The purpose of x-bar chart is 

a. quality assurance 

b. Measure production consistency

c. Part of quality assurance

d. to conduct Quality assurance

The X-bar chart tells us whether there has been a change in the number of defective items in a
sample

Select one:

a. TRUE

b. FALSE

Replacement of faulty battery free of cost by the company as part of a recall program is an
example of 

a. production cost

b. appraisal cost 

c. external failure cost

d. prevention cost

e. internal failure cost

Which of the following is NOT usually part of a control chart

a. Centre line

b. Lower control limit

c. Out of control line

d. Upper control limit

Which of these items would be most likely to be made with a fixed position layout?

a. Diesel fuel

b. Cruise ship

c. Toyota Yaris car

d. Potato chips

Total Quality management is the broad function responsible for all aspects of a product's quality
is this:

True

False

From quality Management perspective, course curriculum design of a course may be regarded as
a Quality assurance:

a. False

b. True

Failure costs generally decline with higher quality. is this

a. True

b. False

Which of the following is NOT true when a process is in-control

Select one:

a. The process includes a high percentage of satisfactory results

b. The process includes random variation

c. All points lie within the control limits

d. The process includes variation due to special or assignable causes

Which of the following is NOT a common tool used in quality control

a. Acceptance sampling

b. Pareto chart

c. Cause and effect diagram

d. Decision trees

In manufacturing, a typical inspection points before

a. Not need at all

b. An expensive process

c. A repetitive process

d. A reversible process

In which phase of the Plan-Do-Study-Act cycle are the results checked against goals?

a. Study

b. Plan

c. Do

d. Act

With TQM, who is responsible for quality?

a. designers
b. quality

c. everyone in the organization

d. quality managers

e. statisticians 

Most universities including SQU exhibit the following features:

a. No layout

b. Department wise configuration

c. Product layout

d. Mass processing/training of graduates

Lower control limit must by be defined as a value less than an upper control limit.

a. True

b. False

PDSA cycle is also known as:

a. Ishikawa tool

b. Control chart

c. Histogram

d. Deming cycle

e. Parteto analysis

Processes that are in control will automatically eliminate all assignable variations.

a. True

b. False
In order to improve quality in a facility, we should:

a. Train workers in the work being done

b. Pay attention to product design

c. Apply some quality tools

d. Give workers some degree of authority to improve 

e. All of the choices

What is statistical quality control?

a. A collection of methods for improving morale in the workplace

b. A collection of methods for monitoring statisticians

c. A collection of methods for measuring and monitoring quality

d. A collection of methods for ensuring statistics are of a suitable quality

Durability is the dimension of quality that is associated with the ability to perform over time:

a. True

b. False

Chase capacity strategy is a reactive strategy in which a company tries to alter its capacity using
several options like hire/lay off workers, subcontracting and others:

a. True
b. False

Which of the following hold the most for a period review inventory system?

a. Uses two bin method for ordering inventory

b. The order quantity remains the same

c. Does not require continuous monitoring of inventory 

d. It is always used method of inventory management system by large companies 

A process that is assumed to be in control with limits of 89 + 4 had sample averages for
the x-bar chart of the following: 87.1, 87, 87.2, 89, 90, 88.5, 89.5, and 88. Which of the
following statement below are correct?

Select one

a. Process mean is in-control

b. Process mean is out-of-control

c. None of above

d. Not enough information to determine

A manager wishes to build a control chart for a process. A total of five (05) samples are collected
with six (06) observations within each sample. The sample means (X-bar) are; 15.36, 14.61,
16.36, 20.28, and 15.77 respectively. Also, the corresponding ranges are; 10.79, 8.37, 2.81, 8.17,
and 3.31 respectively. The lower and upper control limits of the X-bar chart are

a. none

b. 18.55, 13.47

c. 13.27, 19.62

d.16.55, 2.36
The goal in line balancing is to obtain a reasonable allocation of work to each station.
True/ False

The type of layout which features departments or other functional groupings in which similar
activities are performed is:
A. process
B. product
C. fixed-position
D. mass
E. unit

Productivity measurement is the only way to assess a company performance?

