Vdocuments - MX Petroleum Development Oman LLC Petroleum Development Oman LLC Er Documents

Petroleum Development Oman L.L.C.
January 2006 Document ID: PR-1065
E.R. Documents Part II

Company Procedure
Keywords:
This document is the property of Petroleum Development Oman, LLC. Neither the whole nor any
part of this document may be disclosed to others or reproduced, stored in a retrieval system, or
transmitted in any form by any means (electronic, mechanical, reprographic recording or otherwise)
without prior written consent of the owner.
Emergency Response Documents Part II: Company Procedure Version 5.0
THIS PAGE IS DELIBERATELY LEFT BLANK
January 2006 Page i PR-1065

Authorised For Issue January 2006:
Revision Record:
Version No. Date Custodian Scope / Remarks
Version 5.0 January 2006 UIC/4 Update and Revision
Version 4.0 January 2004 TTS General Update
Version 3.0 December 2001 TTS/2 Update and Revision
Version 2.0 January 2000 CSM/4 Update and Revision
Version 1.0 June 1999 CSM/4 Update and Revision
Version 0.0 November 1998 CSM/4 Update and Revision
Terminology:
In the documents of the PDO Emergency Response Management System the following words are used to
express the level of requirement for actions described within the text:
Shall, Will : Means mandatory. Such actions must be followed
Should : Means strongly recommended
May : Means acceptable and to be considered
January 2006 Page ii PR-1065

Contents
1 INTRODUCTION ............................................................................................... 1
1.1 Background............................................................................................................................................1
1.2 Purpose...................................................................................................................................................1
1.3 Distribution & Target Audience ..........................................................................................................1
1.4 Document Ownership and Maintenance.............................................................................................1
2 EMERGENCY RESPONSE MANAGEMENT SYSTEM .................................... 2

2.1 Policy, Priorities & Objectives .............................................................................................................2
2.2 Duty Roster............................................................................................................................................3
2.2.1 Responsibilities of Duty Staff .........................................................................................................3
2.2.2 CECC Duty Roster ..........................................................................................................................3
2.2.3 Coastal LECC Duty Roster .............................................................................................................4
2.2.4 Duty Roster Designates...................................................................................................................4
2.3 Call Out & Mobilisation .......................................................................................................................5
2.3.1 Emergency Telephone Numbers .....................................................................................................5
2.3.2 Call Out ...........................................................................................................................................5
2.3.3 Mobilisation ....................................................................................................................................6
2.4 Corporate Organisation & Resources .................................................................................................6
2.4.1 Duty Director and Corporate Emergency Coordination Team........................................................7
2.4.2 Corporate Emergency Coordination Centre (CECC) ......................................................................8
2.5 Corporate Support Teams....................................................................................................................8
2.5.1 Press Centre.....................................................................................................................................8
2.5.2 Personnel Centre .............................................................................................................................8
2.5.3 Well Engineering Task Force (WETF) ...........................................................................................8
2.5.4 Oil Spill Response Team.................................................................................................................9
2.5.5 Information Management & Technology Crisis Management Team (IM&T)..............................9
2.6 Local Organisation & Resources .......................................................................................................10
2.6.1 LEBCs and Local Emergency Response Teams ...........................................................................10
2.6.2 Interior LECC Teams ....................................................................................................................10
2.6.3 Interior Local Emergency Control Centre(s).................................................................................11
2.6.4 Coastal LECC Team......................................................................................................................11
2.6.5 Coastal Local Emergency Control Centre.....................................................................................12
2.7 Site Organisation & Resources ..........................................................................................................12
2.7.1 On Scene Commander...................................................................................................................12
2.7.2 Fire Services..................................................................................................................................13
2.7.3 Medical Services ...........................................................................................................................13
2.7.4 Technical Support .........................................................................................................................13
2.7.5 Contractors ....................................................................................................................................13
2.8 External Links .....................................................................................................................................13
2.8.1 Royal Oman Police (ROP) & Government Emergency Services..................................................13
2.8.2 MOG and MRME&WR ................................................................................................................13
2.8.3 Civil Aviation Authorities.............................................................................................................14
2.8.4 Shell Group & Region...................................................................................................................14
2.8.5 Mutual Aid Agreement..................................................................................................................14
2.8.6 Caterer (Coast and Interior): .........................................................................................................14
2.9 Communications..................................................................................................................................14
2.9.1 Emergency Telephone Networks ..................................................................................................15
2.9.2 Calls from PDO Radio Systems ....................................................................................................15
2.9.3 Back Up Communications ............................................................................................................15
2.9.4 Communications Containers & Mobile VSAT .............................................................................15
2.9.5 Information Releases, Media, NoK, Public and Staff ...................................................................16
2.10 Emergency Stand-down and Follow Up............................................................................................17
2.10.1 Emergency Stand-Down ...............................................................................................................17
2.10.2 Debrief and Follow Up..................................................................................................................17
January 2006 Page iii PR-1065

2.11 Quality Maintenance...........................................................................................................................17

2.11.1 Training .........................................................................................................................................17
2.11.2 Competency...................................................................................................................................18
2.11.3 System Testing ..............................................................................................................................18
3 ROLES & RESPONSIBILITIES....................................................................... 19

3.1 Corporate Emergency Coordination Centre Team .........................................................................19
3.1.1 Duty Director ................................................................................................................................19
3.1.2 Operations Representative.............................................................................................................20
3.1.3 Engineering Representative...........................................................................................................21
3.1.4 Logistics Representative ...............................................................................................................22
3.1.5 Media Representative....................................................................................................................23
3.1.6 Human Resources (HR) Representative........................................................................................24
3.1.7 HSE Representative ......................................................................................................................25
3.1.8 Scribe ............................................................................................................................................26
3.1.9 IT Representative ..........................................................................................................................27
3.1.10 IT Support .....................................................................................................................................28
3.1.11 Medical Representative .................................................................................................................29
3.2 Interior LECC Teams.........................................................................................................................30
3.2.1 Local Emergency Base Controller ................................................................................................30
3.2.2 On Scene Commander (OSC) Liaison ..........................................................................................31
3.2.3 Logistics ........................................................................................................................................32
3.2.4 Contractor Liaison.........................................................................................................................33
3.2.5 Third Party Liaison .......................................................................................................................34
3.2.6 Scribe ............................................................................................................................................35
3.2.7 2nd Scribe .....................................................................................................................................36
3.3 Coast LECC Team ..............................................................................................................................37
3.3.1 Local Emergency Base Controller ................................................................................................37
3.3.2 OSC Liaison ..................................................................................................................................38
3.3.3 Logistics ........................................................................................................................................39
3.3.4 Contractor Liaison.........................................................................................................................40
3.3.5 Third Party Liaison .......................................................................................................................41
3.3.6 Scribe ............................................................................................................................................42
3.3.7 2nd Scribe .....................................................................................................................................43
3.4 Site Emergency Management.............................................................................................................44
3.4.1 On Scene Commander...................................................................................................................44
3.5 Emergency Telephone Operator (ETO)............................................................................................45
4 EMERGENCIES OUTSIDE PDO CONCESSION AREA................................. 46

4.1 PDO Activities .....................................................................................................................................46
4.2 Contractor Company Emergencies ...................................................................................................46
5 DOCUMENTATION......................................................................................... 47
5.1 Emergency Documentation ................................................................................................................47
5.1.1 Corporate Documentation .............................................................................................................47
5.1.2 Line Documentation......................................................................................................................47
5.2 Related Business Control Documents................................................................................................47
6 APPENDICES ................................................................................................. 48
6.1 Appendix A: Document Change ........................................................................................................48
6.2 Appendix B: Glossary of Terms, Definitions and Abbreviations ...................................................49
6.3 Appendix C: Contingency Plans ........................................................................................................50
6.4 Appendix D: ETO Call Report Form................................................................................................51
6.5 Appendix E: CCR Operator Call Report Form...............................................................................53
January 2006 Page iv PR-1065

6.6 Appendix F: Emergency Contact Numbers......................................................................................54
Figures:
Figure 1 Emergency Response Call Out .........................................................................................................5
Figure 2 Emergency Response Structure ........................................................................................................6
Figure 3 Corporate Emergency Coordination Team .......................................................................................7
Figure 4 CECC Layout ...................................................................................................................................8
Figure 5 Location of LECC's ........................................................................................................................10
Figure 6 LECC Team Composition ..............................................................................................................10
Figure 7 Typical (Interior) LECC Layout .....................................................................................................11
Figure 8 Coastal LECC Team Composition..................................................................................................11
Figure 9 Coastal LECC Layout.....................................................................................................................12
Figure 10 Typical Site Emergency Organisation ..........................................................................................12
Tables:
Table 1 Duty Roster Designates......................................................................................................................4
Table 2 Emergency Calls - System Network ................................................................................................15
Table 3 ERMS Training Matrix ....................................................................................................................18
Table 4 Related Documentation....................................................................................................................47
January 2006 Page v PR-1065

1 Introduction
1.1 Background
It is PDO’s policy to provide appropriate organisation, facilities, procedures and competent personnel to
enable immediate action to be taken to manage emergencies in its operations, and minimise consequential
losses.
1.2 Purpose
The purpose of this document is to provide a procedure which will satisfy the objectives of the Emergency
Response Policy defined in Section 2.1.
It contains details of PDO's Emergency Response Organisation, Roles & Responsibilities of personnel
engaged in emergency response and related Facilities, Equipment and Documentation.
1.3 Distribution & Target Audience

This procedure supports Emergency Response Documents parts I & III.
It is intended for information and use by:
• Personnel who are members of or interface with PDO Emergency Response Teams
• External organisations who support PDO’s Emergency Response activities
• Personnel requiring details of the operation of the Emergency Response Management System
This document is available on ‘Livelink’ and via the Emergency Response page on the PDO Web. Users not
having access to the PDO Web can obtain a hard copy from the document Custodian (UIC/4).
1.4 Document Ownership and Maintenance

Document Owner
The Owner of this Document is the Unit Infrastructure Director (UID). UID is responsible for:
• Document Approval
• Ensuring the Procedure defines an appropriate organisation and required resources to ensure that PDO is
adequately equipped to respond to an emergency situation in its activities.
Document Holder
Document Holder is the HSE, Corporate Emergency & Security Manager (UIC). UIC is responsible for:
• The accuracy of the procedure
• Ensuring update, review and revision of the procedure not later than every 2 years.
Document Custodian
The Custodian of this document is the Corporate Emergency Management Coordinator (UIC/4). UIC/4 is
responsible for document maintenance. This includes:
• Implementing review and update
• Ensuring updates are communicated to users
• Planning and executing emergency response exercises
January 2006 Page 1 PR-1065

2 Emergency Response Management System
2.1 Policy, Priorities & Objectives
PETROLEUM DEVELOPMENT OMAN LLC

Emergency Response Policy
It is PDO's Policy to:
"Manage emergencies in all its activities and where possible, assist third parties and co-operate with
external emergency services".
The response to any emergency shall focus on the following priorities:
• Saving life and avoiding injury to PEOPLE (P)
• Protecting the ENVIRONMENT (E)
• Limiting damage to ASSETS (A)
• Preserving PDO’s REPUTATION (R)
And assist in the return to normal operations in the shortest possible time.
The Impact of this Policy is:

• PDO shall provide appropriate organisation, facilities, procedures and competent personnel to enable
immediate action to be taken to manage emergencies in its operations.
• Emergency response plans and procedures shall satisfy the requirements of the laws of the Sultanate of
Oman.
• Systematic testing of the emergency response system shall be conducted regularly to verify effectiveness,
and any identified improvements implemented promptly.
• Mutual emergency aid arrangements shall be maintained with Government and external organisations.
• Contractors shall be required to and manage emergency response in line with this policy.
The Purpose of this Policy is to:

• Minimise loss through the implementation of an effective risk management recovery process.
• Effectively manage business resumption following unplanned disruption of activities.
• Provide assurance to stakeholders of PDO’s commitment to manage emergencies in its operations.
John Malcolm
Managing Director
December 2002

