DPro Exams

step by step guidance

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What is the purpose of this document?

This document will guide you through the examination process (online system).
The Project DPro and Program DPro certifications have been developed by PM4NGOs. If you would like to read more about the certification schemes
and the guides that support them, please visit PM4NGOs website.

The exams are composed by questions: multiple choice (1 or more correct options), fill a blank, rank or put in the right sequence. The pass mark is 65%.
There is no ‘negative’ marking so an incorrect answer does not lose you marks. In that case you should attempt every question. Exams are online – you do
not need to attend to an appointment at a facility. The exam duration is 3 hours. The exam is closed book.

This guidance is divided into 5 sections:

• Practice Exam

• Purchasing an Exam
Purchase Results

• Taking the Exam Take the Exam

• Accessing your Results

• What comes next?

What comes
Practice next?

Click the options on the left to move to each section

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 Practice Exam

Practice Sample Exams are intended to allow you to practice the certification exam and try out the exam system, questions’ types and
sample content. You will be able to assess your knowledge before taking the real exam.

The steps at the beginning of the exam, questions format, and pass rate are the same as the real exam. Remember: the sample
exam questions are just examples - not the same ones that you find in the live exam.

Note: Practice exam are available for the Foundation level. Visit the PMD Pro+ platform and contact our team if you need
information about Practitioner examinations.

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 Practice Exam

Practice Access the Practice Exam Portal clicking one of the following links:
www.pm4ngos.org/sample-exams or https://ondemand.questionmark.com/home/405926

Click the exam that

you would like to
try out

You do not need to

login to take a sample
exam. The login access
below is reserved for
the PM4NGOs team

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 Practice Exam

Practice The next page will request that you enter your name and exam (automatically filled out).
This information is not recorded on our system and it will not affect the options you selected (exam you clicked).

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 Practice Exam

Practice The next page will present the exam instructions. Scroll down the page to read all instructions carefully.
Click Next to move to the Terms of Use and Privacy Policy confirmation page.

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 Practice Exam

Practice Access and read the Terms of Use and the Privacy Policy by clicking the respective links.
After reading both documents, check the confirmation boxes and click Start Exam.

Your confirmation
is required to start
the exam

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 Practice Exam

Practice Please see below the main navigation and information elements of your exam page.
The next slide will present more details on the Assessment Navigator and Highlight Question option.

Question number
Remaining time

Question and
answer options

Move to next or
previous question Finish exam

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 Practice Exam

Practice The Highlight Question options flags questions that you want to review later. At the end of your exam, you do not have to
uncheck Highlighted Questions – all answered questions are considered to calculate your score.
See below how to use the Assessment Navigation and identify answered, unanswered, and highlighted questions.

Current question

Answered question

Highlighted question

Unanswered question

Click the
You can jump to a
Assessment
question by
Navigator to show
clicking its number
or hide it

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 Practice Exam

Practice When you have answered all questions, click Finish Exam.
A confirmation box will ask if you want to submit your answers.

After clicking
Finish Exam,
confirm by
clicking OK.

Click Finish Exam

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 Practice Exam

Practice Once you have clicked Finish Exam, a results page will present your total score and a breakdown score per topic / syllabus.
You will find the topics and syllabus in the annexes of the DPro Guide. This will help you to focus on which topic you need to review.

Your results and

Results per
total score
syllabus

The final 2 letters

of each topic
correspond to the
syllabus at the
DPro Guide
(e.g.: “DS”) Click to close
the exam

(print this page or take a

screenshot to consult it
in the future)

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Purchase
Purchasing an Exam

You can navigate at the Store page by clicking “Buy Exam” at the top-left of the Exam System website, check which exams are
available and pricing options. But, before adding an exam to the cart, make sure that you log in or, if you do not have a profile yet,
to create a new account.
In order to purchase your exam, it is required that you have a profile at the Exam System, as it will presented in the next slides.
Note: if you are exploring the exams store page and you want to return to the login page, click the PM4NGOs Logo on the top-left.

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 Purchase
Purchasing an Exam

Access the Exam Portal clicking one of the following links:

www.pm4ngos.org/exams or https://ondemand.questionmark.com/home/405841

TIP: if you are exploring

the exams store page
and you want to return
If you do not have
to the login page, click
a profile, click
the PM4NGOs Logo on
Create new
the top-left.
account

If you already have

a profile, enter
Use this option to
your username
request a new
and password and
password in case you
click Login
have a login but forgot
your password.

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 Purchase
Purchasing an Exam

The next few slides will guide to creating a profile at the Exam System.
If you already have an account and you have logged in, click here to skip the instructions to create a new account.

Click Create new

account

Enter a username
of your preference
and your email TIP: we recommend
that you use your
email as username –
just enter your email
Enter your first on both fields
and las names

Click Create new

account

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Purchase
Purchasing an Exam

In a few moments, you will receive a message from the system with instructions to confirm your identity.
If you do not see the message on your inbox, check the spam folder. Since it is a system generated message, it might be blocked as spam.

