Bombardier Inc.

Bombardier Regional Aircraft Division

Garratt Boulevard
Downsview, Ontario
Canada M3K 1Y5
Telephone (416) 633-7310

IN-SERVICE ACTIVITIES
Customer
Services

Report No. 98-01

February, 1998

THIS REPORT SUMMARIZES IN-SERVICE ACTIVITIES

AND IS FOR BOMBARDIER REGIONAL AIRCRAFT
CUSTOMER INFORMATION ONLY.

FLEET STATISTICS

(THROUGH January 31, 1998)

Airplanes In Service 204

Total Flight Hours 1,010,444.00
Total Flight Cycles 895,255.00
High Flight Hours (A/C 4) 12,609.00
High Flight Cycles (A/C 12) 10,923.00
 Report No. 98-01
February, 1998

ALL OPERATOR MESSAGES ISSUED FOR THE PERIOD

OF November 1, 1997 to January 31, 1998

A.0.M. ATA SUBJECT

0211 5331 Fwd Extension Pressure Bulkhead Cracking - Status Update

0212 3220 CRJ Nose Tire Wear Life-Discussion
0213 5300 Alert S.B. A601R-53-033 Vertical Stab Cruciform Fittings Insp/Repair of Channels
0214 3210 R/H MLG Shock Strut Upper Lug Damage
0215 0000 Organizational changes at BRAD
0216 3230 NLG Clunk on Retraction
0217 0500 Cleaning of Windshield & Wing Leading Edges
0218 3461 FMS 4200 - Flight Plan Differ After Visual RWY Extention Edit
0219 7250 Borescope Inspection of Engine 2nd Stage Nozzle
0220 5240 Issue of Alert S/B A601R-52-090 Dated 09 Dec ‘97
0221 2000 SBs & Revs Released to Correct Wiring & Connector Installation on Anomalies on CRJ
0222 5300 A.D. CRJ Pressure Bulkhead at FS409 + 128
0223 ALL New Layout/Format for CRJ Service Bulletin
0224 0000 CRJ Incident
0225 3420 Reversed Attitude Directions
0226 5300 CRJ Pressure Bulkhead at FS 409 + 128 - AD Revision
0227 0000 CRJ Action Center Holiday Coverage
0228 0000 CRJ Operators’ Conferences

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 Report No. 98-01
February, 1998

98-01-7830 - THRUST REVERSER - EMERGENCY STOW ON GROUND

By: Georges Turcotte Propulsion/APU Systems,CRJ In-Service Support.

Recently an Operator reported a Thrust Reverser incident which caused damage to the Thrust
Reverser components. Although the Thrust Reverser investigation team is putting forward
fixes to prevent further occurrences, we are taking this opportunity to remind Operators’ of the
importance of NOT using the Emergency Stow on ground. The following is taken from Service
Letter RJ-SL-78-004 released March ‘97.

“It has been reported that some operators have used the Emergency Stow to clear
unlocked messages on the ground. This practice is in opposition to maintenance
practice which requires that an inspection and rigging check be made in order to clear
the snag.

On the Canadair Regional Jet, the Emergency Stow switches for the thrust reversers
(T/R) are intended to be used in the event of an uncommanded thrust reverser
deployment or thrust reverser unlock message in-flight.

The use of the Emergency Stow is intended as a means to either restore the T/R to the
stowed position or prevent it deploying once unlocked. Once Emergency Stow is used
in-flight, it should not be switched off until the aircraft is safely on the ground. The use
of the Emergency Stow to attempt to clear “T/R Unlocked” messages is not part of the
design intent and may contribute to further problems.

The use of Emergency Stow as a way of clearing an unlock message may put
unintended stress on the thrust reverser system and result in further messages or in
some cases system damage. Also it does not correct the problem which may have
been lubrication related or rigging, it merely postpones maintenance action until
something happens which cannot be cleared.

The proper procedure in the event of a T/R Unlock message on the ground is to:

1) Visually inspect to determine if the cause of the message can be detected.

