Customer Perspectives on Online Shopping

Questioner

Statistics
Name in Full: ……………………………………………………………………………………
Age :
Below 18 yrs. [ ] , 18 yrs. to 26 yrs. [ ] , 26 yrs. to 35 yrs. [ ] , 35 yrs. to 50 yrs. [ ] , Above 50 yrs. [ ]
Education Status : O/L or A/L [ ] , Graduate [ ] , Post Graduate [ ] , Doctorate [ ] Others [ ]
Occupation : Student [ ] Undergraduate [ ] Service [ ] Business [ ] House wife [ ] Others [ ]
Gender : Male [ ] Female [ ] Others [ ]
Monthly Income : Below 15k [ ] , 15k to 25k [ ] , 25k to 50k [ ] , 50k to 75k [ ] , Above 75k [ ]
Country : …………………………………………………………...
Email address : ………………………………………………………
City/Town : ………………………………………….

1) Do you have any experience in online shopping?

(a) Yes [ ]
(b) No [ ]

2) How did you get to know about online shopping?

(a) From friend [ ]

(b) From my work place [ ]
(c) From my University[ ]
(d) TV/RADIO commercial [ ]
(e) Online promoted advertisement [ ]
(f) Others [ ]

3) When do You mostly use online shopping platforms?

(a) Morning [ ]
(b) Afternoon [ ]
(c) Evening [ ]
(d) Night [ ]

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4) Which is the device that you use mostly to do online shopping?

(a) Mobile phone [ ]

(b) Tablet PC [ ]
(c) Laptop / PC [ ]

5) Which is the product you mostly buy from online shopping?

(a) Clothes [ ]
(b) Electronic Items [ ]
(c) Food [ ]
(d) Education & Office Supplies [ ]
(e) Furniture [ ]
(f) Home & Garden [ ]
(g) Others [ ]

6) How often do you do online shopping?

(a) Once a week [ ]

(b) Twice a week or more [ ]
(c) Once a month [ ]
(d) Twice a month or more [ ]
(e) Rarely [ ]

7) What is/are the platform/s you use for online shopping?

(a) eBay [ ]
(b) Ali Express [ ]
(c) Daraz lk [ ]
(d) Ikman lk [ ]
(e) Kapruka [ ]
(f) Amazon [ ]

8) According to you what is the mostly used platform from the above list or suggest your
own?

(a) ………………………………………

9) How much do you typically spend on online shopping per month (in US dollars)?

(a) Below $25 [ ]

(b) $25- $70 [ ]
(c) $70 - $150 [ ]
(d) Over 150$ per month [ ]

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10) Why would you prefer online shopping than the physical shopping ?(Select one or more)

(a) Price difference [ ]

(b) Time saving [ ]
(c) Ease of process [ ]
(d) Just for the fun part [ ]
(e) I can compare products [ ]
(f) Other [ ]

11) What is your most alarming barrier to purchase online ?

(a) Payment fraud [ ]

(b) Quality of products [ ]
(c) Price is higher online [ ]
(d) Shipping cost involved [ ]
(e) Long delivery time [ ]
(f) Return/Refund policy [ ]
(g) Customs Fees & Taxes [ ]
(h) Insecurity & Net connectivity trouble [ ]
(i) Other [ ]

12) What have you bought online recently?

(a) ……………………………….…

13) What made you to buy that through online shopping?

(a) It’s cheaper than local store[ ]

(b) It’s a rare item [ ]
(c) I was looking for it[ ]
(d) I had a discount [ ]
(e) Just for fun [ ]
(f) Other [ ]

14) Are you satisfied with what you have bought?

(a) Yes [ ]
(b) No [ ]

15) How long does it take to get delivered when you order from an International seller?

(a) It takes 1-2 weeks [ ]

(b) It takes 2-4 weeks [ ]
(c) It takes more than a month [ ]

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16) How do you find the necessary products to buy?

(a) Google Search [ ]

(b) Category search on sellers website [ ]
(c) Promotions [ ]
(d) Social media [ ]
(e) Others [ ]

17) What is the most purchased item category?

(a) Electronic Items [ ]

(b) Clothing & Fashion [ ]
(c) Furniture [ ]
(d) Education & Office Supplies[ ]
(e) Home & Garden [ ]
(f) Others [ ]

18) What item category is more profitable when comparing to the local seller ?

(a) Electronic Items [ ]

(b) Clothing & Fashion [ ]
(c) Furniture [ ]
(d) Education & Office Supplies[ ]
(e) Home & Garden [ ]
(f) Others [ ]

19) What is the highest amount on online shopping ?

(a) Below 25$ [ ]

(b) 25$ - 50$ [ ]
(c) 50$ - 100$ [ ]
(d) More than 100$ [ ]

20) What is the payment method that you use the most ?

(a) Credit / Debit Card [ ]

(b) PayPal [ ]
(c) Added to your monthly bill [ ]
(d) Cash on delivery [ ]
(e) Others [ ]

21) Do you think purchasing through your credit card is safe?

(a) Yes [ ]
(b) No [ ]

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22) Have you saved your card details on your online shopping platform ?

(a) Yes [ ]
(b) No [ ]

23) Do you think saving you card details could make a positive energy for you to shop online
more?

(a) Yes [ ]
(b) No [ ]
(c) Sometimes [ ]

24) What do you prefer ; cash on delivery or credit card payment?

(a) Credit Card [ ]

(b) Cash On delivery [ ]

25) What can you say about your entire online shopping experience.

(a) Very Satisfied [ ]

(b) Satisfied [ ]
(c) Neutral [ ]
(d) Unsatisfied [ ]
(e) Very Unsatisfied [ ]

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