ICTICT509 – Gather Data to Identify Business Requirements

Assessment 2: Unit Project (UP)

Student ID ATIC2019445
Student name Narayan khattri
Contact number 0426628710
Email address Khattrynarayan27@gmail.com
Trainer/Assessor name Zainul A Masud

Course and Unit Details

Course code ICT50118
Course name Diploma of Information Technology
Unit code ICTICT509

Unit name Gather data to identify business requirements

Assessment Submission Method

☐ By hand to trainer/assessor ☐ By email to ☐ Online submission via Learning
trainer/assessor Management System (LMS)

Student Declaration
 I certify that the work submitted for this assessment pack is my own. I have clearly
referenced any sources used in my submission. I understand that a false declaration is a form
of malpractice;
 I have kept a copy of this assessment pack and all relevant notes, attachments, and reference
material that I used in the production of the assessment pack;
 For the purposes of assessment, I give the trainer/assessor of this assessment the permission
to:
o Reproduce this assessment and provide a copy to another member of staff; and
o Take steps to authenticate the assessment, including communicating a copy of this
assessment to a checking service (which may retain a copy of the assessment on its
database for future plagiarism checking).

Student signature: ____narayan____________________________

Date: ____/_____/______________

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Assessment Plan
To demonstrate competence in this unit, you must be assessed as satisfactory in each of the
following assessment tasks.

Evidence recorded Evidence Type/ Method of assessment Sufficient evidence

Unit Assessment Task 1
Unit Assessment Task 2
Final result
recorded/Outcome
Unit Knowledge Test (UKT) S / NS (First Attempt)
S / NS (Second Attempt)
Unit Project (UP) S / NS (First Attempt)
S / NS (Second Attempt)
C/NYC Date assessed

Trainer/Assessor
Signature

Assessment Conditions
Unit purpose/application
This unit describes the skills and knowledge required to identify, analyse and document business
requirements.
It applies to individuals working as systems analyst developers and project team leaders, and managers
responsible for gathering data to identify business requirements.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
What the student can expect to learn by studying this unit of competency

• Identify key information sources

• Gather data
• Prepare data analysis for review

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Training and assessment resources required for this unit of competency
The student will have access to the following:
 Learner guide
 PowerPoint presentation
 Unit Assessment Pack (UAP)
 Access to other learning materials such as textbooks
The resources required for these assessment tasks also included:

 Access to a computer, the Internet and word-processing system such as MS Word.

 Simulated assessment environments must simulate the real-life working environment where
these skills and knowledge would be performed, with all the relevant equipment and resources
of that working environment.

Submission instructions
Your trainer/assessor will confirm assessment submission details for each assessment task.

Academic integrity, plagiarism and collusion

Academic Integrity
Academic Integrity is about the honest presentation of your academic work. It means acknowledging the
work of others while developing your own insights, knowledge and ideas.
As a student, you are required to:
 undertake studies and research responsibly and with honesty and integrity
 ensure that academic work is in no way falsified
 seek permission to use the work of others, where required
 acknowledge the work of others appropriately
 take reasonable steps to ensure other students cannot copy or misuse your work.

Plagiarism
Plagiarism means to take and use another person's ideas and or manner of expressing them and to pass
them off as your own by failing to give appropriate acknowledgement. This includes material sourced
from the internet, RTO staff, other students, and from published and unpublished work.
Plagiarism occurs when you fail to acknowledge that the ideas or work of others are being used, which
includes:
 Paraphrasing and presenting work or ideas without a reference
 Copying work either in whole or in part
 Presenting designs, codes or images as your own work
 Using phrases and passages verbatim without quotation marks or referencing the author or
web page
 Reproducing lecture notes without proper acknowledgement.

