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Actividad de Aprendizaje 14 Evidencia 3: Workshop "Customer Satisfaction Tools"
Actividad de Aprendizaje 14 Evidencia 3: Workshop "Customer Satisfaction Tools"
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Cochran, C. (2003). Customer Satisfaction: Tools, Techniques, and Formulas for Success. Chico,
California: Paton Professional.
e. Not all the personnel have the capability to influence customer at some level.
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3. Por cada párrafo del texto leido, escriba una oración que resuma la idea
principal.
Regular Irregular
Need Win
Produce Do
Study Have
Collect Understand
Organize Know
1. The companies were not satisfied if they do not know the satisfaction of
their Customer.
2. Companies need to seek customer satisfaction
3. Customer satisfaction often yields results medium or long term.
4.Companies must make a study
of the level of customer satisfaction.
5. Companies should collect information on the level of customer satisfaction
6. Customer satisfaction is what everyone should consider.
7. Customer needs should be understood as a priority
8. Companies must know the needs of customers.
9. It is not something an organization does simply to meet a standard or win an
award.
10. simply to meet a standard or winan award
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