Professional Documents
Culture Documents
Workshop: Evidencia 3:
Workshop Customer satisfaction tools
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e. Not all the personnel have the capability to influence customer at some level.
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3. Por cada párrafo del texto leido, escriba una oración que resuma la idea
principal.
1
Cochran, C. (2003). Customer Satisfaction: Tools, Techniques, and Formulas for Success. Chico,
California: Paton Professional.
Para ampliar la información acerca de cómo encontrar y redactar la idea
principal de un párrafo, revise los materiales de apoyo:
Regular Irregular
Need Win
Produce Do
Study Have
Collect Understand
Organize Know
Was / were
Pasado Presente Pasado Present Simple
Simple
Needed Need Won win
Produced Produce Did Do
Studied Stady Had Have
Collected Collect Understood Understand
Organized Organize Knew Know
6. Con la ayuda de los verbos, elabore una lista de 10 oraciones sobre la
lectura:
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1. The companies were not satisfied if they do not know the satisfaction of
their
Customer.
2. Companies need to seek customer satisfaction
3. Customer satisfaction often yields results
medium or long term.
4. Companies must make a study of the level of customer satisfaction.
5. Companies should collect information on the level of customer satisfaction
6. Customer satisfaction is what everyone should consider.
7. Customer needs should be understood as a priority
8. Companies must know the needs of customers.
9. It is not something an organization does simply to meet a standard or win
an award.
10. simply to meet a standard or win an award