Assessment

Task 1

Lead communication in

the workplace

BSBXCM501

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tasks.
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Unit Title : Lead communication in the workplace

Unit Code: BSBXCM501
Student
name
Student ID
number
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For Trainer and Assessor to complete:
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 ◻ Student requested reasonable adjustment for the assessment

Question Marking Sheet - Assessor to complete.

Did the student satisfactorily address each question as

instructed:
Completed satisfactorily
S NY DN Comments
S S
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Task Outcome: Satisfactory ☐Not Yet Satisfactory ☐

Student Name: Manpreet Sharma

Assessor Name: Shahbaz Moshtael

Assessor Signature:

Date:

Answer all the questions below:

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Question 1

List and outline three (3) legislative requirements relevant to workplace

communication.
(30-50 words/legislative requirement)
Legislative requirements Outline

Privacy Act Privacy Act rights are the guidelines that limit how widely an
boss can look through a representative's belongings or individual;
screen their activities, discourse, or correspondence; and think
about their individual lives, particularly however not solely in the
work environment.

Australian Human Rights
Commission Act
The Australian Human Rights Commission Act 1986 secures
people from segregation in business on account of their religion,
political assessment, public extraction, identity, social cause,
clinical record, criminal record or worker's organization
movement

Confidentiality Act
All staff, workers for hire and other faculty utilized in an
association are needed to treat all customer data with the most
extreme secrecy. Staff with admittance to classified, private or
delicate data are not to unveil this data with some other staff
except if approved to do as such

Question 2

Why are the following organisational requirements relevant to workplace

communication?
(30-50 words/organisational requirement)
Organisational Why it is important
requirements
Policies and procedures
• Procedures plainly characterize a grouping of steps
to be continued in a steady way, for example, how the
association will react to any policy violations.
• Policies address appropriate issues, for example, what
establishes
 Code of conduct
A code of conduct can:
• Set principles and assumptions for representatives to follow
with regards to their conduct
• Let customers and accomplices know your qualities, and
from that point they can work out on the off chance that they
need to work with you - making a degree of
straightforwardness for a solid business relationship
• Define the organization culture

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Organisational Why it is important
requirements
Organisation reputation and  Elevated productivity
culture  Transformational power
 Top performers
 Effective on boarding
 Increased employee engagement
 Decreased turnover
 Strong brand identity

Professional development for  To increase the level of productivity

staff  To increase awareness and makes you versatile
 To open up new opportunities
 To make you confident
 For continuous career development

Question 3

Select and describe three (3) methods/techniques to resolve communication challenges.

(30-50 words/method or technique)
Method/Technique Description
Give feedback React such that shows the speaker you've been tuning in and that you
comprehend what they're saying — regardless of whether you concur or
not. Your input should disclose to them you view their words
appropriately and think of them as deserving of a smart answer.

Conflict Resolution method Conflict resolution is conceptualized as the techniques and

Cultural Intelligence training
cycles associated with working with the tranquil
consummation of contention and retaliation. Submitted bunch
individuals endeavor to determine bunch clashes by effectively
imparting data about their clashing thought processes or belief
systems to the rest of gathering
Cultural Intelligence (CQ) is the capacity to identify with and
work across cultures.
Individuals with higher CQ are generally more effective at
mixing into assorted
conditions. Individuals with high CQ can rapidly adjust their
conduct to fit
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Question 4

Outline two (2) mentoring and two (2) coaching methods. (30-50
words/method)
Mentoring method
Public mentoring
Private mentoring
Coaching method
Humanist coaching
Goal oriented coaching
Outline
Formal mentoring where certain senior individuals are doled out some
new
workers, whom they are to guide and tutor. This sort of mentoring
Where the mentee has by and by recognized a good example for himself,
furthermore, has mentioned his good example to give him vocation
mentoring, to which the other individual has consented to. This sort of
guide mentee
Outline
Humanist coaching has an inseparable tie to assisting
pioneers with coming to their maximum capacity. You've
presumably heard the term self-completion and that is what
is the issue here. It depends intensely on the relationship
set up among pioneers and mentors and the possibility that
the profundity
Goal-oriented coaching is most likely the sort of instructing
in the
work environment a significant number of us are generally
acquainted with. It's tied in with aiding pioneers control and
direct their relational and individual assets to better
accomplishing at least one objectives. The essential
technique is to help the pioneer structure all around made
objectives and build up a compelling activity plan

Question 5

Address the following questions about cross-cultural communication:

Question Answer
What is cross-cultural Cross cultural Communication refers to the correspondence between
communication? individuals who fluctuate in any of the accompanying: working
styles, age, ethnicity, nationality, race, sex, sexual direction, And so
on. This may likewise allude to the utilization of words,
developments, and non-verbal communication to trade, talk about,
and intervene social diferences.

