469 - 7 - English For Everyone. Business English. Level 2. Practice Book. - 2017, 176p

Authors
Thomas Booth worked for 10 years as an English-language teacher

in Poland and Russia. He now lives in England, where he works
as an editor and English-language materials writer, notably
of course books and vocabulary textbooks.
Trish Burrow worked for seven years as a teacher and teacher

trainer in Poland and UK summer schools. After a year
working in a UK college as an ELT lecturer, she worked as an editor
of exams materials and then English-language teaching materials.
She lives in the UK and is a freelance writer and editor.
Course consultant
Tim Bowen has taught English and trained teachers in more than 30
countries worldwide. He is the co-author of works on pronunciation
teaching and language-teaching methodology, and author of
numerous books for English-language teachers. He is currently a
freelance materials writer, editor, and translator. He is a member
of the Chartered Institute of Linguists.
Language consultant
Professor Susan Barduhn is an experienced English-language
teacher, teacher trainer, and author, who has contributed to
numerous publications. In addition to directing English-language
courses in at least four different continents, she has been President
of the International Association of Teachers of English as
a Foreign Language, and an adviser to the British Council
and the US State Department. She is currently a Professor
at the School for International Training in Vermont, USA.
ENGLISH
FO R E V E RYO N E
PR ACTICE BOOK LEVEL
BUSINESS ENGLISH
Contents
Project Editors Lili Bryant, Laura Sandford
Art Editors Chrissy Barnard, Paul Drislane, Michelle Staples
Editor Ben Ffrancon Davies How the course works 8
Editorial Assistants Sarah Edwards, Helen Leech
Illustrators Edwood Burn, Michael Parkin, Gus Scott
Managing Editor Daniel Mills Introductions 12
Managing Art Editor Anna Hall New language Present simple and continuous
Audio Recording Manager Christine Stroyan
Jacket Designer Ira Sharma Vocabulary Etiquette for introductions
Jacket Editor Claire Gell
Managing Jacket Editor Saloni Singh New skill Introducing yourself and others
Jacket Design Development Manager Sophia MTT
Producer, Pre-production Andy Hilliard
Producer Mary Slater
Publisher Andrew Macintyre Getting to know colleagues 16
Art Director Karen Self
Publishing Director Jonathan Metcalf
New language Past simple and past continuous
Vocabulary Sharing past experiences
DK India
Senior Managing Art Editor Arunesh Talapatra New skill Talking about past experiences
Senior Art Editor Chhaya Sajwan
Art Editors Meenal Goel, Roshni Kapur
Assistant Art Editor Rohit Dev Bhardwaj
Illustrators Manish Bhatt, Arun Pottirayil, Vocabulary 20
Sachin Tanwar, Mohd Zishan Departments and roles
Editorial Coordinator Priyanka Sharma
Pre-production Manager Balwant Singh
Senior DTP Designers Harish Aggarwal, Vishal Bhatia
DTP Designer Jaypal Chauhan Talking about changes 22
First published in Great Britain in 2017 by New language “Used to,” “be / get used to”
Dorling Kindersley Limited Vocabulary Small talk
80 Strand, London, WC2R 0RL
New skill Talking about changes at work
Copyright © 2017 Dorling Kindersley Limited
A Penguin Random House Company
10 8 6 4 2 1 3 5 7 9
001–296906–Jan/2017 Delegating tasks 26
All rights reserved. New language Modal verbs for obligation

No part of this publication may be reproduced, stored Vocabulary Delegation and politeness
in or introduced into a retrieval system, or transmitted,
in any form, or by any means (electronic, mechanical, New skill Delegating tasks to colleagues
photocopying, recording, or otherwise), without the prior
written permission of the copyright owner.
A CIP catalogue record for this book Vocabulary Money and finance 30
is available from the British Library.
ISBN: 978-0-2412-7515-3
Printed and bound in China Writing a report 32
A WORLD OF IDEAS: New language Past perfect and past simple

SEE ALL THERE IS TO KNOW Vocabulary Formal business English
www.dk.com New skill Writing reports
Making apologies 36 Describing a product 56
New language Present perfect continuous New language Adjective order
Vocabulary Apologies Vocabulary Opinion and fact adjectives
New skill Apologizing on the telephone New skill Describing a product
Vocabulary 40 Vocabulary 60
Communication technology Marketing and advertising
Making plans by email 42 Marketing a product 62

New language Email language New language Adjectives and adverbs
Vocabulary Meetings and workshops Vocabulary Descriptive adjectives
New skill Making plans New skill Modifying descriptions of products
Keeping clients informed 44 Advertising and branding 65

New language Continuous tenses New language Intensifiers
Vocabulary Arrangements and schedules Vocabulary “Enough,” too,” “so,” and “such”
New skill Keeping clients informed New skill Adding emphasis to descriptions
Informal communication 47 Advice and suggestions 68

New language Phrasal verbs New language Modal verbs for advice
Vocabulary Arrangements and plans Vocabulary Workplace pressures
New skill Keeping co-workers informed New skill Giving advice
Vocabulary Production 50 Vocabulary 72

