FAQs on Targeted Repayment Assistance 3.0 (TRA 3.

0)
For Individuals Effected by COVID-19

No. Question Answer

1. Who are the customers eligible for B40 individual/customer registered in the Bantuan SaraHidup
this assistance? (BSH)/Bantuan Prihatin Rakyat (BPR) database:

No documentation is required from customers to prove eligibility for this

assistance. MBSB/MBSB Bank will instead rely on BSH/BPR data of the
customers.

Unemployed individual/customer under M40/T20 group who became

unemployed in 2020 - 2021 and remain unemployed at time of application.

Basic documentation to prove eligibility and MBSB/MBSB Bank reserves the right
to rescind the offer if the customer is found to have misled MBSB/MBSB Bank on
their eligibility.

Reduction in Income individual/customers who have experienced reduction in

income/pay cut. Includes reduction in salary, allowances, commission and
household income.

a. Such individuals need only furnish a self-declaration that their own income,
or their household income (i.e. combined income of customer and their
spouse), is experiencing a reduction due to the pandemic.
b. MBSB / MBSB Bank may request for documentation from the customer at a
later stage for post ad hoc validation purposes. Customers will be informed
from the onset, that supporting documents (e.g. pay slips, bank statements)
may be requested later for validation purposes.

Microenterprise (as defined in Guideline on SME definition issued by SME

Corporation Malaysia). The relief options will apply to any facility with an
approved value of up to RM150,000.00.

a. No documentation required from customers to prove eligibility.

Self-declaration by the customer or will be based on current internal
information in MBSB/MBSB Bank’s database.

“Locked-down micro/SME” any SME or microenterprise (as defined

in the Guideline on SME Definition issued by SME Corporation Malaysia)
that are not allowed to operate at the time of application due to movement
control restrictions based on the list of permitted sectors issued by MKN or state-
level
authorities.

a. MBSB/MBSB Bank will not require documentation from customers to prove

eligibility.
b. MBSB/MBSB Bank will instead rely on public information on movement
control restrictions
issued by MKN or state-level authorities, current information in internal
database or a self-declaration by the customer.

Additional details

a. Not applicable to individuals under bankruptcy process or

businesses that are subject to a winding up process.

b. For eligible customers, currently signed up for targeted repayment

assistance, MBSB/MBSB Bank will accommodate their request and
advice on how the new request would affect their existing and future
payments.
No. Question Answer

2 What type of facilities qualifies for
the assistance?
Any of the following financing facilities, approved before 1st October 2020
and remain performing (not in arrears exceeding 90 days as at date of
request/confirmation by customer):
a. Property Financing;
b. Personal Financing;
c. Auto Financing/Hire Purchase;
e. Microenterprises with financing valued up to RM150,000.00, as further
defined below:
i. Applies to any facility with an approved value of up to
RM150,000.00; and
ii. Payments of principal or profit are either scheduled at fixed
intervals or to be settled in one-off lump sum payment.

3. If my financing is in the eligible No. You need to apply and choose the options offered.
criteria, will it be automatically
enrolled?

4. What are the types ofassistance or The following assistance will be provided to eligible customers/facilitiesupon
options available? confirmation that they require the assistance:

B40 ,M40/T20 (Loss of Income/Job), Microenterprise and

“Locked-down micro/SME”
Option 1
3-months deferment (moratorium) of monthly payments:
i. Profit/Interest will continue to accrue on deferred amounts; and
ii. Restructuring/extension of facilities with additional profit/interest/modification
costs from changes (extended financing tenure) in contractual cash flow.
Or
Option 2
50% reduction in monthly payments for 6 months:
i. Profit/Interest will continue to accrue on deferred amounts; and
ii. Restructuring/extension of facilities with additional
profit/interest/modification costs from changes (extended financing
tenure) in contractual cash flows.

Individuals with Reduction in Income (Pay Cut)

Option
Reduction in monthly payments for 6 months according to income reduction/
pay cut:
i. Profit/Interest will continue to accrue on deferred amounts; and
ii. Restructuring/extension of facilities with additional profit/interest/modification
costs from changes (extended financing tenure) in contractual cash flows

Click here to find out more about modification cost.

The assistance will be available to eligible customers from 1st June 2021 to
31st December 2021
No. Question
5. How do I request for
assistance and how will the
confirmation be notified?
6. If I choose one of the
options, will my CCRIS have
any remarks?
7. When will the moratorium
or my monthly payment
reduction commence?
8. I have a financing which is
automatically deducted from
my salary.
When will the instruction to
cease or reduce deduction
commence?
Answer
a. Click here to access the on-line application or contact our Customer
Call Centre at 03-20963000 for assistance and further advise to
address your financial situation.
b. Customers can confirm the assistance required at any time from 1st
June 2021 till 31st December 2021.
i. The assistance will be made available for monthly payments due
in July 2021 onwards; and
ii. The assistance will commence from the customer’s next monthly
payment.
c. Customers will be advised and need to acknowledge/accept that:
i. Their monthly payment amount and/or financing tenure will be
adjusted to reflect the higher overall financing cost; and
ii. New documents or agreements will need to be signed in
accordance with legal and Shariah requirements before the
assistance can take effect; and
iii. Specific details on cost implications/modification cost of
assistance will be provided,before confirmation on the selection.
This will include details of changes in the payment schedule
(tenure), in monthly payments and any bullet payments due in the
future; and
iv. For individual customers acknowledgement of selection
confirmation will be within 5 working days via SMS and customer
will need to reply the SMS within 24 hours.
v. For Microenterprise and SMEs, confirmation will be within 14
working days
No. There will not be any adverse remarks nor any classification as R&R
in CCRIS.
th
For any application received on or before the 20 of the month, moratorium
or reduction in monthly payment will commence on the following month.
Example
Application received from 1st to 20th June 2021, the moratorium or
reduction in monthly payment will commence starting July 2021.
However if the application is received after 20th of the month, moratorium or
reduction in monthly payment will commence on the next following month.
Example
Application received from 21st till end June 2021, the deduction will
cease/reduce starting August 2021.
For customers under salary deduction scheme (BIRO/AG/Employer), if the
application is received on or before the 10th of the month, the deduction will
be ceased or reduced on the following month.
Example
Application received from 1st to 10th June 2021, the deduction will
cease/reduce starting Julyt 2021.
However if the application is received after the 10th calendar day, the
deduction will be ceased or reduced on the next following month.
Example
Application received from 11th till end June 2021, the deduction
will cease/reduce starting August 2021.
 No. Question Answer

9. My financing currently has No, for additional coverage on the extension period, customers are advised to
MRTA/Takaful coverage; call our customer service at 03-20963000 for further assistance to
will it be extended as well? extend the MRTA/Takaful coverage

10. If my financial stabilized, Yes, please call our customer service at 03-20963000 to enable us to
can I request to advise on the suitable payment plan.
reschedule my financing?

11. Illustration on the financing 6 Months Moratorium Extension for 6 Months Extension for
extension Moratorium Repayment
Assistance

31 Dec 2017 April 2020 Sept 2020 31 Dec 2024 30 June 2025 30 June 2030
First monthly Original maturity New maturity
payment

*For the purpose of this FAQ, kindly be advised of the following:

1. Where terms used are meant for conventional accounts, these would refer to the conventional accounts held with Malaysia Building Society
Berhad (Registration No.: 197001000172 / 9417-K); and
Where terms used are meant for Islamic/Shariah-compliant accounts, these would refer to the Islamic accounts held with MBSB Bank Berhad
(Registration No.: 200501033981 / 716122-P)