Operations Management

Chapter 1
 Definition of operation management and its 4 aspects – page 4
 Operations functions and its linkages in the organization – page 10
 Operations management a systematic perspective  see diagram
 page 12
 Challenges in operations (prepare general)  page 15
 5P in operations  from classroom ppt1

Chapter 2
 Strategy formulation process – page 25
 4 generic options of operations strategy – quality, cost, delivery,
flexibility – page 29
 Options for strategic decision making in ops – see diagram and
prepare general
 Break even analysis – imp
 World class manufacturing practices – imp

Chapter 3
 Sustainability definition and it’s framework
 Reverse logistics - imp
 Remanufacturing

Chapter 4
Chapter 5 – imp
 What is supply chain management?
 Supply chain management components – page 105
 Supply chain process – page 110
 Bullwhip effect
 Measures of success of supply chain

Chapter 6
 Factors affecting location decisions - imp
 Location planning methods

Chapter 7
Chapter 8
 Defining Capacity and all topics related to capacity – imp - Page
192 - 208

Chapter 9
 Determinants of process characteristics in operations –
volume/variety/flow
 Types of flow in operations – continuous/ intermittent/ jumbled
 Types of layout and layout planning – imp

Chapter 10
Chapter 11
 New product development process - Imp
 Tools for effective product development – value engineering etc.

Chapter 12
 What is total quality management (refer chapter 2 also)
 Design of quality assurance systems (contains the whole summary
of chapter)– page 350

Chapter 13
 What is lean management
 JIT/ concept of Continuous Improvement and it’s process/
Kanban

Chapter 14
 Role of forecasting and how it helps in planning?
 Steps in designing a forecasting system

Chapter 15
Chapter 16 - imp
 MRP (Material Requirement planning)
 Using the MRP system – page 494
 MRP II and its modules – page 499
 ERP

Chapter 17
 Inventory planning
 Inventory Control systems
 ABC Classification – page 526

Chapter 18
Chapter 19