Management, leadership, and skills
Describing a process 52
New language The passive voice Talking about abilities 74
Vocabulary Processes and manufacturing New language Modal verbs for abilities
New skill Discussing how things are done Vocabulary Workplace skills
New skill Describing abilities
Comparing and contrasting 78 Vocabulary 102
New language Discourse markers Industries and professional attributes
Vocabulary Teamwork and team building
New skill Expressing your ideas Job descriptions 104
New language Articles
Planning events 82
Vocabulary Job descriptions and applications
New skill Describing a job
New language Verb patterns
Vocabulary Corporate entertainment
New skill Talking about business events Applying for a job 107
New language Dependent prepositions
Vocabulary Meetings 86
Vocabulary Cover-letter vocabulary
New skill Writing a cover letter
What people said 88

New language Reported speech Job interviews 110
Vocabulary Meetings New language Relative clauses

New skill Reporting what someone said Vocabulary Job interviews
New skill Describing your achievements in detail
What people asked 92

New language Reported questions Vocabulary Business idioms 114
Vocabulary “Have,” “make,” “get,” “do”

New skill Reporting what someone asked Working relationships 116
New language Three-word phrasal verbs
Reporting quantities 96
Vocabulary Social media
New skill Social networking
New language “Few,” “little,” and “all”
Vocabulary Meetings
New skill Talking about quantity Career outcomes 120
New language Modal verbs for possibility
Checking information 99
Vocabulary Career development
New skill Talking about the future
New language Subject questions, question tags
Vocabulary Polite checks and echo questions
New skill Checking information Vocabulary 124
Office and presentation equipment
Structuring a presentation 126 Discussing conditions 144
New language Signposting language New language Conditionals
Vocabulary Presentation equipment Vocabulary Negotiating and bargaining
New skill Structuring a presentation New skill Discussing possibilities
Developing an argument 129 Discussing problems 148

New language Useful presentation language New language Third conditional
Vocabulary Presentations Vocabulary Workplace mistakes
New skill Developing an argument New skill Talking about past mistakes
Pitching a product 132

New language Comparatives and superlatives Answers 152
Vocabulary Product marketing
New skill Comparing products
Talking about facts and figures 135

New language Collocations
Vocabulary Business trends
New skill Describing facts and figures
Plans and suggestions 138

New language Indirect questions
Vocabulary Business negotiations
New skill Negotiating politely
Emphasizing your opinion 142

New language Discourse markers for emphasis
Vocabulary Workplace disagreement
New skill Emphasizing your opinion
How the course works
English for Everyone is designed for people who want to teach Job interviews MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS
themselves the English language. The Business English edition

In a job interview, it is important to describe your New language Relative clauses
achievements in a specific and detailed way. You Vocabulary Job interviews
can use relative clauses to do this. New skill Describing your achievements in detail
KEY LANGUAGE DEFINING RELATIVE CLAUSES
covers essential English phrases and constructions for a wide

Defining relative clauses give essential
information that helps to identify a person
or thing. Here, the defining relative clause
gives essential information about a thing.
range of common business scenarios.

MAIN CLAUSE DEFINING RELATIVE CLAUSE
CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE

In defining relative clauses, this is
the relative pronoun for things.
Unlike other courses, English for Everyone Here, the defining relative clause gives
essential information about people.
MAIN CLAUSE DEFINING RELATIVE CLAUSE
Job interviews
uses images and graphics in all its learning
REWRITE THE SENTENCES, CORRECTING THE ERRORS
This relative pronoun is

In a job interview, it is important to describe your New language Relative clauses used for people.
achievements in a specific and detailed way. You can Vocabulary Job interviews
use relative clauses to do this. New skill Describing your achievements in detail
and practice, to help you understand and

The defining relative clause can also
go in the middle of the main clause.
MAIN CLAUSE DEFINING RELATIVE CLAUSE RETURN TO MAIN CLAUSE
remember as easily as possible. The best 126 127
way to learn is to work through the book 126-131_EFE_Business_B2_talking_about_your_experiences_unit32.indd 126
LISTEN TO THE AUDIO, THEN NUMBER THE PICTURES IN THE ORDER

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COURSE BOOK
25/08/2016 16:55
in order, making full use of the audio

THEY ARE DESCRIBED
MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS
available on the website and app. Turn to

the practice book at the end of each unit
to reinforce your learning with additional 110 111
PRACTICE BOOK
exercises.
110-113_Unit_32_Job_Interviews.indd 110 26/08/2016 11:49 110-113_Unit_32_Job_Interviews.indd 111 26/08/2016 11:49
Unit number The book is divided

into units. Each practice book unit tests Practice points Every unit
the language taught in the course book begins with a summary of
unit with the same number. the key practice points.
Getting to know colleagues FILL IN THE GAPS BY PUTTING THE VER

PERFECT SIMPLE
Talking about your past work experience is a good way New language Past simple and past continuous
to get to know your colleagues. Past simple and past Vocabulary Sharing past experiences
continuous tenses are often used to do this. New skill Talking about past experiences
MARK THE SENTENCES LISTEN TO THE AUDIO, THEN