Collusion

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Collusion means unauthorised collaboration on assessable work (written, oral or practical) with other
people. This occurs when a student presents group work as their own or as the work of someone else.
Collusion may be with another RTO student or with individuals or students external to the RTO. This
applies to work assessed by any educational and training body in Australia or overseas.
Collusion occurs when you work without the authorisation of the teaching staff to:
 Work with one or more people to prepare and produce work
 Allow others to copy your work or share your answer to an assessment task
 Allow someone else to write or edit your work (without rto approval)
 Write or edit work for another student
 Offer to complete work or seek payment for completing academic work for other students.
Both collusion and plagiarism can occur in group work. For examples of plagiarism, collusion and
academic misconduct in group work please refer to the RTO’s policy on Academic integrity, plagiarism and
collusion.
Plagiarism and collusion constitute cheating. Disciplinary action will be taken against students who
engage in plagiarism and collusion as outlined in RTO’s policy.
Proven involvement in plagiarism or collusion may be recorded on students’ academic file and could lead
to disciplinary action.

Other Important unit specific Information

N/A

Unit outcome
 This unit is not graded and the student must complete and submit all requirements for the
assessment task for this cluster or unit of competency to be deemed competent.
 Students will receive a 'satisfactorily completed' (S) or 'not yet satisfactorily completed (NS)
result for each individual unit assessment task (UAT).
 Final unit result will be recorded as competency achieved/competent (C) or competency not
yet achieved/not yet competent (NYC).

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Unit Assessment Task (UAT)
Assessment Task 2 – Unit Project (UP)
Assessment type:
Unit Project (UP)

Instructions to complete this assessment task:

 Please write responses where applicable using a word processor.
 One task requires that you undertake a task in front of an assessor.
 You must include the following particulars in the footer section of each page of the attached
sheets:
o Student ID or Student Name
o Unit ID or Unit Code
o Course ID or Course Code
o Trainer and assessor name
o Page numbers
 You must staple the loose sheets together along with the cover page.
 You must attach the loose sheets chronologically as per the page numbers.
 Correction fluid and tape are not permitted. Please do any corrections by striking through
the incorrect words with one or two lines and rewriting the correct words.
 This submission must be well presented and follow the guidelines and instructions provided.
 Please follow the format as indicated in the template section below.
 One of the most important steps that you can take: proofread your answers and code.
 All RTO policies are in effect, including the plagiarism policy.

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Scenario:
Design Excellence is a small interior design business provides consultancy and installation services
specialising in kitchen and bathroom designs within the greater Sydney region. They provide these
services to both individual clients and a number of architectural firms who sub-contract projects for
their clients. They have been in operation for 12 years and have worked extensively on a wide range
of contracts.

They currently promote their services via their website and social media channels included
Facebook, Twitter, and Instagram. They also advertise in selected design magazines and on selected
radio stations.

Design Excellence works with a large number of other businesses and trade sub-contractors when
undertaking installation work. This includes ordering bathroom and kitchen products, as well as
installation and fitting of kitchens and bathrooms.

The organisational chart of Design Excellence is provided below:

Recently Design Excellence work premises were extensively damaged in a large fire that started in a
neighbouring business. As a result of this, the entire contents of the building including its entire
network was destroyed, and insurance costs are currently being assessed. While some business data
was lost, most of it can be recovered as the business houses backup facilities offsite.

Because of the recent disaster, and the delays in rebuilding the old premises, Design Excellence has
found a newly refurbished premise in the surrounding area, and will be moving to these premises in
the near future. The premises have already been pre-cabled with Category 6 Ethernet cable. As this is
the case, the hardware components just need to be determined and purchased, along with any
software requirements to configure and manage the network, and to allow employees to complete
their normal work tasks.

You work as the IT Manager for Design Excellence, and have been tasked by Terry Jackson who is the
Managing Director, to implement a network in the new premises, so that the business can become
operational as soon as possible.

