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JOJO Assessment BSBPMG517 1
JOJO Assessment BSBPMG517 1
BSBPMG517
Manage project risk
Student ID:
Date:
Table of Contents
Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Assessment Task 1: Written Questions 6
Assessment Task 1 Instructions 8
Assessment Task 1 Checklist 9
Assessment Task 2: Risk identification and analysis project 10
Assessment Task 2 Instructions 11
Assessment Task 2 Checklist 16
Assessment Task 3: Risk monitoring an assessment project 17
Assessment Task 3 Instructions 18
Assessment Task 3 Checklist 20
Assessment Information
The assessment tasks for BSBPMG517 Manage project risk are included in this Student Assessment Tasks
booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, the student must complete all of the assessment tasks
satisfactorily.
Assessment Plan
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Naming electronic documents
Students are directed to name documents logically.
Each should include:
Course identification code
Assessment Task number
Document title (if appropriate)
Student name
Date it was created
For example, BSBPMG517 AT2 Risk Register Joan Smith 20/04/18
All documents should be filed in a folder named after the unit code, and sub-folders named after the
assessment tasks.
Additional Resources
The following resources will be given to you before you begin each Assessment Task.
Assessment Task 2
Risk Management Policy and Procedures
Risk Register Template
Risk Management Plan Template
Assessment Task 3
Training Survey Results
Manager Feedback
Evaluation Report Template
Assessment Instructions
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
your RTO’s re-assessment policy.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.
Assessment Task 1: Written Questions
Task summary
This is an open book test to be completed in the classroom.
A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.
Required
Access to textbooks/other learning materials
Computer and Microsoft Office
Access to the internet
Timing
Your assessor will advise you of the due date of this assessment.
Submit
Answers to all questions
Assessment criteria
All questions must be answered correctly in order for a student to be assessed as having completed the
task satisfactorily.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if
you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which
tell you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.
Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to
write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or
features, and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.
Assessment Task 1 Instructions
1. Identify at least two project risks for each of the following risk categories:
a. Scope risk
b. Scope creep
c. What is not included unclearb.
d. Scheduling risk
e. A schedule assumes that data centre facility will be available for the testing phase of
aproject. However a security incident delays access to the facility
f. A previously unidentified dependency prevents a task from beginning as scheduled until along
running task is completed.
g. Is the risk that the project takes longer than scheduled. It can lead to cost risks, as longer projects
always cost more, and to performance risk, if the project is completed too late to perform its
intended tasks fully. Apart from the cost estimation and resource allocation usedin CPM, most of the
techniques used in quantitative cost risk analysis are different from those used in schedule risk
analysis.
h. c. Resource risk
i. Run out of material
j. Low inventory
k. Poor quality material
l. Project that’s delayed due to a slow budget approval processes.
m. d. Technology risk:
n. Damage equipment
o. Defective equipment
p. Compatibility equipment
q. System breakdown
2. Outline three examples of tools or techniques that could be used to identify risks as part of a risk
assessment process.
Root Cause Analysis – Root causes are determined for the identified risk. The rootcauses are further used to
identify any future risk.
Delphi Technique – a technique that involves consultation to a team of experts. A list ofrequired information
is sent to experts, responses are compiled and results are beingsent back to them for further review until a
certain consensus is reached
Decision Tree – this helps to analyze many alternatives at one single point of time and amodel of real
situation and this takes into account any future events in making todaydecision and it also helps calculate
monetary expectation value in a complex situation.
3. Outline three sources of information that can be used to gather information on potential risks
within the workplace.
a. Risk probability is the likelihood of the risk event occurring, there are corresponding
numeric value associated with it and that is between 0 and 1 and should be used
which and can be multiplied by the impact (next column) to determine meaningful
risk values.
b. Impact – the impact of the risk event, with the number between 0 and 1 or a dollar
value is good because results in meaningful overall risk values.
d. Risk name/description a risk event can be described with descriptors, such as the
contractor could incur additional material supply cost and attempt to pass this onto
us. Risk identification is time consuming and should not be skirted.
e. Priority – a good risk management plan will identify the most important risk to the
project. Risk has to prioritized starting from 1 and moving on consecutively down up
until they are all prioritized.
