File cards 1A to 19A

FILE
CARD
restaurant.
to a
She has invited you
Either use u r partner's hometown. He/
language, o r own
use the menu

local restaurant, written in your

4A below.1 d
Ldoout it, choose what
you would like to eat, talk about
a
the restaurant.
ASK

guestions about the town and what there is to see and do here.
work or the state of the
country's economy
aevelop small talk about business,
and/ or business prospects. hometown.
When you have finished, reverse roles. Talk about your birthplace or

what to
offer to pay. Final comments on the meal. Decide
Finally, when the bill arrives,
do next.

ENO
leat
Jlater Ll6.00
Chilled Andaluz Gaspacho £4.50 Sirloin Steakcooked to your specifications and garnished
Grilled sirloin
A cold soup rich in
A superb treat from Southern Spain. with butter and parsley. Served with new potatoes.
tomatoes, cucumber, parsley and garlic.

4.50 Fillet Steak C8.0

Roasted Piedmont Peppers Grilled fillet steak cooked to your specificadons and garnished
red pepper flled with sun
From Northern italy. Two halves of with butter and parsley. Served with new poatoes
and with basil and garlic.
anchovies. Finished
dried tomatoes

LS.00 Roast Lanmb 6.00

Fish SoupP whole prawns, squid and mussels Oven baked shoulder or leg of lamb with garlic and rosemary.
A rich broth of fish stock with
Served wich new potatoes.
L5.00
Deep Fried Squid salad. Spiced Lamb and Cashew Kebabs EI5.00
in herb bater and served with a light
rings fried
a
Squid Barbecued chunks of lamb with onions. pePpers and Cashew nuJs
L5.50
Mushrooms with Garlic Served with rice.
Field in
A steaming hot dish of quality porcni
An italian specialiry. Rabbit Hot Pot £15.00
oil and garlic A superb stew of rabbit cooked in a rich broth of onions, stour
5. 50 and prunes. Served wih baked potatoes
Salmon and Dill
Irom the northern fords.
A Norwegian
treat.
Smoked salmon
lemon, Chicken with Sherry Vinegar and Tarragon Sauce £is.00
and a chunk of
Served with dill A classic French recipe, fried and served in a
deep earthenware
L4.50 dish, with new potatoes.
Cream of Vegetable Soup
in a rich broth tOpped with cream.

Fresh vegetables Chicken Stir Fry

and Herbs L4.00 Chicken braast lighty fried .00
Tomato Salad wlth Garlicdressed in extra virgin olive oil with
in a rich assortment of
chopped vegetables.
tomatoes
Succulent
chives and basil.

5.00 egetaray
Rigatonl with Asparagus ou Gratin
Mixed Basque Spain. Asparagus, lettuce, tomato Fresh pasta with LI5.00
From dhe Basque
region of aspargus and a cheese topping.
o j v e s topped
with chunks of tuna fish and ceg
and queen
onion Roasted Vegetables with Couscous
A colourful
assortment of fresh vegetables served 15.00
Mary Cou tfe cheese on a bed of couscous. with fea
Pins Spaghetti with Oil, Chilll
L18.00 A cassic Peppers and Parmesan £13.00
pasta dish from ltaly, with
chils. Servedgarlic-enhanced
Sea Bream Plaki a
white fish cooked in tomato and sauce, spiced with dricd olva ol
A Greck speciality.
A meaty coriander. Served o n a bed of rice.
with frosh
Parmesan cheese.
with lemon and
onion sauce
Lasagne Bake
L16.00 Tho classic vegetarian
Herbs I5.00
Rainbow Trout with rosemary and thyme. sauce with mixed lasagne with layers of fresh
pasta n a white
Fresh urout
baked in t h e oven mi
riee.
vegeubles, mozzarella and Parmesan
Served
with n e w
poatges
or
chcese.
Hake with Cockles Cl6.00
and
fried
in ol wiuh
cockles
parsley giving All desserts £4.50
Fresh hake steak of t h e Basque reglon of Spaln.
salsa verde
the typical
Sauce El6.00
Strawberry meringue with ke
Thai Fish
Cakes with Curry White fish cooked with Apple and apricot tart cream
A hot and spicy
treat from
Ihailand. Sunner fruits cheesecake
gnss and s e r v e d with a spicy sauce
and l e m o n
fime. ginger Chocolate cake with cream
Grilled Seafood t18.00 Caramel flan
gnlled prawns, coes, mussels, shrimps
and Fruit of the
A mixture
of
grlic bread
and salad. day
Fresh frut salud
served wth
squid,
lce creams
 19A
File cards 1A to

F I L EC A R D

work for D.E.M., a London-based pharmaceuticals company. You are expecting

1A sitor with an appointment to see your colleague, Rowena Stanton. Ms
Stan
a
pnone to tell you that there has been an accident on the motorway - she will delaved
be detlayc
for
perhaps an hour.
your
your labra a y that another colleague, Karen Pochard, can show the visitor around
laboratories -if he / she would like.
* Small
Visitor this). talk - Karen Pochard has not vet arrived either (but
She should be you do not ndvc

Offer to help along in a few minutes.

your visitor in various
wayS.

