set by corporate safety management. 2. Reduce stock variances to a minimum by monitoring and controlling stock items. 3. Supply equipment in a timely manner as requested by customers 4. Monitor quality of items supplied and identify root cause of all failures. 5. Monitor service quality to reduce customer complaints YOY ( weighted) 6. Monitor Customer Satisfaction with Lufkin products and services 7. Maintain Lufkin reputation as a market leader by supplying quality products and services Dave M Kennedy Anthony (Tony) Beck General Manager Operations Manager Eastern Hemisphere Middle East, North Africa Lufkin Industries Lufkin Industries January 2012
Lufkin Industries, Inc. | 25H/1 Takseem El Laselki, New Maadi, | Cairo | www.lufkin.com