5. Summarise the purpose of Australia/New Zealand Standard for Risk Management (AS/NZS ISO
31000:2009) and identify the key principles underlying this risk management standard.
Risk arises in all aspects of organisations operations and at all stages within the life cycle of those
operations. It offers both opportunity and threat, and must therefore be managed appropriately. This policy
confirms Triathlon WA’s commitment to adopting a strategic, consistent and structured enterprise-wide
approach to risk management in order to achieve an appropriate balance between realising opportunities for
gains and minimising losses. It should be read in conjunction with the Australian Standard on Risk
Management (AS/NZ 4360 2004) which provides the overall framework for a risk management system.
Risk management involves establishing an appropriate risk management infrastructure and culture, and
applying logical and systematic risk management processes to all stages in the life cycle of any activity,
function or operation that includes risk. By minimising losses and maximising gains, risk management
enables Triathlon WA to best meet its organisational objectives.
Risk management will be incorporated into the strategic and operational planning processes
at all levels within Triathlon WA.
Risk and the management of risk will be categorised identified and monitored according to
the risk categories defined in the Risk Management Framework.
Risk assessments will be conducted on all new commercial activities, ventures and projects
prior to commencement to ensure alignment with risk appetite and organisational
objectives.
Risks will be identified, reviewed and monitored on an ongoing basis at nominated levels
within Triathlon WA. Where necessary, technical expertise should be obtained to ensure
risk identification and mitigation is robust.
Risks will be assessed against Triathlon WA’s agreed risk assessment matrix according to
agreed definitions of likelihood and consequence.
All identified risks will be recorded in Triathlon WA’s risk management system.
All risks will be assigned an owner who is responsible for managing, monitoring and
ensuring that adequate controls and treatments are being applied so that risks are brought
within tolerable levels.
6. Describe the characteristics, techniques and appropriate applications of both quantitative and
qualitative risk analysis.
Perform qualitative and perform quantitative risk analysis are two processes within the project risk
management knowledge area, in the planning process group. Understanding the difference between the
two processes may be tested on the PMP, CAPM, and the PMI-RMP exams.
While qualitative risk analysis should generally be performed on all risks, for all projects, quantitative risk
analysis has a more limited use, based on the type of project, the project risks, and the availability of data
to use to conduct the quantitative analysis.
Qualitative Quantitative
1. Use word 1. Numbers
Characteristics 2. Descriptive 2. Measurable
3. Trends and pattern 3. Statistical
1. Ordinal scaling 1. Interval scaling
a. High Ex: 1,2,3,4,5
b. Med 2. Ratio
Techniques
c. Low Ex: 10:1, 1/10
2. Likelihood and
consequences
1. Exposition 1. Graphics
Application
2. Explanation 2. Computation
Step 1: Identify the Risk. You and your team uncover, recognize and describe risks that might
affect your project or its outcomes. There are a number of techniques you can use to find project
risks. During this step you start to prepare your Project Risk Register.
Step 2: Analyze the risk. Once risks are identified you determine the likelihood and
consequence of each risk. You develop an understanding of the nature of the risk and its
potential to affect project goals and objectives. This information is also input to your Project
Risk Register.
Step 3: Evaluate or Rank the Risk. You evaluate or rank the risk by determining the risk
magnitude, which is the combination of likelihood and consequence. You make decisions about
whether the risk is acceptable or whether it is serious enough to warrant treatment. These risk
rankings are also added to your Project Risk Register.
Step 4: Treat the Risk. This is also referred to as Risk Response Planning. During this step you
assess your highest ranked risks and set out a plan to treat or modify these risks to achieve
acceptable risk levels. How can you minimize the probability of the negative risks as well as
enhancing the opportunities? You create risk mitigation strategies, preventive plans and
contingency plans in this step. And you add the risk treatment measures for the highest ranking
or most serious risks to your Project Risk Register.
Step 5: Monitor and Review the risk. This is the step where you take your Project Risk
Register and use it to monitor, track and review risks.