THAT ARE CORRECT NUMBER THE PICTURES IN THE
ORDER THEY ARE DESCRIBED
Modules Each unit

is broken down into
modules, which should be
done in order. You can take
a break from learning after
completing any module.
16
8 016-019_Unit_02_Getting_to_know_colleagues.indd 16 26/08/2016 15:14

016-019_Unit_02_Getting_to_know_colleagues.indd 17
Vocabulary Throughout the book, Visual practice Images act as visual
vocabulary pages test your memory cues to help fix the most useful and
of key business English words and important English words and phrases
phrases taught in the course book. in your memory.
Vocabulary
COMMUNICATION TECHNOLOGY WRITE THE PHRASES FROM THE PANEL
UNDER THE CORRECT DEFINITIONS
RBS IN THE PRESENT
40 41
040-041_Unit_09_Communication_Technology.indd 40 05/09/2016 14:13 040-041_Unit_09_Communication_Technology.indd 41 05/09/2016 14:13
Audio support Most modules have

supporting audio recordings of native
English speakers to help you improve
your speaking and listening skills.
FREE AUDIO
website and app
17
www.dkefe.com
26/08/2016 11:48
9
Practice modules
Each exercise is carefully graded to drill GRAMMAR VOCABULARY
Apply new language rules Cement your understanding
and test the language taught in the
in different contexts. of key vocabulary.
corresponding course book units.
Working through the exercises alongside READING SPEAKING
the course book will help you remember Examine target language Compare your spoken English
what you have learned and become in real-life English contexts. to model audio recordings.
more fluent. Every exercise is introduced LISTENING
with a symbol to indicate which skill is Test your understanding
being practiced. of spoken English.
Module number Every module is identified

with a unique number, so you can easily
locate answers and related audio. Exercise instruction Every exercise is
introduced with a brief instruction,
FILL IN THE GAPS BY PUTTING THE VERBS IN THE PRESENT telling you what you need to do.
PERFECT CONTINUOUS
Supporting graphics Visual

cues are given to help you
READ THE REPORT AND ANSWER
understand the exercises.
THE QUESTIONS
Supporting audio This symbol shows

that the answers to the exercise are
Getting to know colleagues

available as audio tracks. Listen to them
after completing the exercise.
REWRITE THEwriting
Space for SENTENCES, PUTTING THE WORDS IN THE
You are to getCORRECT ORDER
to know your colleagues. Past simple and past Vocabulary Sharing past experiences
encouraged to write your answers in
the book for future reference.
ListeningMARK
exercise This symbol
THE SENTENCES LISTEN TO THE AUDIO, THEN
THAT
indicates thatARE
youCORRECT
should listen to NUMBER THE PICTURES IN THE
an audio track in order to answer ORDER THEY ARE DESCRIBED
Sample answer The first question of
the questions in the exercise.
each exercise is answered for you, to
help make the task easy to understand.
CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE, THEN SAY THE
SENTENCES OUT LOUD
38
036-039_unit_08_making_Apologies.indd 38 26/08/2016 11:48
151
Speaking exercise This symbol indicates

148-151_Unit_44_Discussing_problems.indd 151
that you should say your answers out 26/08/2016 11:49
loud, then compare them to model

recordings included in your audio files.
16
10
016-019_Unit_02_Getting_to_know_colleagues.indd 16 26/08/2016 15:14
Audio Answers
English for Everyone features extensive An answers section at the back of the book lists the
supporting audio materials. You are correct answers for every exercise. Turn to these
encouraged to use them as much as you can, pages whenever you finish a module and compare
to improve your understanding of spoken your answers with the samples provided, to see how
English, and to make your own accent and well you have understood each teaching point.
pronunciation more natural. Each file can be
played, paused, and repeated as often as you
like, until you are confident you understand
what has been said.
Answers Find the

answers to every
exercise printed at
the back of the book.
LISTENING EXERCISES
This symbol indicates that you should
listen to an audio track in order to
answer the questions in the exercise.
Exercise numbers
Match these numbers
to the unique identifier
SUPPORTING AUDIO at the top-left corner
This symbol indicates that extra audio of each exercise.
material is available for you to listen to
after completing the module.
Audio This symbol

indicates that the
answers can also be
listened to.
FREE AUDIO
website and app
www.dkefe.com
11
Introductions
When you first join a company, there are many phrases New language Present simple and continuous
that you can use to introduce yourself. Other people Vocabulary Etiquette for introductions
may also use a variety of phrases to introduce you. New skill Introducing yourself and others
FILL IN THE GAPS USING THE WORDS IN THE PANEL
12
MATCH THE BEGINNINGS OF THE INTRODUCTIONS
TO THE CORRECT ENDINGS
READ THE ARTICLE AND ANSWER

THE QUESTIONS
13
14
SENTENCES OUT LOUD
15
Getting to know colleagues
to get to know your colleagues. Past simple and past Vocabulary Sharing past experiences

16
FILL IN THE GAPS BY PUTTING THE VERBS IN THE PRESENT
PERFECT SIMPLE
17
READ THE ARTICLE AND

ANSWER THE QUESTIONS
18
SENTENCES OUT LOUD
19
Vocabulary
DEPARTMENTS WRITE THE DEPARTMENTS FROM THE PANEL
20
ROLES WRITE THE WORDS FROM THE PANEL
UNDER THE CORRECT PICTURES
DESCRIBING ROLES WRITE THE PHRASES FROM THE PANEL

