Prabhat Jain

E9-10, Mandakini Colony,

Kolar Road Bhopal(M.P)-462042
Contact : 91-7987555668
Email : elusiveprabhat@outlook.com
Linkedin Profile : linkedin.com/in/prabhat-jain-india

Summary
12 years of total experience with 9 years in Administration, Online Exam Operations (Government & Private Sector),Exam Center Operations
(CMMI Approved) & 3 Years in Vendors Management, Retail Operations, Store Management, Sales & BD, Team Management, CRM. Currently
associated with, Arceus Infotech Pvt Ltd –Online Examination Services Bhopal as Online Exam Operations Manager & a CMMI certified ATM
(Appraisal Team Member) with CEU- 2.5. Acquired a clear understanding of the industry. Hands-on experience in Vendor Management, Infra
Management, Contractual Tie-ups & channel network. Adept in planning and managing complete operations. An excellent team player &
communicator with strong interpersonal, analyzing and problem solving skills.

Experience
Arceus Infotech Pvt Ltd, Bhopal
Operations Manager (Government Exam Services)
Apr 2016 – Present
 Handling Online Examination of Government & Private Sector.
 Handling Successful Projects of External Venue Clients.
 Local Vendor Management and Client Management.
 Responsible for making Seats Availability in different Cities for external venue Clients.
 Responsible for Venue Tie ups for Seat Availability (Signing of Contract / MOU / LOI).
 Interviewing, Recruiting & Train New employees as per the Project –IT Requirement

NSEit Ltd
Test Administrator (Online Examination Services)
Sep 2011 – Feb 2016
 Handling Online Examination for NSE- NCFM/Stock Market, IRDA, CCIL, ITB, BCIL, NCIL, Kryterion in NSEIT owned centers
.
 Handling Successful Projects of External Venue Clients- ICSI, ICAI, IIBF for Different Location of MP
 Local Vendor Management and Client Management.
 Overall responsibilities of handling Branches in MP and CG.
 Responsible for making Seats Availability in different Cities for external venue Clients.
 Responsible for Venue Tie ups for Seat Availability (Signing of Contract / MOU / LOI). Location Details:
 Base Location : Indore • Work location: Bhopal, Gwalior, Guna, Bhind , Morena, Sagar , Chhatarpur, Indore, Jabalpur.

Tara Jewels Ltd

Store Operations Manager (Retail)
Jul 2010 – Jul 2011
 Responsible for meeting sales targets on quarterly basis, reviewing team performances and motivating them to achieve target
goals.
 Handling recruiting, training, supervising, motivating & reviewing staff and resolving health, safety & legal issues of the store.
 Handling the staff of 12 members.& maintained stock levels, ensuring the quality/ quantity operation & scheduling of orders.
ESSAR Mobile Stores
Store Operations Manager
Jan 2010 – Jun 2010
 Responsible for meeting sales targets
 Monthly Stock Audits and Sales software updation as per company standards.
 Supervised & handle the staff of 8 members.
 Maintained stock levels, ensuring the quality/ quantity operations & scheduling of orders.

Reliance Communications
Video Conference Coordinator
Nov 2008 – Dec 2009
 Maintained high level of communication among marketing and Sales team regarding VC and broadband abilities and capabilities.
 Boosted sales by booking video conferencing and audio conferencing.
 Handled all kinds of V.C. ie, Point-to Point, ISDN V.C., Multipoint V.C.
 Responsible to maintain C-SAT up to the mark as per organization standard.
 Conducted research & implement new ideas to generate business.

Professional Certification
 CERTIFIED CMMI ATM- Appraisal Team Member for services (Ver1.3)
Issued Jan 2020 – Expires Dec 2022 with 2.5 CEU’s- Continuing Education Units.
 Completed CMMI SCAMPI (16 Hrs) Training
Issued Feb 2020 – Expires Jan 2022

Technical Knowledge:
 Working knowledge on Microsoft – Word, Excel & PowerPoint.
 Knowledge of Basic Hardware trouble shooting of Systems.
 Knowledge of Basic Networking and trouble shooting.

Professional Skills:
 Operations Management
 Team Management
 Customer Relationship Management (CRM)
 Employee Engagement
 Client Interaction & Negotiation.

Education:
 B.com(Computers) - Kopal College For Excellence, Bhopal ,
 M.B.A (Marketing) - Vidyasagar Institute of Management, Bhopal

References:
 Mrs Neeta Raghuwanshi (Project Manager - Arceus Infotech Pvt Ltd) – Contact Information on Request
 Mr Krishnam Diwedi (Team Member - NSEit Ltd) - – Contact Information on Request