This is a good strategy to use for very small risks – risks that won’t have much of an impact on your project
if they happen and could be easily dealt with if or when they arise. It could take a lot of time to put together
an alternative risk management strategy or take action to deal with the risk, so it’s often a better use of your
resources to do nothing for small risks.
Normally transference arrangements are written up into project contracts. Insurance is another good
example. If you are transporting equipment as part of your project and the van is in an accident, the
insurance company will be liable for providing new equipment to replace any that was damaged. The project
team acknowledges that the accident might happen, but they won’t be responsible for dealing with sourcing
replacement kit, moving it to the right location or paying for it as that is now the responsibility of the
insurance company.
A mitigation strategy for this situation would be to provide good training to the Sales team. There could still
be a chance that some team members don’t understand the product, or they miss the training session, or they
just aren’t experts in washing machines and never will be, but the impact of the risk will be far reduced as
the majority of the team will be able to demonstrate the new machine effectively.
You can mitigate against the impact, like in this example, and you can also mitigate against the likelihood of
it happening. Sometimes the actions will be broadly the same; sometimes you’ll have to have some tasks to
reduce the chance that the risk happens and some separate tasks to make the impact of the risk smaller if it
happens.
Exploitation is the risk management strategy to use in these situations. Look for ways to make the risk
happen or for ways to increase the impact if it does. We could train a few junior Sales admin people to also
give washing machine demonstrations and do lots of extra marketing, so that the chance that there is lots of
interest in the new machine is increased, and there are people to do the demos if needed.
Assessment Task 1 Checklist
Student’s name:
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Assessor signature
Assessor name
Date
Assessment Task 2: Risk identification and analysis project
Task summary
This assessment task requires you, in the role of Project Manager at NatureCare Products, to identify,
analyse and evaluate human resources risks associated with establishing new retail outlets for the company.
This will involve identifying risks and then meeting with Senior Management to consult on the risks you
have identified. Following this, you are required to document risks and control measures in a risk register.
Required
Computer with Microsoft Office and internet access
Risk Management Policy and Procedures
Risk Register Template
Risk Management Plan Template
Space for a meeting
Roleplay participants
Timing
The assessor will advise you of the due date of this submission.
Submit
Email to your assessor with your risk management plan attached.
Email to your assessor with your completed risk register attached.
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address
all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if
you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
Assessment Task 2 Instructions
NatureCare Products is an Australian company based in Brisbane. The company commenced business in
1996 and manufactures and eco-friendly, high quality beauty skin care products. The business was
established to cater for a growing demand for skin products that contain eco-friendly and natural ingredients.
There is also an emphasis on eco-friendly packaging.
The company sells its products in health food shops across the country, as well as on-line through its own
web site. The company targets customers that want high quality, eco-friendly products. Market research has
identified that around 70% of customers are professional women aged 25 to 55.
The strategic objectives of the company are to increase market share by 20% At a recent board meeting the
two company shareholders and the CEO discussed options for expanding the business and have decided to
establish a chain of retail outlets in central Sydney and Melbourne within the next six months.
The company is also currently developing more products focusing on a range of products to meet particular
skin needs rather than a one-size fits all. The new products are timed to be ready for sale at the same time as
the opening of the new retail outlets.
The CEO has asked you to take on the role of Project Manager for the business expansion project.
Complete the following activities:
Budget control
Identify, evaluate, mitigate and control risks. Risk and Opportunity Management plan is the
key to success.
Standars:
The risks presented in this management plan must be reviewed weekly so that everything is in
control.
The risk management plan may only be used by authorized NatureCare Products personnel
Risk workshops.
Reference: http://www.justgetpmp.com/2012/02/probability-and-impact-matrix.html
Please, find attached a file with the summary of the risks identified for the NatureCare Products
expansion project, followed by a brief statement of the possible risk treatment actions.
I would like to arrange a meeting on the day of your preference to discuss in more details other
aspects of the Risk Management Plan.
Best Regards,
Project Manager
10. Participate in a meeting with the Project team and the CEO.
At the meeting, go through your risk management plan with the attendees, ensuring that they
agree with the assumptions that you have made. Describe each of the risks that you have
identified, as well as the questions you considered to identify the risks.
