(Autonomous)

COIMBATORE-32
Degree: / Branch: MBA /Business Administration
Semester: / Year: I Semester/ I Year
COIMBATORE-32
12B105 MANAGERIAL COMMUNICATION
Question Bank

UNIT-I
PART – A ( 2 Marks):
1. Define communication?
2. Explain the importance of business communication.
3. What are the various steps in communication cycle?
4. What are the major objectives of communication?
5. What are the merits and demerits of written communication?
6. What are the merits and demerits of oral communication?
7. Explain the classification of media of communication.
8. What are the various forms of written communication?
9. What is meant by morale?
10. What are the different forms of oral communication?
11. How can oral communication be made effective?
12. Compare and contrast written communication with oral communication.
13. Write a brief note on : (a) Communication by silence, (b)Visual Communication
14. Why is it necessary for a businessman to make use of a combination of the various media
of communication?
15. What are the various channels of communication?
16. Write a brief note on the essentials of effective downward communication?
17. Briefly discuss the importance of upward communication.
18. What do you mean by grapevine?
19. Discuss the psychological barriers to effective communication.
20. How does language act as a business to effective communication?
21. Write a brief note on the importance of clarity of thought and expression in the
communication process.
22. What is meant by integrity as principles of communication?
23. What is the importance of advice as an objective of communication?
24. How would you distinguish between advice and counseling?
25. Write a short note on the various kinds of orders.
26. How can an order be made effective?
27. Write short note on the distinction between order and instruction.

PART B (12 Marks):

1. Discuss briefly about the need and importance of communication.

2. What are the various steps in communication cycle?
3. What is brain drain? Why does brain drain occur - Analyze
4. Discuss briefly about the forms of communication.
5. What are the kinds of communication?
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6. Define communication? State briefly about the merits and demerits of communication.
7. List and explain about the present communication challenges which are taking place in
work place.
8. State briefly about the importance of effective communication in business?
9. Describe the role of internet for the development of communication.
10. Discuss about the Internal Communication in the Organisational Setting
11. Enumerate the way in which the External Communication affects the Business.
12. Explain the Role of Internal Communication in Business
13. Elaborate the merits and demerits of Internal Communication
14. “Communication is Interdependent” – Discuss.
15. “Efficient Organisation provides for an informal contact outside the usual channels of
Communication” – Highlight in the present scenario.
16. Explain the effective features of vocabulary?
17. List out the errors that can happen in the selection of vocabulary.
18. What do you mean by Cohesion and list the types?
19. What do you mean by Cohesive and list them?
PART C (20 Marks):
CASE STUDY:

1. “Communication is the sum of all things one person does when he wants to create
understanding in the mind of another. It is a bridge of meaning. It involves a systematic
and Continuous Process of telling listening and understanding.” Discuss.

2. What is meant by Communication Situation? Do the following constitute Communication

Situations:
i. An English man speaking in English to an illiterate Indian.
ii. Two young boys talking to each other in a code language which they have
evolved.
iii. A man muttering to himself.
iv. A young Lover talking to the moon?
Give your own examples and substantiate the same.

3. If you are appointed the manger of a business organization with declining business, what
objectives of Communication will you use to check the decline in business?

Staff In-charge Director

Ms.S.Nagamani