SONAM JAISWAL Kolkata, 711 101, West Bengal, India

14sonam.jaiswal@gmail.com
+918240506431

Summary
Dedicated and results-oriented Customer Success Associate with a strong background in providing exceptional
technical support to customers. Skilled in resolving queries, offering solutions, and guiding users through
software functionalities. A proactive communicator committed to building client trust and contributing to the
company’s reputation.

Objective
Aim to be associated with progressive and growth -oriented organization that gives scope to apply my talent and skills with
hard work and determination and to be part of the team that dynamically works towards the growth of the organization.

Professional Experience
Lovi Mehrotra & Associates

Junior Executive Auditor - [December 2020] - [May 2021]

• Manage accounting operations, accounting close, account reporting and reconciliations for internal corporate and bank
transactions.
• Process accounts payable, accounts receivable, and payroll.
• Monitoring cash flow and identifying problems with cash flow to prevent problems from occurring in the future.

Globiva Services Pvt Ltd - Remote

Customer Service Associate - [September 2022] - [January 2023]
• Aided related to food/grocery orders placed on Blinkit across India.
• Successfully resolved customer queries, troubleshooting technical issues, and ensuring smooth product usage.
• Built rapport with clients by guiding them through product features and functionalities, enhancing user satisfaction.

• Demonstrated excellent communication skills, fostering client trust and satisfaction during pre- sales and after-
sales interactions.
 Teleperformance Global Services Pvt Ltd - Remote Customer Service
Associate - [January 2023] - [Till date]
• Collaborated with a team of 30+ members in a fully remote environment, contributing to the
growth and success of the company.
• Aided related to food/grocery orders placed on DoorDash across US, Canada, NZ & Australia.
• Successfully resolved customer queries, troubleshooting technical issues, and ensuring smooth product usage.
• Utilized help desk software effectively to manage and track customer requests, ensuring timely resolutions.

Education
• [University Name: - Annamalai University] - [Degree -: Master of Commerce in Accounting & Finance] - [Year of Post
Graduation: - 2020]
• [University Name: - University of Calcutta] - [Degree -: Bachelor of Commerce in Accounting & Finance] - [Year of
Graduation: - 2018]
• [Higher Secondary], [Council of Schooling Examination, 2014]
• [Matriculation], [Council for the Indian School Certificate Examinations, 2012]

Skills
• Excellent customer communication and interpersonal skills.
• Proficient in troubleshooting and resolving technical issues.
• Familiarity with tools like - Salesforce, Okta.
• Strong understanding of Microsoft office and functionalities of Tally Prime.
• Proactive problem-solving and critical thinking abilities.

Courses/Certification
• Fundamentals of Computer including Microsoft Office.
• Fundamentals of Accounting & Auditing including Tally Prime & GST.

HOBBIES

 Reading, Baking, listening to music & writing Short Stories.

LANGUAGES

English Bengali
Hindi