BM1708

Name Marvin Magbanua Section Date

QUIZ
CASE ANALYSIS: The Busy Boss
John Gill is a busy man. No matter how fast he works, it seems that he’s always left behind.
Consequently, when an employee brings Gill a problem, he is not a good listener. He would open his mail
or answer the telephone, and would constantly glance at his watch while the employee is talking. In
addition, he makes outright judgment and would always dive into conclusion on any given situation. As a
result, John keeps being blindsided by new problems in the organization that seem to get more and
more serious.

Answer the following (2 items x 10 points):

1. Describe the inhibitor/s to communication demonstrated on the above scenario.

Poor Listening skills. John Gills is not good listener when their employee brings him a problem, his
not listened carefully and Annalise the problem before they gave a Final conclusion to the
problem, so the problem on there organization will become more and more Seriously.
2. Provide suggestions to Gill on how to become an effective listener.
I suggest to Gill to more active in listening and before gave the final conclusion to the problem, he
Cloud to Annalise the problem and conduct investigation before he gave accurate solution to the
particular problem. The importance thing of what he going to do if that they have a problem, is to
listen and Annalise the problem carefully and give accurate solution for them, as to solve the
problem, to not the problem will become seriously damage to the organization.

Rubric for grading:

CRITERIA PERFORMANCE INDICATORS POINTS

Content Provided specific related answers with 8
related details
Grammar Used correct grammar, punctuation, 1
spelling, and capitalization
Organization Expressed the points in clear and 1
of Ideas logical arrangement of ideas in the
paragraph
TOTAL 10
Reference:
Goetsch, D. (2014). Quality management for organizational excellence: Introduction to total quality.
United Kingdom: Pearson Education Limited.

08 Quiz 1 *Property of STI

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