Organizational Behavior in Administration: MGMT 54-616 Dr. Araceli Hernandez

Organizational Behavior
in Administration
MGMT 54-616
Dr. Araceli Hernandez
What is Organizational
Behavior?
Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

 What is it?
Social + Engineering
Sociology
Psychology
+ Medicine
Anthropology Psychology
Internal vs. External perspective
• Feelings, thoughts, past

Internal experiences, needs…
• Rewards, punishment,
External recognition…
• Mix of person and the

B=f(p,e) environment
Formal vs. Informal Organization
Goals and Objectives
Policies and procedures
Job descriptions
Financial resources
Authority structure
Communication channels
Products and services
Beliefs and assumptions

Perceptions and
attributions
Values
Feelings
Group norms
Informal leaders
 Why do we need it?
Job Satisfaction
Productivity
Organization citizenship behavior
Absenteeism
Turnover
Deviant work behavior
Reflections
 If OB is so important, should organizations hire an OB
specialist or should every member of the organization be
an OB specialist?
 Are all those important variables interrelated or do we

tackle one at a time?
 Is this an impossible task? I mean, to modify beliefs and

attitudes I would have to get inside their head.
Attitudes

Attitudes The emotional or
feeling segment of
an attitude
Affective
Cognitive
Behavioral
The opinion or belief
segment of an
An intention to behave in a
attitude
certain way toward
someone or something
Attitude
Social
Direct
Learning
experience
Attitudes
Attitude
Behavior

Which ones are the important attitudes?
 Job satisfaction
 Organizational commitment
 Job involvement
 Psychological empowerment
 Perceived Organizational Support (POS)
 Employee engagement
Normative
Commitment
Organizational
Which ones are the important attitudes?

• Pay
Causes
What do we know?
Attitude
Job
Satisfaction
•
•
•
•
•
•
•
•
OCB
Turnover
Motivation
Absenteeism
Commitment
Consequences
Job performance
Workplace deviance
Customer satisfaction
Judge, T. A., Piccolo, R. F., Podsakoff, N. P., Shaw, J. C., & Rich, B. L.
(2010). The relationship between pay and job satisfaction: A meta-
analysis of the literature. Journal of Vocational Behavior, 77(2), 157-
167.

What do we know?
Causes
Attitude
• Pay
• Job design
Consequences
• Working conditions • Motivation
•
•
Social relationships
Opportunities
Job • Job performance
• OCB
•
•
Aspirations
Personality
Satisfaction •
•
Customer satisfaction
Absenteeism
• Turnover
• Workplace deviance
• Commitment
What do we know?
Job involvement and OCB and Job

psychological performance
empowerment
Job involvement Absence and

resignation rates
What do we know?
Organizational Job Productivity

Commitment
Organizational Absence and

Commitment Turnover
What do we know?
Affective Organizational
Commitment Performance
Continuance Job performance

Commitment and Turnover
Absence
What do we know?
Perceived Tardiness
Organizational
support
OCB and customer

service
What do we know?
Employee Turnover and

Engagement accidents
Customer
satisfaction,
productivity and
company profits
Attitudes
Attitude Behavior
• Attitude specificity
• Attitude relevance
• Timing of measurement
• Personality factors
• Social constraints
Does behavior always follow attitude?
 Cognitive dissonance
Any incompatibility between two or more attitudes or

between behavior and attitudes
 Individualsseek to reduce this uncomfortable gap, or

dissonance, to reach stability and consistency
 Consistency is achieved by changing the attitudes,
modifying the behaviors, or through rationalization
Perception and
Attribution



 Target
 Situation
Perceiver
Perception
Influences on perception:

Attribution
 Our perception and judgement of another person’s actions
Distinctiveness
Consensus
Consistency
Problems with Attribution (biases)
 Fundamental attribution error (judging others)
 Downplay external factors
 Highlight internal factors
 Self-serving bias (judging myself)

 Success due to my effort, knowledge, experience…
 Failures
due to the environment, rules, bosses,
coworkers…
Shortcuts in judging others
Selective
Halo effect Contrast effect
perception
First
Stereotyping Projection
impression
Emotions and Moods
Affect:

The myth of rationality

Affect Dispositional affect
Direct feelings that are

Positive (pleasant
directed at someone or
Negative (unpleasant something
Joy
Love
Anger
Fear
Sadness
A general positive or negative Disgust
feeling that tends to diffuse Surprise
with time and is not focused
on a specific cause
Where do affect comes from?
 Personality
 Day and time of the week
 Stress
 Social activities
 Sleep
 Exercise
 Age
 Gender
 Weather
Affective Events Theory
Ashkanasy, N. M., & Daus, C. S. (2002). Emotion in the

workplace: The new challenge for managers. Academy of
Management Perspectives, 16(1), 76-86.

Why does affect matter in organizations?
 Performance
 Decision making
 Creativity
 Turnover/absence
 Prosocial behavior
 Negotiations and conflict resolution
 Team behavior
 Leadership
 Decision making Why does affect matter in organizations?

Other facets of emotion
 Emotional Intelligence
 Emotional labor
 Emotional contagion
Psychological Contracts

Psychological Contract
Beliefs based upon promises expressed or implied,
regarding an exchange in agreement between an
individual and the employing firm and its agents.
Features
 Voluntary choice
 Belief in mutual agreement
 Incompleteness
 Multiple contract makers
 Managing losses when contracts fail
 Mental model
Rousseau, D. M. (2004). Psychological Contracts in the Workplace: Understanding the Ties

That Motivate. Academy of Management Executive, 18(1), 120–127.
http://ezproxy.nwmissouri.edu:2048/login?url=http://search.ebscohost.com/login.aspx?direct=true&AuthType=cookie,ip,uid&db=buh&A
N=12689213&site=ehost-live&scope=site
Psychological contracts
Type of contracts
Relational
Transactional
Hybrid
Rousseau, D. M. (2004). Psychological Contracts in the Workplace: Understanding the Ties

That Motivate. Academy of Management Executive, 18(1), 120–127.
http://ezproxy.nwmissouri.edu:2048/login?url=http://search.ebscohost.com/login.aspx?direct=true&AuthType=cookie,ip,uid&db=buh&A
N=12689213&site=ehost-live&scope=site

Organizational Behavior in Administration: MGMT 54-616 Dr. Araceli Hernandez

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Organizational Behavior in Administration: MGMT 54-616 Dr. Araceli Hernandez

Uploaded by

Copyright:

Available Formats

Organizational Behavior

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

• Feelings, thoughts, past

• Mix of person and the

Policies and procedures

Products and services

Beliefs and assumptions

 Are all those important variables interrelated or do we

 Is this an impossible task? I mean, to modify beliefs and

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

Job involvement and OCB and Job

Job involvement Absence and

Organizational Job Productivity

Organizational Absence and

Continuance Job performance

OCB and customer

Employee Turnover and

Any incompatibility between two or more attitudes or

 Individualsseek to reduce this uncomfortable gap, or

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

 Self-serving bias (judging myself)

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

Direct feelings that are

Ashkanasy, N. M., & Daus, C. S. (2002). Emotion in the

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

Northwest Missouri State University / MGMT 54-616 / Dr. Araceli Hernández

Rousseau, D. M. (2004). Psychological Contracts in the Workplace: Understanding the Ties

Rousseau, D. M. (2004). Psychological Contracts in the Workplace: Understanding the Ties

You might also like