BAHASA INGGRIS

KORESPONDENSI
Semester IV D4 (Ak. Manajerial)

Luh Nyoman Chandra Handayani

POLITEKNIK NEGERI BALI
Title and content/layout of the Handout
1. Letter of Enquiry
2. Reply to Enquiry
3. Sending Out Sales Letter (with Advertising)
4. Placing Orders
5. Handling Orders
6. Reminding
7. Apologizing
8. Reporting Error
9. Payment
How will the class be organized?
Students will be divided into groups, consist of 3 or 4 students (*1st topic will be
given as the example)
Each group has to prepare a paper and Ppt, collect them together at a determined
date (will be given by the lecturer later on) to your korti and korti will send them
to my email: nyomanchandrahandayani@pnb.ac.id
Each member of the group has to present the Ppt - online (the group will have the
responsibility for conducting the class during the time of presentation: make and
send the link, etc.)
The presentation will be conduced in, not more than, 45 minutes (make sure that
each student has the opportunity to speak and present the Ppt
Lecturer has the right to interrupt the presentation and to pose questions during
the presentation. While other students will be given the opportunities to pose
questions just after it finished.
Prepare a note book for doing the exercises given on handout.
Description of each topic
I Letter of Enquiry
Objectives
1. Students are able to write an enquiry letter
2. Students are able to understand advertisement
3. Students are able to reply to an adv, asking for further
information, details, price etc.
4. Students are able to use languages expressions of
enquiry letter
Description of each topic
II Reply to Enquiry
Objectives
1. Students are able to write a Replying Letter
2. Students are able to reply an enquiry letter about a
product
3. Students are able to give the information as the
customer wants
4. Students are able to know language expressions used
in making a replying letter.
Description of each topic
III Sending Out Sales Letter (with advertising)

Objectives
1. Students are able to promote a product through a
letter
2. Students are able to write a sales letter with catalogue
(which has not been asked for)
3. Students are able to know language expressions used
in promoting a product
Description of each topic
IV Placing Order
Objectives
1. Students are able to write a letter of placing order
with official order form
2. Students are able to write a letter of placing order
without official order form
3. Students are able to make an official order forms
4. Students are able to know language expressions used
in placing an order
Description of each topic
V Handling Order
Objectives
1. Students are able to understand an order letter
2. Students are able to handle an order
3. Students are able to acknowledge an order
4. Students are able to make an advise of dispatch
5. Students are able to know language expressions used in
handling an order
Description of each topic
VI Reminding (vs handout)
Objectives
1. Students are able to understand how to make a
reminding letter about payment
2. Students are able to make 1st reminding letter
3. Students are able to make 2nd reminding letter which
is stronger than the 1st one
4. Students are able to use language expression in
making a reminding letter
Description of each topic
VII Apologizing (vs handout)
Objectives
1. Students are able to understand how to make an
apologizing letter about a delayed payment
2. Students are able to apologize
3. Students are able to explain the reason
4. Students are able to ask for more time to pay
5. Students are able to use language expression in
apologizing
Description of each topic
VIII Reporting Error

Objectives
1. Students are able to understand how to make a
reporting letter about an incorrect delivery
2. Students are able to complain
3. Students are able to explain what happened
4. Students are able to use language expression in
complaining
Description of each topic
IX Payment

Objectives
1. Students are able to understand what invoice is
2. Students are able to understand what statement is
3. Students are able to make an accompanying letter for invoice
or statement
4. Students are able to use language expression in making letter
of payment
How will the class be organized?
Students will be divided into groups, consist of 3 or 4 students WAG
Each group has to prepare a paper and Ppt, collect them together at a determined
date (will be given by the lecturer) to your korti and korti will send them to my
email: nyomanchandrahandayani@pnb.ac.id
Each member of the group has to present the Ppt - online (the group will have the
responsibility for conducting the class during the time of presentation)
The presentation will be conduced in, not more than, 45 minutes (make sure that
each student has the opportunity to speak and present the Ppt
Lecturer has the right to interrupt the presentation and to pose questions during
the presentation. While other students will be given the opportunities to pose
questions just after it finished.
Prepare a note book for doing the exercises given on handout.
Thank you
and
Stay safe
Luh Nyoman Chandra Handayani
POLITEKNIK NEGERI BALI