1.

Current projects that have been implemented as part of the national strategies for each of the
following acts can be found on the relevant areas of www.humanrights.gov.au. Review these
current projects and analyse the key factors and campaigns which would be beneficial and could
be adapted for managing a diverse workplace. Which potential benefits for a workplace can you
find in each of these projects?

The values and contribution of the elderly, people with disabilities, ethnicity in a workplace and team

 Improved customer service

Customer service is about giving customers what they want, when they want it, in the best
possible way. If your business provides good customer service, you have a greater chance of keeping
and increasing your customer base.
Research indicates that it costs up to 10 times as much to attract a new customer as it does to
keep an existing customer.
Good customer service can help your business grow by increasing:
 customer numbers through favourable word-of-mouth advertising
 the dollar amount spent per customer per transaction
 the frequency of customer visits.
You can establish a culture of excellent customer service in your business by planning,
developing and sustaining a customer service program. Train your staff to give your customers the
highest level of service.

 Extensive knowledge base of mature or aged workers

Businesses must identify the skills mix needed to reach company-wide goals, then consider
whether these attributes could be found in older workers, who have significant life and
workforce experience.
If the answer is yes, business leaders must decide on recruiting new mature
employees, upskilling older members of staff or employing a mix of recruitment and retention
strategies targeting older employees.
It may be that your more mature employees have capabilities that form the foundation of what
you determine to be future-critical skills. If this is the case, consider how you can implement
training to develop these merits so that your organisation can make the most of its knowledge-
rich workers.

Businesses should re-evaluate their current training programs to ensure they suit the senior
learner and older employee. Consider whether the learning course materials can be adapted for
various skill levels and ages. Flexible, online courses and eLearning modules often work best, as
employees can complete advanced or beginner subjects at their own pace, in their environment
of choice.
All told, the ageing workforce presents many valuable opportunities for employers, particularly
if you’re prepared to support your most experienced workers with forward-looking training.

 Social inclusiveness and increased tolerance

The wellbeing factors are subtle and the rewards for adopting an inclusive stance not always
immediate, but they are real. Apart from the fact that equality is the law and most of us feel
better when we obey it, we know that the diversity created by social inclusion is valuable in the
world now evolving. Tolerant, inclusive attitudes create prosperous, stable societies, although
such communities are also better prepared for change. Many cultures contributing to the
economy is good for business. When all groups truly participate, the breadth of opinions
provides the checks and balances crucial for continued development of the society. When all
contribute to positive narratives for an inclusive society of the future, the stories act like a
powerful magnet drawing all of society toward its envisioned future through the shared vision
embraced by all stakeholders.

 Reduction in skills shortages

A skill shortage exists when there are not enough people with a particular skill to meet demand.
Skill shortage is a catch-all term used to describe a range of situations in which an employer finds it
hard to find a worker with the right skills.
Skill shortages may differ in cause and nature.

You will probably not choose a job solely because you know there is a skill shortage in this area. 
However, knowing what skills and specialisations are in high demand can assist you to make
better career decisions by helping you:
 choose the best option from your fields of interest
 narrow down many possibilities to those that are most likely to lead to work
 make a decision about whether to commit your time and money to training in a particular area.
 Increased productivity
Workers are motivated when they know what they need to expect to achieve anything. This one
is the main reason why companies have their mission, vision, and goal even core values to give
guidance to each employee. Setting tasks that need progress in a short period is an effective way
to manage the employees time management.

However, always be mindful on how you delegate your duties, do not forget to follow up each
employee about the task entrusted to them.
Ask for the status on how far have they achieved from the task given to them – this way you will
ensure that there are progress and productivity from your employees and in their work as well.
It is also important that when they give their update, there is also feedback from your side.
Feedback are one way to ensure that the employees aren’t stuck with whatever ideas they have,
you can give them suggestions on how to improve or make it work faster.

Employees like to hear feedback from their employers, in this way they will know what parts of
the task need tweaking or what are lacking or other things that could alternate if something the
same comes up again.