2.2 Duty Roster

PDO maintain two emergency response duty rosters. Personnel on the emergency response duty rosters are
supplemented by other 'line' duty personnel. The duty rosters are required to ensure that local and corporate
emergency teams are available on the coast (MaF). There is no requirement for duty rosters in the interior as
emergency staff are on shift and on call 24 hrs a day. The objective of the MaF duty rosters are to ensure that
at all times, there is a minimum available pool of staff to respond to an emergency.
2.2.1 Responsibilities of Duty Staff

All emergency response team members whilst on duty shall:
• Check that they have received the appropriate training
• Remain fit, alert and contactable
• Remain capable of fulfilling emergency response duties
• Keep the pager and GSM with them at all times – ensure pager batteries are fresh (change weekly). If the
pager is observed to malfunction, send it to UIIN/32C for immediate check or replacement.
• Stay within response range (Seeb to Al Bustan)
• Ensure that pagers are handed over personally at the end of the duty period (You are on duty until pager
is handed over).
• Respond to weekly group pager tests initiated by the ETO, response time ≤ 15 minutes
• Be able to mobilise to LECC/CECC within:
- 10 minutes for Interior LECC members
- 30 minutes for Coastal LECC members
- 30 minutes for CECC members
During an emergency, team members may call in or replace themselves with personnel more qualified to
address the scenario. Replacement can only be effected with the approval of the Duty Director or LEBC.
2.2.2 CECC Duty Roster

The CECC duty roster is compiled by the Corporate Emergency Response Coordinator (UIC/4) and is
available on the PDO website:
http://sww1.pdo.shell.om/dept/tsd/ttm/TTS/ER%20Duty%20Rota/CECC%20ROSTER.doc
All candidates submitted for the CECC duty roster are required to have received training for the role. The
Emergency Response Advisor checks eligibility of team members prior to acceptance for the duty roster. In
the event of changes to the roster following publication, it is the responsibility of individual CECC team
members to:
• Find a competent replacement
• Inform the ETO (MaF Radio Room)
• Inform the Duty Director, UIC and UIC/4
• Personally hand over the duty pager and brief the relief duty member
Handover of CECC Duty

There is no formal weekly handover of CECC duty. It is the responsibility of staff on duty to
PERSONALLY hand over pagers, GSM's, duty bags to incoming duty members.

2.2.3 Coastal LECC Duty Roster

The Coastal LECC duty roster is compiled by UIC/11 and is available on the PDO website.
http://sww1.pdo.shell.om/dept/tsd/ttm/TTS/ER%20Duty%20Rota/LECC-Coastal.xls
All candidates submitted for the LECC duty roster are required to have received training for the role. UIC/11
checks eligibility of team members prior to acceptance for the duty roster. In the event of changes following
publication, it is the responsibility of individual LECC team members to:
• Find a competent replacement
• Inform the ETO (MaF Radio Room)
• Inform the LEBC, UIC and UIC/11
• Personally hand over the duty pager and brief the relief duty member
Handover of Coastal LECC Duty

There is a formal weekly ‘handover meeting’ of the LECC on the first day of duty at 11:30 am. The purpose
of this meeting is to:
• Check that the duty roster information is correct
• Check that all team members are trained
• Allow the LEBC familiarise himself with his team
• Review any higher risk activities which may be taking place in the following week and about which the
team members should be appraised.
The weekly handover is also an avenue for the emergency response advisor to brief the team on changes to
the system or notifications about which they should be aware.
2.2.4 Duty Roster Designates

For each position on the CECC Duty Roster there is a nominated person responsible for ensuring that an
adequate number of competent personnel are available to occupy the role at all times. It is the responsibility
of the designate and action party to submit the names for compilation of the rosters.
CECC CECC LECC Function LECC LECC

CECC Role
Designates Action Party (Coast) Designates Action Party
Duty Director UID UIC/4 LEBC UID UIC/11
Human Resources HD HDS Engineering UIP UIP/0

Procurement/
Logistics UWL UWL/0 FPO/ UWL FPS/41
Logistics
Telecoms UIIN UIIN/39 Human Resources HRO HDS
Medical MCC MCS Telecoms UIIN UIIN/39
HSE MSE MSE/51 Estate Services UIB UIB/14
Government Gas GGO GGO/0
Support Teams Medical MCC MCS
Press Centre HXM HXM/0
Personnel Centre HRO HRO/4
Asset Teams
Asset Team: North ONP ONPS
Asset Team: South OSE OSO/0
Table 1.0: Duty Roster Designates

2.3 Call Out & Mobilisation
2.3.1 Emergency Telephone Numbers

The PDO Emergency Telephone Number is 2467-5555/2438-5555. Calls to the PDO emergency number will
be routed to either the Radio Room in MaF or a Control Room in the interior. The call routing is dependent
on the location from which the call is made and the telephone network from which the call is made. Detailed
call routing is given in Section 2.9.1
2.3.2 Call Out

The primary means of callout of duty teams is through a ‘Block Pager’ activation implemented by the ETO
(for coastal teams) or the area CCR operator (for interior teams). Telephones and GSM’s are considered as
back up to the pager system.
Authority for the call out of the teams nominally lies with the team leaders (DD and LEBC). On being
informed of an emergency by the ETO/ CCR Operator, the LEBC will instruct the ETO/ CCR Operator to
initiate the block pager call out of the LECC team. The DD will in turn be notified by the LEBC of call out
of the LECC team and will make the decision whether to block page the CECC team.
The LEBC will notify the DD in the event of any mobilisation of the LECC.
Note: ETO for the interior is CCR Operator.
EMERGENCY
1. Emergency Occurs
2. Observer calls emergency Observer calls 5555

telephone number 5555 or
24675555 / 24385555 see 2.9.1
ETO
3. ETO/CCR mobilises emergency Call out Fire Services Call out Medical Services
services IF REQUESTED
ETO contacts LEBC
4. ETO/CCR notifies the LEBC
5. LEBC instructs mobilisation of

own LECC team and possibly LEBC
notifies adjacent LEBCs Instruct ETO to call Instruct ETO to call other
out LECC team areas and notify LEBC’s
6. LEBC notifies Duty Director of
Mobilisation
LEBC contacts Duty Director
7. DD instructs MaF ETO to
mobilise CECC and / or Press &
Personnel Centre team leaders
DD
Instruct MAF ETO to Instruct MAF ETO to call out
call out CECC team Press / Personnel Center Team
Leaders as appropriate
Figure 1: Emergency Response Call Out

2.3.3 Mobilisation
Local Emergency
An incident for which the response can be managed with resources from within the asset area:
• Normally uses locally available equipment and resources
• May request assistance from neighbouring area(s)
• May require limited third party assistance
Mobilisation for a Local Emergency will involve a Local Emergency Base Controller, Local Emergency
Control Centre Team, On Scene Commander (OSC) and PDO Emergency Fire and Medical Teams.
Companies contracted to PDO within the area will also be required to mobilise resources as required by the
LEBC. Local ROP, and where available, government medical resources, may also be mobilised.
Corporate Emergency
An incident which that may require a wide range of company resources to manage, and/or where there may
be significant third party involvement:
• Multiple injuries or fatalities
• Significant environmental damage
• Significant asset damage
• Public, press or government authority interest
In addition to the Local Emergency Team(s), for a Corporate Emergency, the Corporate Emergency
Coordination Centre team will be mobilised. Press and Personnel Centre teams will be mobilised if required
along with technical support teams for business resumption.
There may also be circumstances when only the CECC will be mobilised, i.e. in the case of a Corporate Crisis
not triggered by an emergency situation.
2.4 Corporate Organisation & Resources
Local Corporate
Area
LEBC DD
LECC CECC
Team (s) Team
Emergency Personnel & Press

Scene On Scene Centre Teams
Commander WETF
Oil
OilSpill
SpillResponse
Response&
TeamsTeams
IM&T Crisis
PDO Fire PDO Medical
Crew Services
Figure 2: Emergency Response Structure

2.4.1 Duty Director and Corporate Emergency Coordination Team

The corporate emergency team is managed by a Duty Director. Composition of the corporate emergency
team is as shown below.
Medical Media Human Supply/Logistic 1 x North Asset HS IM & T x 2

1 x South
Press Centre Personnel Centre
Technical Support Teams
Figure 3: Corporate Emergency Coordination Team

Duty Director: One of a pool of between eight and ten PDO Directors and Senior Managers. The duty
director has the delegated authority of the Managing Director.
Medical Representative: Is the PDO duty doctor and normally remains on call in the clinic unless specifically
requested to attend the CECC.
Human Resources: Drawn from the Human Resources directorate:
• Internal and external communications
• PDO personnel and Next of Kin issues
• Public interface issues
The Human Resource representative is assisted by a personnel centre team and team leader
Media: The media representative will look after public interface issues, supported by the Press Centre Team
Supply / Logistics: The Supply / Logistics function supports area supply / logistics representatives and
manages mobilisation of coastal and international resources.
Asset Representatives: There are two Asset Representatives on the team, one from the Oil North Directorate
and one from the Oil South Directorate. At any time, one of the asset representatives will be from
Operations, and the other, from Engineering. The primary roles of the Asset Representatives are to interface
with the Area LEBC and mobilisation of additional resources. The roles are detailed in section 3.0.
HSE Representative: The HSE representative is drawn from the Corporate Health, Safety & Environment
function. The primary role of the HSE Representative is to provide health and safety advice as required. If
not needed in this role, he may become one of the board loggers.
IT Support: Drawn from the IM & T section, the IT Suport Representative provides switchboard services and
technical support for radio/ telephone/ fax communications.
IT Representative: The IT representative is drawn from the IM & T Section and provides technical support
and acts as 2nd Scribe.
Within the CECC setting, provision is made for external support from the government, contractors or 3rd
parties to participate in an emergency response.

2.4.2 Corporate Emergency Coordination Centre (CECC)

PDO maintains a dedicated Corporate Emergency Coordination Centre in MaF. The CECC is situated on
computer building in Room # CC010. Supplementing the CECC are a telecomm room and a support room
for technical support teams. In the event of unavailability of the CECC the Coastal LECC is similarly
equipped to act as a back up facility.
Whiteboard Whiteboard
Ele Por
Support Room CECC ctr tab
on le
ic
W/
B
Teledata Room
Cupboard
Storage

Asset Rep
Govt
Asset Rep
Govt Govt
Whiteboard
Glass Panel

Glass Panel
Govt
Telephone

Ceiling Mounted
Exchange Laser Projector
Director
Duty

Printer

Table
Govt
Fridge
Electronic Whiteboard
H.R

Medical/

Spare Logistics HSE
TV Shelf unit for storing
Video and charging Radios
Chart / Map
Hangers
Map

Table Whiteboard
Figure 4: CECC Layout

Access to the CECC is controlled. Keys are available at Orange Wing reception and can be signed out. Keys
are also held by the duty director, UIC and UIC/4. An emergency key is available inside break glass outside
the main entrance to the CECC.
2.5 Corporate Support Teams
2.5.1 Press Centre

The Press Centre manages all enquiries from the press or general public and generates press releases for the
CECC. It is situated in the Al Tayf complex. The team leader is mobilised at the same time as the CECC.
The Press Centre team is mobilised in turn by the team leader.
The Oil and Gas Exhibition Centre is used for press conferences, briefings, media interviews and to house
any media personnel that may arrive at MaF. For instructions addressing the media release process refer to
Section 2.9.5.
✆ For further information refer to: Contingency Plans Part III Vol 12 - External Affairs & Communication
(PR-1223)
2.5.2 Personnel Centre

The Personnel Centre manages queries from staff or relatives of staff. It also manages information on
casualties and interfaces with PDO medical teams. The Personnel Centre is situated in Grey 017 (Team
Leader) and Grey 013 (Team) offices in the PDO old head office building. The team leader is mobilised at
the same time as the CECC. The Personnel Centre Team is mobilised by the Team Leader and comprise
both Arabic and English speaking members. For instructions addressing the release of information to third
parties, NoK and PDO staff, refer to Section 2.9.5.
✆ For further information refer to: Contingency Plans Part III Vol 11 - Personnel Centre (PR-1301)
2.5.3 Well Engineering Task Force (WETF)

The WETF may be mobilised in the event of an emergency involving Well Operations. They will be situated
in the CECC Support room and will assist CECC with technical advice and expertise.
✆ For further information see: Contingency Plans Part III Vol 2 - Well Engineering Operations (PR-1287)