21
Talking about changes
There are many ways to talk about changes at work New language “Used to,” “be / get used to”
in the past and present. Many of the phrases include Vocabulary Small talk
“used to,” which can have several different meanings. New skill Talking about changes at work

22
REWRITE THE SENTENCES, PUTTING THE WORDS IN THE CORRECT ORDER
23
MATCH THE PAIRS OF PHRASES THAT MEAN THE SAME THING
MARK THE BEST REPLY TO EACH STATEMENT
24
CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE, THEN SAY
THE SENTENCES OUT LOUD
25
Delegating tasks
When things get busy, you may want to delegate tasks New language Modal verbs for obligation
to colleagues. To do this, different modal verbs are used Vocabulary Delegation and politeness
in English to show the level of obligation. New skill Delegating tasks to colleagues
MARK THE SENTENCES LISTEN TO THE AUDIO AND

THAT ARE CORRECT ANSWER THE QUESTIONS
A manager, Janice,
is giving tasks to
her assistant, James.
26
27

28
RESPOND OUT LOUD TO THE AUDIO, FILLING IN THE GAPS
USING THE WORDS IN THE PANEL
29
Vocabulary
MONEY AND FINANCE WRITE THE PHRASES FROM THE PANEL
30
31
Writing a report
When writing a report, you may need to use different past New language Past perfect and past simple
tenses to show sequences of events. You may also need to Vocabulary Formal business English
use more formal phrasing. New skill Writing reports
FILL IN THE GAPS BY PUTTING THE VERBS IN THE PAST PERFECT

OR PAST SIMPLE
32
33
READ THE REPORT AND ANSWER THE QUESTIONS
34
MARK THE SENTENCES THAT ARE CORRECT
35
Making apologies
The present perfect continuous describes ongoing New language Present perfect continuous
situations in the past that may affect the present. It can Vocabulary Apologies
be used in apologies and to give reasons for problems. New skill Apologizing on the telephone
MARK THE BEST REPLY TO REWRITE THE SENTENCES,

EACH STATEMENT CORRECTING THE ERRORS
36
FILL IN THE GAPS USING THE PHRASES IN THE PANEL
CROSS OUT THE INCORRECT WORD IN EACH SENTENCE, THEN SAY THE
SENTENCES OUT LOUD
37
FILL IN THE GAPS BY PUTTING THE VERBS IN THE PRESENT
PERFECT CONTINUOUS
38
LISTEN TO THE AUDIO, THEN NUMBER THE SENTENCES IN THE ORDER
YOU HEAR THEM
Jock Douglas calls his
suppliers to ask about an
order that he’s expecting.
READ THE EMAIL AND MARK THE CORRECT SUMMARY

Vocabulary
COMMUNICATION TECHNOLOGY WRITE THE PHRASES FROM THE PANEL
40
41
Making plans by email
English uses a variety of phrases to make and check New language Email language
plans with co-workers by email. It is important to Vocabulary Meetings and workshops
ensure that even informal messages are polite. New skill Making plans
MATCH THE BEGINNINGS OF THE SENTENCES TO THE

CORRECT ENDINGS
42
READ THE EMAIL AND MARK

THE CORRECT SUMMARY
Keeping clients informed
Use the present continuous to inform clients about New language Continuous tenses
current situations and future arrangements. Continuous Vocabulary Arrangements and schedules
tenses can also soften questions and requests. New skill Keeping clients informed
REWRITE THE PRESENT CONTINUOUS SENTENCES, CORRECTING

THE ERRORS
LISTEN TO THE AUDIO AND MARK WHETHER THE ACTIVITY IN EACH

PICTURE TAKES PLACE IN THE PRESENT OR THE FUTURE
Present
Future
Future
Present Present Future
Future
Present
44 Future
Present
READ THE CLUES AND WRITE THE WORDS FROM THE PANEL IN THE
CORRECT PLACES ON THE GRID
ACROSS
DOWN
MARK THE MOST POLITE SENTENCE IN EACH PAIR
45
READ THE EMAIL AND ANSWER

THE QUESTIONS
46
Informal communication
Phrasal verbs have two or more parts. They are often New language Phrasal verbs
used in informal spoken and written English, in things Vocabulary Arrangements and plans
such as messages and requests to co-workers. New skill Keeping co-workers informed
FILL IN THE GAPS USING THE PHRASAL VERBS IN THE PANEL
47
REWRITE THE SENTENCES LISTEN TO THE AUDIO AND
BY CHANGING THE POSITION ANSWER THE QUESTIONS
OF THE PARTICLE It is Jack’s first day back at
work after his vacation. His
co-worker Amanda calls him.
48
SENTENCES OUT LOUD
49
Vocabulary
PRODUCTION WRITE THE PHRASES FROM THE PANEL
50
51
Describing a process
The passive voice can be useful when you need to New language The passive voice
describe how a process works. It places emphasis Vocabulary Processes and manufacturing
on the action rather than the person or thing doing it. New skill Discussing how things are done
LISTEN TO THE AUDIO AND NUMBER THE PICTURES IN THE ORDER

