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A digital listening tool that’ll help you
catch and analyze conversations on
digital channel. REALTIME!

Ripple 10 provides you an easy way to

understand consumer insights,
competitive environment, and
the market trends

www.ivosights.com
 BASIC FEATURES
Ripple10 basic features

• Ripple10 Dashboard • Competitor Monitoring

• Unlimited Volume Data Streaming • Sociograph Authors
• Unlimited Login Access User • Sociograph Keywords
• Automate Daily Summary Report • World Cloud
• Early - Warning System Notification • Top Mention Time / Average Daily Mention
• Sentiment Analysis ( Positif, Negatif, Neutral) • Most Influence Users
• 24 Hours Data Crawling & Unlimited Data Volume • Potential Reach
• Indonesia Digital & Social Media Source, News • Reach vs Mention
Online, Blog, Forum & YouTube • Channel Analysis
• Crawling Postings & Comments • Generate Chart
• Monitoring Brand Campaign and Competitors • Buzzer Tracking (Optional)
• Fully responsive –cross devices • Command Center (Optional)
• ~80K keywords Bahasa & English for language filter

www.ivosights.com
 BASIC
Ripple10 subscription package
• 3 Main projects
• 3 Competitors Monitoring
• Total 15 Main Keyword
• Unlimited Volume Stream
• Unlimited User Access
• Automatic Daily Infographic
• All Channels Data Crawling
• Auto Alert System viaEmail
• Generate Charts
• Raw Data Download
IDR 15,000,000 / Month
Minimum Subscribe 12 Months
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www.ivosights.com
PRO
Ripple10 subscription package
• 5 Main projects
• 5 Competitors Monitoring
• Total 30 Main Keyword
• Unlimited Volume Stream
• Unlimited User Access
• Automatic Daily Infographic
• All Channels Data Crawling
• Auto Alert System viaEmail
• Generate Charts
• Raw Data Download
• Data Cleansing Admin
• Monthly Report
• Command Center (Default)
IDR 25,000,000 / Month
Minimum Subscribe 12 Months
www.ivosights.com
ENTERPRISE WHITE-LABEL
Ripple10 subscription package Ripple10 subscription package
• 30 Main projects • All Features on PRO Package
• 5 Competitors Monitoring • Customize Sub-Domain Access
• Total 50 main Keyword • Maintenance & Support
• Unlimited Volume Stream • Server Cloud
• Unlimited User Access
• Automatic Daily Infographic
• All Channels Data Crawling
• Auto Alert System viaEmail
• Generate Charts
• Raw Data Download
• Data Cleansing Admin
• Weekly Report
• Monthly Report
• Command Center (Default)
IDR 45,000,000 / Month IDR 45,000,000 / Month
Minimum Subscribe 12 Months Minimum Subscribe 12 Months
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 ALA CARTE
Ripple10 subscription package

• All Feature on BasicPackage

• Price Per keyword / month

✓ Tier A 10 –50 Main Keywod : Rp. 600,000
✓ Tier B 51 –100 MainKeyword : Rp. 500,000
✓ Tier C 101 –Up Main Keyword : Rp. 400,000

• Add On Service:
✓ Admin Cleansing : Rp.6,500,000
✓ Weekly Report : Rp. 4,500,000
✓ Monthly Report : Rp.3,500,000

• Add On Feature :
✓ Command Center : Rp.3,500,000
✓ Buzzer Tracking : Rp. 2,500,000
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ADDITIONAL SERVICES
CONVENTIONAL SOURCE:
• Print Media
•
•
Report Strategy Recommendation
Television
(Weekly & Monthly)
IDR 25,000,000/month
• Radio

ADMIN CLEANSING:
Manual data cleansing with admin (humans) IDR 6,500,000/month

www.ivosights.com
 BASIC FEATURES
Ripple10 Dashboard
Unlimited Volume Data Streaming
Unlimited Login Access User
Automate Daily Summary Report
Early - Warning System Notification
Sentiment Analysis
24 Hours Data Crawling & Unlimited Data Volume
Multi source data monitor
Crawling Postings & Comments
Monitoring Brand Campaign and Competitors
Fully responsive –cross devices
~80K keywords Bahasa & English for language filter
Competitor Monitoring
Sociograph Authors
Sociograph Keywords
World Cloud
Top Mention Time / Average Daily Mention
Most Influence Users
Potential Reach
Reach vs Mention
Channel Analysis
Generate Chart
Buzzer Tracking (Optional)
Command Center (Optional)
Download Raw Data
www.ivosights.com
DESCRIPTION
User-Friendly Dashboard
Capture all conversation, posting and comment about brand without limitation data.
Everyone from different divisions can access the dashboard according to their individual needs
System automatically sends daily summaries via email every morning
Engine automatically sends alerts if there is an issue that could go viral
Categorize conversations into Positive and Negative sentiment automatically
Crawling 1 x 24 hours per day, each 4 minutes duration
Source data from Facebook Fan pages, Twitter, Instagram, News portal, Youtube, Blog and Forum
Crawling data include postings & comment on your social media account
Name of Brand, Product of Brand, Campaign also Competitor Streaming
Respond to the user’s behavior and environment based on screen size, platform and orientation
Always updated new vocabulary from slang language, bahasa, non-formal form of language
Compare your data with competitor in sameindustry
Know the SNA (Social Network Analysis), name of user who mention your brand and re-share / re-tweet form their Followers
Know the correlation population words to your Keywords
Monitor Issue / Trending Topic from this widget
Know your primetime, when you should be published your content on Social Media, this feature would be preference for it
Identify Influencer / KOL who mention your Brand
Measure the reach impact of an issue / topic
Detect Bot / Fake account from population data
-
Use this feature for create quick report
Measure effectiveness and engagement rate from your buzzers, from like, share, and comment their post
Data visuallization
Xlsx, CSV and Jason format
Additional Services
Analytics Pro :
+ Comprehensive deep analytic report + strategy recommendation IDR 25,000,000/month
(Weekly & Monthly)
+ Multi Tools Analytics Platform
+ OCEAN Frame Works

