Record of Discussion

Ryan Gardo Manila/ SOC

Employee Name Location/Department

T1 Network Security Analyst (Manila) 01/17/2019

Position(s) Date

Event/Concern/Issue/Accomplishment/Result/Recognition

This document records the incident regarding Securus email with an email subject:”SARP Update
Request (01/10/2020)” in which the second request of the client was not accomplished. Analyst
acknowledged missing it but has committed to be careful moving forward. It was explained that this
type of error affects customer satisfaction. 

Future client-impacting error will be dealt with higher disciplinary actions. 

I have read this document, had the opportunity to ask questions and will fully comply with the
Company's request.

 
Employee's Signature

   
Manager's Signature Title