Group 1:

Question 1

Dear Mr. Tan,

This letter is to inform you that we have not _(1)_ the payment of $5000 loan that you have
_(2)_ from us.

Under the contract, you are 3 days late for your payment _(3)_. If you do not resolve the issue
within the next 7 days, we are _(4)_ to follow our previously agreed _(5)_rules.

If there is any question about your bill, please call my office _(6)_. Thank you for your _(7)_
attention to this matter.

Respectfully,

A. required B. Borrowed C. Breaches of contract D. The bill E. Received F. prompt

G. immediately

Question 2
A. Date: May 25, 2021
B. If we still do not your respond from you about this payment, we will use law to
contact you. We hope you reply this reminder letter so that we can keep a good
relationship and cooperation in the future.
C. Respectfully,
D. From: TLC Financial Company
E. We have not yet received $5000 payment of your loan that was overdue 2 weeks
ago. We sent you a notice letter 1 week ago but we did not received your
response.
F. To: Mr Tran Thanh Tan
G. If there is any reason you cannot make full payment, please call us immidiately at
the phone number (028) 38 222222 or send the respond at email
tlcfinancial@gmail.com.

1.F 2.D 3.A 4.E 5.B 6.G 7.C

Group 2:

Question 1:

A: We are company which provided food, item and medicine for smal animal like
hamster and bird. We have eatablished 2 year and have large customer on online market.

B: If you have interest about our product just reply this email or contact me before the
end of sale.

C: Dear Mr. Nam,

D: 12 June, 2021

E: Hamster Company

345 Nguyen Thi Minh Khai Street, District 1

F: Nguyen Minh Nam

23 Tran Nao Street, District 2

G: I thought you might be interesting in knowing that some new food and item has
arrived to my shop. Besides that promotion will be started on 1 July,2021. In the first 20
guest with bill over 100.000 VND on 1 July we will give you voucher to discount 20%
and if you show me this email we have small gift to your pet.

H: Best regards,

Ngoc

Nguyen Hong Ngoc

Sales of Hamster Company

Question 2: Filling into the letter

Continued; bring; measure; warning; hitting; annouce; future

Pham Bao Ngoc

31 Dien Bien Phu Street, Binh Thanh District, HCMC

Dear Ms.Ngoc,

I am happy to _(1)_ to you the information of new Msmart Watch Series 2 that my
company ready for _(2)_ into the market. The Msmart Watch is soon available at our
store at No.203 Tran Van Dang Street, District 3, HCMC.

Msmart Watch – technology go to _(3)_, created in 6 months by top Researchers

Vietnam, is equip Glucozo Chip and has the new apps to use. Special thing is that it can
_(4)_ your heartbeat while you are doing sport and _(5)_ you when heart rate so high.
So that we think you should take some time to go to our event and watch announce a new
product. The event will take place at Diamon Plaza No.2 Phu My Street, District 7,
HCMC on April 31, 2021 from 9 A.M to 18P.M. Special discount if you _(6)_ this letter.

Thank you for your _(7)_ business. We are looking forward to your presence at the
event.

Sincerely,

Minh

Le Ba Minh.

Group 3:
Question 1:
 A. We have always provided free delivery for any orders placed with our website ,regardless
of the size of the order. Due to the increase in the price of fuel, we must now limit this
free delivery service to any orders over two hundred thousand dong. We regret the
necessity of imposing this restriction. We are certain that you understand the reason for
this change of policy and wish to take this opportunity to thank you for being one of our
most valued customers.
B. Dinh Huynh Anh
125 Chan Trong Cung Street, Ward 12, District 7, Da Nang City
C. March 14, 2021
D. Dear Mr.Anh,
E. Yours sincerely,
Nguyen Ngoc Dang Kho
CEO of the company
F. If you have any questions, please feel free to contact me directly through our email
khomebom@gmail.com or our telephone number 0938648293. Looking forward to your
reply.
G. We are Kho Company and we are writting this letter because there has been a change in
our delivery service policy which we would like to bring to your attention.
H. Kho Company
131Thong Nhat Street, Ward 1, Binh Thanh District, Ho Chi Minh City
0938648293
khomebom@gmail.com
Question 2: Contribution, attend to, indeed, honoring, holding, anniversary, multinational, seeing

The TAT Company

115 Thong Nhat District, Ward 11, Go Vap District, Ho Chi Minh City

0938424547

tatcompany@gmail.com

March 14, 2021

The DAT Delivery Company

164 Tan Hoa, Bien Hoa City

Dear Mr.Dat,

 
 On the 10th (1)… of TAT, we would like to invite your company to this celebration.

This is coming on April 2. We have (2)… come a long way from the small company, but today we are now
a (3)… company with numerous branches all over the world, and we would like to celebrate this success
by (4)… all our employees who have helped make this feat possible. We can’t thank you enough for
your (5)… to our company. With this in mind, we shall be (6)… a dinner party at the Rex Hotel on April 2
at 6:00 p.m. All employees are invited to (7)… participate in the dance party and games that will be held
afterward along with your partners.

We are looking forward to (8)… you there!

Sincerely,

Le Thi Minh Trang

CEO of TAT company

5. Contribution, 7. attend to, 2. indeed, 4. honoring, 6. holding, 1. anniversary, 3. multinational, 8.

seeing

Group 4:
8.Care, 5.Suitable, 3.Flexible, 1.Meet, 6.Confirm, 2.Discuss, 4.Propose, 7.Touch
Dear Mrs.Khoa,

I will be in Ha Noi on April 30 and would like to 1……….. you at your workplace to 2……….. researching technologies on
clean an high yield aquaculture.

