Order Management: Mail Processing Workflow [BPMN 2.

0]
WORKFLOW
Mail Entry & Opening Presort & Control
BPMN 2.0 LEGEND

Start Event Intermediate End Event

Event
O R D E R M A N AG E M E N T

Mail Processing
Mail arrives at
scheduled time in Information is Trays placed on
trays. Mail ticket is logged into System cart and go out to Task
Group
Incoming Mail manually filled out
for each incoming
X from each tray
and bundle
the floor for mail
openers.
Gateway

tray

Expanded Sub-
Process

Pool
The OpsDog Supply Chain Hierarchy
Sequence Flow Message Flow
Order Master Data Materials
Management Management Procurement Management Production Distribution

Case Management and Settlement Processing

eCommerce Fill out batch

Load envelopes into Fill out presort
Sort mail based on ticket with date and
the machine which ticket information
criteria and bundle bundle information
Inventory Management slices them open and and place ticket on
Mail Openers remove contents mail sorts
top of each bundle
and place trays on
the presort rack
Invoicing

Order Claims

Order Collection & Entry

Mail Processing

Order Production

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Returns

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Record the
Presorter picks up amounts on the
respective batch
tray from rack.
Presorter

the full workflow template

ticket. Separate batch
Weigh in any like ticket from bundles
items and deliver to

Mail Processing: Workflow distribution areas

(available in PDF, Visio, PPT)

Mail Entry & Opening Machine reads
Put audit trail on bill.
check, encodes
Equal One Pass Check is taken out
bottom and
and given to
Pre-sort & Control endorses back of
operator to verify
check

Batch ticket is
Batch Operations Batch
Pick up trays and
ensure trays are
created. Run
Type of Pass?
Operations process through
properly sorted
machine
Workflow Description
Printouts are sent to
Image capture the Upload into the
The reception and processing of incoming physical mail. Includes sorting, Checks are then general files and
Unequal Two pass first run and correct mainframe and
reloaded for power duplicate is sent
any non-legible transmit to Location
batch processing (equal one pass and unequal two pass), imaging, information
encoding
X
with a check to the
bank
remittance distribution and related documentation.

Legend New users get $20 off their first

Sequence
Flow
Message
Flow
Task
Distribution

purchase (registration is FREE!)

Remittance
Distribution
Receive media and
check. Take media
and mark it with a
colored pen
Create one bundle
for media and one
for checks
Identify bundle and
initial off on the work
Re-bundle with
stack of checks to
ensure total
amounts are correct
Log information
from bundle onto
production sheet.
Coordinate bundles
into order/non order

pm.SCO1.MailProcessing.BPMN.140530

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