2) Manually crank the T/R to the stowed position per AMM and observe that the flex
shaft lock is fully engaged.
3) If the message persists, cycle the T/R using either engine air or shop air per AMM
using the normal T/R (piggy back) operation.
4) If the unlock message cannot be cleared by the above, manually crank the T/R to
stowed position and lock out per AMM and dispatch as T/R inop per MEL / DDG.”

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 Report No. 98-01
February, 1998

98-01-3240 LANDING GEAR - MAIN AND NOSE TIRE - INTERMIX OF DIFFERENT

VENDOR TYPES/BRANDS
By: Dave Grant, Mechanical, CRJ In-Service Support.

This report is to clarify interpretation of a note which appears in the CRJ Illustrated Parts
Catalogue (IPC) sections 32-41-00 and 42-42-00 under nomenclature for the Main and Nose
tires. The note which appears next to the part numbers for both of the approved tire brands for
the main and nose, reads as follows:

“TIRES MUST BE CHANGED AS A SET”

This note makes reference to the intermix of different tire types/brands on the same axle,
instructing the operator not to install two different types on the same axle (ex. Michelin on L/H
INBD & Goodyear on L/H OUTBD or Michelin on L/H NOSE & Goodyear on R/H NOSE). The
restrictions are due to differences in tire design characteristics, such as static deflection, and
are intended to prevent a situation where one of the two tires on the same axle is forced to
consistently carry a majority of the load.

The subject note in no way implies that two tires of the same type/vendor must be changed as
pairs in the case where only one is worn or cut to limit. The note refers only to intermix of
different vendor/part number tires.

Bombardier is currently evaluating the possibility of lifting the intermix restriction for the main
gear tires. Please see CRJ Service Letter RJ-SL-32-021, released June ‘97 for details. There
is no plan to remove this restriction for the nose gear tires.

The subject note will be deleted from IPC section 32-41-00 for the main gear tires in revision
15 of the CRJ IPC (release target 2nd qtr ‘98). The note in section 32-42-00, nose tires will be
clarified or deleted in an upcoming revision.

This issue is considered closed.

4
 Report No. 98-01
February, 1998

98-01-3212 LANDING GEAR - CORRECT ORIENTATION OF MAIN LANDING GEAR

ACTUATING MECHANISM BELLCRANK/ROD
By: D. Grant, Mechanical, CRJ In-Service Support

There have been reports from Operators of damage to Main Landing Gear (MLG) Door and
actuating system rods due to improper orientation of the MLG door actuating bellcrank (p/n
601R31185-13, 14, 15 or 16) and push/pull rod (p/n 601R31212-9 or 10).

When properly installed, the lower attachment of the push/pull rod (to the bellcrank) should be
positioned outboard of the bellcrank pivot point (the point at which the bellcrank is attached to
the main gear fitting). The joint overcenter should be outboard (see illustration).

If the rod and bellcrank are installed with the overcenter inboard of the bellcrank pivot, damage
can occur to the MLG and/or MLG door during subsequent gear retraction.

CRJ Aircraft Maintenance Manual (AMM) section 32-12-10, Task 32-12-10-400-801

- Installation of the Push/Pull Rod, and section 32-12-15, Task 32-12-15-400-801 -
Installation of the Bellcrank Assembly, will be revised to reflect the above special
instructions. The changes will appear in revision 18 to the AMM, scheduled for
release in October, 1998.

This issue is considered closed.

5
 Report No. 98-01
February, 1998

98-01-3411 ICE & RAIN PROTECTION - PITOT PROBES CLEANING & COVERS
By: J. Micheal McKinnon, Avionics/Electrical, CRJ In-Service Support

In the third quarter of 1996, all the pitot covers were changed from plastic to a rubberized
material. This was done as the first part of a two part solution because it was reported that the
plastic covers were being melted and permeating to the pitot probes. Investigation revealed
that the covers were not being removed during maintenance and pre-flight activities when the
APU was operating. Under these conditions the pitot probes are powered-ON at 50%.