FALSE

The practice of sending an activity from an organization to another that was traditionally
produced within the organization otherwise:

a. E-commerce

b. Entrepreneurial ship

c. Outsourcing

d. Activities diversification

e. Globalization 
Transformation/conversion process is a sequence of activities and organizations involved in
producing and delivering a good or service. 

True or false?

Mathematical models exhibits following characteristics?

A. Always simulation models
B. Always physical models
C. None is correct
D. There are assumption-free
E. Error-free

Weighted Moving Average method is suitable for a stable time series?

True, False?

The _____ referred to as an act of comparing results with standards and taking
corrective action in process?

a. Total quality management (TQM)

b. Control
c. Feedback
d. None is correct
e. Value added

The added value in finished products is widely regarded as?

a. Perceived difference between cost of inputs and price of outputs

b. customers' satisfaction 
c. productivity
d. Ratio of price of inputs to outputs
e. None of them

Each of the following areas are within the scope of operations management but with the
exception of __?

a. Financial analysis 
b. Capacity planning

c. Scheduling

d. Forecasting 

e. Motivating employees

Control chart for variables help to measure non-conformance in the process.

a. true

b. False

The process of assigning tasks to workstations in such a way that the workstations have
approximately equal time requirements is called: 

a. Line balancing

A ___ is a frequency table plot showing the numbers of occurrences by category?

a. Cause-and-effect diagrams
b. Interviewing
c. None in correct
d. Benchmarking
e. Histogram

19-Which of the following best describes 'Control Charts, Select one

:a. They measure quality against the wants of the customer.

b. They measure the stability of different processes by valuing costs.

c. They determine causes of random variation.

d. They measure situations of quality values against control limits to check stability of a process

PDSA cycle is also known as Deming cycle:

A manufacturing cell allows the production of a wide-range of very different products False

- Lower control limit must by be defined as a value less than an upper control limit. True

In a job-shop processing system, it generally requires less skilled workers than a continuous processing
system. False

Petroleum be produced from crude oil is considered a continuous system

Control charts for variables help estimate the rejects in the final product False

In a manufacturing system, the technique of deciding how to assign work to specific work stations
( machines) is referred to line balancing

In order to improve quality in a facility, we should

a- Train workers in the work being done

b- - Pay attention to product design
c- - Apply some quality tools
d- - Give workers some degree of authority to improve
e- All of the choices

The maximum cycle is the sum of all task times when the tasks are running in series:

True or False?

Maximum cycle time is the sum of all task times when the tasks are running in parallel:

True or False?

The amount of inspection we choose can range from no inspection at all to inspection each item:

True or False?

Weighted Moving Average method is equivalent to moving average method, if the weights are
considered equal: 

True or False?
Which statement(s) is true, if a sample range which is lower than the lower control limit on a R-
chart in which lower limit is zero

a. is an indication that no cause of variation is present

b. should be ignored unless another point is outside that limit

c. should be investigated because an assignable cause of variation might be present

d. should be ignored because it signifies better than average quality

The grouping of equipment with respect to the operation that are expected to perform similar
work for part families’ need____layout

a. cellular

b. product

c. fixed-position

d. process

e. Functional manufacturing

Dell uses a time-based strategy with the aim of reducing the delivery time needed to fill orders of
computers this is an example of manufacturing time reduction:

True or False?

The plot of the time series is not necessary to decide about the best model to be used for
forecasting:

True/false?

At local Zara store the promotion or fashion dresses in an example of ___:

 a. Quality-based strategy

b. Time-based strategy

c. Customer service

d. None is correct

Which of the following is NOT usually as an indication that a process is out of control?

a. A random pattern in the points

b. One point above the upper control limit

c. Eight consecutive points above the center line

d. A cycle pattern in the observation

A manufacturing cell allows the production of a wide-range of very different product

(FALSE)

Is generally not among the primary for quality improvement Redesign

Labor productivity can never be measured in $/$, Rather it can be measured in $/hr or
$/worker or $/labor (False)

Dell uses strategy a strategy by aiming to shrink the time needed to fill orders of their
computers and deliver to customers, by this way Dell managed to reduce their Delivery time.

