Professional Documents
Culture Documents
F V
F V
F V
F V
e. Not all the personnel have the capability to influence customer at some level.
F V
3. Por cada párrafo del texto leido, escriba una oración que resuma la idea
principal.
1
Cochran, C. (2003). Customer Satisfaction: Tools, Techniques, and Formulas for Success. Chico,
California: Paton Professional.
-Writing a Topic and Main Idea
Párrafo 2: having the ability to meet the needs of customers allows the company
to grow.
Regular Irregular
Pursue Become
Influence Have
Need Understand
Produce keep
Acknowledge Win
Irregulars verbs
Verbs Simple Past simple present
Become # Became Become
Have # Had Has, have
Understand # understood Understands
Keep # Kept Keep
Win # Won Win
6. Con la ayuda de los verbos, elabore una lista de 10 oraciones sobre la
lectura:
1 companies need to understand the needs of their customers.
10 acknowledge the value of the client for companies, beyond the economic.