You have pulled some of the organisations data out of the backed up business files. This includes the
following list of the old network components that were used prior to the fire:

 A domain server running Windows Server 2012 R2 Standard

 Client desktop computers running Windows 7 Professional
 A router which acted as the gateway/firewall for the network

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  Two 24 port switches to direct network communications
 A Network Attached Storage (NAS) that stored the business files
 Two network printers
 A Uninterrupted Power Supply (UPS)

And a network diagram of how these components fitted together:

The employees previously used the following software applications on the network:

 Microsoft Office 2013 suite

 Microsoft Project 2013 for management of projects
 Reckon One for payroll and financial requirements
 Salesforce CRM software for client management
 Adobe Reader
 Adobe suite for graphic designer requirements
 NetBeans IDE for web developer
 Autodesk AutoCad for interior designers
 Samanage for IT asset management and IT helpdesk support

While the website, the social media accounts, Intranet files, and most of the business internal work
files were backed up and can be restored, most of the applications used by the employees and their
associated files have been lost. As such, identification of whether this software is still appropriate or
whether it can be changed should be an important priority for the project.

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A summary of the main business processes includes:

 Designing kitchens and bathrooms for clients

 Purchasing supplies which are used in the kitchen and bathroom designs
 Organising installation of kitchen and bathrooms including sub-contractors
 Normal business operations in relation to sales, marketing, HR, finance, and administration.

A portion of the organisations Business Plan is provided below:

Mission: to provide design and installation of quality kitchens and bathrooms that exceed customer
expectations.

Vision: to become Australia’s best kitchen and bathroom designers.

Objectives: the current objectives are listed as follows:

 To deliver first-class kitchens and bathrooms

 To provide customer service excellence beyond expectations
 To be a sustainable business

Your task for this assessment is to determine the requirements for the new network, so that business
operations can be implemented to meet the needs of the business. This should include not only the
hardware requirements, but also the software requirements.

Design Excellence has Project Management policies and procedures that outline the organisational
standards expected for gathering requirements, planning the project through to implementation and
to completion. A portion of the project management work procedure for gathering and analysing
requirements is provided below:

Undertaking an interview and analysing the responses

When undertaking a stakeholder interview the facilitator should develop an Interview Agenda using
the organisational template. This should be distributed to the invitees prior to the interview time and
be used by the facilitator to conduct the interview.

During the interview, the facilitator should take notes of the responses and then analysis these using
the Interview Question Analysis Document organisational template.

Undertaking a survey and analysing the responses

When developing a survey, the facilitator should develop it using the Requirements Survey
organisational template and then distribute the survey to these stakeholders who will be completing
it. Once the survey takers have completed the survey they are to return it to the facilitator who
should use the Survey Analysis Document to analyse the survey responses.

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Activity 1: (Information sources)

In this activity you need to review the scenario, and then provide answers to the following in a word
processor:

1. Provide an overview of the business including its business domain. (100-200 words
expected)
= For the beginning of the business we need to establish its identity by introducing name
so that it will be different from another and recognized easily.But looking in this higly
modernized and advanced technology we have to rely on internet where it can be best way
to spread business because it can spread it ideas and function or main theme of the
business by which anyone can access all the information from any corner of the world
through this internet.So if business has to introduce in the internet then it need to be
named as domain in the context of internet.SO business domain will be more successful.
2. Provide a summary of the old network including the hardware and software used. (100 –
200 words expected)
= The old network used are as follows. As a operating system they use 2013 suite version
followed by Microsoft project 2013 for management of projects. For the financial department
they have use reckon which use for payroll and other financial requirements. They use adobe
reader and adobe suite for graphic designer requirements whereas they use salesforce CRM
software for client management. They uses NetBeans IDE foe developing web and Autodesk
AutoCAD for interior designer and last for the IT helpdesk support and other IT asset they uses
manage.

3. Identify five key stakeholders (apart from yourself) that should have involvement in this
project, and what you believe their degree of involvement in this project will be.
= The five key stakeholders that should be involve in this project are as follows:
 Managing director
As this stakeholder is a main person to take care and observe all the things in the
company.
 Operational manager
As a operational manager this stakeholder is responsible to take care of operation in
the project.

 Sales manager
Sales manager is responsible to take care of the products and services and help to
distribute it to the customer which helps to make company developed.
 Designing manager
This stakeholder is responsible to design the products and services before going
those things to customer.

