Exercise 2: Agan Interior Design

Agan Interior Design provides home and office decorating assistance to its customers.
In normal operation, an average of 2.5 customers arrive each hour. One design
consultant is available to answer customer questions and make product
recommendations. The consultant averages 10 minutes with each customer.
a. C
Poisson arrivals and exponential service times.
b. Se
an average of 5 minutes. Is this goal being met? If not, what action do you
recommend?
– The waiting time was greater than 5 minutes, thus the goal was not met.
Hence, the probable solution can be; first is to lessen the average time spent for
each customer, and second is to hire additional consultant.
c. If t
is the mean service rate? Will the service goal be met?
– The average service rate is 12 minutes; thus, the goal is still not met.
d. Sh
scenario.
– Yes, Agan should consider hiring a 2 nd consultant to lessen the time spent in
waiting and in also in their service.

Operating K= 1 K=1 w/ K=2

Characteristics improvements
Probability that 2.5 2.5
P0=1− P0=1−
there are no 6 7.5 1
P 0=
customer at the ¿ 0.5833 ¿ 0. 6667 1 2.5 2
2.5 2
fast food? [( )( ) ] ( )
0! 6
+1/2 !
6
(
2x
= .6552
Ave. number of 2.52 2.5 2 2.5
Lq = Lq = Lq=0.4356−
customers in the 6 ( 6−2.5 ) 7.5 ( 7.5−2.5 ) 6
waiting line? ¿ 0.2976 customers ¿ 0. 1667 customers ¿ 0. 0189 customers

Ave. no. of 2.5 2.5

L=0.2976+ L=0.2976+ 2
customers in the 6 7.5
( 2.5 x 6 ) 2.5 ( 0.6552 )
( )
system? ¿ 0.714 3 customers ¿ 0. 50 customers 6 2.5
L= 2
+
( 2−1 ! )( 2 x 6−2.5 ) 6
¿ 0. 4356 customers
Ave. time a 2.5 2.5 0.0189
W q= W q= W q=
customer will 6 ( 6−2.5 ) 7.5 ( 7.5−2.5 ) 2.5
spend waiting in ¿ 0.119∨7.14 minutes ¿ 0.067∨4 minutes ¿ 0.008∨.48 minutes
line?

Ave. time a 1 1 0.4356

W= W= W=
customer will 6−2.5 7.5−2.5 2.5
spend in the ¿ 0.2857∨17.14 mi ns . ¿ 0.20∨12mi ns . ¿ 0.1742∨10.45 mi ns .
system?
Probability that an 2.5 2.5 2.5
Pw = =0.4167 Pw = =0.3333 Pw = =0.2083
arriving customer 6 7.5 12
would wait for
service?