Ensure that the meeting participants agree with your risk ranking system, and how it applies to
your analysis classification criteria.
Discuss the likelihood and the severity of each risk, and its overall risk rating as set out in the
Risk Register.
Discuss also possible treatments for each risk. For each treatment, identify and discuss their
strengths and weaknesses as set out in your report.
Agree on risks that need to be documented in the Risk Register as set out in the Policy and
Procedures, as well as actions (treatment control measures) that should be taken for each risk.
Allocate risk responsibilities to project team members. Discuss with management who should be
responsible for each risk management treatment or control method. These staff may not be senior
management, but may be appointed to the project team for this reason.
During the meeting, you will need to demonstrate effective communication skills including:
Speaking clearly and concisely
Using non-verbal communication to assist with understanding
Asking questions to identify required information
Responding to questions as required
Using active listening techniques to confirm understanding
Assessor: set up a quiet space for the meeting.
Other students should continue with their assessment tasks.
Prior to the meeting, read the student’s plan to review the risks they have identified.
Review the Risk Management Plan Assessor to identify additional risks that they may have not
identified. Jointly discuss all identified risks and agree on the six most important for documentation
in the Risk Register.
Go through each of the risks and discuss their severity and likelihood, as well as the consequences of
each.
Discuss treatment methods as set out in the student’s report and in the Risk Management Plan
Assessor.
Discuss the strengths and weaknesses of each control method and agree on appropriate treatments for
inclusion in the risk register.
Vary your responses to avoid collusion amongst students.
You will need to organise at least two other students to attend the meeting. They should have
successfully submitted their project risk notes, and should conduct their own meetings in the same
session to minimise any advantages not hosting the meeting first may give.
Use the Risk Management Plan Template to guide your work. Your risk management plan should
be about four pages long.
Risk 1 run out of stock If the decision to open two new stores Nature Care Products production
factory needs to guarantee supply enough products to sale in two stores, based in an economic
study that show the possible sales in each of the new stores.
Risk 4 Legal issues Hire an external Project Manager can help to minimise the risk of legal
issues. This person could know the legal procedures to open a new store.
Risk 5 Correct location Before decide to start the process of set up the stores is necessary to
development an economic study that helps to find a correct location. Find the correct place can
guarantee the success of sales. Additionally this economic study can evidence how many stores
are the correct to open in central Sydney.
Risk 6 New stores recognition As a brand Nature Care Products has a recognition in some
health food shops across the country, but is necessary to set up an advertising campaign about
the opening of retail outlet stores. It generate an expectative among the potential costumers, also
increase brand recognition
Risks identified
1. To open a two new stores Nature Care Products production factory needs to guarantee
supply enough products to sale in two stores, these with the objective of never get in a
situation of run out of stock.
2. Get new costumers and keep the actual ones is necessary to keep the business running
that way is necessary to hire an appropriate staff to avoid the loose of costumers.
3. Spend more money in set up the new stores the amount initially considered.
4. Is necessary to considerate all legal risks about open a new store, and the risk that may
occur during the construction of the new store such as WHS policies, leasing, insurance,
etc.
5. The new place for the stores could be a risk if this no evaluate by an economic study that
help to find the location.
6. Is easy to people do not realise about the new two stores
In order to treat most of the risks of this project is fundamental to take in consideration all the risk
management approaches. Each one of the measures has been developed to solve each one of
the risk.
The treatment method could be hire an external Project Manager how can contribute to developed
an efficient timetable a bugged. From this person all business expansion project team can learn
how to management and plan this type of projects, and might guarantee the success of this
project.
Impact
Likelihood
Rating
Likelihood
Rating
Impact
No Category including existing Response
# risk controls
Initial Residual
2)Operational Completion of work Yes High High Upgrade union in group Low Low Low
positive before due date members
3)Financial Are funds sufficient Yes High High To quote wisely Mini Low Low
negative to deliver project mal
4)Technical Is the project Yes Sev High Do all the activities in High High High
negative involving potential ere consultation with experts
interruptions to of both the sides.
normal operations of
the organisation’s
website?