THEY ARE DESCRIBED
52
REWRITE THE SENTENCES USING THE PASSIVE VOICE
53
THE QUESTIONS
MATCH THE ACTIVE SENTENCES TO THE PASSIVE SENTENCES WITH

THE SAME MEANING
54
LOOK AT THE DIAGRAM AND SAY THE SENTENCES OUT LOUD, FILLING IN
THE GAPS USING THE WORDS IN THE PANEL
55
Describing a product
When describing a product, you will usually use New language Adjective order
adjectives. You can use more than one adjective, Vocabulary Opinion and fact adjectives
but they must be in a particular order. New skill Describing a product
WRITE THE WORDS FROM THE PANEL IN THE CORRECT GROUPS
OPINION SIZE AGE COLOR NATIONALITY MATERIAL
56
CROSS OUT THE INCORRECT WORD IN EACH SENTENCE
57
LISTEN TO THE AUDIO AND MARK WHICH THINGS ARE DESCRIBED

58
SAY THE SENTENCES OUT LOUD, FILLING IN THE GAPS USING
THE WORDS IN THE PANEL
59
Vocabulary
MARKETING AND ADVERTISING WRITE THE WORDS FROM THE PANEL
60
61
Marketing a product
You can use a variety of adjectives and adverbs to describe New language Adjectives and adverbs
the key features when marketing a product or service. Vocabulary Descriptive adjectives
Not all adjectives can be modified in the same way. New skill Modifying descriptions of products
WRITE THE WORDS FROM THE PANEL IN THE CORRECT GROUPS
EXTREME ABSOLUTE CLASSIFYING
62
RESPOND OUT LOUD TO THE AUDIO, FILLING IN THE GAPS USING THE
WORDS IN THE PANEL
63
LISTEN TO THE AUDIO AND ANSWER THE QUESTIONS
Huong, the manager of

a clothing brand, is being
interviewed by Philippa,
a journalist.
64
Advertising and branding
When you want to tell people about your company, New language Intensifiers
product, or brand, intensifiers like “enough,” “too,” “so,” Vocabulary “Enough,” “too,” “so,” and “such”
and “such” can help communicate your point. New skill Adding emphasis to descriptions
LISTEN TO THE AUDIO AND MARK WHICH THINGS ARE DESCRIBED
FILL IN THE GAPS WITH “SO” OR “SUCH”
65

66
CROSS OUT THE INCORRECT WORD IN EACH SENTENCE, THEN SAY THE
SENTENCES OUT LOUD
67
Advice and suggestions
English uses modal verbs such as “could,” “should,” and New language Modal verbs for advice
“must” for advice or suggestions. They can be used to Vocabulary Workplace pressures
help co-workers in difficult or stressful situations. New skill Giving advice
MATCH THE SITUATIONS TO THE CORRECT ADVICE
68
READ THE EMAIL AND MARK

THE CORRECT SUMMARY
REWRITE THE SENTENCES, LISTEN TO THE AUDIO AND
CORRECTING THE ERRORS MATCH THE IMAGES TO THE
CORRECT PHRASES
USE THE CHART TO CREATE SIX CORRECT SENTENCES

AND SAY THEM OUT LOUD
70
REWRITE THE SENTENCES, PUTTING THE WORDS IN

THE CORRECT ORDER
71
Vocabulary
MANAGEMENT AND LEADERSHIP WRITE THE PHRASES FROM THE
PANEL UNDER THE CORRECT DEFINITIONS
SKILLS AND ABILITIES WRITE THE PHRASES FROM THE PANEL

72
73
Talking about abilities
To talk about people’s skills, for example in a New language Modal verbs for abilities
performance review, you can use various modal Vocabulary Workplace skills
verbs to express present, past, and future ability. New skill Describing abilities
FILL IN THE GAPS USING “CAN” OR “CAN’T”
74
LISTEN TO THE AUDIO AND MARK WHETHER EACH PICTURE SHOWS
PRESENT OR PAST ABILITY
Present Present Present

Present
Pa st Past Present Pa st
Pa st
Pa st
75
READ THE PERFORMANCE REVIEW
AND ANSWER THE QUESTIONS
MATCH THE PAIRS OF SENTENCES
76
CROSS OUT THE INCORRECT WORD IN EACH SENTENCE, THEN

SAY THE SENTENCES OUT LOUD
77
Comparing and contrasting
In team discussions, discourse markers can ease the flow New language Discourse markers
of conversation. They can help link similar or contrasting Vocabulary Teamwork and team building
ideas, or connect an action to a result. New skill Expressing your ideas
78
LISTEN TO THE AUDIO, THEN NUMBER THE SENTENCES IN THE ORDER

THAT YOU HEAR THEM
A team leader is giving
feedback on her team’s
performance in a task.
79
REWRITE THE SENTENCES, PUTTING THE WORDS IN THE
CORRECT ORDER
80

