Organizational

Behavior
WEEK EIGHT
 2

What are emotions & moods

Emotional Intelligence

Agenda OB applications of Emotion & Moods

What is personality

The Myers-Briggs type Indicator

Importance of Values
Emotions

Feelings experienced towards an object, person or event

that create a state of readiness
Why Emotions Were Ignored in OB

• The “myth of rationality”

 Organizations are not emotion-free.
• Emotions of any kind are disruptive to organizations.
What Are Emotions?

Affect
A broad range of emotions that
people experience.

Emotions Moods
Intense feelings that are directed Feelings that tend to be less
at someone or something. intense than emotions and that
lack a contextual stimulus.
Emotion Dimensions

• Variety of emotions
 Positive
 Negative

• Intensity of emotions
 Personality
 Job Requirements

• Frequency and duration of emotions

 How often emotions are exhibited.
 How long emotions are displayed.
Six Universal Emotions

Happiness Fear Anger

Surprise Sadness Disgust

Emotional Intelligence

EI refers to an assortment of non-cognitive skills,

capabilities, and competencies that influence a person’s
ability to succeed in coping with environmental demands
and pressures.
Emotional intelligence dimensions

Self-
awareness
Social Self-
skill Emotional regulation
intelligence

Self-
Empathy
motivation
OB Applications of Understanding Emotions

• Ability and Selection

• Decision Making
• Motivation
• Leadership
• Interpersonal Conflict
• Deviant Workplace Behaviors
Emotions In The Workplace

Intensity Frequency
of Emotions and Duration

Gender Emotionless
and Emotions People
What is personality?

Relatively stable pattern of behaviours and consistent

internal states that explain a person's behavioural
tendencies.
Mean how people affect others and how they understand
and view themselves, as well as their pattern of inner and
outer measurable traits and
Person-situation interaction
What is personality?

Heredity Environment Situation

The Myers-Briggs Framework

This framework differentiates people in terms of four

general dimensions: sensing, intuiting, judging, and
perceiving. Higher and lower positions in each of the
dimensions are used to classify people into one of sixteen
different personality categories.
Values

• Values are broad preferences concerning appropriate

courses of action or outcomes.
• Values influence behavior and attitudes.
Importance of Values

• Values generally influence attitudes and behavior

Behavior

Motivation

Perceptions

Attitudes

Values
Sources of values.

• Parents.
• Friends.
• Teachers.
• Role models.
• External reference groups.
Work values.

• Achievement (career advancement)

• Concern for others (compassionate behavior)
• Honesty (provision of accurate information)
• Fairness (impartiality)