1.

You single handedly operate a service center that provides call center support to a variety of
different clients. You track call arrival and service time across individual clients as well as for
the whole call center.
a. The call center on average receives 30 calls an hour, what is ƛ (include units)?
b. If a call has just been answered, what is the probability another call will arrive within 2
minutes?
c. For the call center, what is the probability of 15 calls being received within the next 30
minutes?
d. On average you resolve a call within 80 seconds. What is μ for this call center (with units)?
e. What is the utilization for this call center?

In a Contract of Sales what are the three duties of the seller? Based on the duties of
the seller and buyer, analyze the provided case facts and evaluate the liabilities of
performance on each party, as per established principles of contracts of sales5 Axel
a German furniture manufacturer, ordered 2,000 metres (m) of a particularly high
quality coloured cloth from Beni, an Italian cloth manufacturer. 1,000 m of the
cloth was to be red and the other 1,000 m green. When the cloth was delivered
Axel found that the green cloth had been replaced by blue cloth. In spite of the
change in the colour Axel used all the cloth without informing Beni and managed
to sell all the furniture covered with it at its usual price. However he refused to pay
Beni the full contractual price for the blue cloth as it was not what he had ordered.
(this is busniess law course) if you could answer within 40 minutes it's perfect!