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  HR manager
This stakeholder plan, direct, and coordinate the administrative functions of an
organization. They oversee the recruiting, interviewing, and hiring of new staff;
consult with top executives on strategic planning; and serve as a link between an
organization's management and its employees

4. Identify five different potential document based information sources that might be
applicable for this project.
 Five different potential document based information sources that might be applicable for
this project are as follows:
 Interview
 Annual reports
 Meetings and conference
 Journal articles
 surveys

5. Identify what quality assurance practice you will use to determine the validity of the
information gathered.
 Following are the quality assurance practice which use to determine the validity of the
information gathered:
 Establishment SQA facilitation
 Implementation quality management process
 Conduction a process review
 Creating a report on the project status
 Performing a process compliance review
 Identifying process improvement areas
 Creating process trainings

6. Describe current industry accepted hardware and software that is applicable to this project
including its features and capabilities. (150 -200 words expected)

 After the destruction and lots of losses of infrastructure and data it need to be maintain
again but in a modern way. It is done by the new setup. At first the domain server is
essential so windows server R2 standard is implemented for better performance and huge
data storage with more secure way while client desktop is designed with windows 7
professional for convenience. A router is introduce which acted as gateway/firewall for the
network along with two 24 port switches to direct network communications. For better
and fast printing two network printers are used and at last for continuous power flow and
prevent data loss in power cut off Uninterruptible Power Supply (UPS) is used.

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Performance criteria checklist for unit assessment task:

Trainer/ Assessor to complete

Assessment activities to be  Information sources
completed  For a full project outline, please refer to the student
assessment instructions
Resources required for the  Unit assessment guide template
unit assessment task  Word processor
Does the candidate meet the Yes No Trainer/Assessor Comments
following criteria
Provided an overview of the
business and its business
domain
Summarised the current
network
Identified key stakeholders
and their degree of
involvement
Identified what quality
assurance practices will be
used to validate gathered
data
Described current industry
accepted hardware and
software including its
features and capabilities that
is applicable

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Activity 2: (Conduct Interview)

Note: This activity is in continuation of the previous activity

In this activity you need to review the scenario, and then develop an interview agenda to
determine possible requirements for the project. You need to select two stakeholders that you
have identified in the previous activity for the purpose of the interview, one will be the assessor,
and the other will be a fellow student.

As per the scenario the purpose of the interview to try and identify the network for the new
premises, so that the business can become operational as soon as possible. This can include any
requirements for what hardware and software is needed, the budget, and the time scale for the
implementation. Based on the two stakeholders identified you will need to identify 6 questions to
ask them. For example, if you have identified Terry Jackson is one of the stakeholders you might
ask him questions relating to the budget for the project, what human resources you can utilise for
the project, and when he would want it implemented by? Or if you identify one of the managers
you might ask them questions related to their software needs for their department or individual
employees, their backup requirements, or their security requirements for files that need to be
protected.

Once the interview agenda has been created you need to present the interview orally, and
undertake analysis of the stakeholder responses.

For the purpose of this activity the assessor will play the role of the stakeholders.

1. Develop an interview agenda using a the organisational template below that includes:
 The location, date, and time of the interview
 The stakeholders who need to attend
 An introduction of what the interview is about, and what it will cover
 Six questions that can be used to during the interview to confirm with stakeholders
business critical factors relating to current and future directions of the organisations
network. You should use a mixture of open and closed questions.
 A closing statement

Note: you need to provide this agenda to the assessor so they can organise an interview time and
prepare appropriate answers for the questions.

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 Interview Agenda
Location: _____TOWNHALL___________________________

Date and time: _____02/06/2019_______________________

Stakeholders to attend: _____OPERATIONAL MANAGER, WEB DEVELOPER AND SALES

ASSISTANT_____________________________________________________

Introduction

<< Since almost all the system had been destroy in the fire and company is expected for a better and
a modern system. A small interview is taken in company with stakeholders for the better information
regarding following questions.>>

Questions

<< 1 How do you feel about using the recent system?

2 Which sort of apps do you use more in your workplace?

3 What is the security concern of the company?

4 How do you find the storage system?

5 Does the speed of network satisfactory?

6 What changes and upgrade do you expexted ? >>

Closing statement

<< After the interview we were successful to gather some useful information to proceed our further
work.I will make sure focous in all this problem and at last I will thanks to all the stakeholders to
make their time for the interview.>>

2. Undertake the interview as per the developed interview agenda orally. You need to:
 Conduct the interview as per the agenda
 Use listening and verbal skills to respond to feedback from the stakeholders.
 Use note taking skills to document the responses for the interview questions.

