PTCL

INTERNSHI REPORT
FAHAD MUMTAZ
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Contents
Introduction.................................................................................................................................................3
Historical Background of PTCL.....................................................................................................................3
Share holders and Board of Director...........................................................................................................4
Corporate Vison...........................................................................................................................................4
Core Values..................................................................................................................................................4
Organizational Structure of Ptcl...................................................................................................................5
SERVICES OF PTCL........................................................................................................................................7
6 WEEKS CALENDER AND WORK DONE DURING INTERNSHIP PERIOD........................................................8
Conclusion.................................................................................................................................................10

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 PTCL INTERNSHIP 6 WEEKS REPORT

Introduction
Ptcl is one of the largest ICT company of Pakistan, the major and sole network provider to the
country. It all started in 1947 at the time ptcl services included telephone and telegraph. but it
revolutionized with time and now largest landline network in the whole country is provided by
PTCL. It has now been more than 70 years this organization is working with full spirit and
enthusiasm.

Historical Background of PTCL

1947

Posts & Telegraph Dept. established 1962

Pakistan Telegraph & Telephone Department

1990-91

Pakistan Telecom Corporation

1995

About 5 % of PTC assets transferred to PTA, FAB & NTC

1996

PTCL Formed listed on all Stock Exchanges of Pakistan

1998

Mobile & Internet subsidiaries established

2000

Telecom Policy Finalized

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2003

Telecom Deregulation Policy Announced

2005

26 % Shares by Etisalat UAE through open bidding

Share holders and Board of Director

CEO of PTCL : Mr. Rashid Khan since 2019

1. In 2005 under privatization Act 26% shares of PTCL are owned by Etisalat group of Abu
Dhabi.
2. Government of Pakistan owns 62% shares
3. Others own 12% shares.

Corporate Vison
To be the leading telecom provider in the region by assuring customer satisfaction and
maximizing shareholder value.

Core Values
a. Professional ethics
b. Workplace integrity
c. Collectivist/teamwork
d. Being loyal to the organization

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Organizational Structure of Ptcl

The structure is very important for the organization. It clarifies the role of every employee. The
management and distribution of job responsibilities becomes easy to flow in organization. If
there is unbalance structure of organization it would be difficult for employee to report their
responsibilities to their seniors.

Head member of PTCL is named as President". Then SEVPs (Senior Executive Vice Presidents)
SEVP (advertising and marketing and business improvement), SEVP (Finance) and, SEVP human
resource. Then there's a series of Executive vice president (EVPs) like

Ø EVP (advertising)
Ø EVP (finance)
Ø EVP (Operations)

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 Ø EVP (HR Central )
Ø EVP (IT)
Ø EVP (sales)
They are employed at the PTCL's Headquarters at G-8/4, Islamabad. Other than those
EVP, there also are EVP (HR and Operations) and they are Heads of different areas of
different regions. Then there are General Managers and Chief Engineers, Account
officers, Assistant Account officials, Finance Analysts, advertising and marketing
Managers, computer Programmers and IT experts, and so on.

Then there also are Regional Heads (General Managers) to head PTCL, regions. Then
there are:

Ø Senior Managers (Operations),

Ø Senior Engineers (Operations),
Ø Senior Manager (Finance).
The marketing department is answerable for the improvement of recent rules and
objectives to meet the clients and the short shifting change of Telecommunication
technology deliver drastic competition in the conversation generation.

Regional Accounts and Bills are carried out by accountants and submitted to account
officer of that region who further reports to Senior Managers of finance. Similarly the
Human resource and employees matters are handled by Human Resource manager and
further reported to senior Manger HR. the non-gusseted staff is consisting of ESO, ESS,
ESPP and Optical fiber senior supervisor

Ø Account Assistants
Ø Stenographers
Ø Assistants
Ø Key punch operator
Ø Telecommunication technicians

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 Ø higher division clerks
Ø lower department clerks
Ø Line man
Ø wire Man
Ø Drivers
Ø trade cleaners
Ø Naib qasids
Ø Peons
All the staffs are recruited with the aid of the HR department headed by means of SEVP
HR.

SERVICES OF PTCL
Not only traditional phone facilities, optical fiber facilities are also provided by Pakistan
Telecommunication Company limited services to the Private As well as government Sector of
Pakistan. PTCL is providing these facilities to its customers with wide range of varieties. Mainly
PTCL services are separated for Household customers and corporate customers. These services
are:

 Services for Consumers

 Services for corporate Customers
2.3.1 SERVICES FOR CUSTOMERS

These services are provided to public sector by PTCL. The people who are using PTCL’s
Services for household or small business activities. These services are including

 New cellphone Connections,

 Value Added services,
 V-tone Connection,
 Evo Broadband,
 Smart TV,

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  prepaid Calling cards,
 E- bill Payments,
 Digital Facilities, and
 Prepayment telephony services.
2.3.2 SERVICES FOR THE CORPORATE CUSTOMERS

PTCL gives a host of supreme facilities to healthy the desires of company clients. The
listing of the corporate services are given as underneath:

 Universal Access Number,

 Voice Messaging Service,
 PTCL messaging Plus,
 Co- location Centers,
 Universal Internet Number, and
 Virtual Private Network.

6 WEEKS CALENDER AND WORK DONE DURING INTERNSHIP

PERIOD
Week 1:

In the first week of internship they introduce about the different departments of PTCL.
The main purpose of PTCL is to provide best services to their customers. All departments
are responsible for the success of organization but the main important is marketing
department.in telecommunication PTCL maintain their position in many years ago and
still growing.

In this week I learn about the main functions of the different departments and their
importance. Week one is basically the introductory week. this week involves
introduction to staff, software’s, machines franchises, and different type of

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 departments.1st day of internship is very boring and confusing day because
understanding of different departments and software was difficult.

In the first week they told me about the main functions of the departments .many
departments in PTCL but in my internship I visit only three departments e.g, Finance
department and marketing department .PTCL has no HRM department. hiring and
training of work force their policy is not clear.in the finance department learn many
thing which I have never experience before I learn that how they manage their financial
like salary of employees ,customers bill ,utilities and expenses, HR department manage
all the functions of organization in proper way. Marketing is the main department in
every organization, the success of the organization depends upon the marketing
department. PTCL marketing department provides best way to capture the customers
and to gain the high profit.

In this week i am collecting all the relevant material about different departments. which
may help me in my internship

WEEK 2

Well week 2 started a little more different yet more exciting, we were exposed to B to C selling
that is door to door selling. We were assigned satellite town area under 2 field sales agents. We
went door to door on domestic ground and inquired people for new connections. It was a good
experience by communicating with people on ground and at the end of week made a ppt and
shared with the Assistant manager about our learnings. In the whole week.

WEEK 3 TO 6

From week 3 to 6 we were rotated to PTCL Exchange F8 branch under B to B Sales totally a new
experience in corporate world dealing with sales related to corporate sector in which PTCL is a
giant. For the first time we got to know that PTCL has an excellent corporate base.

In these weeks we learnt all by sitting in office rooms and working over excel sheets creating
excel dashboards and maintaining sales record for our senior manager
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New learning experience

We tried and brought 2 clients for UAN number, in short we tried in our full capacity t sell 2
UAN numbers.

Similarly effective communication skills were learnt, team building and patience.

Conclusion
I have completed our job training report in about six weeks. During this time I have gained a lot
of knowledge and practical experience. After a thorough research work I will conclude that the
decision-making capacity in PTCL is fully established. All power is in the hands of the CEO of the
company. Key decisions are made by the board of directors. And confirmation of their decision
is provided by the president of the company. I have analyzed the organizational structure of
PTCL .The organizational structure of PTCL is straight forward. We can conclude that with the
reorganization of the PTCL Department of Labor in 2005, there is still a long way to go in order
to achieve competitive advantage. Although the strategies they use are good, they still need
further improvement to satisfy their employees and be used more efficiently by the workers so
that they too will be able to increase their market share.

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