The rubberized pitot covers were designed to not melt when heated, but to deteriorate, thereby
saving the pitot probes. It has now been reported to Bombardier that the inadvertent heating
of rubberized covers is causing granular pieces from the interior of the covers to scrape off.
This condition occurs when the covers are installed onto the probes. Granular debris is also
finding its way into the probes and blocking the water drain holes on all three probes, and the
static ports on the two main pitot probes. Under these conditions more water than expected
can find its way into the lines.

Pictures of these covers have been supplied to Bombardier, shown below.

Bombardier recommends that all Operators inspect and replace probe covers that demonstrate
these conditions. Further, Bombardier recommends that all the drain and static holes in the
pitot probes be inspected and cleaned if necessary, as per the AMM tasks 34-11-00-140-801 &
34-11-00-140-802. This cleaning process can be part of the 72 elapsed hour service check,
item R (1).

Bombardier is looking into covers that will not burn or deteriorate in this way should they be
inadvertently be heated.

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 Report No. 98-01
February, 1998

The second part of the corrective action taken by Bombardier was to create a mod that
disconnected the generator on-line signal from the APU going to the Air Data Heater
Controller. This removes the possibility of the probes being automatically heated to 50% while
the APU is running during maintenance and pre-flight activities. To heat the probes, under
these conditions, the probe switch on the overhead panel in the cockpit must be switched
“ON”.

SB 601R24-082 was released in October 1997 for in-service aircraft for this wiring change.
Bombardier highly recommends this SB be incorporated by the Operators at their earliest
opportunity.

This issue is considered open.

7
 Report No. 98-01
February, 1998

98-01-2820 - FUEL - TRANSFER SHUT OFF VALVE

By: P. Ste. Marie, Mechanical, CRJ In-Service Support

In the past, Operators have expressed concern regarding the reliability of the fuel transfer
shutoff valves. The valves failed to function and/or fuel leaks were reported at the wing rear
spar in the wheel well area through the wire conduit. These valves allow fuel transfer to the
center tank and to each of their respective main tanks and are fully controlled by the fuel
system computer. When either of the main tanks is less than 93% full, the computer removes
a ground signal to the applicable transfer shutoff valve which causes the valve to open. An
open valve will allow fuel from the center tank to be transferred to the applicable main tank.
When the main tank reaches 97% full, the fuel computer will select the transfer valve to the
closed position. These valves feature a fail safe open mechanism so electric power is applied
to keep them closed.

Failure analysis reports show that the solenoid and the hall-effect sensors were burning out
due to overheat. Overheat was also the cause of internal seal damage which in turn lead to
the fuel migrating into the electrical conduit. Tests have shown that, any leakage into the
conduit which leads to an explosion, is such that the results of the explosion would have no
effect on safe operation. Tests have also shown that the temperature of the body of the valve
would not result in any unsafe condition.

Fuel computers p/n 736643-9, and previous configurations, keep the valve energized (closed),
when the center tank is empty. With the valve energized (closed), and center tank empty,
overheating of the valve may occur.

Intertechnique Service Bulletin 736643-28-001, “Fuel Quantity Gauging System Product

Improvement to Fuel Control Unit p/n change to 736643-10”, has been issued in order to
prevent the above situation from occurring. With the new computer “-10” installed on the
aircraft, the fuel transfer shutoff valve will remain de-energized (open), when the center tank is
empty.

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 Report No. 98-01
February, 1998

Bombardier and Intertechnique recommend that

Operators incorporate the above Service Bulletin at their
earliest opportunity.

This issue is considered closed.

