7/15/2021

Thai Thanh Tuan, MBA

MANAGEMENT
Email:tuan.tt@ou.edu.vn

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Learning objectives of the course Outline of Instruction

C1: Introduction
 Outline of Instruction to Management
After studying this course, you should be able to:
 C2: The evolution of management theory
• Explain the basic concepts of management.
 C3: Managerial Environment
• Apply the theories that have been learned in practice.  C4: Planning
• Solve the basic issues of management operations in practice.  C5: Organizing
 C6: Leading
 C7: Controlling
 C8: Decision-making in management
 C9: Communication in Management
 C10: Managing Team

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Teaching – Learning method & Evaluation

• Flipped Classroom Evaluation Ratio

• Self-study
Final examination 50%
• Review
Midterm 50%

Reference • Discussion

• Problem based
- Individual 10%

Book • Case study - Group 30%

- LMS 10%

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Learning objectives of chapter 1

After studying this chapter, you should be able to:

• Explain the goal, concept, and functions of management.

• Describe the levels, skills, and roles of managers

MANAGEMENT
Chapter 1: Introduction To Management

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Content Topic 1: The goal, concept and functions of Management

.
Topic 1: The goal and concept of management.
After studying this topic, you should be able to:
Topic 1 The goal, concept, and functions of
Management  Explain Organizational Performance, effectiveness, efficiency.

 Describe what management is.

 Distinguish among planning, organizing, leading, and

controlling
Topic 2 The levels, skills, and roles of managers

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Content 1. Goal of Management

Organizational
 Organizational Performance: Effectiveness & Efficiency
performance
 What is Management?

 The four functions of Management: Planning,

Organizing, Leading, and Controlling. High Performance (What)

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What is organizational performance? What is Effectiveness?

Performance: How well or badly you do something.

Real Real
outputs goals

Intended Intended
outputs goals

Effectiveness & efficiency

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What is efficiency? Efficiency, Effectiveness, and Performance in an Organization

Maximum Efficiency,
output Effectiveness, and
Performance in
Organization
Minimum
input

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For example of Effectiveness, Efficiency, and performance in an organization For example of Effectiveness, Efficiency, and performance in an organization

• A manager has 12 rolls of fabric. He hands them over to 4 people. • With the above result:
Each one has 3 rolls, and he wants every person to make up 100 T- • Person A achieves effectiveness but doesn’t attain efficiency.
shirt within 5 hours.
• Person B achieves efficiency but doesn’t attain effectiveness.
• End result
• Person C doesn’t achieve effectiveness and efficiency.
• Person A has made up 100 T-shirts within 5 hours.
• Person D achieves effectiveness and efficiency.
• Person B has made up 80 T-shirts within 6 hours.

• Person C has made up 80 T-shirts within 5 hours.

• Person D has made up 102 T-shirts within 4 hours.

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2. Concept of Management 3. Essential managerial tasks

• What is Management?

Planning

Do

Planning
What for? how
what
Organizing Organizational effectively Controlling Organizing
Manager resources
goals efficiently
Leading Human
&
Controlling Others

Leading

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What is Planning? What is Organizing?

Resources
allocation

Strategies Organizational Human

choice structure resource
management

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What is Leading? What is Controlling?

Take correct
Setting a vision • Desired
Evaluate performance
standard
• Efficiency and
Lead, support Performance, Organizational Measure effectiveness
commitment goals • Performance

Motivation

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REVIEW

• What is organizational performance?

• What is effectiveness?

MANAGEMENT • What is efficiency?

• What do a manager do in Planning?

• What do a manager do in Organizing?

• What do a manager do in Leading?

• What do a manager do in Controlling?

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Topic 2: The levels, skills, and roles of managers Content

Topic 3: Levels and skills of managers.

After studying this topic, you should be able to:  Levels of Management
 Differentiate among three levels of management
 Managerial Skills
 Explain three kinds of managerial skill.
 Managerial Roles Identified by Mintzberg.
 Describe managerial roles identified by Mintzberg.

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Positions and responsibilities of levels of managers

Responsibilities
Positions
Establish organizational goals,
strategies and cross-department CEO, COO, Chairman…

1. Levels of responsibility

Management Finding the best way to

organize human and
CIO,CMO CPO, CFO..

other resources
Office manager, shift
Daily working activities manager, team leader,...
supervision

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Relative amount of time that managers spend on the four managerial tasks 2. Managerial Skills

Conceptual Human
skills skills

Technical skills

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03 common skills of managers Relative amount of time that managers spend managerial skills

Skill types needed for managers

• Conceptual skills
• The ability to analyze and diagnose a situation and
distinguish between cause and effect.

• Human skills
• The ability to understand, alter, lead, and control the
behavior of other individuals and groups.

• Technical skills
• Job-specific skills required to perform a particular type of
work or occupation at a high level.

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3. Managerial Roles Identified by Mintzberg Case Study

You and your partners have decided to open a large full-service

Interpersonal Informational Decisional restaurant in your local community; it will be open from 7 a.m. to 10
p.m. to serve breakfast, lunch, and dinner. Each of you is investing

Negotiator $50,000 in the venture, and together you have secured a bank loan for
Figurehead Monitor
$300,000 to begin operations. You and your partners have little
Resource experience in managing a restaurant beyond serving meals or eating in
allocator
Leader Disseminator restaurants, and you now face the task of deciding how you will
Disturbance
handler manage the restaurant and what your respective roles will be.

Liaison Spokesperson Entrepreneur

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Case Study

1. Decide what each partner’s managerial role in the restaurant

will be. For example, who will be responsible for the
necessary departments and specific activities? Describe your
managerial hierarchy.
2. Discuss the most important decisions that must be made
about (a) planning, (b) organizing, (c) leading, and (d)
controlling to allow you and your partners to use
organizational resources effectively
3. For each managerial task, list the issues to solve, and decide
which roles will contribute the most to your restaurant’s
success.

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