2.5.4 Oil Spill Response Team

Major oil spills in PDO, Tier 1, 2, and 3, are only likely to occur as a result of an emergency involving:
• Marine loading lines or vessels
• Tank Farm
• Main oil line
The Senior Port Operations Supervisor is the operational advisor for marine Oil Spill Response, and
maintains and manages the oil spill response team. He also communicates with MRME&WR on oil spills.
Technical environmental expertise is available from the PDO environmental advisor, MSE/2.
The containment, clean up and disposal of spills are addressed in:
✆ Contingency Plans Part III Vol 4 - Main Oil Line (PR-1067)
✆ Contingency Plans Part III Vol 5 - Terminal and Tank Farm Operations (PR-1068)
✆ Contingency Plans Part III Vol 6 - Marine Operations (1069)
2.5.5 Information Management & Technology Crisis Management Team (IM&T)
The IM & T crisis management team will be mobilised in the event of an emergency involving IT failure.
They will be situated in the CECC Support room and will assist CECC with technical advice and expertise.
For further information see: Contingency Plans Part III Vol 8 – Information Management & Technology (PR-
1656)

2.6 Local Organisation & Resources
2.6.1 LEBCs and Local Emergency Response Teams

PDO has eight Local Emergency Control Centres, one in each of the company’s main operating areas. The
LECC teams are managed by Local Emergency Base Controllers (LEBCs).
Local Emergency Control Centres [LECCs]
ARABIAN
Lekhwair GULF GULF
OF OMAN
U.A.E
Yibal Muscat
Lekhwair
Fahud
Fahud
Yibal
Qarn Alam
KINGDOM OF
Bahja SAUDI ARABIA
Qarn
Alam
Masirah
Nimr
Bahja
Marmul Nimr ARABIAN
Mina Al Fahal (MaF) Marmul SEA
Juzor al Hallaniyyat 100 km

(Approx.)
SALALAH
Figure 5: Location of LECCs
LEBCs have responsibility and authority for management of Emergency Response in their area. In principle,
the LECC closest to an area where an emergency situation has occurred will provide the first line of response.
Team members of the LECC cover the generic functions of; On Scene Commander, Engineering,
Telecommunications, Logistics / Estate Services, Human Resources and HSE. A primary function of the
LEBC is to appoint and logistically support an On Scene Commander (OSC). The LEBC will also interface
with local Government emergency services.
2.6.2 Interior LECC Teams

Generically, the interior LECC teams are made up as shown in Figure 6:
LEBC]
LEBC
OXO/1X : OXE/3X
Scribe(s) Contractor OSC Liaison Logistics 3rd Party &

x2 Liaison [OXO/11/12/13/14] TLN MedicalLiaison&
Medical Liaison HR
OSC
Fire
Fire Service
Service Medical
Medical
OXO/18 MCN/XX
Figure 6: LECC Team Composition

Reference indicators of team members occupying the emergency roles may vary from one asset area to
another depending on staff availability. More than one job position is trained for each role allowing
redundancy for leave, training or relief.
Interior teams do not require a duty roster as all identified personnel carry a pager while on shift. There is
however, a mobilisation requirement of 10 minutes for interior teams which necessitates the ‘temporary hand
over’ of emergency duty by team members to trained ‘alternates’ if they intend to travel outside a radius of
15Km from the area offices and LECC.

2.6.3 Interior Local Emergency Control Centre(s)

LECC design varies between the different areas however, all areas have dedicated LECCs and the layout is
generally as shown in Figure 7.

Actions
Pre-Designed Whiteboard General Whiteboard Chart / Map
Hanger
Overhead Scribe 1
Projector

Scribe 2
Actions

Actions
Individual team member
Shelf unit for storing and charging

Emergency Response Scribe # 1 Logistics
Checklist
Actions

Portable or Wal mountedl

Actions

Scribe # 2
Radios
H.R
Actions

Actions
Actions
Contractor Liaison LEBC OSC Liaison

Hotlines + Fax
Optional Telephone Bays

Storage

Cupboard

Figure 7: Typical (Interior) LECC Layout
2.6.4 Coastal LECC Team
[LEBC]
Scribe(s) Contractor OSC Liaison Logistics 3rd Party &

X2 Liaison Medical Liaison
OSC
Fire Service Medical
Figure 8: Coastal LECC Team Composition

The Coastal LECC has the same generic composition as the interior LECC teams but is nominally made up of
the following PDO staff:
LEBC: Infrastructure Department Heads and Senior Engineers
OSC Liaison: A major coastal emergency has a probability of being in one of three areas - Main Oil Line,
Marine or Terminal and Tank Farm. At all times, there are Port Operations Supervisors and Duty Terminal
Supervisors available and on call. In the event of emergencies involving marine or the terminal / tank farm,
the LEBC can mobilise the duty supervisor of the discipline to be the OSC liaison and provide specialist
support to the team.
In the event of emergencies involving the main oil line, there is likely to be an engineer from pipeline
engineering on the duty roster or readily available in MaF.
For non discipline emergencies such as RTAs, domestic accidents / fires etc, the LEBC will appoint an OSC
liaison from the duty team.
Contractor Liaison: Technical Services and Infrastructure Engineers (pipeline / electrical)
Scribe: Government Gas, Telecommunications or Estate Services personnel
Logistics: UWL and FPO personnel
Human Resources: HRR and HLD personnel
The medical representative would normally remain on call in the clinic unless specifically requested to attend
the LECC

2.6.5 Coastal Local Emergency Control Centre

The Coastal Area LECC is situated in the terminal building in MaF. A purpose built LECC it also serves as a
back up Corporate Coordination Centre in the event of unavailability of the CECC.
Support Room LECC
Emergency Vi TV
Whiteboard Whiteboard Whiteboard de
Exit o
Ceiling Mounted
Laser Projector
Storag
Cupbo
ard Estate Govt
e
Glass Panel
Services Gas
Whiteboard
Eng/Ops Scribe

Chart / Map
Hangers H.R

LEBC
OHP
TV
Whiteboard
Table
Video
Telephone
Exchange + Fax Sliding
Shelf unit
Glass door Logistics Telecom
for storing
and charging
C
= Points
LAN Connection

P.
Radios
Teledata Room
Window Window
Figure 9: Coastal LECC Layout
2.7 Site Organisation & Resources
OSC
Technical Contractors Fire Chief Doctor ROP Govt Medical

Support
Fire Crew Medics

First Aiders
Figure 10: Typical Site Emergency Organisation

Figure 10 shows a typical site emergency organisation for an emergency involving a PDO facility or at a site
where PDO has management control. Composition depends on the scale and location of the emergency and
some or all of the positions shown may require to be filled.
Well engineering facilities have their own emergency organisations; these vary depending on the facility and
are defined in:
✆ Contingency Plans Part III Vol 2 - Well Engineering Operations (PR-1287)
For emergencies in the PDO concession involving third parties or on public highways / land, the
responsibility for management of the emergency resides with the government emergency services. In these
instances PDO will assist as instructed provided PDO emergency personnel are not placed at risk.
2.7.1 On Scene Commander

On Scene Commander is a term applied to the competent person managing the site emergency response and
reporting directly to the LEBC.
Following mobilisation, the LEBC will appoint an On Scene Commander based on experience, training and
familiarity with the emergency site or process. A trained LEBC is competent to fulfil the role of On Scene
Commander and possesses sufficient seniority to manage resources at the emergency site.
For well engineering facilities and some other higher risk activities, senior site supervisors are trained On
Scene Commanders and will assume the role.
In the initial phases of an emergency, the LEBC may by necessity have to manage through any PDO or
contractor employee at the emergency scene. This person will not be referred to as "On Scene Commander".

2.7.2 Fire Services

PDO maintains fire fighting equipment and team at each of the main operating areas in the interior and on the
coast at MaF. PDO fire teams are trained and certified to provide airfield fire support services. They are also
trained first aiders. Typical composition of a team is the Senior Fire Officer and six full time firemen except
in Yibal where there is no airstrip and the fire team comprises three full time firemen.
2.7.3 Medical Services

PDO have doctors and medics based in Marmul and Fahud. All other areas have PDO clinics and
paramedics. In Nimr, Qarn Alam and Fahud contractor doctors are also available in the PACs (Permanent
Accommodation for Contractors) and assist PDO medical staff in emergency response. Rigs and some
contractor camps have medics and ambulances, and these are numbered among available medical resources.
While at the emergency site, medical teams report directly to the OSC.
Details of medical resources available, doctors, nurses and ambulances may be referenced in:
✆ Contingency Plans Part III Vol 13 - Medical Emergencies (PR 1243)
✆ Emergency Response Documents Part IV - Guideline (GU 288)
2.7.4 Technical Support

Technical or process support will be dispatched by the LEBC to assist and report to the OSC in emergencies
where shut downs, isolations, bypasses or other detailed response activities need to be implemented in order
to contain escalation of the emergency.
2.7.5 Contractors
Contractors may be mobilised to the emergency site with engineering equipment. Contractor supervisors
report to the OSC and take their instructions from the OSC directly or through the Technical Support person.
2.8 External Links
2.8.1 Royal Oman Police (ROP) & Government Emergency Services

ROP have manned facilities at all PDO's interior camps, critical pumping or booster stations and at MaF. The
ROP normally assist PDO in emergency response by securing isolation zones around emergency sites and
restricting access. The ROP can provide assistance with:
• Controlling traffic flow & restricting public access
• Evacuating public areas
• Security assistance
ROP support should be activated by calling 9999.

Government medical support is available from Adam, Haima and Nizwa hospitals in the interior and coastal
hospitals in the Muscat area. Medical support in the interior is mobilised by the HR Representative in the
LECC team and / or the Doctor or Medic. Medical support on the coast is mobilised via the duty doctor and
Chief Medical Officer.
Government fire support is only available in the Muscat area. Fire support is mobilised through the MaF fire
station control room.
2.8.2 MOG and MRME&WR

It is a responsibility of the CECC to inform the MOG and MRME&WR when they are mobilised for an
emergency. Both ministries have personnel on duty to receive notification.
At a high level, government and military resources are mobilised through the Ministry of Regional
Municipalities, Environment and Water Resources.

The MRME&WR also is the link to government oil spill resources and support. In the event of any marine
oil spill, the Duty Port Supervisors will immediately fax details to the PCOC [Pollution Control Centre] of the
MRME&WR. Subsequent contacts for assistance will be made via the CECC.
2.8.3 Civil Aviation Authorities

PDO has links with DGCAM (Director General of Civil Aviation and Meteorology) and the Directorate of
Police Aviation. Emergencies involving PDO contracted aircraft and the links with government authorities
are addressed in:
✆ Contingency Plans Part III Vol 9 - Air Operations (PR 1269)
2.8.4 Shell Group & Region

PDO maintains contact with the Shell Representative Office, Oman (SROO, Muscat) and the EPM regional
office in Dubai, and would in the event of an emergency, inform and seek support from them. PDO benefits
from Shell group support and also participates in regional oil spill groups.
• OSRTRIMESA & OSTREA - Shell Group
• RECSO - Regional mutual support group
International oil spill response support is also available through the Shell Group (STASCO) from specialist
oil spill response organisations:
• OSRL & EARL
For more detailed information, refer to:
✆ Contingency Plans Part III Vol 6 - Marine Operations (PR-1069)
2.8.5 Mutual Aid Agreement

A mutual aid agreement exists between PDO and the other three companies in the MaF area. Signatories to
the agreement are:
• Petroleum Development Oman L.L.C
• Oman Refinery Company L.L.C
• Oman Oil Marketing Company S.A.O.G
• Shell Oman Marketing Company S.A.O.G
The agreement provides for mutual assistance in emergencies under the terms laid down in the agreement.
The agreement may be referenced at:
http://sww1.pdo.shell.om/dept/tsd/ttm/TTS/Mutual%20Aid%20Group/MAG_Agreement[1].doc
2.8.6 Caterer (Coast and Interior):

Coast - UIB has a contract with the company providing the catering services in RaH Recreation Club. In the
event that refreshment is required, the UIB representative on the Coastal LECC duty rota will be instructed to
notify the catering company and arrange the refreshment. Catered refreshment is only available from 7:00am
to 7:00pm. Outside of these hours, coffee and team making facilities and biscuits etc. are available in the
LECC and CECC support rooms.
Interior - Catering facilities are available 24hrs a day on the instruction of the LEBC.
2.9 Communications
The primary media for emergency communications are the PDO telephone networks.
PDO maintains six emergency activation points. These are the control rooms in Marmul (covering Marmul,
Nimr and Bahja), Qarn Alam, Fahud, Yibal, Lekwair and the radio room in MaF. Emergency Telephone
Operators, ETOs [in MaF] or CCR operators [in the interior] are available to respond at these locations 24 hrs
a day.