FILECARD

You work for

Caldos, a
multinational
company. You have receivedcompany.
1al c o m p a n y . You have a r r a n g e d t o visit a potential partner n
a erman You have arranged
2A When you arrive, introduce
outline Drogramme an
for the day, finishing a
yourself and say you have
Also: an
appointment.
You would like to make atelephone cal1.
Unfortunately you only discovered this yesterday -you need to leave at
4 p.m. as
you have a
plane to catch (to Paris) at 5.30. You would like to have a taxi o
ike
you to the airport.
You have heard there are train strikes. Ask if
this will affect reaching the airport

FILE
CARD
Someone calls you about a visit toyour company. You would like to meet the caller but ca
make any arrangenments today offer to call back tomorrow. Find out who the caller is and how
6A you can reach him / her.

FILE
CARD
Team A: Coen Brothers. You are representatives of Coen Brothers, manufacturers of
prefabricated industrial buildings. You are planning to launch a major sales drive in Italy, a new
14A market for your company.
The market. The Italian market for prefabricated industrial buildings is very competitive, and
since you are based in London and the Netherlands you have transport costs to add to your
manufacturing costs. However, you know that on average your prices are 10% lower than Italian
competitors, though at the top of your product range, your prices are a little higher than the
average, but the quality is also better.
The product. Your buildings are highly functional, and can be adapted to a range of industrial needs.
They are built according to strict Scandinavian design qualiry and use the best available materials.

You supply all materials.

You also take care of the actual construction, including connections for electricity, water
systems, insulation and heating.
You can also supply the buildings at finished quality, in other words, fully decorated according
to the customer's wishes.
Different qualities are available: basic, standard and ultra, which includes a full range of services
at residential quality.
 FILE
CARD
Select one of the business cards from those presented below.
You are the person
card, You have been invited to a conference in San he business on di.

Diego, California. You need to sDealk

SA Andrea Koss, who is arranging the conference. You want to talk about the
programme

Naomi Singh R. Kailer

Product Support Development

Keyway Computer Systems KAD Praucation nv

144 West 56th Street
++1 412 347889
Tolsteegsingel 320 Mobile. 0708321 772
Pittsburgh (PS) 7451 HD Holten (31) 548 78533
Tel.
Email singhna@kobo.kcs.com Netherlands Email robkailer@kadpro.nl

FILE
CARD the
of the two identities below and call Hamwell Inc. You want to speak
to
Select one
You want to
Production Controller, Robin Freeley. Introduce yourself and your company.
7A arrange an appointment to talk about your products.

systems
Yutaka Sumi
Product Support Development Carlos Ieronymidis
Iero S.A
Hambol Systems220-240 Enotria 320
West Side Blvd Athens
Washington DC 20500 Tel:+30 1 4562243
++1 202 44879797 Greece
USA Email simiy@hambol.com Email carlosiero@iero.co.gr

FILECARD
Your position in the discussiion is basically to support investment in publie transpo
Do this by referring to:
13A environmental benefits
improvements in quality of life
public transport is cheaper
cars are heavy consumers of raw materials
people want improved transport.
In the discussion:

dccept some interruptions but make sure you get all your argumend dcross
delend your arguments
be polite but firm
repeat if necessdry.
Yo1u start.
 19A
File cards 1A to

F I L E
CARD

the
re Personal Assistant to your boss, Ken Siam. A caller
speak him.
n y details you need and promise to call back next week. rings
to
8A a
to
1aKe
you do not Your boss is on holiday Du
want to
say this.

FILE
CARD

drc dn
order Processor for Office
Universe Limited,
equipment company. a London-based stationery and ouide
11A Here is a
A customer
rings with a problem over an invoice.
copy of the invoice:

Office Universe Limited

430-4 Upper Richmond Road
London Sw15 5TY
England
Telephone 0207 434 7272 Fax 0207 434 5286
www.officeuniverse.com
Email accounts@officeuniverse.co.uk

Angus Ltd
INVOICE
Galloway industrial Estate North Side
Unit 15
Aberdeen AB24 5TR Your ref: OOU22.10
Our ref: RG3472/5

Part ref Qty Item Price

2356-1 100 A4 Zoom Copy Paper £2.20 £220.00

4563-1 packs Marker pens £5.80 £11.6
2156-2 Staples 5000 pack .20
2134-8 20 Rulers £0.80 £16.00
3672-2 100 Coloured ring binders £2.10 £210.00
3482-1 100 Pack ofdividers £0.56 £11.20

Sub-total E473.00
Less discount 5% £23.65

Sub-total E449.35
VAT 17.5% £78.64
Sub-total £527.99
+Carriage and packing
£20+ E3.50 VAT 17.5% £23.50

TOTAL £551.49

Terms: 30 days from invoice date.

Thank you for your custom.
Telephone or fax your orders to Julie 24 hours a day, 365 days a year.

Notes:
You have checked with the original telephoned order and can find no mistake: the customer did order all the goods you have
sent. You do sell cheaper copy paperand cheaper ring binders, but with different part reference numbers.
You accept the customer should have received a 10% discount and free carriage and packing - ofer to send a

new invoice.
in a separate letter.
r company recently altered its tems to 30 days for all customers and all were notified be charged.
return the goods and no fee will
. not take back the order but if the customer is unhappy he /she can binders (plain coloured.
different ring
OSend different quality (standard, not laser quality) copy paper and