81
Planning events
Many English verbs that are used to give opinions New language Verb patterns
or talk about plans, intentions, and arrangements Vocabulary Corporate entertainment
are followed by a gerund or an infinitive. New skill Talking about business events
82
READ THE ARTICLE AND ANSWER THE QUESTIONS
83

THEY ARE DESCRIBED
84
REWRITE THE SENTENCES, PUTTING THE WORDS IN
THE CORRECT ORDER
USE THE CHART TO CREATE 16 CORRECT SENTENCES AND

SAY THEM OUT LOUD
85
Vocabulary
MEETINGS WRITE THE PHRASES FROM THE PANEL
86
87
What people said
When telling co-workers what someone else said, you New language Reported speech
can take what they said (direct speech) and rephrase it Vocabulary Meetings
accurately and clearly. This is called reported speech. New skill Reporting what someone said
MATCH THE DIRECT SPEECH TO THE REPORTED SPEECH
REWRITE THE SENTENCES AS REPORTED SPEECH USING “SAID”
88
89
LISTEN TO THE AUDIO, THEN NUMBER THE REPORTED SENTENCES IN THE
ORDER YOU HEAR THEM AS DIRECT SPEECH
Suzanne is talking to a co-worker

throughout the day.
90
REPORT THE DIRECT SPEECH IN THE AUDIO OUT LOUD, FILLING IN THE
GAPS USING THE WORDS IN THE PANEL
91
What people asked
You can use reported questions to tell someone what New language Reported questions
someone else has asked. Direct questions and reported Vocabulary “Have,” “make,” “get,” “do”
questions have different word orders. New skill Reporting what someone asked
REWRITE THE SENTENCES, PUTTING THE WORDS IN THE

CORRECT ORDER
92
Sam is telling Shelly about

a conversation that he had
with Doug.
MATCH THE DEFINITIONS TO THE COLLOCATIONS
93
REWRITE THE SENTENCES, TURNING THEM INTO REPORTED QUESTIONS
94
SAY THE DIRECT QUESTIONS OUT LOUD, TURNING THEM INTO
REPORTED QUESTIONS
95
Reporting quantities
In presentations and reports, you may need to talk about New language “Few,” “little,” and “all”
how much of something there is. The words you can use Vocabulary Meetings
to do this depend on the thing you are describing. New skill Talking about quantity

THE QUESTIONS
96
SENTENCES OUT LOUD
97
MATCH THE PAIRS OF SENTENCES THAT MEAN THE SAME THING
98
Checking information
Sometimes you may need to clarify whether you have New language Subject questions, question tags
understood a point. There are a number of ways to Vocabulary Polite checks and echo questions
politely check information in conversation. New skill Checking information
REWRITE THE QUESTIONS, MARK THE BEST QUESTION

PUTTING THE WORDS IN THE FOR EACH REPLY
CORRECT ORDER
99
MATCH THE BEGINNINGS OF THE SENTENCES TO THE
CORRECT ENDINGS
FILL IN THE GAPS USING THE CORRECT QUESTION TAGS
100
A sales assistant is calling his

manager to check a few details
and confirm information.
CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE, THEN

101
Vocabulary
INDUSTRIES WRITE THE WORDS FROM THE PANEL
102
PROFESSIONAL ATTRIBUTES WRITE THE WORDS FROM
THE PANEL UNDER THE CORRECT PICTURES
103
Job descriptions
English uses “a” or “an” in descriptions of jobs and New language Articles
to introduce new information. The zero article refers Vocabulary Job descriptions and applications
to general things, and “the” refers to specific things. New skill Describing a job

THEY ARE DESCRIBED
104
105
READ THE JOB DESCRIPTION
AND ANSWER THE QUESTIONS
SENTENCES OUT LOUD
106
Applying for a job
Cover letters for job applications should sound fluent New language Dependent prepositions
and confident. Using the correct prepositions after verbs, Vocabulary Cover-letter vocabulary
nouns, and adjectives can help you achieve this. New skill Writing a cover letter
MATCH THE PICTURES TO THE CORRECT SENTENCES
107
READ THE COVER LETTER AND WRITE ANSWERS TO THE QUESTIONS AS

FULL SENTENCES
108
MATCH THE DEFINITIONS TO READ THE COVER
THE WORDS AND PHRASES LETTER AND CROSS OUT
THE INCORRECT WORDS
109
Job interviews
In a job interview, it is important to describe your New language Relative clauses
achievements in a specific and detailed way. You can Vocabulary Job interviews
use relative clauses to do this. New skill Describing your achievements in detail
110

THEY ARE DESCRIBED
111
112
WORDS IN THE PANEL
113
Vocabulary
BUSINESS IDIOMS WRITE THE PHRASES FROM THE PANEL
114
115
Working relationships
Phrasal verbs are commonly used to talk about New language Three-word phrasal verbs
relationships with co-workers and clients. It is important Vocabulary Social media
to use the correct word order with phrasal verbs. New skill Social networking
FILL IN THE GAPS USING THE REWRITE THE SENTENCES,