List two (2) principles of • To keep away from miscommunications, talk gradually,
cross-cultural plainly and essentially. Try not to utilize slang, banalities,
communication. language or idioms.

• Incorporate a few words and expressions from the outsider's

language into the discussion. An endeavor to gain proficiency
with a few phrases in the language of the host or guest
demonstrates that some great correspondence

abilities
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 Question
Why is cross-cultural
communication important?
(30-50 words)
List three (3) barriers to
cross-cultural
communication.
Outline how you can
communicate more
efectively with a person
with a disability.
(30-50 words)
Provide an example of how
you can communicate with
a person with an intellectual
disability.
(30-50 words)
BSBXCM501 - Lead communication in the workplace
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02672K
Answer
• To guarantee Business achievement, it's critical to proactively
figure out how to manage cross- social diferences. The most ideal
approach to convey is to fabricate trust with your colleagues and
figure out how to impart effectively
• To conquer social boundaries. By proactively knowing the
correspondence diferences across cultures, organizations can
increment their odds of progress when taking part in multifaceted
correspondence
• To keep away from miscommunication and confusion
• Language diferences
• Social diferences
• Religious convictions
When communicating with somebody with
handicap, it is critical to make sure to treat each
individual as a person. Additionally, treat individuals with
regard and thought and in the manner that you
would need to be dealt with.
Additionally we ought to follow a few stages, for example,
• utilize a typical manner of speaking—don't raise
your voice except if asked to
• be amenable and patient—don't surge the
discussion
• talk straightforwardly to the individual as opposed to the
individual with them
 Make sure you have the person’s attention
before you start talking. Try using their name or
making eye contact.
 Remember that your body language is
important because people with an intellectual
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 Question Answer
answers easy to understand.

 Be prepared to use visual information or to

get visual information from people with an
intellectual disability.
 Be specific and direct. Avoid talking using
abstracts, acronyms, metaphors or puns.

Provide an example of how
you can communicate with
a person with a vision
impairment.
(30.50ords)
 When you meet people who have a vision
impairment, always address them by name and
introduce yourself.
 Speak clearly and in a normal voice - there is
no need to raise your voice.
 Remember that people with vision
impairment can’t rely on the same visual cues as
people without vision impairment. Make sure you
verbalize any thoughts or feelings.
 If a person is accompanied by a guide dog,
don’t pat it, feed it or distract it while it’s in a
harness. A dog in a harness is working to
support its owner.
 When you enter or leave a room, say
something to make sure that the person who has
a vision impairment won’t be embarrassed by
speaking to an empty space

Question 6

What would you include in the following communication protocols relevant to organisational
information needs?
List three (3) inclusions for each.
Communication protocols Inclusions
Internal and external
communication guides  Informing . Raising Awareness and Training Employees

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 Communication protocols
Risk based/emergency
communication guides
Style/formatting of
communication guides
Processes for allocation of
responsibilities for standard
communication
Question7
Outline two (2) communication challenges relevant to each of the following:
Factor
Conflicts with clients or team
members
Potential risks or safety
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Inclusions
and Subcontractors
• Developing a Communication Plan for the Company, to
keep up and improve great neighborly relations
• Setting Up a Liaison Committee
 Creating Effective Emergency Communications
 Emergency Communication Challenges
 Emergency Communication Tools
 Information output.
 information entry
 information storage
 Working at best practice
 Consultation and cooperation in the workplace
 Legal requirement to consult
 Using best practice to support consultation and
cooperation in the workplace
Communication challenges
(30-50 words/factor)
Absence of trust: When you fill in as an individual, you are
utilized
to settling on choices and complete undertakings separately. Yet,
when you work with a group, you need to believe your partners
and
allow them to take a couple of choices for the group. At times,
group
individuals commit errors and it very well may be difficult for
you to trust them with some other choice. In any case, as a group
it is imperative to trust your colleagues and capacity collectively.
Separation: Disengagement is perhaps the most widely
recognized
issues looked by risk
Inappropriate everybody at work
messages. environment.
For the most Groups will in
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 Factor Communication challenges
(30-50 words/factor)
hazards part, hazard data is intricate and loaded With vulnerability. There are
enormous data

Holes, which lead to the failure to give unmistakable data

or on the other hand answers

Doubt in the data source. There are numerous explanations behind an

absence of trust, for example, absence of coordination between
associations, conflict between specialists, harshness, absence of

Information on fundamental rules for successfully

Unethical or inappropriate Lies: Lying is a trait that is detested in and outside the
communication workplace. It kills trust, affects relationships and may
even put
people in trouble.

