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KTSP e
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bahasa inggris XI

EXPRESSION OF OPINION, SATISFACTION, AND DISSATISFACTION

TUJUAN PEMBELAJARAN
Setelah mempelajari materi ini, kamu diharapkan memiliki kemampuan berikut.
1. Memahami penggunaan ungkapan-ungkapan expression of opinion, satisfaction, and
dissatisfaction.
2. Membuat dialog transaksional sederhana dengan menggunakan ungkapan-ungkapan
expression of opinion, satisfaction, and dissatisfaction.

A. EXPRESSION OF OPINION
a. Asking for Opinion
Pendapat atau opinion merupakan pandangan atau opini seseorang mengenai sebuah
topik atau hal. Dalam percakapan kita dapat mendapat mengenai topik yang sedang
dibicarakan, atau saat sedang menghadapi masalah kita dapat meminta pendapat dari
orang lain.

Untuk menanyakan pendapat orang lain, kita dapat menggunakan ungkapan-ungkapan

berikut:
• What is your opinion about …?
• Do you have any opinion about …?
• Please give me your opinion about …
• What do you think of …?
• How do you feel about …?

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 Contoh:
- What is your opinion about our new teacher?
- Do you have any opinion about my teaching?
- Please give me your opinion about the internet access?
- What do you think of the new principal?
- How do you feel about my new house?

b. Giving Opinion
Untuk menyampaikan pendapat, dapat diawali dengan ungkapan berikut.
• In my opinion, …
• I think ...
• I feel that ...
• As far as I am concerned, …
• I believe that …
• Well, personally, I …
• From my point of view, I think …
• I absolutely agree/ disagree that ...
• I am certain/ sure/ positive/ convinced that …
• In my case, …
• I don’t think …
Contoh:
- In my opinion, our new teacher is a little bit nervous.
- I think your teaching methodology needs to be improved.
- I feel that the internet access is very slow.
- As far as I am concerned, the internet access is fast enough.
- I believe that he can improve our school to a better quality school.
- Well, personally, I like the principal. He is very wise.

 Ingat, ketika kita menyampaikan pendapat, kita harus menyertakan alasan dari
pendapat tersebut dengan menggunakan kata penghubung yang menyatakan
hubungan sebab-akibat (cause-effect), seperti:
because
since

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 as
for

Perhatikan contoh berikut!

Citra : "What do you think of our new library?"
Nova : "In my opinion, we need to buy more books. Our science and encyclopedia
books are still very limited. We need more science references for our final
paper."

Arman : "How do you feel about the hotel’s service?"

Rina : "I think it is okay, although I don’t think I will recommend staying there to my
friends. The scenery around the hotel is beautiful, but they need to improve
their cleanliness. They didn’t clean my room for 3 days in a row."

Bella : "What is your opinion about the internet access in our school?"
Andreas : "Well, personally, I like it. It helps me to search for more online references for
my final paper."

Buatlah dialog mengenai Asking and Giving Opinion dengan menggunakan topik
berikut!

Topics Opinions Reasons

Very strict - Only allows to wear black shoes
The new school rules Good enough - There will be annual sport
championship

Taste bad - It is overbaked

The cake
Taste good - It is sweet
Difficult - Too many foreign terminologies
The textbook
Easy to understand - Clear pattern

Contoh:
Andika : "What is your opinion about the new school rules?"
Rina : "In my opinion, the rules are very strict because the school only allows us to
wear black shoes."

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 Indra : "From my point of view, I think the rules are good enough since there is an
annual sport championship."

Indra : "Do you have any opinion about the cake?"

Rina : "Yes, I do. It tastes bad because it is overbaked."
Indra : "Really? I don’t think so. I like the cake because it is sweet. I like sweet cake."

Indra : "Please give me your opinion about this textbook!"

Rina : "From my point of view, the textbook is easy to understand because it has clear
pattern. What do you think?"
Indra : "Hmmm... I disagree. In my opinion, the book is difficult because there are too
many foreign terminologies."

B. EXPRESSION OF SATISFACTION AND DISSATISFACTION

a. Asking about Satisfaction and Dissatisfaction
Untuk menanyakan apakah seseorang puas atau tidak puas terhadap hal tertentu, kita
dapat menggunakan kalimat tanya berikut.
• Is everything satisfactory?
• Do you find … satisfactory?
• Are you satisfied?
• Was … satisfactory?
• Are you happy with …?
• How do you like …?
Contoh:
- Are you satisfied with the product?
- Do you find your English score satisfactory?
- Are you happy with the school’s rule?
- How do you like your new car?
- Was your holiday satisfactory?

b. Expressing Satisfaction
Untuk menyatakan kita puas mengenai suatu hal, kita dapat menggunakan ungkapan
berikut.

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 • I really like ...
• I am happy with …
• The … was satisfactory.
• I am completely satisfied.
• Fantastic!
• Perfect!
Contoh:
Amir : "How do you like your food?"
Nadia : "I really like it because it is very delicious. Thank you."

Bella : "Is everything satisfactory with our service?"

Mike : "Yes, it is. I am happy with how friendly your staffs are."

Arnold : "Are you satisfied with the teacher’s explanation?"

Anton : "Yes, I am. I am completely satisfied with his explanation. Now, I can finish my
homework."

c. Expressing Dissatisfaction
Untuk menyatakan ketidakpuasan mengenai suatu hal, kita dapat menggunakan
ungkapan berikut.
• No, it is not.
• No, it was not.
• I don’t like ...
• I am not happy with …
• I am very dissatisfied with …
• I am disappointed with …
• It is unacceptable …
Contoh:
Amir : "Is everything satisfactory?"
Nadia : "No, it is not."

Amir : "How do you like your food?"

Nadia : "I don’t like it. It is very salty."

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 Bella : "Is everything satisfactory with our service?"
Mike : "No, it is not. I am not happy with your staff ’s attitude. They need to gossip less."

Arnold : "Are you satisfied with the teacher’s explanation?"

Anton : "No, I am not. I am very dissatisfied with his explanation. He made me confuse
even more."

d. Responsding to Dissatisfaction
Ketika seseorang mengungkapkan ketidakpuasannya, kita dapat membalas dengan
menggunakan respons positif maupun respons negatif. Respons positif artinya kita
meminta maaf atas ketidakpuasan tersebut dan mendukung pendapat pembicara.
Respons negatif artinya kita meminta maaf atau memahami ketidakpuasaan tersebut,
sekaligus memiliki pendapat yang berbeda terkait hal yang dibicarakan.

Respons positif
• I’m deeply sorry. This will never happen again.
• I will look into it.
• I will see what I can do about it.

Respons negatif
• I am sorry but … (berikan penjelasan yang berlawan dengan opini pembicara)
Contoh:
I am so sorry, but our product is our product has been tested before.
I’m sorry to hear that, but I’m afraid that the staffs are doing their job well.
I am so sorry, but you need to improve your English proficiency.
Contoh:
Amir : "How do you like your food?"
Nadia : "I don’t like it. It is very salty."
Amir : "I am sorry. I will put less salt next time I cook."

Bella : "Is everything satisfactory?"

Mike : "No, it isn’t. I am not happy with your staff ’s attitude. They need to gossip less."
Bella : "Thank you for your feedback. I will look into it."

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Arnold : "Are you satisfied with the teacher’s explanation?"
Anton : "No, I am not. I am very dissatisfied with his explanation. He made me
confused even more."
Arnold : "I am sorry about that, but I think the teacher explained it quite well. He showed
us more examples."