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Purchase
Purchasing an Exam

Once you receive the email asking you to confirm your identity, send a message to exams@pm4ngos.org with a copy you’re your photo ID,
student ID, or passport.

Do not reply to the message you received message. Send your ID or justification to exams@pm4ngos.org.

PM4NGOs is committed to social inclusion and respect of country or organizational policies, cultural context, and/or contexts in which sharing
documents are considered sensible or forbidden. Our aim is to reach community-based organizations and individuals on the ground who are
making the difference, often in context of insecurity and high risk. PM4NGOs will waive this requirement upon an acceptable justification.

If you do not want to provide your passport or photo ID, please send your justification to exams@pm4ngos.org.

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Purchase
Purchasing an Exam

The identity confirmation can take up to 48h, depending your location and time zone.
Once one of our team members confirms your identity, you will receive a new message with a one-time link to create your profile.
Click in the link to access the Exam System and create your password.

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Purchase
Purchasing an Exam

Once you click the link received by email, you will be redirected to a one-time password setup page.

Click Login

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 Purchase
Purchasing an Exam

Enter and confirm a password of your preference.

Observe the requirements for setting up your password.

TIP: check the

requirements for
Enter a password setting up your
of your preference password

Confirm your
password

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Purchase
Purchasing an Exam

You can also set up if you prefer to receive plain text emails only, your preferred language, time zone settings.
Scroll down the page and click Save.

Click Save

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 Purchase
Purchasing an Exam

After logging in or creating your profile, click Buy Exam on the top menu.
You can also click the (home) to review the initial welcome message and access the Exam System Guidance.

Click Buy Exam

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 Purchase
Purchasing an Exam

Explore the purchasing page to find the exam you would like to buy and take.
Important note: Each candidate must purchase its own exam. The person who purchases the exam is the individual who must take it.
If you have a colleague who also wants to purchase an exam you cannot purchase on his/her behalf.
If you are not sure which pricing to select, click here and use the interactive pricing selection.

Choose the exam

you want to
purchase and click
Filter your Add to Cart
visualization using
these filters

Attention!
Always purchase 1
of each exam, for
your personal use.

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Purchase
Purchasing an Exam

Once you click “Add to cart”, you will see a red shopping cart on the top right of the screen.
Click the shopping cart to review your order.

Click the shopping

cart to review your
order.

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 Purchase
Purchasing an Exam

Review your order and click “Checkout” proceed to the payment.

Remember: you
should buy only Click here to
one exam – yours. proceed to
checkout

Click “Remove” to
cancel the
purchase

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 Purchase
Purchasing an Exam

You can review your order one more time and then click “Continue to next step”.
If you have a voucher, please enter it and click “Add voucher”.

Review your order

one more time

If you have a
voucher, enter it
here and click
“Add Voucher”

Click here to
continue to
payment

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 Purchase
Purchasing an Exam

If you have added a voucher, the discount should reflect in the pricing on this screen.
Confirm your email, select the payment method, and click “Continue to next step”.

If you have added

a voucher, the
price should be
updated
Confirm your
email

Select the
payment method

Click here to
continue to
payment

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Purchase
Purchasing an Exam

Enter your credit card information and follow the instructions on this screen to complete your purchase.
The payment is manager by - check their contact and customer support information at the bottom of the purchasing page.

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Purchase
Purchasing an Exam

You will be able to confirm all your details one more time at 2CheckOut before placing your order.
You have any issues on placing your order, please contact our team at exams@pm4ngos.org.

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Purchase
Purchasing an Exam

You will see a confirmation page like the one below. You will also receive an email with your receipt and order confirmation.
Please check your spam folder in case you do not receive the email confirmations.
You have any issues on placing your order, please contact our team at exams@pm4ngos.org.

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 Taking the Exam

Take the Exam The next pages will guide you through the steps to take your DPro Exam.
We strongly recommend that you take a Sample Exam before taking the real one. Sample Exams are intended to allow you to
practice the certification exam and try out the exam system, questions’ types and sample content.
Please see the instructions to take a Sample Exam at first section of this guidance.

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 Taking the Exam

Take the Exam The next pages will guide you through the steps to take your DPro Exam.
We strongly recommend that you take a Sample Exam before taking the real one. Sample Exams are intended to allow you to
practice the certification exam and try out the exam system, questions’ types and sample content.
Please see the instructions to take a Sample Exam at first section of this guidance.

All DPro exams are individual and closed book exams!

Before we start, remember that you should not have a
printed or digital copy of the guide available during your
exam. You should also close all browser windows (except the
exam one) and conference/call applications, such as Skype,
Zoom, WhatsApp, Hangouts, except for a call with your exam
invigilator.

If you lose your Internet connection or have any issues

during the exam, close your browser, login again, and you will
be able to resume your exam at the point you were
disconnected or had the issue.

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 Taking the Exam

Take the Exam Access the Exam Portal clicking one of the following links:
www.pm4ngos.org/exams or https://ondemand.questionmark.com/home/405841

Enter your
username and
Use this option to
password and click
request a new
Login
password in case you
forgot your password.

