Accessing the call Introducing yourself and others
• Put in your access code. • Hello everyone, Jane here. • Press the pound key/hash key. • Hello, it’s Jane. • Is everyone online? • I think John is joining us, John are you there? • Are we waiting for anyone else? • Yes I’m here, hello everyone. • Jane are you here? • Can everyone hear me? • Has John joined us yet? • Who just joined?
Slides/Presentation Starting the meeting
• Can everyone see the slides? • Welcome to today’s conference call. • Next slide please. • The purpose of today’s call is... • I can’t see slide 3. • Has everyone seen the agenda? • Has the presentation loaded? • We’ve got a lot to discuss today. • No, it’s still loading. • We have 5 main topics for discussion. • Can everyone see my screen? • Have you downloaded the document?
Interrupting Managing behaviour
• Can I just come in here? • Please can we stick to the agenda. • I have a question… • We are getting side tracked. • May I say something? • Please can you mute yourself if you are not • Could I just clarify something? talking. • Could we just go back to slide 2? • Sorry, I was on mute. • Can I make a suggestion? • Please use the “raise your hand” indicator if you want to speak. • Can we deal with that on next week’s call please? • You are talking over each other, I can’t hear what anyone is saying. • Let’s move on.
Email: english@abbeycommunication.com Conference Calls November 2017
Poor sound quality Comprehension problems
• Are you on mute? • Is everyone with me? • There are a lot of background noises. You cut • Yes, I’ve got that. out, can you say that again? • Could I just check I’ve understood? • I’m having connection issues • John, is that your understanding? • Have we lost John? • I’m sorry I didn’t really understand that, please • There’s an echo on the line. can you say it again? • Please adjust your speaker volume. • I didn’t catch that point John, can you say it • There’s some interference on the line. again please? • You are breaking up/cutting out. • Can you speak more slowly please? • Please can everyone speak up. • Let’s deal with one thing at a time.
Ending the call General Advice for Conference Calls
• Thanks for your contribution everyone. • Ask native speakers to slow down. • I think that’s everything. • Familiarise yourself with the technology before • It’s 2.30pm, it’s time to finish. the call. • We should stop now and come back to this on • Ask for written minutes after the call so you Thursday. can check you’ve understood everything. • It’s been a really useful discussion thank you. • Ask for an agenda before the call so you can prepare. • I’ll send the minutes to you all later in the week. • If you can’t hear, or don’t understand say so! • Let’s review the action points before we finish. • Enter the call 5 minutes before hand so you don’t arrive late and stressed. • I’ll close the call now, thank you everyone. • Can you email the slides to everyone please? • We’ve run out of time, we need to stop. • I need to go to another meeting, sorry everyone. • It’s been a really fruitful discussion thank you. • We’ve made some progress, but let’s come back to this issue on the next call. • That’s all we have time for, we’ll have to discuss the remaining items next time. • When’s the next call? • Shall we book the time for the next call now?