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  • Frequently Used Information and Avaya Settings

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    Abeluco Cantarell
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    This document provides various contact information and scripts for handling calls at Allstate, including: - A script for "ghost calls" where the caller cannot be heard - Contact information for Lyft, glass, and property claims - Speed dials for existing claims, glass claims, coverage checks, and roadside assistance - General fax number and contact for Enterprise roadside assistance - Email for requesting a photographer and where to send third party claims information - Mailing address and contact for Voiance and office equipment protection - Link and number for Uber claims - Steps for configuring Avaya phone settings and CTI - Link for looking up cities by zip code - Minimum information script for when policy

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    This document provides various contact information and scripts for handling calls at Allstate, including: - A script for "ghost calls" where the caller cannot be heard - Contact information for Lyft, glass, and property claims - Speed dials for existing claims, glass claims, coverage checks, and roadside assistance - General fax number and contact for Enterprise roadside assistance - Email for requesting a photographer and where to send third party claims information - Mailing address and contact for Voiance and office equipment protection - Link and number for Uber claims - Steps for configuring Avaya phone settings and CTI - Link for looking up cities by zip code - Minimum information script for when policy

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    70 views2 pages

    Frequently Used Information and Avaya Settings

    Uploaded by

    Abeluco Cantarell
    This document provides various contact information and scripts for handling calls at Allstate, including: - A script for "ghost calls" where the caller cannot be heard - Contact information for Lyft, glass, and property claims - Speed dials for existing claims, glass claims, coverage checks, and roadside assistance - General fax number and contact for Enterprise roadside assistance - Email for requesting a photographer and where to send third party claims information - Mailing address and contact for Voiance and office equipment protection - Link and number for Uber claims - Steps for configuring Avaya phone settings and CTI - Link for looking up cities by zip code - Minimum information script for when policy

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    MOI link

    https://erlv3scheduler.allstate.com/AllstateCTSERLv3SchedulerWeb/Views/HomeView.asp
    x

    Ghost Calls Script


    im sorry but i cant hear you, you might have placed yourself on mute by accident -
    if you receive no response:
    Im sorry but i still cant hear you, if you can hear me please hang up and call us
    back at 1800-allstate - if you receive no response:
    I will now release this call for quality purposes, Thank you for calling allstate
    and have a great day

    Lyft Claims:
    Flexidrivefnol@allstate.com (give this email to the caller)

    Speed Dials
    Express 72 (existing claim, want to speak with an adjuster)
    Glass 06 (glass only claims)
    CCC 29 (check coverage, payments)
    Property 67 (property claims)
    Voiance 95 (speed dial)
    Roadside 98 (speed dial)

    General Fax Number


    866-447-4293

    Enterprise
    800-868-9498

    Roadside Assistance
    877-597-3393

    Customer Service Spanish


    877-366-1607

    Quick Foto Claim (Email to request a photographer)


    quickfoto@cisgroup.net

    TPC Claims (Where can they send information?)


    thirdpartysupport@allstate.com
    claims@claims.allstate.com

    Mailing Address
    PO Box 660636 Dallas, Texas. 75266.

    Voiance
    877 762 4448 PIN 3759

    Office Protection (Stolen computers, printers not working, etc.)


    www.squaretrade.com/claim (give this information to the insured)
    8779277268

    Uber Claims
    http://ccc/TNC/start.asp

    ***********************************************************************************
    ****
    AVAYA SETTINGS
    First, open Red Avaya (sykes) and login

    Then, open CTI, click on �run�

    Step 1. System Settings

    Step 2. Phone numbers


    - Add: Sykes
    - Number: 785�

    Step 3. Login
    - Enable automatic
    -Extension: 109�
    -Password: 123456
    -Telephone at: Sykes
    -Agent
    -Enable ACD
    -Automatically sign
    -Agent: 123�
    -Password: 123�

    Step 4. Work Handling


    -Remove Timed follow up
    - Advanced: Select auto in

    Step 5. Dialing Rules


    -1st line: 9
    -4th line: 1

    Step 6. Station Connect


    -Open a line
    -Login on CTI
    -Connect with ext. 109�

    Para localizar ciudades con zip code: https://tools.usps.com/zip-code-lookup.htm?


    citybyzipcode

    Minimum information script: I am unable to locate an Allstate policy


    in the name of the insured based on the information that you have given me.
    Please feel free to call us back when you have been able to locate insert the
    information needed here.
    We are available 24 hours a day, 7 days a week.

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