Fuel Transfer Shut Off

Valve

9
 Report No. 98-01
February, 1998

SIGNIFICANT SERVICE BULLETINS ISSUED FOR THE PERIOD OF

November 1, 1997 to January 31, 1998

S.B. Subject Date Issued Alert Bulletin

601R-21-014B Duct Overtemperature Switch And Temperature Controller Replacement 23-Jan-98 No

601R-21-033 Replacement Of Backshell Of Conn P11hh 30-Jan-98 No
601R-21-040 Ground Air Conditioning Access Door Modification 19-Dec-97 No
601R-22-011 Replacement Of The Connector Backshell J6ca 28-Nov-97 No
601R-23-018A Add Capability For Comm3 And Hf Tuning And Eliminate Fan Failure 16-Jan-98 No
601R-23-029D Installation Of A Single HF 13-Nov-97 No
601R-23-032F Installation Of A Selcal System 12-Dec-97 No
601R-24-037B Addition Of Cover Over JB-7 09-Jan-98 No
601R-24-041A Circuit Breaker Panels - Relocation Of The Spare Fuse Holder 04-Dec-97 No
601R-24-043A Installation Of Connector Mounting Plates On All Elec Connectors At FS621 05-Jan-98 No
601R-24-044 Add Lockwire To Battery Charger Connectors P8pa & P13pa (Aft Eqpt Cmpt) 21-Nov-97 No
601R-24-053A Replacement Of The IDG Oil Cooler Lines 04-Nov-97 No
601R-24-057 Replacement Of Backshell Of Conn .P181 16-Jan-98 No
601R-24-065 Jb10/Jb11 PSEU Tray - Metering Plate Removal 09-Jan-98 No
601R-24-070A Drip Loop Rework On Connectors J254, J264, J268, J250, J255, 19-Jan-98 No
601R-24-071 Backshell Replacement J249, J251, J252, J263, P247, P272, J6cd 16-Jan-98 No
601R-24-075 Backshell Replacement J420, J422, J424,J8cf,1j16cn,1j18cn 27-Jan-98 No
601R-24-076 Backshell Replacement J421, J423, J425,J9cf,1j15cn,1j17cn 27-Jan-98 No
601R-24-083 Integrated Drive Generator (IDG) - Installation Of The O-Ring M83248/1-269 01-Dec-97 No
601R-25-088B Installation of the 2nd aft flight attendant seat 12-Nov-97 No
601R-26-012 Class "C" Cargo Compartment, Firex Bottle Cartridge O-Ring 28-Nov-97 No
601R-27-073 Pitch Disconnect Cable Engagement Inspection And Modification 19-Jan-98 No
601R-27-081-1 Reduced Rudder Travel Modification 13-Nov-97 No
601R-29-013B Left Wing Spoiler Hydraulic Installation 30-Jan-98 No
601R-29-020A Hydraulics-General-Support At FS513.00-Reinforcement/Improved 23-Jan-98 No
NAT Access
601R-30-022C Wings-Leading Edges-Thermal Switches-Modification Of Type 12-Dec-97 No
And Connection
601R-30-025 Wings-Leading Edges-Thermal Switches Panels Replacement 12-Dec-97 No
601R-31-016 EICAS Update 16-Jan-98 No
601R-32-049 Installation Of A New Parking Brake SOV 15886-3 16-Jan-98 No
601R-32-069 Ldg Gear-Alt Extension/Retraction-Upgrade Of The Turnbuckle At The 02-Dec-97 No
NLG Door
601R-33-014G Maintenance, Boarding, And Stair Lights Transfer From Main Battery Bus 19-Dec-97 No
601R-33-021 Addition Of Landing & Taxi Lights - Pulselite System 15-Dec-97 No
601R-33-029A Lights - Logo Light - Installation Of Option 05-Dec-97 No
601R-34-069C Installation Of A Second Fms System 14-Nov-97 No
601R-34-071B Installation Of New HGS Sunvisor 29-Jan-98 No

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 Report No. 98-01
February, 1998

