Professional Documents
Culture Documents
Standing Operating Procedure
Standing Operating Procedure
Then you need to ask yourself some questions; off-course keeping relevant profile in mind;
1.2.1.4. what can I offer the client ( i.e. what is available on the date)
1.2.1.5. what value added can I add to make more money ( that can be in food , service or in setup)
1.2.1.6. What external value added service can we involve to make the event special.
2. Confidence
Create this environment of trust in you, that Client realize that you are an expert.
For that you need job knowledge and lots of it.
3. Discussion & Planning of event
a) Menu:
Discuss the menu with the client and also give him value added options so the customer knows that variety is
available.
Setup:
Discuss the setup with the client also give him options, after making the sketch of the venue where event
going to be happen.
Service:
Discuss the style of service that we can provide them in their event.
6.1. Catering
6.1.1. Food & Beverage
Check if all food items are according to plan i.e. how many live stations if any, special requirements are
met, and especially driver food is ordered. If extra portioning is requested it should be there and it’s
according to the plan.
6.1.2. Service
6.1.2.1. Make a service plan with the event supervisor according to event requirements.
6.1.2.2. Make Sure Supervisor has ample service resources and discusses it also with the banquet in
charge.
6.1.2.3. Make sure C &C are as per requirement, and assessed on the basis of the menu and guests.
6.1.2.4. Make sure Linen is as per requirement, and according commitment. ( so commit what u can)
6.1.2.5. Make a Buffet layout Plan event supervisor according event requirement, and try to be creative
(we can come up with different layouts with consultation with service staff).
6.1.3. Setup
6.1.3.1. Make sure Tent age is installed according to plan.
6.1.3.2. Carpeting is done according plan. (Importantly in one direction, no overlapping and clean in
the centre.)
6.1.3.3. Make sure tables, Chairs and etc are ordered accordingly on the back sheet.
6.2. Event Design & Décor
Most of the time we are designing our events, however if there is an event designer involved, coordinate
accordingly and get all responsibilities sorted out, and let your client know about them.
6.3. Light & Power Generation
There are usually two, but some time three types of lighting in an event;
6.3.1. Illuminative lighting ( basic light for illumination)
6.3.2. Decorative Lighting ( Decorative purpose only)
6.3.3. Specialized Lighting (Mainly for Decorative purpose but some time these are also used for other uses
also e.g. Moving Head, Follow spot, laser lights.
6.3.4. Make sure you calculate accurate voltage for the generator (consult your lighting vendor, and your
senior.)
6.3.5. Make sure you have a backup for the power. ( because if this fails, your event is down the rabbit hole)
6.3.6. Always get the best vendor in the market for power generation. Regardless of price, however, let your
client know its importance and if he doesn’t agree ask him to arrange it himself.
6.4. Entertainment
6.4.1. Make sure you order your sound system vendor if any.
6.4.2. Dance floor etc…
Bottom Line: Sales are the owner of their respective Events. Regardless of who ever says what! If we don’t own our
event we lose our future.