2.9.1 Emergency Telephone Networks

Within PDO there are two telephone networks, one in the interior (prefix 2438) and one covering the Muscat
area and V-Sat links to well engineering facilities (prefix 2467). Emergency calls placed via these PDO
networks are automatically routed to the nearest control room or the radio room in MaF.
Number Dialled
Calls originating from:
5555 2438-5555 2467-5555
Fahud Area Fahud CCR Operator N/A MaF ETO
Yibal Area Yibal CCR Operator N/A MaF ETO
Lekhwair Area Lekhwair CCR Operator N/A MaF ETO
Qarn Alam Area Qarn Alam CCR Operator N/A MaF ETO
Marmul Area Marmul CCR Operator N/A MaF ETO
Nimr Area Marmul CCR Operator N/A MaF ETO
Bahja Area Marmul CCR Operator N/A MaF ETO
MaF (Coastal - 2467) Network MaF ETO MaF ETO N/A
Non PDO Networks (V SAT /
N/A MaF ETO MaF ETO
GSM / GTO Lines / Thuraya)
Table 2: Emergency Calls - System Network
Emergency calls placed from the national telephone network, both 24385555 and24 675555 will always be
routed to MaF ETO.
2.9.2 Calls from PDO Radio Systems

Emergency services may be contacted through the PDO radio systems (HF and 40 MHz Mobile). The MaF
ETO will ask for the area within which the caller is situated and connect to the nearest applicable control
room.
2.9.3 Back Up Communications

Back up communication facilities are available in the form of radios, including Tetra in some locations,
GSM’s [limited coverage] and satellite communications. Current satellite communication equipment includes
Inmarsat sets and hand held ‘Thuraya’ dual GSM/Satellite sets.
2.9.4 Communications Containers & Mobile VSAT

Three mobile VSAT units for Coastal area, South operations, and North operation are maintained by UIIN.
VSAT units are fixed in Land Cruisers, which are ready to be mobilised to the emergency site at any time. In
addition, four self contained communications containers are maintained by UIIN and are positioned at Nimr,
Bahja, Fahud and MaF. The communications trailers are mobilised on flat bed trucks to the site of prolonged
emergencies to serve as command and control centres for On Scene Commanders and subsequently for
emergency recovery / business continuity team leaders.
The containers are self contained in respect of power and communications equipment. Details of the mobile
VSAT and containers can be referenced in:
✆ Emergency Response Documents part IV - Guideline (GU 288)

2.9.5 Information Releases, Media, NoK, Public and Staff

During an emergency there may be a requirement to release information to the media, next-of-kin, third
parties or PDO staff.
The following strategy shall be followed;
• The Media representative will produce the initial Response Statement, which shall be approved by the
DD, prior to release
• Press Centre representatives when mobilised shall then produce subsequent Response Statements and
Press Releases that shall be approved by the DD, MD and the MOG prior to release.
• All information shall be tightly controlled. No information shall be released to external press
organisations, third parties or NoK without prior approval by the DD
Personnel Centre
Duty Director
Press Center
DMD / MD*
Media Rep
HSE Rep.
HR Rep
MOG
No Action
RESPONSE STATEMENT(s)
The HSE Rep ensures that ‘Confirmed’
1 information is clearly displayed on the
‘Confirmed’ information whiteboard.
The media representative prepares the first
3 response statement based on the available
template on the PC desktop.
The response statement is printed in the CECC
4
and passed to the DD for review / approval
The media and HR representatives E Mail the
approved response statement to the press centre
5
and personnel centre (by hand, by CECC share
drive or by fax)
Press Center and Personnel center use agreed
6
response statement
Additional information becomes available within
7 CECC. Confirmed information is approved by
DD, and relayed to press and personnel centres
SUBSEQUENT MEDIA & THIRD PARTY PRESS RELEASES
The Press Centre drafts subsequent press /

8 personnel releases and forwards them to the
CECC for approval
The draft release(s) will be received and printed
9
in the CECC. For review by the Duty Director
When agreed by the DD the draft release to be
10
forwarded to the MD / acting MD for approval*
Draft release forwarded to the Minister of Oil &
11
Gas for approval to release.
The DD initials the approved release and returns
12 it via the media and HR representatives to the
press and personnel centres.
Press Centre and Personnel centre use agreed
13
response statements
* MD or in his absence Acting MD approval if available. If not available, DD has authority to approve media releases (on behalf
of PDO).

2.10 Emergency Stand-down and Follow Up
2.10.1 Emergency Stand-Down

At what point the emergency is contained and risk of further escalation is eliminated is the decision of the
LEBC. Business resumption plans contained in Emergency Response documents part III are then
implemented and clean-up and restoration activities follow.
Authority
The authority for stand-down lies with the LEBC; this is normally decided in consultation with the Duty
Director. Stand-down may be full or partial.
Full stand-down
A full stand-down involves the withdrawal of all emergency teams from the site.
The LEBC shall issue the stand-down notices to:
• OSC
• LECC Team
• ETO / CCR Operator
• Fire Emergency Services
• Medical Emergency Services
• Supporting LECCs
The DD is responsible to ensure Government Bodies are informed.
Partial stand-down
Where a clean up is required or the business resumption process is required to be implemented, a partial
stand-down can be declared. In this case the DD shall appoint a Business Resumption or Clean-Up team
leader who will liaise with the LEBC to hand over the incident site.
The LEBC shall decide which resources are to remain on site, and which can be demobilised. Priority shall
be to demobilise non-PDO resources first (e.g. Government fire brigade, ORC, BP).
The Local Emergency Control Centre remains manned until the LEBC hands over authority for the incident
site to the Business Resumption or Clean-Up team leader.
2.10.2 Debrief and Follow Up

The Duty Director and LEBC are responsible for ensuring that a team debrief of the emergency response
process takes place. A debrief report highlighting emergency response shortcomings / learning points shall be
prepared and forwarded to UIC. Learning points and action items will be entered into action follow up
databases for implementation by the action parties.
2.11 Quality Maintenance
2.11.1 Training
To achieve an appropriate level of competence in emergency response it is essential that the knowledge and
awareness of personnel is of an adequate standard. For the majority of personnel, this constitutes knowledge
of emergency telephone numbers and initial actions to take. This information is imparted to staff during their
induction training and via an emergency response leaflet.
For key personnel in positions of responsibility for emergency response management, formal training is a
requirement of the ERMS and is a prerequisite to taking up one of the roles listed below. Key personnel
requiring training are:

Key Position Training Duration Refresher

Duty Director Briefing 2 hours
Workshop 1 Day 2 yrs
CECC Team Members Briefing 2 hours
Local Emergency Base Controller Briefing 2 hours
Workshop 2 ½ Day 2 yrs
LECC Team Members Briefing 2 hours
Press Centre Team Briefing 2 hours
Personal Centre Team Briefing 2 hours
On Scene Commanders Briefing 2 hours
Emergency Telephone Operators Workshop ½ Day 1 yrs
Table 3: ER Training Matrix
UIC/4 maintains records of personnel who have received training, and who are eligible for participation in
emergency response duties.
2.11.2 Competency
There is a competency requirement for LEBCs. It is a PDO requirement that three competent LEBCs are on
shift in each main operating area at all times. Nominally the LEBCs will be the Production Coordinators,
Engineering Coordinators and Maintenance Coordinators. Relief Production co-ordinators are also required
to be competent LEBCs.
LEBCs are assessed by a qualified assessor, over three assessment scenarios, They are deemed to be
competent when the assessor is satisfied that they fulfil the PDO competency requirements, as stated in the
PDO Competency Standards.
2.11.3 System Testing

A key element in maintaining effectiveness and efficiency is systematic exercising of personnel, procedures
and equipment. Target locations and objectives for each exercise are selected with consideration of:
• Higher risk scenarios identified in HSE Cases and risk assessments
• Testing specific elements of the ERMS structure or organisation
• Training and familiarising emergency teams in emergency response management
• Coverage of PDO operational areas and activities
Drills
It is the responsibility of Asset Owners to ensure that where required, evacuation, fire, search and rescue
drills etc., are carried out on a systematic basis.
Area Exercises
At an area level the line is responsible for maintaining the competence of staff through drills and exercises.
These drills and exercises are focussed on the training of staff and are scheduled in annual HSE Plans.
Each LECC team is required to participate in two exercises per year, requiring four exercises per annum in
each area. A debrief report highlighting shortcomings / learning points shall be prepared and forwarded to
the Corporate Emergency Response Adviser.
Corporate Exercises
UIC is responsible for testing the elements of the ERMS through corporate exercises.
There are four corporate level exercises per annum. The exercises are scheduled in such a way that each area
participates in a corporate exercise every two years. A debrief report is issued for each exercise highlighting
shortcomings / learning points.

3 Roles & Responsibilities

The check lists below are generic, and reference must be made to Contingency Plans Part III for different scenarios.
3.1 Corporate Emergency Coordination Centre Team
3.1.1 Duty Director

Responsible for the management of the CECC Team and the provision of support to the LEBC and the local
emergency control centre team.
While the DD is responsible for implementation of the actions below, some can be delegated to team
members.
ROLE AND RESPONSIBILITIES

INITIAL ACTIONS SCENARIO DEPENDENT ACTIONS
1. Check for a faxed site status report 1. Identify external parties to be informed:
2. Start the timed log (electronic whiteboard) - MOG / MRME & WR
3. Enter name, arrival time on whiteboard - Other Government Bodies
and confirm arrival in CECC with ETO
- Shell Group, SIEP, EPM, STASCO
4. Test telephone
5. Get the initial brief from the LEBC - Shell Regional Support
(subsequent updates via the Ops Rep or as 2. Interface with regional mutual aid groups
delegated) 3. Mobilise support expertise relevant to the
ONGOING ACTIONS situation. WETF, Oil Spill, Pipeline.
4. Mobilise international specialist support
1. Brief team and agree immediate and
ongoing actions 5. Initiate required clearances with
immigration / customs
2. Review team expertise / experience
against the scenario. Mobilise additional 6. Mobilise contractor management to the
expertise as required. CECC, if required (for contractor owned or
operated vessels or facilities)
3. Nominate Scribe and review whiteboards
for consistency of information displayed. 7. Interface with senior SOAF or ROP for
additional support
4. Advise the Scribe of information to be
included on the information whiteboards 8. Notify PDO legal for support / advice
5. Instruct Media Rep to generate response 9. Ensure management, of reception and
statement and direct development of movement of NoK
subsequent press releases by Press Centre 10. Ensure reception of casualties at Seeb
6. Confirm emergency support services airport and onward to hospitals
requested by the LECC, are mobilising 11. Track casualties sent to different hospitals
7. Inform MD, PDO Senior Management 12. Interface with contractor company
and SROO (Shell Country Chairman) management w.r.t. casualties
8. Agree with the Asset Reps long term 13. Ensure accommodation for evacuated
recovery strategy and contingency plans public
to be implemented
14. Consider if team relief will be required
9. Ensure the CECC log is accurately and
comprehensively maintained and • STAND BACK - DON'T BE HANDS ON
information verified
• IMPLEMENT SYSTEMATIC TIME OUTS
10. Decide if additional security is required
for the CECC • DON'T TIE UP THE LEBC WITH
UNNECESSARY CALLS
11. Conduct a debrief of the response – MSE
Rep to act as secretary

3.1.2 Operations Representative

The Operation Representative shall be the single point of contact between the CECC and the LEBC.
REMEMBER the LEBC will be busy, be brief on the telephone.
Confirmed headcount figures and names take time – Typically in excess of 1 hour.
When briefing the team distinguish between CONFIRMED and UNCONFIRMED information.
DO NOT ASSUME THE REST OF THE TEAM ARE FAMILIAR WITH YOUR AREA

INITIAL ACTIONS
1. If first to arrive;
- Check for a faxed site status report
- Commence the timed event log (on the electronic whiteboard)
2. Enter name, arrival time and reference indicator on whiteboard and confirm arrival in CECC with
ETO
3. Test telephone
4. Get update from DD, and then make contact with the LEBC
5. Participate in team briefing and agree immediate and ongoing actions with CECC Team
Members
ONGOING ACTIONS
1. Systematically brief DD and CECC Team on latest update from LEBC / LECC
2. If emergency is on a well engineering facility, prompt DD to mobilise the Duty Senior Well
Engineer
3. Have the Engineering Rep get pictures and diagrams to help explain the situation to the rest of
the team - use the whiteboards to draw sketches / post pictures etc.
4. Ensure Scribe has entered details accurately on whiteboard
5. Find out what has been instructed to be mobilised from outside the emergency area. Have
Logistics Rep and other Asset Rep confirm mobilisations have taken place / are taking place
6. Obtain Personnel Accounting Data (First Numbers then Names)
7. Cross check data being entered on whiteboards for accuracy and whether confirmed or not
8. With DD’s agreement, mobilise operational expertise for the technical response and subsequent
business recovery
9. Agree a long term strategy and contingencies to be implemented with the DD & Other Asset Rep
10. Proactively update the Scribe with information to be displayed
11. Update the affected Asset Manager - [when time permits]

3.1.3 Engineering Representative

The Engineering Representative ensures that information relevant to incident location, facilities and
infrastructure, is made available to the team.
PICTURES & DIAGRAMS ARE MORE EFFECTIVE THAN TEXT
He shall maintain the mobile whiteboard in the CECC with up to date confirmed information which has been
approved by the Duty Director and therefore may be released to the Press and Personnel Centres. In
particular personnel information shall be rigorously verified before it is accepted as confirmed.