WORDS IN THE PANEL PUTTING THE WORDS IN THE
CORRECT ORDER
116
READ THE WEB PAGE AND WRITE ANSWERS TO THE QUESTIONS
AS FULL SENTENCES
117
REWRITE THE SENTENCES LISTEN TO THE AUDIO AND
USING OBJECT PRONOUNS ANSWER THE QUESTIONS
Bilal is giving a
presentation on
using social media
in business.
118
MATCH THE PICTURES TO THE CORRECT SENTENCES
CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE, THEN

119
Career outcomes
To talk about possible future events, such as career New language Modal verbs for possibility
development and promotion, use “will,” “might,” and Vocabulary Career development
“won’t” to say how likely something is to happen. New skill Talking about the future
Ruth is having her

annual performance
review with her
manager, Tim.
120
121
REWRITE THE SENTENCES, SAY THE SENTENCES OUT
PUTTING THE WORDS IN THE LOUD, PUTTING THE MODIFIER
CORRECT ORDER IN THE CORRECT PLACE
122
READ THE PERFORMANCE REVIEW AND WRITE ANSWERS TO THE

QUESTIONS AS FULL SENTENCES
123
Vocabulary
OFFICE AND PRESENTATION EQUIPMENT WRITE THE WORDS FROM
THE PANEL UNDER THE CORRECT PICTURES
124
PRESENTING DATA
WRITE THE WORDS FROM
THE PANEL UNDER THE
CORRECT PICTURES
125
Structuring a presentation
When you are presenting to an audience, it is important New language Signposting language
to structure your talk in a way that is clear and easy to Vocabulary Presentation types
understand. Certain set phrases can help you do this. New skill Structuring a presentation
126
MATCH THE DEFINITIONS TO THE EQUIPMENT
127
THE QUESTIONS
LISTEN TO THE AUDIO, THEN NUMBER THE SENTENCES IN THE

ORDER YOU HEAR THEM
An HR manager is talking to staff

about changes in the company’s
technology policies.
128
Developing an argument
When you are making a presentation, there are several New language Useful presentation language
key phrases you can use to develop your argument, and Vocabulary Presentations
make your audience aware of what is coming. New skill Developing an argument
129
SENTENCES OUT LOUD
130
131
Pitching a product
When describing a product to a potential client, New language Comparatives and superlatives
it is useful to compare the product with competitors Vocabulary Product marketing
using comparative and superlative adjectives. New skill Comparing products
132
LISTEN TO THE AUDIO AND MATCH THE PRODUCTS TO THE
PHRASES THAT DESCRIBE THEM

133
REWRITE THE HIGHLIGHTED PHRASES, CORRECTING THE ERRORS
134
Talking about facts and figures
When you are making a presentation or writing New language Collocations
a report, it is important to describe changes and Vocabulary Business trends
trends with precise language that sounds natural. New skill Describing facts and figures
LISTEN TO THE AUDIO, THEN NUMBER THE TRENDS IN THE ORDER

THEY ARE DESCRIBED
MATCH THE PAIRS OF SENTENCES THAT MEAN THE SAME THING
135
CROSS OUT THE INCORRECT WORD IN EACH SENTENCE
READ THE REPORT AND

136
WORDS IN THE PANEL
137
Plans and suggestions
English uses modal verbs to make suggestions, and New language Indirect questions
indirect questions or the passive voice to politely Vocabulary Business negotiations
request information or point out a mistake. New skill Negotiating politely
LISTEN TO THE AUDIO, THEN NUMBER THE SENTENCES IN THE

ORDER YOU HEAR THEM
Pippa is negotiating with a client over
her contract to redecorate his store.
138
REWRITE THE INDIRECT QUESTIONS, PUTTING THE WORDS IN THE
CORRECT ORDER
139
REWRITE THE SENTENCES USING THE PASSIVE VOICE
140
CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE, THEN SAY
THE SENTENCES OUT LOUD
READ THE EMAIL AND MARK THE

CORRECT SUMMARY
Emphasizing your opinion
There are many English phrases for politely emphasizing New language Discourse markers for emphasis
your point of view. These are useful when you are Vocabulary Workplace disagreement
dealing with disagreement in the workplace. New skill Emphasizing your opinion

Tia is negotiating
with a store
manager, Roger,
who she hopes
will sell her
new product.
142
PHRASES IN THE PANEL
143
Discussing conditions
English often uses the first and second conditionals for New language Conditionals
negotiating with clients and co-workers, and the zero Vocabulary Negotiating and bargaining
conditional to talk about general truths. New skill Discussing possibilities
FILL IN THE GAPS BY PUTTING THE VERBS IN THE CORRECT FORMS TO

MAKE SECOND CONDITIONAL SENTENCES
144
Andrés is negotiating with a painting

and decorating company about his
home improvements.
REWRITE THE ZERO CONDITIONAL SENTENCES, PUTTING THE WORDS

IN THE CORRECT ORDER
145
REWRITE THE FIRST CONDITIONAL SENTENCES, CORRECTING

THE ERRORS
146
PHRASES IN THE PANEL
147
Discussing problems
English uses the third conditional to talk about an unreal New language Third conditional
past, or events that did not happen. This is useful for Vocabulary Workplace mistakes
talking about workplace mistakes. New skill Talking about past mistakes
FILL IN THE GAPS BY PUTTING THE VERBS IN THE CORRECT FORMS TO