Taking credits for others hard work: By taking credit for

another person's work, you will be denying the person a
promotion, bonus or commendation for a job well done.
This will
discourage the person from sharing ideas that will benefit
the
company in the future.

Verbal harassment/ Abuse: Employees need to stay away

from using foul language on coworkers in and out of the
workplace. This is very important when dealing with
Appropriately framing
organisational messaging

Question8

Address the following questions:

Question Answer
Define negotiation. Negotiation is an activity in correspondence. All
(30-50 words) practices in negotiation communicate something
specific. All that we do, or don't do, impacts the Other
Party. This incorporates discussions what's more,
quietness. While moderators may quit talking, they don't

Define mediation. It is a structured, interactive process where an impartial

(30-50 words) third party assists disputing parties in resolving conflict

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 Question
Research, select and briefly
outline three (3) techniques
for negotiation, mediation,
conflict resolution and
incident de-escalation.
Select and outline three (3)
diferent communication
styles.
BSBXCM501 - Lead communication in the workplace
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Answer
through the use of specialized communication and
negotiation techniques. All participants in mediation are
encouraged to actively participate in the process. Mediation
is a "party-cantered" process in that it is focused primarily
upon the needs, rights, and interests of the parties.
Technique Outline (20-40 words/technique)
Break out A private session can be helpful at this
Privately stage to provide a break in a process
that can be physically and mentally
tiring. Always make sure there are light
refreshments available. Meet with each
party one at a time (and their support
person if they have one) to discuss
how they are feeling and how things
are going, any concerns they might
have and any options they may be
starting to formulate for resolution
Collaborate Inviting the other party to collaborate
with another offers them an olive branch, showing
party to handle that you’re open to their needs, are
the conflict willing to listen, and that you
understand that dealing with conflict in
the workplace is a two-way street. And
let us not forget that they may actually
deliver some actionable insight on how
to best communicate with them, and
overall approach team conflict
resolution.
Avoid being Being defensive is a tactic that does
defensive not lead to a positive outcome when
dealing with conflict. Rather than
listening to the other person’s point of
view and understanding their complaint
Communication Outline (20-40 words/style)
style
The Assertive Assertive communication is born of
style high self-esteem. It is the healthiest
and most effective style of
communication - the sweet spot
between being too aggressive and too
passive. When we are assertive, we
have the confidence to communicate
without resorting to games or
manipulation. We know our limits and don't
allow ourselves to be pushed beyond them
just because someone else wants or needs
something from
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 Question Answer
us. Surprisingly, however, Assertive is
the style most people use least
The aggressive This style is about winning - often at
style someone else's expense. An
aggressive person behaves as if their
needs are the most important, as
though they have more rights, and
have more to contribute than other
people. It is an ineffective
communication style as the content of
the message may get lost because
people are too busy reacting to the
way it's delivered
The submissive This style is about pleasing other
style people and avoiding conflict. A
submissive person behaves as if other
peoples' needs are more important,
and other people have more rights and
more to contribute.
Select and outline three (3) Communication Outline (20-40 words/method)
diferent communication method
methods. Verbal Verbal communication entails the
communication
use of words in delivering the
intended message. The two major
forms of verbal communication include written
and oral
Non verbal Nonverbal communication entails
communication communicating by sending and
receiving wordless messages. These
messages usually reinforce verbal
communication, but they can also
convey thoughts and feelings on their
own
Visual A third type of communication is visual
communication communication through visual aids
such as signs, typography, drawing,
graphic design, illustration, colour and
other electronic resources

https://www.preftrain.com.au/courses/cultural-intelligence-training/
https://www.brighthubpm.com/methods-strategies/79297-comparing-various-forms-of-
communication/

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 https://www.afdo.org.au/resource-communication-with-people-with-disabilities/

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