Customer Service Agent English Speaking

PT. Tunas Sukses Mandiri

Jakarta Selatan
Posted on October 14th, 2029

Job Description
Responsibilities:
 Handle customer request by phone, chat, email
 Follow-up on open cases, change requests, and refund requests
 Help and advice customer online

Requirements:
 Willing to work in shifts
 Ability to communicate effectively, both oral and written in English
 Experienced in travel industry (flight & hotel booking, changes) would be an
advantage
 Friendly attitude
 Good Internet literacy
 Customer service oriented
 Resourceful, ability to resolve challenges fast

Additional Information

Career Level Job Type

Less than 1 year experience Full-time

Qualification Job Specializations

Prof Cert, Diploma, Adv Diploma Services, Customer Service

Years of Experience
1 year
Company Overview

Nusatrip.com is an online travel portal providing information, prices, availability and

booking services for domestic and international air travel. Its network has over 460
airlines, including Indonesian airlines, and 100,000 hotels in Indonesia and all around
the world.
First online full service travel agent in Indonesia : offers Airlines (global and domestic)
and hotels in Indonesia and around the world
- Nusatrip.com is the first online travel agent in Indonesia that offers a large selection
of global and domestic airlines as well as a variety of accommodation.
- Time-saving and easy to use Search Engine: Combining advanced technology with
up-to-date travel expertise, Nusatrip's portal will allow users to look at thousands of
airline fares and only offer the best deals.
- Best rates for domestic and international flights departing from Indonesia: 460
airlines with the best rates for the Indonesian traveller .
- 100,000 hotels in more than 10,000 destinations: Nusatrip's network of hotels offer
users with huge discounts.

Additional Company Information

Company Size Average Processing Time

51 - 200 Employees 24 days

Industry Specific Location

Travel / Tourism Tebet

Benefits & Others

Miscellaneous allowance, Medical, Parking, Regular hours, Mondays - Fridays, Casual
(e.g. T-shirts)