5)Operational Does the project Yes High High The established safety High High High
safety involve safety risk assessment to be
negative issues- privacy and done.
data?
Legend for Risk Categories: Negative risks: related to finance lacking, interference
of operations, strategic issues of unnecessary details, etc.
Positive risks: Operational and strategic – early delivery of project
Risk Rating Scales and Overall Rating:VSome of the negative risks may be rated
as low scale and have lower rating because they do not affect the working of the
website. In this category, unnecessary details on website may be taken.
But some to the risks have severe and negative impact on the working and operations of the
website and its rating is high as well as severe. In this category the fund scarcity, operational
risks and security risks may be included.
LIKELIHOOD SCALE
Very Low 1 Security issues with the data
Low 2 Organizational risk policies are not embedded
properly
Medium 3 Time taken for delivery is more than anticipated
High 4 Website is not build according to the client
requirements
Very High 5 Accessibility of the website is not good.
IMPACT SCALE
Very Low 1 As there is no personal data involved
Low 2 Customers are unable to upload their data
Medium 3 This may lead to raise in budget and time
High 4 Will affect client relationship
Very High 5 Customers are not able to access the website
RISK MATRIX
LIKELIHOOD Very Low Low Medium High Very High
IMPACT
1 2 3 4 5
Very Low 1
Low 2
Medium 3
High 4
Very High 5
Overall Level/Rating:
0 – 1 = Very 2 – 4 = Low 5 – 8 = Medium 9 – 14 = High 15 – 25 = Very
Low High
14. Send an email to the CEO (your assessor).
The text of the email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
Attach your revised risk management plan and completed risk register to the email.
Dear CEO,
We have been working on the establishment of the Risk Management Plan for our expansion to
Sydney and Melbourne. The newest Risk Management Plan and Risk Register created are
attached to this email, stating the risks identified, the evaluation of the risks, risk treatments and
other important information.
Follow-up procedures includes your analysis and requests, followed by your approval so it can be
officially recorded and project team can move to the next step.
Best Regards,
Project Manager
Assessment Task 2 Checklist
Student’s name:
Completed
successfully
Did the student: Comments
Yes No
Assessor signature
Assessor name
Date
Assessment Task 3: Risk monitoring an assessment project
Task summary
This assessment task requires you to evaluate a risk control measure that you identified for a risk in
Assessment Task 2, and implement changes in response to this.
Required
Computer and Microsoft Office
Access to the internet for research
Training Survey Results
Manager Feedback
Evaluation Report Template
Timing
The assessor will advise you of the due date of this submission.
Submit
Email to your assessor with your Evaluation report attached.
Email to your assessor announcing risk control measures implemented.
Assessment criteria
For students’ performance to be deemed satisfactory in this assessment task, they must satisfactorily address
all of the assessment criteria. If part of this task is not satisfactorily completed they will be asked to
complete further assessment to demonstrate competence.
Re-submission opportunities
Students will be provided feedback on their performance by their Assessor. The feedback will indicate if
you have satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed your assessor will explain why and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Students are encouraged to consult with their assessor prior to attempting this task if they do not understand
any part of this task or if they have any learning issues or needs that may hinder them when attempting any
part of the assessment.
Assessment Task 3 Instructions
Assume that one of the risks that you identified in your risk management plan was the inability to attract
sufficiently qualified and knowledgeable staff to manage the new retail stores, and that the risk treatment
identified is to invest in the training and development of existing staff to fulfil this role, at least in the short
term.
It was identified that two of the existing customer service representatives are interested in taking on this new
role. Neither of the two customer service representatives have managerial skills nor knowledge, but they
both have excellent company and product knowledge, as well as customer service skills. The company
funded both of the staff members to attend. These staff members are currently managing the two new stores.
A staff survey was sent to the two members of staff who completed the training, and their responses are
collated in the Training Survey Results.
It is now one year later, and the retail stores have now been established in Sydney and Melbourne for five
months. Each store employs a Manager, 2 full-time retail assistants and several part-time and casual staff.
Financially, both stores are performing well, and are already covering their own overheads.
