recorded, distributed and
stored in accordance with the organisational procedures and requirements
P13 Reports of meeting proceedings and outcomes were appropriately presented as

required, within designated timelines
All project requirements/criteria must be satisfactorily demonstrated by the

candidate.
The project assessment has been confirmed:


Satisfactory

Not Satisfactory
Feedback Please include recommendations for future training in cases where the
candidate has not satisfactorily achieved all requirements/criteria.
Declaration:
I declare that this project assessment has been conducted as per NMC Assessment procedures and
instructions provided for this assessment task and that I have provided appropriate feedback.
Assessor Name
Assessor Signature
Date

Submission Details
Assessment Task 3. Observation
Student Name:
Student ID:

Assessment Outcome
Signature : _____________________________________ Date : __________________
Student Signature Date:
Task 3: Observation
Your performance will be documented while being observed by your Trainer/Assessor. You should
demonstrate skills to manage a meeting.
Instruction to the Candidate:
1. setting on other room. The meeting will be conducted face to face during your
session according to the agenda set in the Task 2.
2. Chair the meeting as per TASK 2 organisational policy and procedure.
3. Ensure that minute taker takes notes according to the project you did in task
2.
4. Submit the required documents for assessment as per the evidence
requirement below. Be sure to keep a copy for your records. You need to
conduct a meeting with
5. For your meeting you need the following:
a. Preparing for your meeting (Choose Task 2, you need to choose)
after meeting you need to submit the following documents:
i. Who you invited to your meeting, why you decided they were
required to attend and how you reached that conclusion.
ii. The style and structure you chose for your invitation and why.
iii. What conventions you decided were appropriate for your
meeting; and what organisational and legislative requirements
you needed to follow.
iv. What budgetary considerations you made and how they affected
the planning and conducting of your meeting.
v. The meeting papers you chose to prepare and the distribution
method you used to provide those papers to participants and
why these were appropriate.
vi. Your approach to developing your action plan, including how you
decided who should be responsible for which tasks and
timeframes for task completion.
vii. The implementation of your action plan; if all required tasks were
completed, if they were completed by the person responsible, if
they were completed on time and, if not, what you did to make
sure they were done.
b. Conducting and following up your meeting:
i. At least one problem that had to be solved during your meeting,
the problem-solving technique you used and why, and how this
technique assisted you in solving the problem.
ii. Your key responsibilities as chairperson for conducting the
meeting.
iii. How you would assess your performance in chairing the meeting
(i.e. were you an effective chairperson or are improvements
needed?); how well your meeting participants worked together
and what group dynamics you needed to manage.
iv. The desired outcomes of your meeting, if you achieved them,
and the strategies you used to facilitate the outcome. If
outcomes were not achieved, or not achieved to satisfactory
standards, what you could do to improve in facilitating outcomes.
v. The strategies you used to review the meeting minutes to ensure the
information presented a true and accurate record of the discussions
that occurred during the meeting. If the minutes were a complete and
accurate reflection of the discussions and what, if any, adjustments
you made.
vi. The method in which you distributed these meeting minutes and why;
where and how they should be stored; if any follow-up documentation
was required and, if so, how this documentation was or will be
distributed.
Instruction to the Trainer/Assessor:
You are to observe the candidate based on the performance demonstrated in relation to the above-
mentioned scenario in regards to skills managing meetings.
You will use an Observation Checklist to judge and record observations of the candidate. Record your
observations of the candidate’s performance directly onto the Observation Checklist.
The Observation Checklist has a series of items related to the unit of competency that form the
evidence criteria. Instructions on how to make an overall judgment of the satisfactory performance of
the candidate are provided within the checklist.
The Observation Checklist allows you to record that you have had the opportunity to observe the
candidate applying these skills and knowledge. All the items on the
Observation Checklist must be observed in order to record a satisfactory performance.
You need to meet the following conditions:
1. The necessary materials and resources must be provided to the candidate, and any concerns
or questions the candidate has must be clarified or answered before the observation
commences.
2. The candidate must complete the observation task unassisted by other person or the
Observer.
3. Ensure that the candidate performance is captured in full. This may mean that the observation
maybe done over a period of time to ensure that there is sufficient time to observe all the skills
listed on the Observation Checklist.

Berkeley College Pty Ltd
ABN 85 136 626 956
CRICOS: 03266E, RTO:
22316 T/As North
Melbourne College
Effectiveness
Page 38 of 40 Version 2.0
Observation Checklist (To be completed by Trainer/Assessor)
During the observation, the candidate was observed consistently performing the following
Satisfactory
NotSatisfactory
tasks:
O1 Organising a meeting and meeting minutes distributed.
O2 Chairing meetings in accordance with organisational requirements, agreed

conventions for type of meeting and legal and ethical requirements
O3 Applying conventions and procedures for formal and informal meetings including
running the meeting and following up
O4 Participating in verbal exchanges using appropriate style, tone and vocabulary for
audience, context and purpose
O5 Conducting meetings to ensure they are focussed, time efficient and achieve the
required outcomes
O6 Taking part in and chairing a meeting
O7 Listening for specific information during meetings
O8 Asking questions and listening to responses to clarify understanding
O9 Ensuring meeting facilitation enables participation, discussion, problem-solving and

resolution of issues
O10 Cooperating with others as part of familiar activities, playing an active role in
facilitating group interaction
O11 Following organisational policies and procedures
O12 Checking and comparing meeting minutes and other relevant notes with original
notes to ensure they reflect a true and accurate record of the meeting
Duration of Observation : ____________________________________