S.B. Subject Date Issued Alert Bulletin

601R-34-085D Installation Of An Onboard Data Loader 12-Dec-97 No

601R-34-087A-1 Installation Of HGS Cpmponents, Activation, And Deactivation 29-Jan-98 No
601R-34-094B Installation Of A New ADC (822-0372-140) And New ARP 622-9819-104) 14-Nov-97 No
601R-34-096C Installation Of The GPS Provisions 07-Nov-97 No
601R-34-096D Installation Of The GPS Provisions 04-Dec-97 No
601R-34-097A Single GPS Installation 07-Nov-97 No
601R-34-098D Installation Of New FMC (Fmc 4200) For Single FMS System 02-Dec-97 No
601R-34-106 Attitude Heading Reference System (AHRS) Caution Plates Installation 30-Jan-98 No
601R-38-039 W/Waste-Waste Disposal-Serv.Panel Connector Change For Corrosion 19-Dec-97 No
Prevention
601R-49-010B Airborne Auxiliary Power Gas Turbine Engine 09-Jan-98 No
601R-49-011 Airborne Auxiliairy Power - Gas Turbine Engine - Replace FCU 19-Dec-97 Yes
601R-49-013A APU Door Inlet Backlash Problem Rectification 07-Nov-97 No
601R-52-078A Passenger Door - Upgrade Of The Gas Springs 21-Nov-97 No
601R-52-089 Service Door Shaft Housing Replacement 19-Dec-97 No
601R-52-090 Passenger Door - Motor Cable Pulley Special Bolt Introduction 19-Dec-97 No
601R-52-096 Service Door Housing Assy Replacement 09-Dec-97 Yes
601R-53-033B Cruciform Fitting Channel Special Inspection And Modification 04-Nov-97 Yes
601R-53-042 Pax Door Surround Structure Inspection 18-Dec-97 No
601R-53-045D Fuselage - General - Inspection Of The Pressure Bulkhead At FS409+128 22-Dec-97 No
601R-53-046B Fuselage - General - Repair Of The Pressure Bulkhead At FS409+128 22-Dec-97 No
601R-53-047D Fuselage - General - Reinforcement Of The Pressure Bulkhead At FS409+128 22-Dec-97 No
601R-55-005A Stabilizers - H/Stab - Visor Fitting Improvement 17-Nov-97 No
601R-56-001 Windows, Door - Service Door - Replacement Of Attachment Screws 05-Dec-97 No
601R-57-014B Deletion Of Leading Edge Notch W/S 148.019.(Addition Flap Setting) 23-Jan-98 No
601R-57-022A Introduction Of Inbord Flap Vane Pad 12-Dec-97 No
601R-57-024 Wing Leading Edge Skyflex Aerodynamic Sealant Removal 12-Dec-97 No
601R-77-005 Installation Of An Engine Vibration Harness Extension 15-Dec-97 No
601R-78-009 Pylon Casting Corrosion Protection 30-Jan-98 No

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 Report No. 98-01
February, 1998

Compiled By:
Miriam Rodgers Frank Baistrocchi
CRJ In-Service Support Manager, CRJ In-Service Support
BRAD BRAD

For additional information on any of these in-service items, please contact the local
Bombardier Regional Aircraft Field Service Representative or Bombardier Regional
Aircraft Division, CRJ In-Service Support Department, 400 Chemin Cote Vertu
Ouest, Dorval, Quebec, Canada, H4S 1Y9; Telephone (514) 855-5000.

12
Bombardier Inc.
Bombardier Regional Aircraft Division
Garratt Boulevard
Downsview, Ontario
Canada M3K 1Y5
Telephone (416) 633-7310