INITIAL ACTIONS
1. If first to arrive:
- check for possible faxed site status report
- commence the timed event log (on the electronic whiteboard)
2. Enter name, arrival time and Reference Indicator on whiteboard and confirm arrival in CECC
with ETO
3. Test telephone
Members
5. Familiarise yourself with the emergency situation by:
- surveying whiteboards
- receiving briefing from DD or First Asset Rep
- asking questions and assessing how to assist
ONGOING ACTIONS
1. With DD’s agreement, mobilise engineering expertise for the technical response and subsequent
business resumption planning
2. Proactively collect verified information and enter on confirmed whiteboard. CLEARLY
INDICATE which information has been approved for release by the DD
3. Enter ‘Verified’ information on the ‘Confirmed Information Whiteboard’
4. Confirm any engineering mobilisations from outside the affected area are being implemented.
Update ETAs
5. Update the ‘Engineering Mobilisations’ section of the fixed whiteboards
6. Proactively update the Scribe on information, mobilisation ETAs etc
7. Obtain documentation relevant to the emergency – plans, maps, diagrams, photographs etc
8. Agree a long term strategy and contingencies to be implemented with the DD & Operations Rep
9. Obtain the relevant Contingency Plan part III and review to check for specific actions
10. Assume the role of technical interface with any technical support team mobilised
11. Inform line manager of ER call out

3.1.4 Logistics Representative

The Logistics Representative coordinates the provision of air support, company land logistics and supplies as
required by the Area LECC and as directed by the DD.
The Logistics Representative may have to coordinate closely with the Medical and HR Reps w.r.t provision
of transport for evacuees, casualties, public, NoK….. depending on the emergency scenario.

IMMEDIATE ACTIONS
with ETO
3. Test telephone
Members
ONGOING ACTIONS
1. Confirm any logistics mobilisations from outside the affected area are being implemented.
Update ETA’s
2. If not done so by the LECC, contact air operations and place on standby for possible medevac
3. With DD’s agreement, mobilise logistics expertise for the response and subsequent business
recovery
4. Assess and identify any evacuation options w.r.t supply and logistics support
5. Proactively update the Scribe on mobilisations etc.
6. Ensure the ‘Logistics Mobilisations’ section of the general whiteboards is updated
7. Review mobilisation data entered on whiteboards for accuracy
8. Mobilise supply personnel to expedite customs documentation relating to importation of
supplies. Obtain customs clearances prior to equipment arrival. (Particularly Oil Spill)
9. If an air operations emergency, confirm that passenger lists on the PDO web are blocked

3.1.5 Media Representative

The Media representative is the link between the CECC and the Press Centre Team.
The Media Representative will generate the first response statement and mobilise the Press Centre Team, on
consultation with the Duty Director.
Once the Press Centre is running, the Media Representative will pass verified, releasable information to this
team and get statements approved by the Duty Director / MD / MOG
MEDIA - ROLE AND RESPONSIBILITIES

INITIAL ACTIONS
2. Enter name, arrival time and Reference Indicator on whiteboard & Confirm Arrival in CECC
with ETO
3. Test telephone
4. Participate in team briefing and agree immediate and ongoing actions with Team Members

ONGOING ACTIONS
1. Activate the Press team as required
2. Issue first response statement to Press Centre team after DD’s approval
3. Inform the DD of ANY Media interest.
4. Be prepared to receive calls from media until Press Centre is manned and ready
5. Pass verified, releasable information to press team
6. Get approval from DD for press releases and keep scribe informed
7. Assist HR Representative to issue a staff information release (Pop-up),
8. If required arrange for the reception of media personnel in the Oil and Gas Exhibition Centre
and prepare for press conference/s

3.1.6 Human Resources (HR) Representative

The HR representative is the link between the CECC and the Personnel, support teams.
In the period before the Personnel Centre is fully mobilised, the HR representative shall manage any HR
incoming calls to the CECC. The HR representative shall be responsible for collating and confirming details
of all personnel affected, including particulars of casualties or fatalities. This information will only be
released if approved by the DD. In the event of multiple casualties, close coordination between the HR Rep
and the Medical Rep will be required to ensure consistency of information and management of Next of Kin.
HR - ROLE AND RESPONSIBILITIES

INITIAL ACTIONS
2. Enter name, arrival time and Reference Indicator on whiteboard & confirm arrival with ETO
3. Test telephone and switch on PC
4. Participate in team briefing and agree immediate and ongoing actions with Team Members
ONGOING ACTIONS
1. Activate the Personnel team as required
2. Pass the first response statement to personnel team after DD’s approval
3. Inform the DD of ANY Public interest.
4. In the event of aerial medevac, coordinate with medical and arrange for H.R personnel to meet
casualties at Seeb and accompany to hospital. Maintain records of casualties.
5. Liaise with the Logistics Rep for any transport requirements for evacuees or NoK
6. Liaise with operations, engineering and logistics regarding any immigration issues arising from
mobilisation of international expertise in addressing the emergency
7. Pass releasable information to personnel team after DD approval
8. Update Scribe as required and check accuracy of boards
9. Keep the HR section of the general whiteboard updated
10. Develop a staff information release, with the Media Representative, [PDO Web] for approval by
the DD - Use 'Pop Ups' (UII/2X)
11. If required arrange for the reception of NoK in the Learning and Development Centre and
ensure provision of support and refreshments. Provide regular updates on confirmed & approved
emergency information
12. Check with DD whether it is necessary to mobilise extra security to control access to the CECC
13. If the mobilisation is prolonged, arrange for refreshments for the team via the UIB representative
on the Coastal LECC duty rota
14. If overloaded do not hesitate to mobilise appropriate support

3.1.7 HSE Representative

The function of the HSE Representative is to provide health and safety information concerning an incident. If
not required for this role he may perform the function of the Scribe.

IMMEDIATE ACTIONS
with ETO
3. Test telephone
Members
ONGOING ACTIONS
1. Mobilise HSE expertise for the response and business resumption, with DD’s agreement,
2. Provide information on health and safety issues relating to the incident
3. Be prepared to take on the role of Scribe and keep the Time / Event log
4. Mobilise UIC / UIC5 if the scenario has security implications
5. At stand down of the team, implement a team debrief, document and forward to UIC, attaching
originals of log sheets and copies of whiteboards

3.1.8 Scribe
The Scribe is the log keeper and updates the electronic whiteboard. He or she can be any member of the
team designated by the Duty Director
As a whiteboard [page] is completed a copy must be printed and given to the HSE representative for later
reference. The scribe shall review all incoming information and propose items for the confirmation
whiteboard to the Duty Director.
The log shall contain times and details of all major activities and decisions made in the CECC. The log shall
also record information regarding casualties, location of incident, resources mobilised, etc. It is important the
log is clearly written [printed], accurate and concise. The board should be printed in black pen, for clarity
and may be highlighted using coloured pens.
SCRIBE - ROLE AND RESPONSIBILITIES

INITIAL ACTIONS
2. Enter name, arrival time and Ref Ind on whiteboard
3. Confirm Arrival in CECC with ETO
4. Test telephone [call out and use another phone to call in]
Members
6. Call the ETO and have him re-page any team missing members
ONGOING ACTIONS
1. Proactively gather and enter information for the Whiteboard
2. Check data on time/event whiteboard against data entered on Personnel, Engineering and
Logistics whiteboards - QUESTION any differences
3. Brief arriving members of the CECC
4. Re-Check all team members are present – if not have the Telecommunication Rep call
substitutes on the duty roster until a suitable team member is found
5. Ensure originals of log sheets and copies of whiteboards are collected and passed to HSE Rep at
end of incident
6. Prompt the DD for an information release to PDO staff
7. Prompt DD for 'Time Outs' and clarify data to be logged
8. When time permits, inform Line Manager of call out

3.1.9 IT Representative
The IT Representative provides technical support to the CECC and will assist with computer based functions
eg pop up messages and finding computer based maps, diagrams etc. He will also, normally, act as 2nd
Scribe and assist in maintaining information on the resources / logistics boards

INITIAL ACTIONS
- check for possible faxed site status report, if present pass to the DD
2. Enter name, arrival time and Reference Indicator on whiteboard and confirm arrival with ETO
Members
4. Familiarise yourselves with the emergency situation by:
ONGOING ACTIONS
1. Assist in resolving equipment problems in CECC
2. Access and display computer based information (maps, plans, internet etc) as requested by team
members and display through data projector if required
3. Action pop up messages as requested by HR and Media representatives
4. Be prepared to take on the role of Scribe and keep the Time / Event log
5. Log information on resources / logistics boards as requested by team members

3.1.10 IT Support
IT Support screens all incoming calls on 8888 and monitors the fax machine and radios.

INITIAL ACTIONS
- check for possible faxed site status report, if present pass to the DD
2. Enter name, arrival time and Reference Indicator on whiteboard and confirm arrival with ETO
3. Test telephone 8888
Members
5. Familiarise yourselves with the emergency situation by:
ONGOING ACTIONS
1. Ensure radios are on and working
2. Check with UWL that the voice recorder is working
3. Pass any media calls to the Media Rep, initially and Press Centre, when mobilised
4. Inform DD and Media Rep of any incoming media calls
5. Pass any next of kin / personnel calls to the HR Rep initially and Personnel Centre when
mobilised
6. If instructed, mobilise the telecommunications container
7. Maintain a timed log of all calls
8. After 45 minutes check with the Scribe and if required follow up on team members that have not
arrived. Use the duty roster and call other persons in the role until one is found - mobilise to the
CECC
9. Prevent unauthorised access to the CECC. Hold arrivals in support room and check with DD.