All observation criteria must be satisfactorily demonstrated by the

candidate.
The observation assessment has been confirmed:


Satisfactory

Not Satisfactory
Feedback
Please include recommendations for future training in cases where
the candidate has not satisfactorily achieved all criteria.
Declaration:
I declare that this project assessment has been conducted as per NMC Assessment procedures and
instructions provided for this assessment task and that I have provided appropriate feedback.
Assessor Name
Assessor Signature
Date

Unit Completion Feedback Form
The purpose of this evaluation is to obtain your feedback on the content, delivery and assessments of the unit
of competency provided by North Melbourne College (NMC). Your response will be treated in strict confidence
and will assist us to review and improve our delivery.
Student
Name(Optional)
BSB51915 – Diploma of Leadership and Management
Qualification Enrolled
Unit BSBADM502 Manage Meetings
DIRECTIONS: Along each scale given below, please tick the box that matches most closely with your opinion as
indicated below:
All completely new Mostly new but with Mostly refreshing ideas with All refreshing ideas
information some familiar ideas some new ideas
How would you rate the
content of the Unit?
Useful Somewhat Not useful

useful
How useful were the practical/class activities in helping you learn new
information or refreshing ideas you had previously learned?
How useful were the practical/ class activities in understanding of the Unit?
Very well Fairly Well Not Well
How well did your Trainer explain the concepts covered in the Unit?
Strongly Disagree Not Agree Strongly

Disagree sure agree
1 2 3 4 5
I received the assessment information prior to the date
Unit Competency standards were available or explained
The Assessor covered all WHS/OHS issues (if applicable)
Instructions were clear and easy to understand
I knew exactly what was expected from me
The Assessment procedure was explained
The Assessor used appropriate language
I was encouraged to participate
The Trainer / Assessor was professional with Industry experience
Definitely Somewhat Easy Somewhat Definitely

Easy Easy NOT Easy NOT Easy
How would you rate the degree of easiness of the
assessments?
FURTHER COMMENTS: If you have additional comments, please use the space below.
Form 039 Unit Completion Feedback Form


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ASSESSMENT RECEIPT FORM

BSBADM502 Manage Meetings

Assessment Received by NMC Staff

=================================TEAR HERE ==================================

Students must retain this as a Record of Submission

Assessment Handed On: ____________________________________________________________

Unit Code & Description: ___________________________________________________________

Assessment Received by NMC Staff

Berkeley College Pty Ltd

THIS PAGE IS LEFT INTENTIONALLY BLANK

Form148: Assessment Receipt Form

Document/Particulars Assessor Name/Initial/ Date Comment

A. Assessment Cover Page (Assessor)

Form 224 Student Assessment Documents Quality Assurance Checklist

THIS PAGE IS LEFT INTENTIONALLY BLANK

Form 224 Student Assessment Documents Quality Assurance Checklist

Trainer/ Assessor’s Date of

To achieve competency for the unit, student must be S in all tasks.

Final Feedback for the

Student’s Signature: Date:

USE FOR RE-ASSESSMENT ONLY

 Competent  Not Yet Competent

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

CRICOS: 03266E, RTO: 22316 T/As North Melbourne College Version 2

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

Learner Guide/Student Assessments

Type of Assessment Place of

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

Administration – General Administration

You must present an evidence of the ability to

To complete the unit requirements safely and effectively, you must:

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

This unit covers skills and knowledge required to Manage Meetings

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

2. Project – Simulated Workplace Environment

I further declare that:

Student signature: ............................................................... Date: ...... /...... /.......

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

Student Submission and Plagiarism Declaration:

Student’s overall performance is: Student’s overall performance is:

Comments/Feedback to the Student:

Trainer/Assessor Name: __________________________

Signature : _____________________________________ Date : __________________

Student Signature Date

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

ASSESSMENT TASK 1 – WRITTEN QUESTIONS

1. Explain the following common meeting

terms: 1.1 Agenda

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

1.6 Casting Vote

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

6. Summarise the responsibilities of the Chair.

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

7. How do group dynamics affect your meeting’s success?

8. What strategies can you apply to improve group dynamics?

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

Form 118: Learner Guide/Student Assessment: BSBADM502 Manage Meetings

Assessment Cover Sheet

Student’s overall performance is: Student’s overall performance is:

Comments/Feedback to the Student:

Signature : ___________________ Date :

Signature : ___________________ Date :

Signature : ___________________ Date :