Curriculum Vitae

Kuldeep Singh
D-58a, Nehru Garden
Khora Colony
Ghaziabad- 201309
skuldeep050@gmail.com
+91- 9990010207

Summary

15 months+ experience of banking and related services as worked for Axis Bank
email customer success.

Looking for an entry-level position in a growing financial organization. Passionate about

learning business concepts and possess the ability to handle work pressure and
customer issues professionally. Highly motivated to help the organization strengthen its
customer relationship.

Work Experience –

April, 2020 - Present

Cogent E services (Aurum E serve LLP), Noida- Sr. Customer Support
Specialist

● Resolving clients queries and concerns for Axis Bank products and services via
email
● Ensuring TAT Adherence
● Effectively utilize all applications, tools, and databases used to process
transparent end to-end client support. Proficient with systems related to Banking
transactions and service.
● Handling escalations on email related to Axis Bank products and services.
● Achieving CSAT and Quality target monthly.

Education
2018- 2020
SOL - Delhi University - B.A Programme

2008-2009
BD Saraswati Vidya Mandir, Noida- Intermediate Schooling
2006-2007
BD Saraswati Vidya Mandir, Noida- Matric Schooling

Other Skills
● Experience with MS office, WPS, Google Docs and Google sheets.
● Excellent communication skills
● Customer- Centric approach
● Typing speed- 30 wpm
● Work experience with Genesys and Saksham.

Hobbies
● Playing cricket
● Watching movies

Languages Known:
● Hindi
● English

Skills and Highlights

● Customer Service
● Conflict Resolution Expert
● Energetic Work attitude
● Service -oriented
● Excellent Communication skill
● Self- Motivated
● Customer Centric Approach

Declaration:
I hereby confirm that the above mentioned details are true to my knowledge and belief.

Kuldeep Singh