3. Document and analysis data gathered during the interview using a word processor. You
need to:
 Document the response into the organisational template provided below.
 Analysis the responses and provide analysis notes on the response. This analysis
should detail whether the response is pertinent to the project or not, and its
importance if it is.

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 Interview Question Analysis Document
Question Response Analysis
1 software uses to store data and network Need to focus on storage system,
system apps and software network system and security
2 Not too much satisfied because of error and Focus on modern technology and
some faulty software ideas
3 Back-up storage of data is not trustworthy, Need to concern for installing better
and firewall is not good. firewall with better backup storage.
4 Not enough for system Need to upgrade storage system
5 Not satisfactory Maximize the speed of network
6 Should have more focous on data storage Focus on data back up system
and increase the storage memory
Performance criteria checklist for unit assessment task:
Trainer/ Assessor to complete
Assessment activities to be  Conduct Interview
completed  For a full project outline, please refer to the student
assessment instructions
Resources required for the  Unit assessment guide template
unit assessment task  Word processor
Does the candidate meet the Yes No Trainer/Assessor Comments
following criteria
Developed an interview
agenda that contains:
 Date and location
information
 Introduction section
 Who needs to attend
 Six open and closed
questions
 Closing section
Orally conducted the interview
based on the agenda
Used listening skills to
understand feedback queries
and to reply verbally during
the interview
Analysed the interview
responses using the template
provided

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Activity 3: (Conduct survey)

Note: This activity is in continuation of the previous activities

For this task you need to develop a survey to identify the network requirements and then analysis
the responses to the survey. As with the interview in the previous activity the purpose of the
survey is to gather requirements for the network, except in this case you will be using an
alternative method to do this. The questions you need to develop need to be designed to gather
their feedback so requirements can be determined. Think of questions that relate to their
hardware, software, backup, and sustainability needs.

Using a survey allows you to collect different types of information than an interview and to a lot
more people. As an example you can use a rating type question where users can rate on the
question using a scale from 1 to 5, or 1 to 10. Feedback type questions or even closed questions
can also be asked.

1. Develop a survey using the organisational template given below to gather data from the
survey takers. You need to:
 Include an area for the stakeholder to put their name and the date
 Include ten questions that contains a mixture of open and closed questions that can
be used to confirm with stakeholders business critical factors relating to current and
future directions of the organisation network.

Requirements Survey
Responders Name: ___OPERATIONAL MANAGER, WEB DEVELOPER,SALES ASSISTANT,DESIGN
MANAGER AND IT TECHNICIAN_________________________

Date: __02/O6/2019_____________________________________

Questions

a) << What challenges are there to improve data storage?

b) What do you think about your data privacy on your work place?

c) If you had a problem with the system, how long did it take to fix it.

d) How often are you updated on the new software that comes in the
market?
e) Do you feel satisfy on the responses and support?

f) What do you think about technological resources? is that adequate?

Please mention that in the scale of one- five.

g) On the scale of 1 to 5 how satisfy are you with the network speed.

h) On the scale of 1 to 5 how satisfy are you with the security system.
i) On the scale of 1 to 5 How do you find the cloud computing?

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 j) . On the scale of 1 to 5 how do you find the storage capacity of your
system >>

2. Once the survey has been created you should submit this to the assessor. The assessor will
be collecting surveys from your fellow classmates and organise to distribute your survey to
these class mates. You should complete the surveys the assessor distributes to you using
the scenario as a guide, and answer with appropriate information answers. It is not
important that the answers are 100% accurate, they just need to be used as a sample that
analysis can be conducted upon.