3.1.11 Medical Representative

The Medical representative coordinates the reception and hospitalisation of casualties and is responsible for
updating the CECC/LECC as to the location to which individual casualties have been sent.
The Medical Rep is also the interface between PDO and Government medical services.
The Medical Rep must coordinate closely with the Logistics and HR Reps w.r.t reception of casualties at
Seeb airport and NoK wanting to visit casualties.
ROLE AND RESPONSIBILITIES in the Clinic or CECC/LECC

INITIAL ACTIONS
1. By default mobilises to the PDO clinic
2. Will mobilise to the CECC/LECC on instruction from the DD
3. Confirm arrival in clinic with the ETO
ONGOING ACTIONS
1. Contact the H.R rep in the LECC and get an update on the medical situation. Note: If
emergency is in Fahud or Marmul, contact the PDO clinic for detailed medical update and brief
the HR Rep in the CECC
2. Advise on any required medevac if not already implemented
3. Assess and identify medical evacuation options w.r.t expertise and location of hospitals
4. If in the CECC, keep the Scribe informed, medical information must be included in the log
5. If in the CECC, review medical data entered on whiteboards for accuracy
6. Arrange stress or grief counselling for NoK, casualties or evacuees
7. Liaise with government hospitals for the reception of casualties
8. Mobilise additional PDO medical support as required
9. Inform Chief Medical Officer of ER call out
IF THE EMERGENCY IS IN THE MaF AREA, THE MEDICAL REP MAY BE MOBILISED TO
THE COASTAL LECC

3.2 Interior LECC Teams
3.2.1 Local Emergency Base Controller
LEBC (Interior)
INITIAL ACTIONS
1. Establish the initial extent of the emergency, with the person who raised the alarm
2. Confirm the appropriate Emergency Services are mobilised. Note, the fire tender is required for
any aircraft movements on the area airstrip
3. Inform the DD of the mobilisation and brief with any available information. Confirm your
contact telephone number with him
4. Organise, brief and manage the LECC Team – delegate:
- On Scene Commander Liaison
- Contractor Liaison
- Logistics
- Third Party Liaison
- Scribes x 2
5. Confirm whether there is an OSC at the emergency scene, if not, appoint and dispatch a
TRAINED OSC or LEBC to the emergency site
6. Establish contact with the OSC as soon as possible
7. Confirm that Emergency Services have arrived at the scene
8. Confirm that appropriate shut-downs have been implemented:
- At the Emergency Scene
- By the CCR
- In other Stations/Areas
9. Establish from the OSC what is required at the emergency site:
- Earth moving equipment, cranes - extra manpower
- Vacuum trucks
- Transport for evacuation of personnel
ONGOING ACTIONS
1. Implement the principles of Command and Control
2. Plan response
3. Delegate actions to team
4. Get an update from OSC
Implement Identify
5. Have a TIME OUT and Communicate with Team

6. Reassess changes, developments on threats and action plan
Self Team
7. Systematically update CECC – Offload to CECC:
Delegate/Communicate Assess & Plan
- Any Personnel and Press Teams Enquiries
- Requirements for External Oil Spill Assistance
- Business Resumption Planning
- Government Notifications and Requests for Assistance
8. Monitor stress in the team
9. Review the relevant Contingency Plan part III for LEBC actions specific to the scenario
10. If time permits, inform line manager of LECC mobilisation

3.2.2 On Scene Commander (OSC) Liaison

The role of OSC Liaison is to provide the single line of communication between the LECC and the incident
site.
NOTE: When there is no TRAINED On Scene Commander at the emergency site the quality and
accuracy of information MUST be questioned.
OSC LIAISON (Interior)

Role nominally performed by Operations / Engineering Supervisors
INITIAL ACTIONS
1. If first to arrive commence the timed event log (on the electronic whiteboard)
2. Enter name, arrival time and ref indicator on whiteboard
3. Test telephone
4. Establish contact with the OSC or person on site and receive a briefing
5. Participate in team briefing and agree immediate and ongoing actions with LECC Team
Members
ONGOING ACTIONS
1. Maintain systematic contact with the OSC [DO NOT OVERLOAD THE OSC]
2. Update Scribe and LEBC of developing events
3. Confirm emergency site is shutdown / blown down with OSC
4. Confirm shutdowns with Central Control Room
5. Evaluate potential for emergency escalation
6. Get out maps / diagrams / procedures
7. Get copies of work permits for the affected area – advise LEBC of personnel on permit
8. Ask OSC what additional resources are required
9. Systematically update Scribes and LEBC
10. Review the relevant Contingency Plan part III with the LEBC for actions specific to the scenario
11. DO NOT take the OSC LIAISON'S phone off the hook for Time Outs

3.2.3 Logistics
The role of the Logistics Representative is to coordinate the mobilisation of land and air transport services
required in responding to the emergency.
When asking about availability of resources, be ABSOLUTELY CLEAR in your questions:
• Do you have (whatever it is you require)?
• Where is it now?
• Is it serviceable?
• Do you have a driver / operator available?
• How long will it take to get to the emergency site?
Make sure any mobilisation data is clearly marked up on the whiteboard and in the scribe’s event log.
LOGISTICS (Interior)
Role nominally performed by Logistics / Business Supports Supervisors
INITIAL ACTIONS
1. If first to arrive start the timed event log (on the electronic whiteboard)
3. Test telephone
Members
5. Familiarise yourselves with the emergency situation by surveying whiteboards and receiving a
briefing from the LEBC
6. Air Support – Source location of aircraft in the field and ETA to own airstrip for medevac
7. Confirm ETA of resources dispatched by the CCR operator (fire & medical)
ONGOING ACTION - Consider Following Requirements:

1. Fire Brigade - Additional resources required from neighbouring areas [check first aerial /
medevac requirements]
2. Ambulances - Additional resources required from neighbouring areas, Rigs, Contractor Camps
3. Extra foam required / not required
4. Food & water to site for emergency teams
5. Refreshments to LECC
6. Clinics or Casualty clearance centres prepared to receive injured are large enough? Food &
Water for evacuated persons in clinic?
7. Transport for any relief emergency personnel to be taken to the site
8. Inform LEBC of mobilisations and resources placed on stand by
9. Keep updating the scribe

3.2.4 Contractor Liaison

The role of contractor liaison is to interface between PDO and any contractor companies that possess
resources which may be required in the response to an emergency.
Typically the role will be dealing with engineering contractors.
CONTRACTOR LIAISON (Interior)

Role nominally performed by Engineering Supervisor
INITIAL ACTIONS
3. Test telephone
Members
5. Familiarise yourself with the emergency situation by surveying whiteboards and receiving a
ONGOING - Consider Following Requirements:
10. Are buses required on-site to evacuate personnel at muster
11. Water Trucks
12. Vacuum Trucks
13. Earth Movers
14. Graders
15. Clamps
16. Welding Gear
17. Cranes
18. Additional labourers
19. Electricians
20. Mechanics
21. Instrument Engineers
22. Obtain ETAs of mobilised resources and ensure boards updated
24. If required arrange a trailer for the communications container
25. Keep updating Scribe

3.2.5 Third Party Liaison

The role of third party liaison is to interface with public and government and liaise with the area medical
teams and the HR Representative in the CECC (if mobilised).
In the event of evacuating casualties, whether to local hospitals or Seeb airport, the HR Representative in the
CECC must be informed of the CONFIRMED names and Company of evacuated persons.
THIRD PARTY LIAISON (Interior)

Role nominally performed by Interior HR
INITIAL ACTIONS
3. Test telephone
Members
briefing from LEBC
1. Notify ROP via calling 9999 and inform them of any civil defence requirements
2. Notify ROP (Oil and Gas Security Office) and inform them of any requirement for to block
roads or restrict access
3. Put PAC Clinics on stand by – Locate additional nurses, ambulances and medical facilities:
Rigs, Seismic Camps, Contractor Camps etc
4. Do Government Hospitals need to be alerted? – Additional medical resources to receive
casualties (liaise with Medical or LEBC)
5. Is there a need to contact local communities / Wali's / Bedu camps?
6. If mobilised, liaise with CECC HR to activate Personnel Team if casualties are to be evacuated
from the interior
7. If mobilised, liaise with CECC Media to activate Press Team if there is or could be, any
indication of media interest
8. Is there a need for the CECC need to give notifications to:
- Canadian Energy Services
- Government Gas
- Contractor Companies involved
9. Keep the LEBC informed of mobilisations and persons on stand by
10. Proactively update Scribe

3.2.6 Scribe
The role of the Scribe (log keeper) is to maintain a record of all the main events and actions taken with the
time that they took place.
The log must be maintained on the electronic whiteboard so that copies can be printed for later reference.
The log shall contain times and details of all major activities and decisions made in the LECC. The log shall
also record information regarding casualties, location of incident, resources mobilised, etc. It is important the
log is clearly written [Printed], accurate and concise.
The Scribe shall also advise the LEBC on TIME OUTS and when the situation is becoming too unclear to log
accurately.
SCRIBE (Interior)
LEBC to nominate LECC Scribe
INITIAL ACTIONS
2. Enter name, arrival time and Ref Ind on whiteboard
3. If you have an assigned telephone, test it, [call out and use another phone to call in]
Members
5. Familiarise yourself with the emergency situation by surveying fixed whiteboards and receiving
a briefing from LEBC
ONGOING ACTIONS
1. If required and with the LEBCs agreement, mobilise HSE expertise for the response and
subsequent business recovery
2. Proactively gather information and enter on the whiteboard
3. Check information on electronic whiteboard against mobilisation and notification information
on the fixed whiteboard for accuracy and consistency
4. Brief arriving members of the LECC
5. Check all team members are present – if not have the CCR reactivate pagers or call substitutes
6. Get HR to mobilise ROP if the scenario has security implications
7. Prompt the LEBC to implement "Time Outs" if events start to become unclear
8. If 2nd Scribe is not available ensure that the fixed whiteboard is also kept up to date with
casualty information and mobilisation of equipment and materials to site by the contractor
liaison and logistics representatives
9. Minute the team debrief and forward to the Corporate Emergency Response Advisor. Attach
originals of log sheets. Copy of whiteboards (use digital camera)

3.2.7 2nd Scribe

The role of the 2nd Scribe is to maintain the fixed (marked up) whiteboard with information from the
contractor liaison, logistics and OSC liaison reps. Typically this information will include:
• Mobilisation times and ETA's of emergency resources
• ETA's of medevac flights
• Notifications made and the time
• Shutdown & Isolation initiation and confirmation times
• 'Time Outs' by the LEBC
• Duty Director notification times
The 2nd Scribe should also maintain consistency with the Scribe on the electronic whiteboard to ensure
consistency and accuracy of information recorded.
2nd SCRIBE (Interior)

LEBC to nominate LECC 2nd Scribe
INITIAL ACTIONS
2. Enter name, arrival time and Reference Indicator on whiteboard
3. If you have an assigned telephone, test it
Members
5. Familiarise yourself with the emergency situation by surveying electronic whiteboard and
receiving a briefing from LEBC
ONGOING ACTIONS
1. Keep the white board updated with contractor mobilisations, when requested, ETAs and, when
CONFIRMED, ARRIVED
2. Keep the white board updated with casualty information, numbers ACCOUNTED,
CASUALTIES and MISSING. Update on information from OSC liaison
3. Keep the white board updated with logistics mobilisations, when requested, ETAs and, when
CONFIRMED, ARRIVED
4. Keep the white board updated with ISOLATION and SHUT DOWNS, when requested, and
when CONFIRMED
5. Keep track of location and ETD / ETA of moving resources - Ambulances, Crash Tenders,
Aircraft etc
6. Cross check data with Scribe on electronic whiteboard for accuracy and consistency
7. Prompt LEBC for TIME OUT if events are not clear or happening too fast to record

3.3 Coast LECC Team
3.3.1 Local Emergency Base Controller
LEBC (Coast)
INITIAL ACTIONS
1. On arrival at the LECC, enter name, reference indicator and arrival time on whiteboard
2. Test telephone and confirm arrival to ETO
3. If first to arrive start a timed log of events
4. Establish the initial extent of the emergency, with the person reporting the emergency
5. From the information obtained confirm the appropriate Emergency Services are mobilised
6. Notify DD and brief with available information. Confirm your contact telephone number with
him
7. Organise, brief and manage the LECC Team – delegate:
- On Scene Commander Liaison
- Contractor Liaison
- Logistics
- Third Party Liaison
- Scribes x 2
8. Confirm whether there is an OSC at the emergency scene, if not, appoint and dispatch a
TRAINED OSC or LEBC to the emergency site
9. Review your own position – is the incident Marine / Pipeline / Terminal, do you require
specialist support / replacement LEBC
10. Establish contact with the OSC as soon as possible
11. Confirm what PDO and Government Emergency Services have arrived at the scene
10. Confirm that appropriate shut-downs have been implemented:
At the Emergency Scene / By the Terminal CCR / In other Stations/Areas
11. Establish from the OSC what is required at the emergency site:
- Earth moving equipment, cranes - extra manpower
- Vacuum trucks - transport for evacuation of personnel
12. Decide (with CECC) the best location for the Duty Doctor - Clinic, LECC or CECC
13. Estimate the probability of Public or Media interest - inform DD and advise mobilisation of HR
and / or Press Centres. IF IN DOUBT MOBILISE.
ONGOING ACTIONS
1. Implement the principles of Command and Control
2. Plan / Delegate / Reassess / Monitor Stress in Team
3. Get an updates from OSC
4. Have a TIME OUTS and Communicate with Team Implement Identify
5. Systematically update CECC – Offload to CECC:

- Any Personnel and Press Teams Enquiries
Self Team
- Requirements for External Oil Spill Assistance
- Business Resumption Planning Delegate/Communicate Assess & Plan
- Government Notifications and Requests for Assistance

6. Review the relevant Contingency Plan part III for LEBC actions specific to the scenario
7. If time permits, inform line manager of LECC mobilisation

3.3.2 OSC Liaison

The role of OSC Liaison is to provide the single line of communication between the LECC and the On Scene
Commander.
NOTE: When there is no TRAINED On Scene Commander at the emergency site the quality and
accuracy of information MUST be questioned.
OSC LIAISON (Coast)

Role scenario dependant and nominally performed by Terminal / Engineering /
Pipeline / Gas Operation Supervisors
INITIAL ACTIONS
1. Confirm arrival in LECC with ETO
2. If first to arrive commence the timed event log (on the electronic whiteboard)
3. Enter name, arrival time and reference indicator on whiteboard
4. Test telephone
5. Establish contact with the OSC or person on site and receive a briefing
Members
ONGOING ACTIONS
1. Maintain systematic contact with the OSC [DO NOT OVERLOAD THE OSC]
2. Update Scribe and LEBC of breaking events
3. Confirm site is shutdown / blown down
4. Confirm shutdowns with Central Control Room
5. Evaluate potential for emergency escalations
6. Get out maps / diagrams / procedures from support room
7. Get copies of work permits for the affected area – advise LEBC of personnel on permit
8. Ask OSC what additional resources are required
9. Review your own suitability to perform the role – suggest replacement if necessary
10. Keep updating Scribes and LEBC
11. DO NOT take the OSC LIAISON'S phone off the hook for Time Outs

3.3.3 Logistics
The role of the Logistics Representative is to coordinate the mobilisation of resources required in responding
to the emergency.
Familiarise yourself with the emergency situation by surveying the whiteboards and receiving a
briefing from the LEBC.
LOGISTICS (Coast)
Role nominally performed by Logistics / Procurement Supervisors
INITIAL ACTIONS
1. Confirm Arrival in LECC with ETO
4. Test telephone
Members
7. Confirm ETA of resources dispatched by the CCR operator (fire & medical)
1. Fire Brigade - Additional resources required from government
2. Ambulances - Additional resources required from government
3. Extra foam
4. Food & water to site for emergency teams
5. Refreshment to LECC
6. Relief emergency personnel transport to site
8. Praoctively update Scribe

3.3.4 Contractor Liaison

The role of contractor liaison is to interface between PDO and any contractor companies that possess
resources which may be required in the response to an emergency.
Typically the role will be dealing with engineering contractors.
CONTRACTOR LIAISON (Coast)

Role nominally performed by Technical Services or Infrastructure Engineers
INITIAL ACTIONS
4. Test telephone
Members
ONGOING - Consider Following Requirements:
1. Are buses required on-site to evacuate personnel at muster
2. Water Trucks
3. Vacuum Trucks
4. Earth Movers
5. Graders
6. Clamps
7. Welding Gear
8. Cranes
9. Additional labourers
10. Electricians / Mechanics / Instrument Engineers
12. Communications container to be mobilised
13. Pipeline spares container to be mobilised

3.3.5 Third Party Liaison

The role of third party liaison is to interface with public and local government and liaise with the HR
Representative in the CECC (if mobilised).
THIRD PARTY LIAISON (Coast)

Role nominally performed by HR personnel
INITIAL ACTIONS
4. Test telephone
Members
briefing from LEBC
1. Notify ROP via calling 9999 and inform them of any civil defence requirements
2. Notify ROP (Oil and Gas Security Office) and inform them of any requirement for to block
roads or restrict access
3. Do Government Hospitals need to be alerted? – Additional medical resources to receive
casualties (liaise with Medical or LEBC)
4. Is there a need to contact local communities / Wali's / Bedu camps?
5. If mobilised, liaise with CECC HR to activate Personnel Team if casualties are to be evacuated
from the interior
6. If mobilised, liaise with CECC Media to activate Press Team if there is or could be, any
indication of media interest
7. If thought required, Liaise with CECC Media to activate Press Centre (Oil & Gas Exhibition
Centre)
8. Prepare Training Centre for NOK / evacuation facilities
9. In coordination with CECC HR Rep, mobilise Public Relations Personnel to site
10. Request CECC notifications to:
- BP/Shell Oman Marketing
- Canadian Energy Services
- Government Gas
- Contractor Companies involved
11. Keep the LEBC informed of mobilisations and persons on stand by

3.3.6 Scribe
The Scribe is the log keeper and shall maintain the electronic whiteboard with all information.
As the whiteboard is completed a copy shall be printed and maintained by the HSE representative for later
reference.
The log shall contain times and details of all major activities and decisions made in the LECC. The log shall
also record relevant telephone numbers, information regarding casualties, location of incident, resources
mobilised, etc. It is important the log is clearly written [Printed], accurate and concise.
SCRIBE (Coast)
LEBC to nominate LECC Scribe
INITIAL ACTIONS
Members
6. Familiarise yourself with the emergency situation by surveying fixed whiteboards and receiving
a briefing from LEBC
ONGOING ACTIONS
1. Proactively gather information and enter on the whiteboard
2. Check information on electronic whiteboard against mobilisation and notification information on
the fixed whiteboard for accuracy and consistency
3. Brief arriving members of the LECC
4. Check all team members are present – if not have the ETO reactivate pagers or call substitutes
from the duty roster
5. Mobilise PDO security if the scenario has security implications
6. Prompt the LEBC to implement "Time Outs" if events start to become unclear
7. If 2nd Scribe is not available ensure that the fixed whiteboard is also kept up to date with
casualty information and mobilisation of equipment and materials to site by the contractor
liaison and logistics representatives
8. Minute the team debrief and forward to UIC. Attach originals of log sheets. Copy of
whiteboards (use digital camera)

2nd Scribe
nd
The role of the 2 Scribe is to maintain the fixed (marked up) whiteboard with information from the
contractor liaison, logistics and OSC liaison reps. Typically this information will include:
• Mobilisation times and ETA's of emergency resources
• Notifications made and the time
• Shutdown & Isolation initiation and confirmation times
• 'Time Outs' by the LEBC
• Duty Director notification times
The 2nd Scribe should also maintain consistency with the Scribe on the electronic whiteboard to ensure
consistency and accuracy of information recorded.
2nd SCRIBE (Coast)

LEBC to nominate LECC 2nd Scribe
INITIAL ACTIONS
Members
6. Familiarise yourself with the emergency situation by surveying electronic whiteboard and
receiving a briefing from LEBC
ONGOING ACTIONS
8. Keep the white board updated with contractor mobilisations, when requested, ETAs and, when
CONFIRMED, ARRIVED
9. Keep the white board updated with casualty information, numbers ACCOUNTED,
CASUALTIES and MISSING. Update on information from OSC liaison
10. Keep the white board updated with logistics mobilisations, when requested, ETAs and, when
CONFIRMED, ARRIVED
11. Keep the white board updated with ISOLATION and SHUT DOWNS, when requested, and
when CONFIRMED
12. Keep track of location and ETD / ETA of moving resources - Ambulances, Crash Tenders etc
13. Cross check data with Scribe on electronic whiteboard for accuracy and consistency
14. Prompt LEBC for TIME OUT if events are not clear or happening too fast to record

3.4 Site Emergency Management
3.4.1 On Scene Commander

The On Scene Commander reports directly to the LEBC and keeps him updated with developments.
Specific responsibilities of the OSC will depend upon the emergency scenario; these are given in the
Emergency Response Documents - Part III Contingency Plans. Priorities for the OSC centre on
implementing:
• Accounting for personnel
• Search and rescue while not placing emergency services at risk
• Protecting the environment
• Preventing escalation of the emergency
Generic Checklist:
On Scene Commander
The On Scene Commander is responsible for ensuring emergency teams are not put at risk in
the implementation of the emergency actions as instructed by the LEBC
INITIAL ACTIONS
1. Take the OSC duty bag from the LECC and go to the emergency scene
2. Wear the OSC’s Jacket
3. Keep an events log on the clipboard (OSC's bag)
4. On arriving at the emergency scene, gather all possible information on the situation
5. Establish and maintain communications with the LECC
6. Establish personnel situation. If personnel are missing, consider implementing Search and
Rescue IF SAFE to DO SO
7. Are additional fire emergency services required
8. Are additional medical services required
9. Is the emergency escalating / under control
10. Review with fire chief, requirement for other resources such as additional emergency services,
foam, water trucks, vacuum trucks, pumps, earth moving gear, cranes etc as required
11. Review action taken with emergency team, update the LECC including confirmation of:
- Personnel accounting / status P
- Site shutdown / isolation status [Confirmed and Non Confirmed] E
- Medevac / Multiple Medevacs A
- Safety of muster area; Need for further evacuation
- The threat to surrounding areas / assets
R
12. Is there any site media interest or will there be
13. Is the public impacted or could they be
ONGOING ACTIONS
14. DO NOT COMMIT PDO EMERGENCY SERVICES TO POTENTIALLY RISKY
SITUATIONS WITHOUT THE APPROVAL OF THE LEBC
15. Carry out ongoing assessments and systematically update LECC
16. Act on further instructions from the LEBC

3.5 Emergency Telephone Operator (ETO)

The role of the Emergency Telephone Operator is to establish the initial facts relating to an emergency and
pass them on accurately to the PDO emergency services and Local Emergency Base Controllers.
ETO or CCR Operator

IMMEDIATE ACTIONS
1. When answering a call, respond:
"This is the PDO Emergency Operator for Mina al Fahal (or the area which you are in) do you
require emergency assistance?"
2. Find out:
• Who is the caller:- Name, Company or 3rd Party
• What is the emergency [Fire, Explosion, RTA, Leak / Spill etc]?
• Where is the location of the emergency:- Asset Area in the interior or address if in the
Muscat area or outside the PDO concession
• Where is the current location of the caller
• Contact number of the caller
• Are fire or medical services required
REMEMBER BE BRIEF THE CALLER MAY BE UNDER STRESS AND WILL EXPECT A
QUICK RESPONSE
3. Immediately inform the:

• Control Room for the Area of the Emergency if not in the Coastal area
• LEBC and notify him of any request to mobilise PDO emergency services
4. If required, mobilise:
• Local PDO Fire Services
• Local Duty Medic and PAC medics
• Always mobilise the PDO ambulance and medical staff at the same time as the fire tender.
5. Record the information on log sheet

6. Act on any further instructions of the LEBC with respect to LECC or CECC block page call out
Refer to:
Appendix D: Example of ETO Call Report Form
Appendix E: Example of CCR Operator Call Report Form

4 Emergencies Outside PDO Concession Area
4.1 PDO Activities

Prior to activities being conducted outside PDO concession areas, i.e., geological field trips, the line shall
ensure risk assessments and detailed contingency plans are prepared and adequate arrangements put in place.
Contingency plans shall include (but are not restricted to) first aid, journey management, medivac to the
nearest centres of excellence or back to Oman.
The line shall communicate all relevant information to UIC, Duty Director and LEBC(s) of areas which may
be expected to respond. Where such activities are recurring events, procedures shall be issued as controlled
documents for Emergency Response.
4.2 Contractor Company Emergencies

Contractor facilities / emergencies outside of the PDO concession area will be dealt with by government
emergency services. Exceptions to this will be where PDO by the proximity of its resources is best
positioned to offer the speediest support. Under these circumstances PDO will support but not accept
responsibility for the management of the emergency. Upon arrival of government emergency services, the
government representatives will assume management of the emergency.