MAKE THIRD CONDITIONAL SENTENCES
148
LISTEN TO THE AUDIO AND MARK WHICH THINGS ACTUALLY HAPPENED
149
REWRITE THE SENTENCES USING “UNLESS”
150
THE QUESTIONS
SENTENCES OUT LOUD
151
Answers
152
153
154
155
Note: Answers to 1, 2, and 4 can
also be written in contracted form.
156
1 Future
2 Future
3 Future
4 Present
157
Model Answers
158
OPINION:
fantastic, amazing, excellent
SIZE:
huge, tiny, large
AGE:
ancient, modern, state-of-the-art
COLOR:
magenta, crimson, black
NATIONALITY:
Indian, Turkish, Chinese
MATERIAL:
leather, metal, plastic
159
EXTREME:
enormous, terrible, brilliant,
furious, fascinating, exhausted,
awful
ABSOLUTE:
true, wrong, perfect, equal,
impossible, unique, empty
CLASSIFYING:
metal, electronic, scientific,
woolen, industrial, organic, rural
160
161
1 Past
2 Present
3 Present
4 Past
162
163
164
165
166
167
Model Answers
168
Model Answers
169
Model Answers
170
171
172
173
Note: All answers can also
use the contracted form of “would.”
174
Note: All answers can also use
contracted positive forms and long
negative forms.
175
Acknowledgments
The publisher would like to thank: for indexing; Jo Kent for additional All images are copyright DK.
Amy Child, Dominic Clifford, Devika text; Scarlett O’Hara, Georgina Palffy, For more information, please visit
Khosla, and Priyansha Tuli for design and Helen Ridge for proofreading; www.dkimages.com.
assistance; Dominic Clifford and Christine Stroyan for project
Hansa Babra for additional management; ID Audio for audio
illustrations; Sam Atkinson, Vineetha recording and production; David
Mokkil, Antara Moitra, Margaret Almond, Gillian Reid, and Jacqueline
Parrish, Nisha Shaw, and Rohan Sinha Street-Elkayam for production
for editorial assistance; Elizabeth Wise assistance.
176

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Authors

Thomas Booth worked for 10 years as an English-language teacher

Trish Burrow worked for seven years as a teacher and teacher

All rights reserved. New language Modal verbs for obligation

Printed and bound in China Writing a report 32

A WORLD OF IDEAS: New language Past perfect and past simple

Making plans by email 42 Marketing a product 62

Keeping clients informed 44 Advertising and branding 65

Informal communication 47 Advice and suggestions 68

Vocabulary Production 50 Vocabulary 72

What people said 88

Vocabulary Meetings New language Relative clauses

What people asked 92

Vocabulary “Have,” “make,” “get,” “do”

Developing an argument 129 Discussing problems 148

Pitching a product 132

Talking about facts and figures 135

Plans and suggestions 138

Emphasizing your opinion 142

themselves the English language. The Business English edition

KEY LANGUAGE DEFINING RELATIVE CLAUSES

covers essential English phrases and constructions for a wide

range of common business scenarios.

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE

MAIN CLAUSE DEFINING RELATIVE CLAUSE

This relative pronoun is

and practice, to help you understand and

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE

MAIN CLAUSE DEFINING RELATIVE CLAUSE RETURN TO MAIN CLAUSE

remember as easily as possible. The best 126 127

way to learn is to work through the book 126-131_EFE_Business_B2_talking_about_your_experiences_unit32.indd 126

LISTEN TO THE AUDIO, THEN NUMBER THE PICTURES IN THE ORDER

in order, making full use of the audio

MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS

available on the website and app. Turn to

Unit number The book is divided

Getting to know colleagues FILL IN THE GAPS BY PUTTING THE VER

MARK THE SENTENCES LISTEN TO THE AUDIO, THEN

Modules Each unit

8 016-019_Unit_02_Getting_to_know_colleagues.indd 16 26/08/2016 15:14

RBS IN THE PRESENT

040-041_Unit_09_Communication_Technology.indd 40 05/09/2016 14:13 040-041_Unit_09_Communication_Technology.indd 41 05/09/2016 14:13

Audio support Most modules have

Module number Every module is identified

Supporting graphics Visual

Supporting audio This symbol shows

Getting to know colleagues

036-039_unit_08_making_Apologies.indd 38 26/08/2016 11:48

Speaking exercise This symbol indicates

loud, then compare them to model

Answers Find the

Audio This symbol

FILL IN THE GAPS USING THE WORDS IN THE PANEL

READ THE ARTICLE AND ANSWER

MARK THE SENTENCES LISTEN TO THE AUDIO, THEN

READ THE ARTICLE AND

DESCRIBING ROLES WRITE THE PHRASES FROM THE PANEL

MARK THE SENTENCES LISTEN TO THE AUDIO, THEN

MARK THE BEST REPLY TO EACH STATEMENT

MARK THE SENTENCES LISTEN TO THE AUDIO AND

READ THE ARTICLE AND

FILL IN THE GAPS BY PUTTING THE VERBS IN THE PAST PERFECT

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE