SUMMARY:

The quest for joy follows Chris as he battles to accomplish his fantasy. Chris has everything
conflicting with him. His better half left him, and he is raising his long-term old child alone, with no
genuine salary. Resolved to accommodate his child Christopher regardless, Chris enters an unpaid
temporary job program at a business firm to land the one paid position accessible toward the finish of
the preparation program. At last Chris succeeds in his fantasy to turn into a stock dealer.

DIVERSITY:

 The company dean witter had a diversified workforce, the main character, Chris Gardner
interacted well with different kind of people irrespective of their age, culture, values, lifestyle,
personality etc.
 In the organisation Gardner was one of the eldest among all the interns which demonstrates
age diversity in his workplace.
 In organisation of Linda we can see diverse workforce in terms of gender.
 Christopher jr. used to go to a creche where we can see gender diversity as its caretaker Mrs.
Chu was Chinese.
 Taking about attitude as a diversity concept Gardner had a very positive attitude towards his
work even after all the struggle he was going through as compared to his colleagues.
 Chris Gardner lived by great values and wanted to inculcate the same in his son as well.
similar values could be seen in some of the top management people of the company dean
witter. this was the reason they came along well.
 Chris Gardner thought how that the Ferrari proprietor could have that luxurious car. The man
once disclosed to him that he simply needs to be good with numbers and great with
individuals to be a stockbroker. Chris Gardner believed that he can be a stockbroker since he
asserted that he is acceptable in the two capacities required. So, this signifies his diversity of
ability and knowledge.
 He could barely afford his family livelihood, so Gardner had to go for two different jobs on
same day. With no cash and his significant other, he comprehends that being a stockbroker is
everything what he required to achieve to have a superior life. This shows his job and value
diversity.
 We can see race diversity in the part of movie where Chris Gardner and his son are watching
the soccer along with Walter Ribbon and his son in the box

DISCRIMINATION:

 Gardner always faces stress especially psychological harassment in workplace.

 His officer during internship, Allan Frakesh often instructs Gardner to buy him coffee and
doughnuts or to park his vehicle while Gardner is busying studying for the exam and making
calls to find for potential clients.
 Chris Gardner was asked by Allan Frakesh to fulfill what he needed because he was the only
black American who worked in that internship program.

JOB ATTITUDE:

1. EVLN model is the four different ways of potential reactions of individuals when
confronting disappointment which are Leave, Voice, Dependability and Disregard.
exit is where individuals leaving the circumstance because of disappointment.
Scene (Exit)
In this film, EVLN model is best outlined by Gardner's better half, Linda. Linda could no
longer remain to live in destitution with Chris Gardner and inevitably decided to leave San
Francisco to get a new line of work in New York. She decides to exit from Chris' life. She
imagined that remaining in New York would have the option to change her life happier than
remaining with her significant other. She was unable to stand by any more drawn out for the
circumstance to change better. While experiencing this hard life, Linda even chose to desert
her better half and her child. It appeared to be that really, she would not like to do it, yet she
did it since she had no other decision except for to disregard them. This shows that Linda
utilized the disregard in the EVLN model which alludes to decrease her exertion in her life.
She decided to lessen her exertion by not battling with Chris Gardner over the privilege of
dealing with their child. Rather, she can zero in on carrying out her responsibility in New
Work.

2. Cognitive dissonance.
Any incompatibility between two or more attitudes or between behaviour and
attitudes.
Scene
In the film, from beginning to ending of the story, he faces a lot of issues with money
he wants to pay rent for his house, taxes, and parking bills etc. But he could not able
to pay because of his poverty. This shows that he is cognitive dissonance in the
movie.

3. Poverty
scene
In this film, neediness is an issue that exists in the public. Chris Gardner is not the one
who faces money related issue and remains in the sanctuary for vagrants. His better
half, Linda in the long run leaves him and the family since she is disappointed with
the life in destitution.

4. Loyalty in EVLN model

scene
Linda ought not decide to leave Chris Gardner and her family considering the
disappointment. She ought to have remained with her family and experience the
troublesome occasions with her significant other. At the end of the day, she should
reaction to the disappointment with reliability in the EVLN model which alludes to
trusting that the circumstance will change. She should uphold her better half as
opposed to leaving him and their child.

5. Stressful Workplace
Scene
In the organization, Senior member Witter financier firm, everybody in the working
environment are occupied with their work and is brimming with pressure. Most of the
stockbrokers work in the organization exclusively and the correspondence between
one another appears to be less. This sort of workplace may cause a ton of worry inside
the representatives and may cause terrible effect on representatives' physiological,
mental, and passionate condition. For instance, somebody who has a ton of stress will
 in general blow up or baffled effectively which thus will influence their presentation
in their activity.

Proposal to stressful workplace

6. Work-life Equalization.
Scene
The organization should assist their representatives with adapting to the pressure they
have in the work environment. For instance, they may present the work-life balance
framework to the association. This is to ensure that the representatives can adjust their
own life and their work life. Representatives ought to have enough rest, for example,
recreation time to do exercises other than simply working. Thusly, the feeling of
anxiety in the work environment might be diminished and the exhibition of
representatives might be increment subsequently.

7. Organizational commitment
continues : need to stay in current job.
Scene
He had salesman job that he don’t want to do job but he cannot leave job because of
his livelihood, family situations.

8. Core self-evaluation (CSE)

Believing in one’s inner worth and basic competence.
Scene
He believed that he the stock brokering job can give his happiness and he want to do
intern with the company to reach the job .He know that he is good with numbers and
peoples that helps in his job to increase his network and analyse data.
Emotions
Emotions are intense, individualistic feeling experiences that are often caused by a specific
event. They are temporary that generally last for few seconds or minutes at the most.
Emotions are usually accompanied by distinct facial expressions and action-oriented in
nature. The following are some of the major emotions experienced emotions and their
consequential actions by Chris Gardner.

 Surprise – At the beginning of the movie, Chris was taken by surprise when he
happens to see a red, expensive car being parked by a middle-aged man. Without
resisting his excitement, he immediately asks the man what he does and how he does
that.
 Upset – When escaping from the taxi driver to avoid paying the taxi fare, he runs and
enters a metro train but fails to drag the bone-density machine into the metro before
the train door closes; he gets very upset of this situation and shouts out aloud.
 Anger – When he sees all his stuff outside the motel and decides to walk away, his
son starts banging the door and refuses to leave the motel. Chris turns angry and lifts
his son shouting at him to follow him.
  Sadness – When Chris and his son sleep in the public washroom, he is sad about the
whole situation and his condition. He cries silently.
 Happy – As soon as he knows that he is offered the permanent job. He becomes very
happy and tries to control his happy tears. He walks out of the building very happily
and runs to his son to share his happiness with his son.
Sources of Emotions and Moods
Though emotions are caused by specific events, and moods being caused by no such specific
event, there are some factors which increase the intensity of emotions and moods. Some of
them are personality, time of the day, day of the week, stress, age and sleep. However, Chris
being a person of positive personality. We believe the following would be sources of his
emotions and moods.

 Stress – While his financial instability being the major stress. His wife leaving him
and his son adds onto his stress. Apart from that, he is also stressed by the fact that
day-care of his son isn’t teaching him good things.
 Sleep – there are many sleepless nights he spends. For example, at the beginning of
the movie when he is sleeping next to his wife, spending nights repairing the bone-
density machine, the night that he spent in the public washroom after being kicked
out of the motel.
Surface Acting
Surface acting is hiding feelings and emotional expressions in response to display rules.
Though Chris had faced several difficulties throughout the movie, he always displayed fake,
positive emotions supressing his negative emotions in the workplace. For example, while
interacting with his superiors Mr.Jay Twistle, Mr.Martin Frohm, the potential investors like
Mr.Walter Ribbon and also the doctors whom he met to sell the bone-density machines he
displayed emotions like happiness, excitement irrespective of his own emotions.
Emotional Intelligence
Emotional Intelligence can be defined as a person’s ability to understand the meaning of his
emotions and regulate his or her emotions accordingly. When both Chris Gardner and his
wife Linda were facing financial struggles, Linda couldn’t bear the emotional stress and
yielded to the circumstances. Whereas, Chris, being relatively more emotionally intelligent,
didn’t allow his emotions to take control over the situation despite the intensity of the
emotion.
PERSONALITY:
Personality is best depicted as a set of qualities that best describes an individual’s unique
character. Studying a person’s personality becomes important as it helps in predicting how he
will respond to certain situation. The two majorly used tools to analyse personality traits are
MBTI and BIG FIVE MODEL. In this case we will be using both to describe Chris
Gardner’s personality.
MBTI ANALYSIS:
This is a self-introspective tool used to predict how one perceives the world and makes
decisions. The different scales used to examine Chris Gardner’s character traits are:
EXTRAVERSION(E) - INTRAVERSION(I):
In the movie, it can be observed that Chris Gardner is an easy going and overtly friendly
personality who does not face difficulties in interacting with other. This can be mainly due to
the kind of job he works in- a salesperson who must interact with different clientele daily. He
is also seen to make small talks easily (the first scene where he interacts with a man parking
his car in front of Dean Witter. He is also very affable with his colleagues during the
internship and does not hesitate in assertively interacting with his superiors in the firm. The
personality traits of Chris like action-oriented, frequent social interactions, etc best describe
him as Extrovert (E).
SENSING(S) - INTUITION (N):
Chris Gardner’s personality was basically more towards intuitive as he focussed more on the
bigger picture than worrying about things happening in the present. Switching from a
salesman job to a stockbroker, he was open to trying things that are different from his usual
life. By learning to solve the Rubix Cube, he showed that he wants to learn new and
interesting things in life. Though faced with impending credit risks, he wanted to join the
internship because he was ambitious and trusted his instinct that he would be able to succeed
in life. While working up the fact sheet, though he was not moving up a faster pace than
others, he trusted his instincts , called the top person in the sheet, met him at a game and
through him got 31 contacts to the company, which helped him secure a job in the company.
His zeal to focus on new possibilities and attention to impressions and patterns rather than
facts makes him an Intuitive (N) personality.
THINKING (T) - FEELING (F):
Chris Gardner was passionate and dedicated person. Through all the ups and downs in his
life, he never gave up- he neither abandoned his son like his father did nor did he give up on
selling the bone density scanners when faced with obstacles. He even went behind the hipster
leaving the internship office to get back the machine he had to sell and did not give up on the
internship even though he faced discrimination by his superior. Throughout the movie, we
can see that he is a person strongly driven by emotions and extremely helpful- though he did
not have money, he gave $5 to his superior, Mr. Martin Frohm for his cab and also helps his
fellow colleague during the exam by reminding him about the essay section. All these
characteristics like warm, empathetic, decides with heart makes his personality more towards
Feeling (F).
JUDGING (J) – PERCEIVING (P):
In the movie, it can be seen that Chris is highly adaptable as he managed every situation
thrown at him – be it making to the interview on time after his arrest or getting adapted to the
tiring work life at the firm (giving up on drinking water, etc to save time). We can also
observe that he is disorganised – going behind the beggar in the middle of his work and
losing his shoes, running away from the cab man when he is unable to pay the fare and
turning up at the interview in disorganised clothes. He can be observed as a person who is
spontaneous in his decisions- like his decision to apply in the stock brokerage firm, his
decision to get in the car with Mr. Twistle to talk about the internship. The above qualities
and others like procrastination (postponing the payment of parking tickets, taxes, etc.) and
changing his career track midway make him more of a Perceiving (P) personality.
Thus, the ENFP personality type best describes Chris who is very amicable, dedicated,
emotional and creative.
BIG FIVE TRAITS:
1. Openess ---- In accordance with receptiveness to new understanding, chris gardner would rate
in the scale his conduct in the film demonstrated him to be an innovative, inquisitive, and
complex character. despite the fact that he doesn't seek after self realization in high dynamic
experience yet gains his satisfaction through his perseverence chris showed these
characteristics by his colection of information and abilities for his temporary position further
more he uncovers his scholarly interest right off the bat in the film when his child has the
rubix block at that point finishing it in the taxi.

2. Conscientiousness -- As far as honesty, chris varies on the scale all through the film. The
beginning of the film demonstrates him to be scattered, careless, and questionable. For
instance he has a pile of unpaid leaving tickets and gets his vehicle towed toward the
beginning of the film. In addition, his unreliablity is appeared in him commiting to get his
child yet depending. Linda to get him on numerous events. Later on in the film he starts to
turn out to be more self trained and sorted out. Chris makes a high cognizant framework in
benefiting from his entry level position while as yet being best dad he could.

3. Extroversion -- Chris Gardner Where he would go a negative remark into a positive input
and utilize that to make him more grounded and drives himself further. Chris is an extraverted
individual whom is extremely energetic, with parcel of aspiration and vitality. In light of his
capacity to act and perform, he can adjust friendly as a person. He has extraordinary
individuals aptitude and is very individuals situated. A vocation that is tedious and distressing
yet have and finishing of fulfilling an individual inspiration by giving them challenge, duty,
everyday schedule changes and opportunity cost.

4. Agreeableness -- By being forthright, liberal and inquisitive Chris can free himself up to
look for the chance and approach testing himself. A portion of the center assessment that
applies to Chris would be that he is a Machiavellianism person. He knows that turning into a
stock intermediary he needs to isolate and keep up his equalization enthusiastic good ways
from individual worth and work. Chris realizes that with the end goal for him to be in a
similar level as the person in the red Ferrari, "he needs to plan to do whatever he needs to
excel.

5. Neuroticism -- I would depict Chris as having a proactive character. He set elevated

requirement for himself and go about in getting it. He is the sort of person that on the off
chance that you peer down on him, or state that he can't do it. He can see things from an
alternate and entire point of view and is continually peering toward the master plan. Chris
know to approach individuals with deference, he is extremely forthright and state what is at
the forefront of his thoughts. The one statement that he expressed was "It's not what I do, or
what I do isn't who I'm, it the excursion. I wouldn't take nothing from my excursion now.