+62 81995621046

Ader10854@gmail.com
Bogor,West Java.
ADE RAHMAN

PROFILE
Positive personality and hard work both as an individual and in a team. Experienced in customer service or any job related
to self-detail-oriented ability, easy to adapt, hard worker, and able to work well under pressure. Ready to contribute and
develop optimally for the success and development of the company. In addition, having many achievements that show
how much of an achievement he is.
EDUCATION
BACHELOR' S DEGREE IN BUSINESS MANAGEMENT ( GPA 3 . 30 )
Sekolah Tinggi Ilmu Ekonomi Kalpataru | 2019

WORKING EXPERIENCE
QUALITY CONTROL
PT. SERENA INDOPANGAN | September 2015 - August 2019
• Monitor the production process and conduct testing to ensure product quality meets standards.
• Determine which products are worth selling and which are not.
• Document all inspection and product testing activities that have been carried out.
FRONT OFFICE SUPPORT
PT. TELKOMSEL | September 2019 - December 2020
• According to the applicable SOP, crosscheck the work carried out by the CSR during service.
• Complaint Handling. Follow up on handling complaints to related parties at levels 2 and 3 and establish an SLA
agreement by the service level.
CUSTOMER SERVICE REPRESENTATIVE
PT. TELKOMSEL | Januari 2021 – Agustus 2022
• Nominated for the Region's 50 Best Customer Service.
• Provide proactive improvement for better service based on hot issues.
• Achieved the best customer service for the month (March, April, May, June, July, October 2021, and January,
February 2022) for the Grapari Pondok Indah Mall outlet. Won the Best Selling Halo Card from March until now
for Grapari Pondok Indah outlet mall.
• Achieved all targets with a 100% KPI score.
ADMIN
HM. SAMPOERNA | September 2022– Now
• input data to the system
• make REE sales report and send it to supervisor every hour
• Doing Office Inventory
• Manage Documents
• Receive Phone Calls, and make phone calls
• Conduct weekly meetings to increase sales
SKILLS AND LANGUAGES
• Sales: Generated revenue and sales of 130 products a month (with 91 targets achieved before the month's end).
Achieved best customer service with the highest sales in March, April, May, June, July, October 2021, and January
and February 2022.
• Microsoft Office: Word, Excel, Access, and PowerPoint.
• Canva: Basic design and social media content editing.
• Communication: Formulated excellent complaint handling with problem-solving based on analytical thinking.
 Handling demanding customers with agile solutions.
• Leadership: Developed team discussions to find solutions and innovation with analytical and systematic thinking.
Worked as a team under pressure and was persistent in achieving all targets.
• Languages: Indonesian (Native) and English (Passive).
VOLUNTEER
Kelas Inspirasi Bogor | 2019
• Presented to elementary school children about dream jobs in the future. Inspiring children with motivational
stories. Collaborated with all volunteers.