A week ago, both managers were asked to give feedback on how they are coping with their new
responsibilities, and how the training that they received helped prepare them for the tasks that they perform
today. Their responses are collated in the Manager Feedback.
Review the Training Survey Results and the Manager Feedback, as well as the case study
information above, and from Assessment Task 2.
Describe the changes you would make to your Risk Management Plan to ensure that the
risk treatment is more effective the next time a new store is opened.
Identify circumstances that have changed since you wrote your risk
management plan, and how the changes may impact project risks
Determine risk responses to the changed environment
Page 2 of 40 Student ID
BSBPMG517 Manage project risk Student Assessment Tasks
allow companies to discover the flaws before it gets into the action. Once you’re through
the process, you can address the issues and then introduce it. We had defined eight risks
related to the expansion plan. It seems like the risk management treatment worked well.
One of the risks was the inability to attract sufficiently qualified and knowledgeable staff to
manage the new retail stores, and that the risk treatment identified was to invest in the
training and development of existing staff to fulfil this role, at least in the short term. To
review the managers feedback, one of them said the training course gave her some
background in administration but not the skills. Also, both managers informed they are
struggling with the numbers, in other words accounting.
The risk management process consists of three parts: risk assessment and analysis, risk
evaluation and risk treatment. Below, we delve further into the three components of risk
management and explain what you can do to simplify the process.
Risk Identification: Risk identification is an iterative process. As the program
progresses, more information will be gained about the program (e.g., specific
design), and the risk statement will be adjusted to reflect the current understanding.
New risks will be identified as the project progresses through the life cycle.
Staff Input: Since employees are likely to have information to share, it is helpful to
have an agenda prepared to keep some structure and order to the meeting. It is
easy to get off track when employees are offering up information that may be
somewhat off-track from the prepared agenda. Agendas also serves as handy
record keeping as a supervisor can go back and look at old agendas to determine if
certain topics have been covered.
Page 3 of 40 Student ID
BSBPMG517 Manage project risk Student Assessment Tasks
Definitions
Risk Management Process refers to all materials printed or published relating to
NatureCare.
Policy
All the methods and techniques to identify risks in risk management conducted by
NatureCare products will be accurate and ethical. Detailed written procedures regarding
risk management policies are available to all staff at NatureCare premises and are
included in employee induction packs.
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BSBPMG517 Manage project risk Student Assessment Tasks
It should introduce and summarise the contents of the attachment, and seek their
feedback and approval to move forward with the project.
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BSBPMG517 Manage project risk Student Assessment Tasks
Dear CEO,
We have recently received and evaluated the feedbacks from your 2 newest
Managers. The evaluation has considered their points of view, mentioned requirements
and also the internal organizational objectives.
In order to keep a continuous improvement activity, the findings were presented
and discussed with the CEO in a meeting hold on the 6 th of January in order to establish
alternatives that could improve the results and experiences of your new management
team. The decisions made at the meeting includes:
Creation of a Training Program to New Workers, which will be used to induct new workers
to organizational story, culture, legal requirements and other important information. The
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BSBPMG517 Manage project risk Student Assessment Tasks
Program will also approach the first steps for staffs in their departments. Organizational
Induction will be applied in group meetings with all new workers by a HR Staff, while the
departmental training must be applied by the managers of each department. The training
procedure will include a checklist of what needs to be informed to workers in order to
facilitate manager’s approach.
Accountant and Administrator added to the team: HR Department will be opening in the
next month a Recruitment Process to hire 2 new staffs for each position, so they can
cover the stores in Sydney and Melbourne. We expect that with their addition to the team,
managers are less overloaded with the daily activities and becomes able to focus on the
management duties and responsibilities only.
The implementation of these two actions will be formalized and documented on the
next business day and you will be informed on the follow-up activities via email. A meeting
is also to be hold in a couple days.
Best Regards,
Project Manager
Student’s name:
Completed
successfully
Comments
Did the student: Yes No
Student’s name:
Completed
successfully
Comments
Did the student: Yes No
to future projects?
Implement agreed risk responses?
Task Outcome: Satisfactory Not Satisfactory
Assessor signature
Assessor name
Date
Appendix
Page 8 of 40 Student ID