A change in the process dispersion for a measured variable would be best monitored and
detected by a R-chart

Cellular layout works effectively with (part families)

The type of layout in which workers, material and equipment are moved to the product as
needed is known as (fixed position)

The R-chart tells us whether there has been a variation in the process mean (False)
Apple computers are interested in measuring productivity of all apple’s products with respect to
all inputs be calculated keeping in mind that Apple produces a wide range of electronic products,
such as phone laptops smart watch, etc with different inputs, the productivity measure calculated
is an example of single factor productivity < ( False)

Time is needed to convert from producing one product type to another > (Changeover)

The goal in line balancing is to obtain only a reasonable allocation of work to each station
(False)

The type of layout in with workers material and equipment are moved to product as needed is
known as (fixed-position)

With zero inspections we can know that the process is under control (false)

A process that exhibit random variability would be judged to be out of control (False)

In a manufacturing system, the technique of deciding how to assign work to specific work
stations (machines) is referred to (line-balancing)

The important factor in the success or failure of TQM efforts is (The genuineness of the
organization’s commitment)

The optimum level occurs when we catch at least 98,6 percent of the defects (False)

Product layouts do not involve high utilization of automation and equipment (False)

Which tool is very useful in documenting and presenting the whole process (Flow Chart)

Which of these items would be most likely to be made with fixed position (Boeing passenger
airplane track)

Tabulated form of list showing the number of occurrences by a category is widely used in
(Pareto analysis)

Aggregate planning is intermediate-range capacity planning that typically cover a time horizon
of 2 to 18 months. (True)

Which of the following is NOT one of the proactive aggregate planning strategies options?

1. Hire and fire workers

2. Promotion
 3. Pricing
4. Backorders

Most inventory models attempts to minimize: The total inventory based costs

In ABC analysis, 50 to 60 percent of the number of items in inventory but only about 10 to 15
percent of the annual dollar value represent >> C items

Goods loaded on a truck to be shipped to some destination is an example of_____ inventories

A. None is correct
B. work in process & pipeline
C. work in process
D. pipeline or transportation
E. pipeline
Cycle counting is conducted more frequently for C items since they are less costly and easy to
count ( False )

Airthostesses and cabin crew on OmanAir are willingness to help passengers in unusual
situations like sudden sickness and special needs for handicap passengers, also they are able to
deal with unexpected problems during flights, this is refers to……

A. Convenience

B. Assurance

C. Responsiveness

D. None of them

E. Reliability

Replacement of faulty battery free of cost by the company as part of a recall program is an
example of 

a. production cost

b. appraisal cost 

c. external failure cost

d. prevention cost
e. internal failure cost

Processes that are in control will automatically eliminate all assignable variations ( False)

Processes that are in control will automatically eliminate all assignable variations to ZERO
(True)

Which of the following aggregate planning strategies is not a "demand option”?

A. Supplier selection
B. Varying production levels
C. All of them
D. Changing inventory levels
E. Subcontracting

Which of the following hold the most for a Periodic review inventory system?

a. Uses two bin method for ordering inventory

b. The order quantity remains the same
c. Does not require continuous monitoring of inventory
d. It is always used method of inventory management system by large companies

Safety stocks are kept___ to provide protection against the uncertainty is of supply and
demand.

Aggregate planning can be adopted only in manufacturing since service has a lot of variation in demand.
(TRUE)

Which of the following is not generally considered an element of TQM? (Revenue Maximization)

Aggregate plans may be developed by using trial-and-error techniques? (TRUE)

Inventory Turnover is: Ratio of annual cost of goods sold to average inventory investment