Professional Documents
Culture Documents
TP Certification Guide
TP Certification Guide
certification with
ServiceNow
START
People are at the heart of
customer success
With training and certification, you will learn to master
ServiceNow® capabilities through hands-on, real-world
instruction to helps you meet your goals. Whether you
take virtual or in-person courses from ServiceNow, or from
one of our Certified Training Partners, you will learn to be
successful with the Now Platform.
Developer path
Specialize in configuration, scripting, and integrations.
If you are on the path to becoming a certified
application developer (CAD), you will learn how to
create applications by designing application tables,
creating and implementing forms, controlling access,
and integrating workflows into applications. You will
specialize in a product and learn to take full advantage
of the Now Platform®.
Administrators
Manage and maintain the Platform.
Discover the most essential elements of managing and
maintaining the Now Platform.
ServiceNow experts are our front
line for release readiness
The ServiceNow certification maintenance program is
essentially a commitment between us and our certified
experts to stay up to date on the latest release.
Delivery
Types 1 2 3 4
Cloud Provisioning & Governance Fundamentals Cloud Provisioning & Governance Advanced CIS – Cloud Provisioning & Governance
IT
Project Portfolio Management Fundamentals Project Portfolio Management Implementation CIS – Project Portfolio Management
Domain Separation Domain Separation Service Provider Domain Separation CIS – Service Provider
Basics Configuration Architecture Implementation
Vendor Risk Management Fundamentals Vendor Risk Management Implementation CIS – Vendor Risk Management
SECURITY
Security Operations Fundamentals Security Incident Response CIS – Security Incident Response
GRC Fundamentals Risk and Compliance Implementation CIS – Risk and Compliance
Customer Service Management Fundamentals Customer Service Management Implementation CIS – Customer Service Management
CS
Field Service Management Mobile Development
Field Service Management CIS – Field Service Management
Fundamentals Fundamentals
PLATFORM
Automated Test
APPLICATION Scripting Fundamentals Application Development Fundamentals Certified Application Developer
Framework
DEVELOPMENT
ServiceNow Performance Performance Analytics Responsive Performance Performance Analytics
CAS – Performance Analytics
Fundamentals Analytics Essentials Fundamentals Dashboards Analytics Widgets Advanced
Micro-Certification Path
as of 3/26/21, subject to change Self-paced or on demand training available
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