Professional Documents
Culture Documents
2 Parth: Okay so for me I think comfort and in terms of Positives: Good Reviews
the cooking and the kind of reviews that I get from from various aggregator
different options available. Going out to eat in these apps
uncertain times would be mostly in a very rare
celebratory occasion or to catch up with friends after Frequency of visits: Rare,
a long time given the pandemic situation so those Celebratory Occasions
would be the extreme situations wherein I would go
out in the current scenario. Apart from that major Discomforts: crowded
discomforts would be crowded places or higher places, higher waiting
waiting periods at restaurants so that would be a big periods
no for visiting such places.
13 Death Master: In the scenario pre-covid, I visited Factors influencing the visit
food joints twice a week and main concerns and to a restaurant
factors were the quality of being food served, the
taste, the amount and lastly the time being taken to Preferred timings to visit a
serve that food. If I could rate cost at around 7 out of restaurant - Weekend
10 would be the rating and mostly visited were
concentrated during the weekends.
14 Paarth: Likewise for me, firstly the quality of food or Quality and tasty
the taste of the food was the topmost criteria but
again that was against a close correlation with the Trade-off between cost and
price. Cost was an important measure wherein I quality
would not want to shed out more irrespective of the
quality of food. So it had to be a balance between Ambience
both of them. Again followed by the ambience of the
restaurant, it was another important criteria as to how
much you are spending upon that in terms of having Visiting the restaurants on
a pleasant time there. And to have the same I would weekends for leisure purpose
mostly make my visits on weekends wherein I would
just have a good leisure session. And apart from that
I think, like I said cost was an important factor to
consider.
17 Aarushi: For me frequency would be twice a week and Frequency: twice a week and
my visits were restricted to weekends because it was preference weekend
easier to coordinate between friends and family whoever
was free which was mainly on weekends. The factors to
Coordination with the
be considered were quality and taste and for me the cost
was more or less related to the occasion for which I was company you are going with
visiting the restaurant. For example, if it was a special
occasion like a birthday or some sort of celebration, the Quality taste
cost was not a very major deciding factor but if it was just Cost associated with
a general visit I would take cost into consideration and occasion
other factors also mentioned.
19 Death Master: Hygiene could be rated at 5 out of 10 Taste bigger factor than
because if it was a roadside stall the taste was the primary hygiene
factor whereas if I chose a big restaurant then hygiene
played an important role as well and the visits were mainly
Leisure purposes
for leisure purposes.
22 Ronit: To be very honest, before the pandemic because Hygiene importance grew
people go to all kinds of roadside stalls and all and after pandemic
hygiene was never considered to be a major factor until
the pandemic hit and being a fresher I think it was for
Purpose of visit: Leisure
leisure purpose
24 Aarushi: yeah so for me the visit to the restaurant for me Hygiene important factor
hygiene was always an important factor but pre covid I
would not necessarily enquire to the restaurant about but I Transparency to depict the
would not necessarily enquired about the protocols they
following of covid protocols
were following hygiene was about the way the food served
post pandemic I question about the standard protocol they
follow while they prepare the food.
29 Ronit: It is pretty much the same for me as well as there Strict adherence to safety
has been a lot of slack in the amount of safety protocols protocols
being followed initially as compared to now. Specially I
think in states where the cases are very high for eg:
Kerala, it is really appalling to see the kind of safety that is
there in some of the big restaurants and it is scary at Reduction of Covid fear
times. But then at any place you see, people are not among participants
wearing mask on a continuous basis so the fear factor has
been reduced among all of us.
30 Aarushi: I feel the measures taken by the People are not encouraged to
restaurants are reduced over time. We can see that wear masks
the social distancing norms are not being followed
and people are not encouraged to wear masks all the
time. This is more or less the same for all the
restaurants in Kerala. But this is not the reason for
me to stop going to the restaurants. So as Rohit said,
the fear of Covid has reduced and I will continue to Proper precautions not being
visit the restaurants but seeing the measures that are taken
being taken by the hostels are not very encouraging
38 Nikhil: I would prefer ordering via the app rather than Preference: Ordering
going to the place and getting a Takeaway or dining out online/Takeaway
and the reasons to visit have largely been for a change of
place or scenario which is the primary reason why I dine
Reasons to dine out- Change
out right now instead of of place/scenario
leisure purposes that leisure purpose is taken care of by Leisure purpose being taken
ordering through the app or Takeaway is from the care of via apps
restaurant
40 Tanay: Even for me it will be very similar so for with family Frequency of visits: depends
I would rather not go out and even if we want to we would on company (family vs
have it at home but if we are meeting our friend so then friends)
the main reason. So it’s like meeting your friends and not
having food. So, in that purpose to visit a restaurant is to
meet them and not to have food.
Purpose of visit: Meet
Friends
44 Nikhil: three words would be social distancing, good Expereience: Good in terms
hygiene and ambience, and high prices. of Hygiene, ambience and
social distancing
Bad in terms of prices
My suggestions to the restaurants would be to ensure Suggestion: Proper
that covid protocols are followed by the diners as well following of covid protocols
as your staff and there should be no laxity among by diners and staff
either of them.
48 Arushi: Yeah, so the three words that come to my mind Favourable experience in
are, safety, security, and delicious. Delicious food is terms of safety, security and
something that cannot be compromised upon by the taste
restaurants and I have felt assured of this and my
advice would be to reduce human contact. To reduce Suggestions: Reduction of
the number of human touch points and to keep them human contact while
as minimum as possible. reducing human touch points
Labelling
Hygiene Good Purpose Frequency Mode of Adherence to Discomforts Overall
and Safety Quality and (leisure vs of Visit ordering Covid to customer experience
Tasty Food professional and type Protocols experience post Covid
) and of
company restaurant
(family vs
friends)
Mode of
Discomforts
Hygiene and Purpose and ordering and
Company to customer
Safety Type of
experience
restaurant
Adherence to Overall
Quality and
Frequency Covid experience
Tasty
protocols post Covid