Recruitment
Right Start Line Manager Journey
Prior to joining
Prepare
Prepare for arrival
Review Line Manager
Group
Induction Pack
Contact the New Joiner
at least once between
signing contract and Day 1,
to retain interest and
provide Day 1 information
Organise handover and
list of internal contacts, as
per Handover Policy
Arrange team meeting
and introductions to key
contacts
Request equipment and
infrastructure and ensure
fully operational
For banded staff, inform
relevant senior management
team(s) when the New
Joiner is due to arrive
WB
Day 1
Arrive
Welcome to the bank
Meet and greet the New
Joiner if possible; if not, aim
to make face to face contact
within the first week or
delegate responsibility to a
named individual.
Introduce the New
Joiner to immediate team
Ensure the New Joiner
has ID and access cards
Ensure a support
mechanism is in place to
assist the New Joiner's
integration
Sign delegated authority
paperwork with the New
Joiner, if relevant
Review plan for Day 1
and Week 1, including log-
istics and role-specific training
Week 1
Familiarise
Gain an overiew of the
organisation
Organise internal an-
nouncement of the New Joiner
Ensure the New Joiner
receives and understands
handover, work in progress
and how their role fits into
the organisation
Conduct Health and
Safety Induction within first
three days
Outline mandatory role-
specific training requirements
with the New Joiner
Introduce the New
Joiner to key contacts
Hold 1:1 meeting, review
Week 1 progress and set
Month 1 objectives
Ensure the New Joiner
receives overview of systems
relevant to do their job
Provide RM Guide
Go over account
planning process and use
of CMP
Ensure requisite licence,
as per local regulations, is in
place before allowing the
New Joiner to start to deal,
trade or advise GM clients
Out perform
Month 1 Month 3 Months 6 - 12
Get started Contribute Perform
Take responsibility for the role Start to produce results Show tangible performance
and productivity
Conduct Engagement Hold at least one 1:1 Hold at least one 1:1
Review meeting to discuss progress meeting to discuss
Organise team lunch, and development, and follow performance and
dinner or drinks for New up on understanding of development; provide and
Joiner and colleagues policies, regulations, receive feedback
guidelines and systems Meet with the New Joiner
Share team Q12 results
and Impact Plans with the Create an Individual to review initial 6-month
New Joiner Learning and Development objectives and agree
Plan (ILDP) in conjunction objectives for the rest of the
Contact HIV Champion
with the New Joiner year
to train the New Joiner
Review initial feedback
Introduce the New
regarding the New Joiner
Joiner to relevant senior
from key internal
management team(s)
stakeholders
Hold at least one 1:1
meeting with the New Joiner
to review performance against
first month objectives, provide
feedback and set objectives
for the next six months
Explain key points on Follow up on the New
applicable regulations, WB Joiner's understanding of the
policies and guidelines for the regulations, WB policies and
job. Guide where to find inform- guidelines
ation. The New Joiner must sign
off on the 'must know' items
Guide the New Joiner on
work practices, documentation
and record keeping for risk
management and audit purposes
Introduce the New Joiner
to WB products
sheet 1 of 2
Recruitment
Right Start
Prior to joining
Prepare
Prepare for arrival
Ensure the New Joiner is
CB
signed up for job specific
training programmes
Ensure that the New
GTO
Joiner has access to relevant
systems, for example
WorkWise and DSSR
GSF
Line Manager Journey
Day 1
Arrive
Welcome to the bank
Explain how the relevant
Support Function adds value
to the business and focus on
relevant areas of Welcome
Kit
Week 1
Familiarise
Gain an overiew of the
organisation
Hold a weekly 1:1
meeting with the New Joiner
Take the New Joiner
through the overall GTO
structure and ensure they
understand how their role
fits into GTO overall. Key
individuals, overview of
matrix, Chief Information
Officer role, etc
Explain overall Group and
Country GSF structure so the
New Joiner understands
how their role fits into GSF
During 1:1 review meeting
cover strategy for support
function and 2006 key priorities
Review functional induct-
ion material, if available, e.g.
e-learning modules 1 and 2
for Finance, induction file for
Group Corporate Affairs
Month 1
Get started
Take responsibility for the role
Hold a weekly 1:1
meeting with the New Joiner
Explain GTO vision and
strategy
Provide detail on key
programme or, if banded,
arrange meetings with key
programme leads
Review matrix operating
environment and create a
robust stakeholder map and
plan
Provide and review QMF
Lite with the New Joiner
Explain the importance of
Outserve in global support
functions and identify the
Outserve Champion
Month 3
Contribute
Start to produce results
Hold a weekly 1:1
meeting with the New Joiner
Arrange appropriate
First Hand Day, e.g. in a
Shared Service Centre
technology centre or, if the
New Joiner is banded,
a call centre
Give an overview of GTO
recognition, e.g. GTO Stars,
Race to Space
Out perform
Months 6 - 12
Perform
Show tangible performance
and productivity
Hold a weekly 1:1
meeting with the New Joiner
Refresh the ILDP in line
with the 6-12 month object-
ives, with emphasis on longer
term aspirations.
Understand the
stakeholders within the
matrix operating
environment and review
feedback from key
stakeholders
sheet 2 of 2