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Transformation Process Model - Automobile Service Center - 20036

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Random Disturbances.

AUTOMOBILE Inflation & Attrition of

employees.
SERVICE
CENTRE

Inputs Quality Transformation Process Quality Outputs

Machines, Spare Parts, Control Control Customer Satisfaction, Value
Tools, Mechanics, pricing. Behaviour of
Garages, Sprayers, Cleaners & Mechanics,
Quality & On-time service.
Cleaners.

Feedback Mechanisms
Competitive packages,
Customer Feedback.

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