Order Management: eCommerce Workflow [BPMN 2.

0]
WORKFLOW
E-Commerce Setup E-commerce Payments
BPMN 2.0 LEGEND

Start Event Intermediate End Event

O R D E R M A N AG E M E N T Event

eCommerce Gateway
Group
Task

Expanded Sub-
Process

Pool
The OpsDog Supply Chain Hierarchy
Sequence Flow Message Flow
Order Master Data Materials
Management Management Procurement Management Production Distribution Request for EDI Customer submits Customer’ s bank
(Electronic Data test purchase order conducts penny test
Interchange) through their transmission by
Case Management and Settlement Processing establishment via procurement system sending it to
email or phone call & EDI ClientCo’s bank
eCommerce Customers
eCommerce

Inventory Management

Invoicing

Order Claims

Order Collection & Entry

Order Production & Packaging

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the full workflow template

eCommerce: Workflow

(available in PDF, Visio, PPT)

eCommerce Setup

Notice customer to
eCommerce Payments process

Electronic Fund
Transfer

E-Commerce
Workflow Description
Coordinate a Develop internal Confirm with Payment
Contact customers Confirm with Notify customer
start-up call with worklist that Send back purchase customer if method?
and initiate EDI Establish next steps ClientCo’s bank that that E-Commerce
customer, IT, Sales, prioritizes workload IT sets up Review data for order confirmation Test an electronic ClientCo’s E- Determine payment
The establishment and testing of eCommerce customer accounts and (Electronic Data
Customer Service between IT, sales,
(e.g., test date with
transactions accuracy to indicate future invoice Commerce now can method
the penny test was now has moved the
Interchange) customer) complete without customer to
Representative and credit, and other shipment bill the customer for
subsequent purchase order creation, order production and invoice establishment
Master Data departments shipments
problems production
payment. Includes account information review, purchase order

New users get $20 off their first

confirmation, and electronic invoice production.

Check

Legend

Start
Event
Intermediate
Event
End
Event
Gateway Group purchase (registration is FREE!) No further action
required

+
pm.SCO1.eCommerceBPMN.140602

Task Expanded Pool Sequence Message

Sub-Process Flow Flow

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