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 Taking the Exam

Take the Exam Click My Assessments to access the exams that you have purchased but not yet taken.
Click the button on the right of the exam to access the exam introduction.
The exam introduction will open on a new browser tab/window. Check if your browser allows popups if the exam does not open.

Access your exams

by clicking
My Assessments Click here to access the
exam introduction

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 Taking the Exam

Take the Exam You will be asked to select the language you would like to take your exam.
Please select it carefully. Once you start the exam in one language, it will not be possible to change it.

Select the
language you want
to take your exam

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 Taking the Exam

Take the Exam The page on your exam section will present detailed instructions. Read it carefully!
Scroll down the page to read all instructions and then click Next.

Scroll down to
read all
instructions and
then click Next

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 Taking the Exam

Take the Exam The first section – Demographic Questionnaire – will ask you to answer questions that will help us to improve our exams and
provide statistics of candidates and exams.
Take your time. These questions do not count to your exam time.

Answer the
demographic
questionnaire and
use these buttons
to navigate

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 Taking the Exam

Take the Exam While answering the Demographic Questionnaire, you will also be asked to subscribe to receive news from PM4NGOs and/or
authorize sharing your contact information with PM4NGOs official Training Partners. These subscriptions are optional.

Select if you would

like to be
contacted by
PM4NGOs and its
partners.

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 Taking the Exam

Take the Exam The last question is mandatory. You must confirm that you have read the instructions and that you agree with the exam Terms of
Use and PM4NGOs Privacy Policy.
You can access and read these documents using the provided links. Contact our team if you have any questions about them.
If you do not confirm these two boxes, you will restart the Demographic Questionnaire.

You must select

these two boxes in
order to start your
exam.
Click Start Exam
when you are
ready to start

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 Taking the Exam

Take the Exam To not disclose real questions, the screens below are taken from the Sample Exam. The exam navigation and features are the same of the
Sample Exam.
Please see below the main navigation and information elements of your exam page.

Question number
Remaining time

Question and
answer options

Move to next or
previous question Finish exam

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 Taking the Exam

Take the Exam The Highlight Question options flags questions that you want to review later. At the end of your exam, you do not have to
uncheck Highlighted Questions – all answered questions are considered to calculate your score.
See below how to use the Assessment Navigation and identify answered, unanswered, and highlighted questions.

Current question

Answered question

Highlighted question

Unanswered question

Click the
You can jump to a
Assessment
question by
Navigator to show
clicking its number
or hide it

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 Taking the Exam

Take the Exam When you have answered all questions, click Finish Exam.
A confirmation box will ask if you want to submit your answers.

After clicking
Finish Exam,
confirm by
clicking OK.

Click Finish Exam

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 Taking the Exam

Take the Exam After finishing the exam and before you see your results, you will be asked to provide a feedback about the exam.
Although optional, this information is important to help us improving the exam for your and future candidates.
Click Submit after writing your feedback.

Click Submit after

writing your
feedback

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 Taking the Exam

Take the Exam Once you have clicked Finish Exam, a results page will present your total score and a breakdown score per topic / syllabus.
You will find the topics and syllabus in the annexes of the DPro Guide. This will help you to focus on which topic you need to review.

Your results and

Results per
total score
syllabus

The final 2 letters

of each topic
correspond to the
syllabus at the
DPro Guide
(e.g.: “DS”)
Click to close
the exam

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Results

Accessing your Results

Your results will be available immediately after you complete your exam. You will be able to access the exam report (per syllabus)
and your certificate (if you have successfully passed the exam).

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 Results

Accessing your Results

Access the Exam Portal clicking one of the following links:

www.pm4ngos.org/exams or https://ondemand.questionmark.com/home/405841

Enter your
username and
Use this option to
password and click
request a new
Login
password in case you
forgot your password.

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 Results

Accessing your Results

Click My Results to access reports and certificates (if you have successfully passed) of your past exams.
When you click “view report” or “view/print” certificates, it will open on a new browser window/tab. If it doesn’t open, please check
if your browser is blocking popups.

Click here to access

Click My Results to your certificate
access reports and
certificates

Click here to access the

exam report (per
syllabus / learning
outcome)

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 Results

Accessing your Results

This is an example of available report available per exam (Foundation Exams).

You will find the topics and syllabus in the annexes of the DPro Guide. This will help you to focus on which topic you need to review.

Results (% correct) Your result

per syllabus

The final 2 letters

of each topic
correspond to the
syllabus at the
DPro Guide
(e.g.: “DS”)

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 What comes next?
What comes
next? Project DPro, Program DPro, FMD Pro… and much more. Visit the PM4NGOs website and explore other best practices and
methodologies. Register to receive news, webinar invitations, event opportunities.

As a certified professional, you have access to the DPro+, a continuing

development platform offered by PM4NGOs free of costs. Register and join
our certified community: you will find mini-courses, templates, tools,
articles and, most importantly, you will have the chance to interact with
other certified professionals around the world.

Connect and follow our social media and platforms. See you soon!

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/pm4ngos
@pm4ngos
pm4ngos
pm4ngos_org

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