3. Once your survey has been completed by your fellow classmates, the assessor will
distribute the completed surveys so that you can then analysis the responses and provide
analysis notes and calculations on the responses using the organisational template
provided below.
 For feedback type questions this analysis should detail whether the response is
pertinent to the project or not, and its importance if it is.
 For rating type questions, you should undertake a calculation to determine the
result of the responders’ responses. This could be to calculate the average of the
responders’ responses or another calculation based on the question asked.

Survey Analysis Document

Feedback type question

Respondee Response Analysis

Operational Low storage Need to focous more in data storage and
manager Not enough yet backup
Web
developer

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Design Low storage Need to focous on more storage
manager Not enough
Operational Not enough Not secured nd need better security
manager Low storage system
It technician Difficulties in storing
Operational 1.1 hr Need to focous more in maintenance
manager
Web
developer 2.1.5 hr
Sales 3.2 hr
assistant 4.1 hr
Design 5.30 min
manager
It technician

Rating type questions

Respondees
1 2 3 4 5 Result
Question 6 2 3 2 1 3 Not satisfied
Question 7 2 3 4 2 1 Not good
Question 8 1 2 3 2 1 Not satisfied
Question 9 5 5 5 5 5 Prioritize it
Question 10 1 1 2 1 1 Need to work
hard o

Note: you will need a separate table for each feedback type question in your survey, and one table
for any rating type questions in your survey.

Performance criteria checklist for unit assessment task:

Trainer/ Assessor to complete

Assessment activities to be Conduct survey

completed For a full project outline, please refer to the student

assessment instructions
Resources required for the  Unit assessment guide template
unit assessment task  Word processor
Does the candidate meet the Yes No Trainer/Assessor Comments

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following criteria
Develop a survey containing
ten questions
Created sample data for five
survey takers and analysed the
data.

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Activity 4: (Document analysis)

Note: This activity is in continuation of the previous activities

For this task you need to develop a report on the analysis of the data you have collected, provide
an overview of important factors in the project, and make some recommendations based on your
analysis.

Using a word processor, you need to use the following organisational template and fill in the
information you have gathered over the previous tasks under the appropriate headings and make
some recommendations.

Note: you should replace any text within the << >> characters.

Analysis Report

Introduction

 << Business domain is a identity or a name given to a business which is introduce to a

internet which helps to recognize by all the people from every corner of the world through
the net. The old network used are as follows. As a operating system they use 2013 suite
version followed by Microsoft project 2013 for management of projects. For the financial
department they have use reckon which use for payroll and other financial requirements.
They use adobe reader and adobe suite for graphic designer requirements whereas they
use salesforce CRM software for client management. They uses NetBeans IDE foe
developing web and Autodesk AutoCAD for interior designer and last for the IT helpdesk
support and other IT asset they uses samanage. >>

Project goals

<< The goals of this project is develop better system so that it will provide design and installation
of quality kitchens and bathrooms that exceed customer expectations to become Australia’s best
kitchen and bathroom designers >>

Data collection methods

<< Interview,meetings,report and survey >>

Stakeholders involved

<< a ) Operational manager

b) web developer

c) sales assistant

d) Design manager

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e) IT technician>>

Quality assurance

<<

 To deliver first-class kitchens and bathrooms.

 To provide customer service excellence beyond expectations
 To be a sustainable business>>
Summary and recommendations

<< From the report it can be seen that almost every sector is not satisfied and need to focused and
use of modern and better technologies should be prirotize.

At last, from all the data collection we are in conclusion about that we need to work hard in
different sectors and i want all stakeholders to remember their duty as well as help each other to
fulfil the goals and the main objective through the analysis is that we need to focus on all the
aspects that are affecting our day to day works and as well as our company profit.>>

Performance criteria checklist for unit assessment task:

Trainer/ Assessor to complete
Assessment activities to be  Document analysis
completed  For a full project outline, please refer to the student
assessment instructions
Resources required for the  Unit assessment guide template
unit assessment task  Word processor
Does the candidate meet the Yes No Trainer/Assessor Comments
following criteria
Documented an introduction
in their report
Documented the project goals
Documented the information
gathering processes they used

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Documented stakeholders and
their involvement
Documented the quality
assurance processes they used
Documented an analysis
summary and
recommendations

End of the Assessment

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