IN-SERVICE ACTIVITIES
Customer
Services

BOMBARDIER REGIONAL AIRCRAFT CRJ FIELD SERVICE REPRESENTATIVES &

ASSIGNED LOCATIONS

Serge Rosa (YYZ) Mike Robinson Steve Harrison David Kirstuik

905-676-2466 Skywest Saeaga Airlines Air Littoral
Hal Hughes (YUL) Salt Lake City, Utah Kota Kinabula Montpellier
Air Canada U.S.A. Malaysia France
Montreal, Quebec, Canada Phone: 801-575-2076 Phone: 60-88-247337/245337 Phone: 33-4-6720-6861
Phone: 514-422-6829
Tom Schweiger Clint Eaton (BBAD) Gilles Potvin (MCO) Scott Carruthers
European Area Rep Xerox 407-825-3863 South African Express
Innsbruck, Austria White Plains, NY Otto Buth (CVG) Johannesburg, South Africa
U.S.A. Dan Pitts 2711-978-6797
Phone: 43-512-286-559 Phone: 914-946-0204 Comair
Cincinnati, Ohio, U.S.A.
Phone: (606) 767-7852
Bruce Chown Nick DelVecchio Doug Caldwell Jason Schick
Lufthansa CityLine Southern Winds Dac Air Tyrolean/Lauda Air
Flughafen Koln-Bonn Cordoba Bucharest Graz
Germany Argentina Romania Austria
Phone: 49-2203-55051 Phone: 54-5182-3953 Phone: 401-222-5489 43-1-7007-6757

Robert Labelle (DFW) Maurice Leblanc (MCN) Joe Basile (IAD) Raynald Godon
Gary Reid (SNA) 912-784-0318 ext. 212 Atlantic Coast Airlines Midway Airlines
Mesa Airlines Peter Baker (ATL) Washington, DC, USA. Durham, North Carolina
FortWorth, TX, USA. Atlantic Southeast Airlines (703) 925-6176 (919)-956-4800
Phone: 817-740-6615 404-765-1927
Martin Tremblay
Adria
416-375-3982
 2 Report No. 98-01
February, 1998

BOMBARDIER REGIONAL AIRCRAFT DHC8 AREA FIELD SERVICE

REPRESENTATIVES AND LOCATIONS

Max Ingold Ross Hitchins Bent Lund Peter Jones

Air Alliance Regional Manager Americas Brymon Canadian Regional
Eastern Canada London, Ontario United Kingdom, Western Canada
Ste Foy, Quebec, Canada Canada Plymonth, UK and Hawaii
Phone: 418-564-5168 Phone: 519-659-5527 Phone: 44-1752-787699 Calgary, Alberta
Phone: 403-974-2464
Kelly Doles Maurice Takahashi Robert Condamines Philip Markham
Penta Pena Horizon Airlines Tavaj Transporte Aeros Middle East Area Rep.
Para, Brazil Western USA Brazil Abu Dhabi, UAE
Portland, Oregon , U.S.A. 55-68-223-2866 Phone: 971-653-788
Phone: 55-91-523-2253 Phone: 503-249-4482
Mike Rosso Norm Spraggs Wah Liang Foo Glenn Hansen
South & Central America Air Niujini Royal Wings GMG Airlines
Miami, Florida, Papua, New Guinea Amman, Jordan Banani, Bangladesh
U.S.A. 675-327-3451 882-885-845-9, 889-019
Phone: 305-255-2643 Phone: 416-375-3982
Ray Gatt Jason Tai Nigel Keys Scott Carruthers
South East U.S.A. Great China Airlines Rheintalflug South African Express
Piedmont Airlines GCA Austria South Africa
Salisbury, Maryland, U.S.A. Taipei, Taiwan Phone: 41-71-8585-124 Phone: 2711-978-6797
Phone: 410-860-9488 Phone: 886-2-545-0039
ext. 604
Brent Lund Peter Karlovcec Dena Porter Steve Harrison
Widerøe Ryukyu Air Commuter Australia Area Rep Regional Manager
Floro, Norway Naha City, Okinawa, Japan Mascot, NSW Asia/Pacific
Phone: 47-755-13608 81-98-858-3348 61-417-809-379 60-12-208-9134

Mike Robinson Doug Caldwell Chris Davey James Ranger

Western USA Area Rep Dac Air Midroc Air Muldives
Salt Lake City, Utah Bucharest, Romania Addis Ababa, Ethiopia Republic of Maldives
801-575-2076 401-222-5489 251-1-61-1366 416-375-3982

Tom Schweiger
European Area Rep
Innsbruck, Austria
43-512-286-449