I would like to book an appointment with you at 18:00 on May 1 at your workplace. My timetable is 3……….., if you would
like to 4……….. a time and date. I am sure they will be 5………..

I will contact you this weekend to 6……….. this appointment. If you need to get in 7……….. with me, call me at
012345678. I look forward to talking with you. All of your orders would be handled with the best 8……….. all the times

Be regard,

Signature

------------------------------------------------------------------------------------------------------------------------------------------------------------------

Achieved, Through, Completed, Find, Position, Such as, Forward, Attached, Reach

Mrs. Pham Thu Thuy

FPT Company

202 Nguyen Thi Minh Khai Street, Ward 6, District 3, Ho Chi Minh City
Dear Mrs. Thuy,

I am writing to to express my interest in the marketing ……….. at your company. I got to know your company ……….. The
Career Training Institute at HUTECH University and after visiting your company’s website, I was extremely excited about
what your company has ……….. over the past time

I ……….. HUTECH University with a business major in 2021. After graduation, I didn’t work for any company. However,
while studying at the university, I did some part-time job ……….. cashier for bookstore, checking goods at supermarket.
You will ……….. me to be a motivated and hard-working person, who is keep to learn and contribute. I will always try to
get the job done accurately and efficiently

As part of my application, I have ……….. my résumé for your consideration. I look ……….. to meeting with you and
discussing my qualifications. If you wish to contact me before our interview, you may ……….. me at 012345678

Yours sincerely,

Signature

1. We regret to note that despite previous letters the above balance is still outstanding

2. March 1, 2021

3. UK Education system

4. Please contact me to let me know when you expect to make your payment. If you have already sent your
payment, thank you!

5. Signature

6. The Edu House Center

7. Dear UK Education system,

8. Sincerely,

9. Unless you contract us with in 3 days to agree payment, we will commence our legal Debt Collection Procedure
against you and place the matter in the hands of our solicitors to issue legal proceedings against you for the full
amount overdue

Group 5:
Question 1:
4. (G) Dear Ms. Ha My
5. (C) I learned that the company is looking for an accoutant position. I wish to try my best in the very
rich working environment of your company.
6. (K) With an excellent record in accouting expertise and being the top graduate student of the school.
8. (J) As shown in the attached profile.
7. (B) I have many years of experience working in my old company.
1. (F) Dao Thi Hong Hanh
9. (E) I am confident that my knowledge will contribute to the company’s growing development.
11. (D) Thank company for taking the time to review this cover letter.
10. (L) I hope the company can arrange a face-to-face interview so that I can better present myself and
my work experience.
2. (I) April 10, 2021
3. (H) Ms. Nguyen Ha My
12. (A) Sincerely,

Question 2:
A. Thank you B. Announce C. Opportunities D. Strengths E. Sales staff F. Appreciated
G. Probationary period
Dear Mr.Kien
HASAYA GROUP would like to _1A_____ for YOUR interest and application to the position of Sales
Officer of the Company. The Board of Directors highly ___2F__ your capabilities with the position you is
applying for: Sales Officer. We would like to ____3A___ that you have won the job and would like to
invite you to accept the job with the following information tools:
Job functions: ____4E____
Work at: Sala urban area, 16 Nguyen Truong To, District 5.
Acceptance time: 8:00 – 12:00 am on May 2,2021.
___5G_______: 02 months.
Work time: Morning from 8:00 – 12:00, Afternoon from 13:30 - 17:30 (Monday -Friday morning,
Saturday morning).
We hope that, along with the stable and steady development of the company, you will have many
____6C___ to explore his own ___7D__ and achieve the advancement in his career.
Sincerely,
Nguyen Anh Kien

Group 6:

1. Arrange the order of the sections to form a complete letter.

5. A. Nguyen Ngoc Dang Khoa

B. I received your complaint letter about a tire breakdown after 3 months of use.

2. C. April 14,2021

1. D. Ford company – Ba Minh – Customer service manager

4. E. Dear Mr. Khoa,

F. I will assist you to work with Firestone Company to receive replacement products in the shortest time
possible or you can choose to replace new tires at our showroom, I will give you a 50% discount. If you
have any problem, please contact Le Ba Minh- Customer service manager - 0945424235.

G. I reported the problem to Firestone and was told that the tire was damaged due to a technical error
but the company has not recovered. So according to the terms of the company, we are not responsible
to compensate for this problem.

H. I’m sorry for the problem you encountered while using our product.

2. Fill in the BLANKS with the given words.

4. Continuously; 6. covered; 7. guide; 3.improper; 2.checking; 1.use; 5. compensation

Dear Mr. Khoa,

I'm sorry that your tires were broken after 3 months of _(1)_

After _(2)_ the tires and wheels, we found that the tire was cracked due to _(3)_ use of the vehicle. You
have parked your vehicle in a position that has damaged the tires _(4)_ for a period of 3 months. It is
stated in the company's manual and _(5)_ regulations that the company is only responsible for problems
caused by manufacturing defects. If problems arise due to use error, the product will not be _(6)_under
warranty.

You can replace new tires in our showroom. And I will _(7)_ you on how to use and maintain the car
properly.

Thank you for using our product. If you have any problem, please contact Le Ba Minh- Customer service
manager - 0945424235.

Sincerely,