HARDIK GUPTA

GURGAON, HARYANA | 9407166676 | Hardik17gupta@gmail.com

Multi-faceted E-Commerce Operations Specialist with 3.5 years experienced with solid history of
managing brands, streamlining projects, order and vendor Management. Reliable and results-driven
supply chain analyst delivering stellar aptitude, superb people skills, and reputation for organization

SKILLS
 Ability to follow-through on deliverables and pay  Issuing and guiding quality matrix guideline
attention to multiple projects and deadlines
 Project Management  WMS - Uniware
 Brand Management & CRM  Ecommerce Channel Management
 Customer Service  Supply Chain Management
 Inventory Management  Team Building and Performance Management
 Inventory Audit  MS office

WORK EXPERIENCE
Purplle.com August’20-Present
Assistant Manager – Operations

Flipkart.com June’20-August’20
Team Lead – Operations
 Involved in managing complete inward and outward operations.
 Engaged in the process drive through performance.
 Monitor team performance and reports on matrix.
 Responsible of daily escalation related to stock for ITC and Dabur.

Eshopbox Ecommerce Pvt Ltd February’19-June’20

Senior Supply Chain Analyst
 Responsible for strategic supply chain management with a focus on process improvement, streamline forecasting, turn
Improvement and operational excellence for different facilities.
 Introduced SOP for effective inbound and outbound operations and analyze supply bottlenecks.
 Managing order flow and process management for channels.
  Setting up client meetings, understanding targets and requirements and manage projects to define the roadmap for client
success factor.
 Stakeholder Management for 30 plus accounts.
 Engages in brands for meeting the expectations and perform audit for On-Boarded merchants.
 Engage in cataloging, product listing for successful drive through performance on channels.
 Define parameters for categories like apparel, footwear, accessories, jewelry, and beauty products.
 Responsible of issuing purchase orders while applying analytics to reduce overstock issues, ensuring customer satisfaction.
 Collaborate with vendors and transportation teams to ensure efficient and on-time shipment of all materials.
 Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.

Eshopbox Ecommerce Pvt Ltd February’18- February’19

Operations Executive

 Provided first level support to the end-user regarding reporting, issue resolution, and monitoring.
 Built and strengthened relationships across functional leadership areas to keep operational plans interconnected and
effective.
 Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
 Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and
maximize business operational efficiency.
 Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
 Coordinated daily work strategies, following oral and written instructions to properly move and ship products.

Air Asia April’17- June’17

Operations Intern
Export and Import procedure of Air Asia at International Cargo Terminal, IGI Airport.

 Developed understanding of standard operation procedure of Air logistics, appointed taking export orders, scheduling

bookings and tracking import orders

 Incorporated documentation process and coordinated with the agents to handle cargo on time.

 Analyzed turnaround time at every step & ensure cargo arrival/dispatch be on time.

EDUCATION
Fortune Institute of International Business, Delhi June’16-April’18
MBA : Operations and International Business

DAVV University, Indore

BBA: Operations and Foreign Trade June’13-April ‘16

Gujrati Samaj A.M.N. School, Indore

June ‘12-April ‘13
High School