Buzzer Tracking Feature IDR 5,000,000/month

Additional Report 1 Project IDR 2,500,000/month

Sociomile Omni-channels CSPlatform

• Dashboard with auto-single ticketing & agentdistribution Accommodate the needs as follow
• Complete reporting both for team andindividualagent o 24 hours agentsoperational
• Unlimited ticket numbers o Agent performance setting &reporting
o Overall performance report (for Supervisor)
Covered Channels: o Supervisor monitoring dashboard
o E-mail o Publish content schedulingdashboard
o Facebook Stream on Fanpage (Post, Comment, o Email & platform basedescalationsystem
PM) o Topic filtering & escalationfunction
o Facebook Custom Tab Care On Fanpage
o Instagram Comment
o Twitter (Comment, DM) Per month based
o Custom Web Chat On Official Website IDR 1,250,000/agent/month
o Telegram
o Line
o SMS
o Google Play
o Whatsapp * All rates excludeTax
o Youtube
Sociomile Omni-channels CSPlatform

• Dashboard with auto-single ticketing & agentdistribution Accommodate the needs as follow
• Complete reporting both for team and individualagent o 24 hours agents operational
• Unlimited ticket numbers o Agent performance setting & reporting
o Overall performance report (for Supervisor)
Full Covered Channels : o Supervisor monitoring dashboard
o E-mail o Publish content scheduling dashboard
o Facebook Stream on Fanpage (Post, Comment, o Email & platform based escalationsystem
PM) o Topic filtering & escalation function
o Facebook Custom Tab Care On Fanpage
o Instagram Comment
o Twitter (Comment, DM) Per month based
o Custom Web Chat On Official Website 1 – 10 : IDR 1,500,000/agent/month
o Telegram 11 – 50 : IDR 1,250,000/agent/month
o Line 51 – 100 : IDR 1,000,000/agent/month
o SMS > 100 : IDR 850,000/agent/month
o Google Play
o Whatsapp * All rates exclude Tax
o Youtube
Sociomile Omni-channels CSPlatform

• Dashboard with auto-single ticketing & agentdistribution

• Complete reporting both for team and individualagent
• Unlimited ticket numbers

Accommodate the needs as follow

o 24 hours agents operational
o Agent performance setting & reporting
o Overall performance report (for Supervisor)
o Supervisor monitoring dashboard
o Publish content scheduling dashboard
o Email & platform based escalationsystem
o Topic filtering & escalation function

Note
• All rates exclude Tax
• All pricing tobediscuss
 Covered Channels:
Sociomile Omni-channels CS Platform & All In Outsourcing
o E-mail
Description : o Facebook Stream on Fanpage (Post, Comment, PM)
o Trained Agents o Facebook Custom Tab Care On Fanpage
o Placed at Ivosights’ office o Instagram Comment
o Dashboard with auto-single ticketing & agent o Twitter (Comment, DM)
distribution o Custom Web Chat On Official Website
o Complete reporting both for team and o Telegram
individual agent o Line
o SMS
Cost Structure : o Youtube
o UMR (DKI) salary package
o Basic contract employee benefit (BPJS Ketenagakerjaan,
BPJS Kesehatan) Per month based
o Digital Omni-Channel Training IDR 10.000.000 /agent /month
o SocioMile platform service Space & equipment
o Supervision fee +300.000 per shift per agent for weekend &
o Management fee public holiday
o Agent Recruitment
o Agent Training
o Server Cost
o Utility Cost

* All rates exclude Tax

 Sociomation – Omnichannel automation platform Platform Cost:

Basic Services
• Dashboard and reporting performance scenario Monthly Rate IDR 5jt
• Unlimited segmentation
• Unlimited scenario
• Content builder
• Data enrichment feature Additional Cost:
• Scenario performance report
• SMS Masking (setup: 5 weeks)

Covered Channels Email: IDR 50 / Email Send

• E-mail SMS: IDR 500 / SMS Send
• SMS (Masking)
• Telegram
• Twitter

* All rates exclude Tax

INBOUND AND OUTBOUND CALL
Inbound CS Platform Structure Call

Customer Call To Contact Center IVR Agent Talk to Customer

Update data to CRM

Databased
Outbound CS Platform Structure Call

Data Distribution with Predictive Dialer

System(Automatic Dial By System)

Middleware

Agent Talk to Customer

Update data to CRM

*can be adjusted based on client request Databased
Pricelist for Inbound and Outbound

* All rates exclude Tax

CHATBOT
A p r o g r a m t ha t a l l o w s b u s i n e s s e s t o
d e l i v e r i nf o c o n t e n t ( i. e : P r o m o
program, broadcast messages: text,
image & multimedia content), consumer
s u r v e y, r e w a r d & l o y a l t y p r o g r a m ,
a u t o m a t e d c u s t o m e r s u p p o r t a nd
interactive experiences t h r o u g h menu-
based on messaging platform.

Whatsapp Telegram Facebook Line Livechat

INVESTMENT BUDGET

* All price valid for standard Chatbot FAQ

* Integration and customize chatbot need kick of meeting before implementation
 The IVOHamlet
PT Ivonesia Solusi Data

JlTebetBarat I No2
Jakarta Selatan
hello@ivosights.com