5 Documentation
5.1 Emergency Documentation
5.1.1 Corporate Documentation

The PDO Corporate Emergency Response Documentation consists of:
Emergency Response Policy Owner - MD
Part I ERMS - Code of Practice CP-123 Owner - UID
Part II Company Procedure PR-1065 Owner – UID
Part III Contingency Plans (Appendix C)
Part IV Guideline GU-288 Owner - UID
Supplementing the corporate documentation are two uncontrolled publications:
Emergency Response Booklet – A brief summary of the system targeted at stakeholders, government, non-
emergency PDO staff and 3rd parties.
Emergency Response Leaflet – A leaflet describing emergency response actions for all PDO staff and
contractor personnel not normally considered part of an emergency response team.
UIC is responsible for the maintenance and update of the corporate emergency response documentation.
5.1.2 Line Documentation

Part III of the emergency response documentation consists of Contingency Plans and Business Resumption
Plans. There are fifteen (15) volumes comprising Part III.
The fifteen volumes of Part III may be Site Specific e.g. “Terminal & Tank Farm” or discipline specific e.g.
“Well Engineering or Production Operations”.
The line is responsible for the content, maintenance and update of Part III documentation.
Refer to:
Appendix C for full list of Contingency Plans.
5.2 Related Business Control Documents

HSE Management
HSE Management System Manual CP-122
System
Emergency Response Field Workshop Guidelines (Geological Field Trips) GU-356
Outside PDO
Specifications HSE Standards Manual HSE/96/01
HSE Specification - Fire and Explosion Risk SP 1075
Management
Table 4: Related Documentation

6 Appendices
6.1 Appendix A: Document Change

Requests for changes to this document shall be made in writing to the document Custodian, who will obtain
the approval of the document Owner.
Users of this document wishing to make a change or a correction are asked to use the Change Proposal form
below and forward this to the document Custodian who will evaluate the proposal for inclusion in the
document. Alternatively the same information may be sent to the document Custodian by electronic mail
Change Proposal Form CP No (By Custodian):
From :
To : UIC/4
Purpose of Revision: Update Existing Data
Delete Obsolete Data
Insert New Data
Other
Proposed Change:
Continue on other sheet if necessary.

Signed, Change Proposal Originator:
Approved for immediate implementation*
Approved for implementation at next revision*
Rejected for the following reason:*
* Delete as Appropriate
Signed, Document Custodian
Implemented
Signed, Document Owner:

6.2 Appendix B: Glossary of Terms, Definitions and Abbreviations

CCR Central Control Room
CECC Corporate Emergency Co-ordination Centre
DD Duty Director
DGCAM Director General of Civil Aviation and Meteorology
EDMS Electronic Document Management System
ERMS Emergency Response Management System
ETO Emergency Telephone Operator
LEBC Local Emergency Base Controller
LECC Local Emergency Control Centre
MaF Mina Al Fahal
MOG Ministry of Oil and Gas
MRME&WR Ministry of Regional Municipalities, Environment and Water Resources
UIC HSE, Corporate Emergency & Security Manager
UIC/4 Corporate Emergency Managment Coordinator
UID Unit Infrastructure Director
OSC On Scene Commander
OSRL Oil Spill Response LTD (Southampton)
EARL East Asia Response LTD
OSTREA Oil Spill Team Resource
OSRTRIMESA Oil Spill Response Team Resource in Middle East South Asia
PDO Petroleum Development Oman
PXX Public Affairs Shell Centre
RECSO Regional Clean Seas Organisation
ROP Royal Oman Police
SIEP Shell International Exploration and Production:
STASCO Shell Transport and Shipping Company
WETF Well Engineering Task Force

6.3 Appendix C: Contingency Plans

The following table lists 15 emergency response procedures prepared for specific assets or activities.
Doc No. Title Document I.D. Document Owner
Emergency Response Documents Part I – Code of
Part I CP-123 UID
Practice
Part II Emergency Response Documents Part II – Procedure PR-1065 UID
Part IV Emergency Response Documents Part IV – Guidelines GU-288 UID
Part III Contingency Plans
Vol. 1 Contingency Evacuation Procedure Confidential MD
2 Well Engineering PR-1287 UWD
3 Production Operations PR-1066 UIP
4 Main Oil Line PR-1067 UIP
5 Terminal & Tank Farm Operations PR-1068 UIT
6 Marine Operations PR-1069 UIT
7 Power Systems Operations, Interior PR-1168 UIE
8 Information Management and Technology PR-1350 UII
9 Air Operations PR-1269 UWL
10 Mina Al Fahal Offices PR-1329 UIB
11 Personnel Centre PR-1301 HD
12 External Affairs and Communications PR-1223 HXM
13 Medical Emergencies PR-1243 MCC
14 Govt. Gas System, Pipelines and Terminals PR-1246 GGO
15 South Oman Gas Line PR-1275 UIP

6.4 Appendix D: ETO Call Report Form

EMERGENCY REPORT RECORD AND ACTION LIST
Date: ___________ Time: ___________ Call Received By: ____________
1. Information Required
What is the nature of the Emergency : ___________________________________________________
Write clearly as described by caller
___________________________________________________
Where is the location of the Emergency: ___________________________________________________

Ensure that exact location is given
Caller’s Name : ____________________________________________________

Do not waste a time to get correct spelling
Caller’s Location : ____________________________________________________

Ask caller where he is calling from
Contact No (Tel/GSM/Radio) : ___________________________________________________

Ask caller how he can be connected
2. Request the caller to stay with the telephone if possible so that he can contacted.
3. Emergency Aid Required
Fire Ambulance
Yes
Tick where applicable
No
4. Ask for the following services quickly if requested above:
Ambulance Fire Tender Terminal C.R.
Telephone Numbers Hotline / 77444 Hotline / 78961 Hotline / 77230

Give emergency description & Give emergency description &
exact location exact location
*
Time Contacted ____ : ____ ____ : ____ ____ : ____
* (If the emergency is at MAF Tank farm/Marine/Offshore/pipelines)

Give emergency description & exact location
5. INFORM L.E.B.C. ON ALL EMERGENCY
Pager GSM Office Home Time Time

Refer to the Refer to the
duty roster duty roster attempted contacted
L.E.B.C 9124007 99421510 ____ : ____ ____ : ____

Contact No.
C.E.C.C 9124196 99340547 ____ : ____ ____ : ____

Contact No.
6. Is the Emergency Verified? YES / NO

IF Yes Æ Verified by: L.E.B.C / D.D. Æ Time Verified Æ ____: ____
7. If the emergency has been verified, write overleaf the instruction you have received from
L.E.B.C / D.D. action accordingly and record all contacts you have attempted.

LOCAL Emergency RESPONSE TEAMS

Team Member Name Ref. Ind. Time Paged / Time Pager GSM Remarks
Called Responded
LEBC 9124007 99241510
Engineering 9124001 99470186
Logistics 9124006 99471825

Procurement
Human Resources 9124027 99417812
Facilities & Business 9124005 99475146

Support
IT 9124004 99476312
Govt Gas Advisor 9124177 99476429
Medical 9124212
ER & Security 99472041 Not on group pager

Liaison
CORPORATE EMERGENCY RESPONSE TEAMS
Team Member Name Ref. Ind. Time Paged / Time Pager GSM Remarks
Called Responded
Duty Director 9124196 99340547
Logistics 9124210 99230876
Human Resources 9124211 99235761
HSE 9124213 99235831
Personnel 9124215 99235861
Press centre 9124214 99237430
IT 9124291 99211627
IT Support 9124037 99239172
Medical 9124212
North Asset 9124197 99239602
South Asset 9124201 99239781
WETF 9170400 Not on group pager
Government Gas 9124177 99476429 Not on group pager

Production Chemistry 9124045 99435808 Not on group pager

6.5 Appendix E: CCR Operator Call Report Form

EMERGENCY REPORT RECORD AND ACTION LIST
Date Call Received By

Time
Information Required
What Is The Emergency :
Where Is The Emergency :
Callers Name :
Where Is The Caller :
Contact No (Tel/Mob/Radio) :
Number Of Injured :
Emergency Aid Required Fire Yes / No
Ambulance Yes / No
STANDING INSTRUCTIONS
1. In Event of Fire or Serious Injury, mobilise Emergency Services immediately by activating Group Call
Button - Fire / Med. Then, notify LEBC On Tel _____Or Pager _____.
• If Fire Service or Ambulance is not required, notify LEBC only.
• Ask LEBC if LECC Team is to be Mobilised; use Group Call Button to mobilise the team.
2. For Fire / Explosion at Oil / Gas Facility, always mobilise Ambulance and Fire Service.
3. For Road Traffic Accident, advise Area HSE Advisor.
Do not give out any information relating to the incident or injuries to any third party
or Media.
When teams have been activated:
Refer media calls to 246-75546 / 77901 / 77798 (press centre).

Refer calls relating to next of kin to 246-75481 (Arabic) or 246-75480 (English)

6.6 Appendix F: Emergency Contact Numbers

EMERGENCY CONTROL CENTRES AND MAF EMERGENCY SERVICES
Location Contact Tel. Number FAX-Number
CECC 246-78888 2467-8483

Press Centre Team Leader 246-75546/77901 246-75548
Personnel Centre Team Leader 246-75480/75481 2467-5284
Coastal LECC 246-75300 2467-5150

PDO Clinic 246-77444 2467-5583
PDO Fire Station 246-77534
Interior LECC’s
Fahud 243-84317 243-84483
Yibal 243-81182 243-81153
Qarn Alam 243-85525 243-85409
Lekwair 243-81928 243-81728
Marmul 243-86033 243-86483
Nimr 243-82414 243-82356
Bahja 243-88755 243-88737

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Petroleum Development Oman L.L.C.

January 2006 Document ID: PR-1065

E.R. Documents Part II

THIS PAGE IS DELIBERATELY LEFT BLANK

January 2006 Page i PR-1065

Authorised For Issue January 2006:

January 2006 Page ii PR-1065

2 EMERGENCY RESPONSE MANAGEMENT SYSTEM .................................... 2

January 2006 Page iii PR-1065

2.11 Quality Maintenance...........................................................................................................................17

3 ROLES & RESPONSIBILITIES....................................................................... 19

4 EMERGENCIES OUTSIDE PDO CONCESSION AREA................................. 46

January 2006 Page iv PR-1065

6.6 Appendix F: Emergency Contact Numbers......................................................................................54

January 2006 Page v PR-1065

1.3 Distribution & Target Audience

1.4 Document Ownership and Maintenance

January 2006 Page 1 PR-1065

2 Emergency Response Management System

2.1 Policy, Priorities & Objectives

PETROLEUM DEVELOPMENT OMAN LLC

The Impact of this Policy is:

The Purpose of this Policy is to:

January 2006 Page 2 PR-1065

2.2 Duty Roster

2.2.1 Responsibilities of Duty Staff

2.2.2 CECC Duty Roster

Handover of CECC Duty

January 2006 Page 3 PR-1065

2.2.3 Coastal LECC Duty Roster

Handover of Coastal LECC Duty

2.2.4 Duty Roster Designates

CECC CECC LECC Function LECC LECC

Duty Director UID UIC/4 LEBC UID UIC/11

Human Resources HD HDS Engineering UIP UIP/0

Medical MCC MCS Telecoms UIIN UIIN/39

HSE MSE MSE/51 Estate Services UIB UIB/14

Government Gas GGO GGO/0

Support Teams Medical MCC MCS

Press Centre HXM HXM/0

Personnel Centre HRO HRO/4

Asset Team: North ONP ONPS

Asset Team: South OSE OSO/0

Table 1.0: Duty Roster Designates

January 2006 Page 4 PR-1065

2.3 Call Out & Mobilisation

2.3.1 Emergency Telephone Numbers

2.3.2 Call Out

2. Observer calls emergency Observer calls 5555

5. LEBC instructs mobilisation of

Figure 1: Emergency Response Call Out

January 2006 Page 5 PR-1065

2.4 Corporate Organisation & Resources

Emergency Personnel & Press

Figure 2: Emergency Response Structure

January 2006 Page 6 PR-1065

2.4.1 Duty Director and Corporate Emergency Coordination Team

Medical Media Human Supply/Logistic 1 x North Asset HS IM & T x 2

Figure 3: Corporate Emergency Coordination Team

January 2006 Page 7 PR-1065

2.4.2 Corporate Emergency Coordination Centre (CECC)

Figure 4: CECC Layout

2.5 Corporate Support Teams